WhiteHoodHacker

Update: I still have not received any of the Bedrock items. However, I did receive the Cherry Blossom cape for Minecraft: Java Edition. I only voted on the Bedrock server, so this proves that I definitely did vote, yet a bug affected my ability to claim the cape on Bedrock. Again, this is the same Microsoft account.

I have not received any of the Minecraft Live character creator items, including the Cherry Blossom cape, the three mob-related items, and the reward for finding all 9/9 hidden mobs. I received the prompts in the server to collect the items, but after accepting each, I do not see them in my character item options. I only have the one Microsoft account. I clicked "collect" on the cape and mob items on Minecraft for iOS and clicked "collect" on the mob scavenger hunt reward on Minecraft for Windows (since I completed the scavenger hunt on PC). Neither of my devices show the items. I removed and reinstalled Minecraft on my iPad, but this did not resolve the issue either.

I am also able to still use items in the character creator before and am also able to buy and use new ones. Only the Minecraft Live items are missing.

I can also confirm that this issue has been fixed. I was out playing offline today on my iPad 5th gen perfectly fine without needing to sign out of my Microsoft account. Glad this has been finally resolved!

For those playing Minecraft on Apple devices running iOS 11 or higher, there is a temporary workaround to the issue.

1. Open the Files app and under the "Locations" tab on the left hand side, click "On My iPad" or "On My iPhone".

2. Open the folder called "Minecraft".

3. In the root directory, there should be a file called "XBLStoage.json" or simply "XBLStoage". Delete it.

4. Restart Minecraft, and this time the game won't sign you into Xbox Live, allowing you to play offline without crashing.

Another workaround is to simply sign out of Xbox Live before you go offline every time.