I appreciate the assistance. That said, I have three very unhappy children who have been unable to use the game since December. The tickets may be closed as invalid due to automatic reports, but the question remains - how long will it take before there is a fix? And if tickets cannot be opened regarding this issue, then what do we do if the issue remains for weeks on end (it has been 3 weeks since the first crash report would have automatically reported)?
No, there are no resource packs applied at the world level, or at the game level. Still crashes when I try either loading an existing world, or creating a new world.
Thank you for the suggestions. I tried both, and the game still crashes. Any other trouble shooting ideas?