Richard Bowen

Adding this in case it helps someone else.

My two sons had the same issue this morning, where it wanted to limit them to two controllers when they usually play with four in two player split screen mode.

The problem turned out to be my oldest who has an online Nintendo account was not logged into his Microsoft account within Minecraft. Once logged in and the settings in the world for 'Multiplayer' was set to off, my youngest who doesn't have an online Nintendo account was able to play split screen with him.

When not logged in to the Microsoft account you are playing 'locally' and as stated by Weronika the Nintendo SDK (software development kit for those not in IT) allows up to two wireless controllers, so you can still play two player, but having a single joy-con each.

I mentioned it because since the recent update (last weekend) we haven’t been able to play together. Primarily my two sons play together on their iPads. This is no longer working.

I’ve attached a video showing the issue.

This has taught me when my son wants to buy a new world that we search Mojang's Jira to check for any reported bugs first.

The only two I've had issues with up to this point were both developed by Pixel Heads. I am betting that their QA department only tests on PC.

I spoke to Apple Support on the phone as the website doesn't allow refunds for in-app purchases as they expect you to speak to the app developers.

When I explained the issue with Majong Studios taking no responsibility for what's in Marketplace and their support saying they can't give refunds. That contacting the development team behind the mod as instructed by Majong doesn't go anywhere because they don't have to fix the bug and can't issue refunds. They asked what game it was and when I told them it was Minecraft, the most popular game of all time with a target audience of kids 7+, they were appalled. They issued the refund without question. That was an hour ago and the money is already back in PayPal account.

For whatever platform you're on that isn't working that you made the in-app purchase through contact them directly and on the phone if you can. I found human compassion overcame the problem.

In the end it came down to principal for me. I'm so pleased I got my money back. Do not give up!

Thanks for your comment Wayne. I am UK based and sent a message using the link Helen provided requesting a refund for this and Dinosaur Island made by the same team. Came across a two year old bug they hadn't fixed after about five minutes of play. Majong take no responsibility; their reply is below. My next step is to contact Tesco Bank as the purchase was made on a credit card and speak to their fraud department about issuing a section 75.

I'm sorry to hear that you're having problems with your Marketplace purchase.

Mojang support are not able to provide support for this product, we can help you only with Mojang account issues and Realms.

If you can't find a purchased product: Try to click on "My Marketplace Packs" and look for "Available Templates" where you should see the content.

If you were signed in with a Microsoft/Xbox Live account at the time of purchase, make sure you're using the same account. If you need help locating your purchase, or did not receive it, contact Microsoft Support for assistance: https://support.microsoft.com/contactus/

If you did not sign in before making your purchase, the purchase will be stored on that device. Make sure to use the same device in order to access your purchase.

If you're using an Apple device, you can also try the following:

• Open up Minecraft

• Select "Store"

• Scroll down to the bottom

• Select "Restore purchases"

If you find something that is broken or otherwise bothersome in any Marketplace content, reach out to the creator that made the content and provide your feedback. You can contact most Marketplace creators by going to https://marketplace.minecraft.net/catalog, clicking "SEE MORE BY Author Name" and choosing "Get in touch".

If something is not working as it should in the game, please report it to https://bugs.mojang.com. Make sure to check that your issue has not already been reported. If it has been reported, you can contribute by commenting with more information and/or voting instead.

For more information and help with Marketplace purchases, please see https://support.xbox.com/games/game-titles/minecraft-marketplace-faq

I managed to contact one of the dev team at PixelHeadsTeam through twitter after resorting to insults in my third or forth message. They just apologised and told me to try and get a refund from the App stored (we have the problem on iOS and no they won't give a refund). The other team member ignored me completely. Majong support responded saying they don't see it as their responsibility. It is the responsibility of the development team. They don't appear to police the Marketplace and are happy to allow kids of 6/7 upwards get ripped off.

I haven't contacted him directly yet, but the CEO of Majong is called Jonas Mårtensson and his twitter is @maartensson or https://twitter.com/maartensson 

I will be contacting him to tell him the ethics at Majong are disgusting as they happily let teams like PixelHeadsTeam rip people off and they are doing nothing about it. If you can find his email address please post it on here.

I have contacted them on twitter regarding both issues and had zero response. This started as a DM to the two founders and I've had no response in the last three days. I've sent them a few messages now and they are getting less polite.

I noticed on the tweet advertising City Life 2 all the comments are telling them it crashes on multiple devices and yet it is still in the Marketplace and they haven't responded to any comment.

Second purchase in a week from the PixelHead team that does not work. Dinosaur Island has a bug in it on IOS that is two years old and these amateurs haven't fixed it. 

We thought we'd give the team the benefit of the doubt and download another world and picked City Life 2. This crashes after a couple of minutes of play. Both games were £4.99 in the UK and my son used his birthday money for both. Either fix the bug or issue refunds to everyone because you are literally robbing children of their money. You might as well run a sweatshop.

The game should be removed from the Marketplace until it's fixed. Do Majong Studios have any morals?