Players can't access server when "online-mode=true"

Im having the same issue here. Version 1.14.1 on windows 10. Here is a video of the issue(not that you can gleem anything from it): https://www.youtube.com/watch?v=_jeOuUuA4JE

Im having the same issue here. Version 1.14.1 on windows 10. Here is a video of the issue(not that you can gleem anything from it): https://www.youtube.com/watch?v=_jeOuUuA4JE

Im having the same issue here. Version 1.14.1 on windows 10. Here is a video of the issue(not that you can gleem anything from it): https://www.youtube.com/watch?v=_jeOuUuA4JE

Hi Moskus,

Are you able to provide more details about your set up? Are you running Bedrock Dedicated Server on the same device you're trying to play Minecraft on or is it seperate? Is the server on the same network as the clients or is it external (such as on a hosted VPS).

I have numerous servers running with Online-mode=true so it can't be an issue with Online mode and it might help the devs if we can work out what is different between your setup and many others.

Ionic

Hi Moskus,

Are you able to provide more details about your set up? Are you running Bedrock Dedicated Server on the same device you're trying to play Minecraft on or is it seperate? Is the server on the same network as the clients or is it external (such as on a hosted VPS).

I have numerous servers running with Online-mode=true so it can't be an issue with Online mode and it might help the devs if we can work out what is different between your setup and many others.

Ionic

Hi Moskus,

Are you able to provide more details about your set up? Are you running Bedrock Dedicated Server on the same device you're trying to play Minecraft on or is it seperate? Is the server on the same network as the clients or is it external (such as on a hosted VPS).

I have numerous servers running with Online-mode=true so it can't be an issue with Online mode and it might help the devs if we can work out what is different between your setup and many others.

Ionic

This issue was fixed for me with a later release of the Bedrock Dedicated Server. Now it is working like it should.

But there's an issue with the form, I couldn't enter the real version number because "this version does not exist".

This issue was fixed for me with a later release of the Bedrock Dedicated Server. Now it is working like it should.

But there's an issue with the form, I couldn't enter the real version number because "this version does not exist".

This issue was fixed for me with a later release of the Bedrock Dedicated Server. Now it is working like it should.

But there's an issue with the form, I couldn't enter the real version number because "this version does not exist".

Yeah I noticed the same thing not long ago and sent a tweet to Mega_Spud who said he would look into it.

I get the feeling the BDS section isn't visited often 😛

Yeah I noticed the same thing not long ago and sent a tweet to Mega_Spud who said he would look into it.

I get the feeling the BDS section isn't visited often 😛

Yeah I noticed the same thing not long ago and sent a tweet to Mega_Spud who said he would look into it.

I get the feeling the BDS section isn't visited often 😛

I'm still having issues. I have tried connecting via same device and different devices same result. All devices are on the same network. I have attached my wireshark scan.

I'm still having issues. I have tried connecting via same device and different devices same result. All devices are on the same network. I have attached my wireshark scan.

I'm still having issues. I have tried connecting via same device and different devices same result. All devices are on the same network. I have attached my wireshark scan.

When you try to connect, what are you using as your server address? Are you using a local IP address (ie 192. or 172. or 10.)>

When you try to connect, what are you using as your server address? Are you using a local IP address (ie 192. or 172. or 10.)>

When you try to connect, what are you using as your server address? Are you using a local IP address (ie 192. or 172. or 10.)>

I have tried both with the same result. I'm going to try throwing up a Linux server this weekend to see if that works.

I have tried both with the same result. I'm going to try throwing up a Linux server this weekend to see if that works.

I have tried both with the same result. I'm going to try throwing up a Linux server this weekend to see if that works.

The Linux server is working for me. I have it running in a virtualbox ubuntu vm.

The Linux server is working for me. I have it running in a virtualbox ubuntu vm.

The Linux server is working for me. I have it running in a virtualbox ubuntu vm.

Spoke to soon. After restarting the server Im having the same issue.

Spoke to soon. After restarting the server Im having the same issue.

Spoke to soon. After restarting the server Im having the same issue.

Do you have any DNS blackholes on your network or anything?

It can't be a widespread fault given the number of dedicated servers out there that are working so this is likely to be an environment related issue.

Given you've tried both Windows and Linux now, that rules out the OS (mostly) so its probably worth taking a look at your network setup.

Do you have any DNS blackholes on your network or anything?

It can't be a widespread fault given the number of dedicated servers out there that are working so this is likely to be an environment related issue.

Given you've tried both Windows and Linux now, that rules out the OS (mostly) so its probably worth taking a look at your network setup.

Do you have any DNS blackholes on your network or anything?

It can't be a widespread fault given the number of dedicated servers out there that are working so this is likely to be an environment related issue.

Given you've tried both Windows and Linux now, that rules out the OS (mostly) so its probably worth taking a look at your network setup.

This was working fine for me on bedrock-server-1.14.1.4 for a little while.  Then we updated to bedrock-server-1.14.20.1 and now online-mode=true no longer works for us.  we have to disable online mode and whitelist in order for anyone to connect to the server.  This error happens when on ps4 using lan connection for selecting the server as well as on windows 10 using custom added server with dns name and port (dns and port forwarding are working as intended).  Tried to update to bedrock-server-1.14.21.0 to see if that fixed it, it did not.  Tried running a clean server of bedrock-server-1.14.21.0 and am still having the issue with online play.  This is a real bummer, any fix in site?

This was working fine for me on bedrock-server-1.14.1.4 for a little while.  Then we updated to bedrock-server-1.14.20.1 and now online-mode=true no longer works for us.  we have to disable online mode and whitelist in order for anyone to connect to the server.  This error happens when on ps4 using lan connection for selecting the server as well as on windows 10 using custom added server with dns name and port (dns and port forwarding are working as intended).  Tried to update to bedrock-server-1.14.21.0 to see if that fixed it, it did not.  Tried running a clean server of bedrock-server-1.14.21.0 and am still having the issue with online play.  This is a real bummer, any fix in site?

This was working fine for me on bedrock-server-1.14.1.4 for a little while.  Then we updated to bedrock-server-1.14.20.1 and now online-mode=true no longer works for us.  we have to disable online mode and whitelist in order for anyone to connect to the server.  This error happens when on ps4 using lan connection for selecting the server as well as on windows 10 using custom added server with dns name and port (dns and port forwarding are working as intended).  Tried to update to bedrock-server-1.14.21.0 to see if that fixed it, it did not.  Tried running a clean server of bedrock-server-1.14.21.0 and am still having the issue with online play.  This is a real bummer, any fix in site?

Thats unfortunate 😞

Do you have any DNS blackholes (Pi-Hole/Technitium/OpnSense) on your network or advanced network filtering (IDS/IPS) etc?

I'm still working on the assumption that your issue is environment specific and given you've tried different OS's the main remaining option is network/ISP. Given there are thousands of BDS instances running with online mode on across the world I'm hesitant to accept this one as a bug and just wait for a fix. That's not to say it isn't, I'm not a dev and can't be sure, your environment might be triggering a very specific bug, but more investigation is needed.

If we can't identify what on your network could be causing it, I can stand up an instance on my box and see if we can replicate the problem again.

Thats unfortunate 😞

Do you have any DNS blackholes (Pi-Hole/Technitium/OpnSense) on your network or advanced network filtering (IDS/IPS) etc?

I'm still working on the assumption that your issue is environment specific and given you've tried different OS's the main remaining option is network/ISP. Given there are thousands of BDS instances running with online mode on across the world I'm hesitant to accept this one as a bug and just wait for a fix. That's not to say it isn't, I'm not a dev and can't be sure, your environment might be triggering a very specific bug, but more investigation is needed.

If we can't identify what on your network could be causing it, I can stand up an instance on my box and see if we can replicate the problem again.

Thats unfortunate 😞

Do you have any DNS blackholes (Pi-Hole/Technitium/OpnSense) on your network or advanced network filtering (IDS/IPS) etc?

I'm still working on the assumption that your issue is environment specific and given you've tried different OS's the main remaining option is network/ISP. Given there are thousands of BDS instances running with online mode on across the world I'm hesitant to accept this one as a bug and just wait for a fix. That's not to say it isn't, I'm not a dev and can't be sure, your environment might be triggering a very specific bug, but more investigation is needed.

If we can't identify what on your network could be causing it, I can stand up an instance on my box and see if we can replicate the problem again.

I've done some more messing around and it seems to be specific to this machine as I was able to use my laptop as a server/client fine. I was also able to connect as a client from this machine as well which is weird. Next step I guess is to do a clean os install on this machine see if that helps if not its likely down to the network adapter/driver issue I would guess. Also to answer IonicEcko questions I'm on a very simple network no dns blackholes or filtering.

I've done some more messing around and it seems to be specific to this machine as I was able to use my laptop as a server/client fine. I was also able to connect as a client from this machine as well which is weird. Next step I guess is to do a clean os install on this machine see if that helps if not its likely down to the network adapter/driver issue I would guess. Also to answer IonicEcko questions I'm on a very simple network no dns blackholes or filtering.

I've done some more messing around and it seems to be specific to this machine as I was able to use my laptop as a server/client fine. I was also able to connect as a client from this machine as well which is weird. Next step I guess is to do a clean os install on this machine see if that helps if not its likely down to the network adapter/driver issue I would guess. Also to answer IonicEcko questions I'm on a very simple network no dns blackholes or filtering.

Last night I did a clean install of windows 10 and everything seems to be working now. I have no idea what caused the issue.

Last night I did a clean install of windows 10 and everything seems to be working now. I have no idea what caused the issue.

Last night I did a clean install of windows 10 and everything seems to be working now. I have no idea what caused the issue.

Thats awesome! Glad its sorted for you!

Happy Minecrafting!

Thats awesome! Glad its sorted for you!

Happy Minecrafting!

Thats awesome! Glad its sorted for you!

Happy Minecrafting!

I still have this issue.

From the comments I understand that it is likely to be environment specific, please provide me some pointers to hunt down the cause. @IonicEcko suggests to look at DNS and network filtering and implies that using local IP-addresses "(ie 192. or 172. or 10.)" may have impact. Can you explain how?

Also, @tested2 mentioned running it in a virtualbox ubuntu vm earlier. Does this still work for him?

I run https://github.com/itzg/docker-minecraft-bedrock-server

I still have this issue.

From the comments I understand that it is likely to be environment specific, please provide me some pointers to hunt down the cause. @IonicEcko suggests to look at DNS and network filtering and implies that using local IP-addresses "(ie 192. or 172. or 10.)" may have impact. Can you explain how?

Also, @tested2 mentioned running it in a virtualbox ubuntu vm earlier. Does this still work for him?

I run https://github.com/itzg/docker-minecraft-bedrock-server

I still have this issue.

From the comments I understand that it is likely to be environment specific, please provide me some pointers to hunt down the cause. @IonicEcko suggests to look at DNS and network filtering and implies that using local IP-addresses "(ie 192. or 172. or 10.)" may have impact. Can you explain how?

Also, @tested2 mentioned running it in a virtualbox ubuntu vm earlier. Does this still work for him?

I run https://github.com/itzg/docker-minecraft-bedrock-server

It did work for like a minute then it stopped. It had to be something specific on that windows install as It was still bridging the connection to the vm. I tried everything I could think of: I placed the ip in the dmz, I turned off the windows firewall, I manually set different dns servers. Im still not sure what the issue was as after the clean install of windows everything is working.

It did work for like a minute then it stopped. It had to be something specific on that windows install as It was still bridging the connection to the vm. I tried everything I could think of: I placed the ip in the dmz, I turned off the windows firewall, I manually set different dns servers. Im still not sure what the issue was as after the clean install of windows everything is working.

It did work for like a minute then it stopped. It had to be something specific on that windows install as It was still bridging the connection to the vm. I tried everything I could think of: I placed the ip in the dmz, I turned off the windows firewall, I manually set different dns servers. Im still not sure what the issue was as after the clean install of windows everything is working.

@IonicEcko how can you suggest the issue be closed when people are still reporting having the issue?  Reinstalling windows should not be the fix to a problem that arises out of nowhere, even on a server with restricted use and controlled windows updates – as in is my case.  I have not had time yet to test an ubuntu server or establish a new windows virtual server to see if the problem persist. 

@IonicEcko how can you suggest the issue be closed when people are still reporting having the issue?  Reinstalling windows should not be the fix to a problem that arises out of nowhere, even on a server with restricted use and controlled windows updates – as in is my case.  I have not had time yet to test an ubuntu server or establish a new windows virtual server to see if the problem persist. 

@IonicEcko how can you suggest the issue be closed when people are still reporting having the issue?  Reinstalling windows should not be the fix to a problem that arises out of nowhere, even on a server with restricted use and controlled windows updates – as in is my case.  I have not had time yet to test an ubuntu server or establish a new windows virtual server to see if the problem persist. 

Hi Ryan,

At the time, other Ryan had resolved the issue by reinstalling Windows, as such this report wasn't valid.

If you're having the issue please provide as much information about your environment as possible. As there are thousands of BDS instances running with online-mode on its clear this issue isn't reliably reproducible so we need to include as much information as possible.

I have BDS instances running on Windows 10, Windows Server 2019 and Ubuntu for testing and online-mode works for all 3 of them so at the moment it looks like this issue is environmental rather than a bug but I'm happy to keep working with you to prove otherwise.

Edit: @Ryan B could you please try using a hard coded DNS such as Google DNS or Cloudflare (on both server and client). Also, if your server is publicly accessible I would be keen to try connecting to see if my account is affected if I try to connect.

Ionic

Hi Ryan,

At the time, other Ryan had resolved the issue by reinstalling Windows, as such this report wasn't valid.

If you're having the issue please provide as much information about your environment as possible. As there are thousands of BDS instances running with online-mode on its clear this issue isn't reliably reproducible so we need to include as much information as possible.

I have BDS instances running on Windows 10, Windows Server 2019 and Ubuntu for testing and online-mode works for all 3 of them so at the moment it looks like this issue is environmental rather than a bug but I'm happy to keep working with you to prove otherwise.

Edit: @Ryan B could you please try using a hard coded DNS such as Google DNS or Cloudflare (on both server and client). Also, if your server is publicly accessible I would be keen to try connecting to see if my account is affected if I try to connect.

Ionic

Hi Ryan,

At the time, other Ryan had resolved the issue by reinstalling Windows, as such this report wasn't valid.

If you're having the issue please provide as much information about your environment as possible. As there are thousands of BDS instances running with online-mode on its clear this issue isn't reliably reproducible so we need to include as much information as possible.

I have BDS instances running on Windows 10, Windows Server 2019 and Ubuntu for testing and online-mode works for all 3 of them so at the moment it looks like this issue is environmental rather than a bug but I'm happy to keep working with you to prove otherwise.

Edit: @Ryan B could you please try using a hard coded DNS such as Google DNS or Cloudflare (on both server and client). Also, if your server is publicly accessible I would be keen to try connecting to see if my account is affected if I try to connect.

Ionic

Hi Ionic, my server is publicly accessible. You are welcome to try connecting. Server Name: rt, Server Address: rt.je, Port: 19132

Hi Ionic, my server is publicly accessible. You are welcome to try connecting. Server Name: rt, Server Address: rt.je, Port: 19132

Hi Ionic, my server is publicly accessible. You are welcome to try connecting. Server Name: rt, Server Address: rt.je, Port: 19132

I use docker image https://github.com/itzg/docker-minecraft-bedrock-server to run BDS on a virtual machine. I have solved the issue thanks to the suggestions implied in your comments above. Only after hours of staring at tcpdumps and changing dns settings in hosts files and resolv.conf files, @tested2 (Ryan Bearfield)'s comment: "It did work for like a minute then it stopped." made me think it could be a system time issue. And indeed, I noticed that the system time of my virtual machine was not synced with its host. After fixing this, the issue is resolved.

Apparently, the Minecraft app responds with the erroneous error message "You need to authenticate to Microsoft services" when the system time of the Minecraft server to which it connects is not set correctly. A better error message would be: "Server time out of sync. Please notify the server administrator." or more generic and less helpful: "Server incorrectly configured. Please notify the administrator." I suppose that this could/should be raised as an issue/improvement for the app, not for BDS. 

@Pandorda85 (Ryan Valizan): I think you must provide more details of the setup of your server if you want help to solve your issue, which could have a different cause. Also, please report your findings back to help the community especially after solving the issue.

@IonicEcko (Ionic): Thank you for volunteering to drive the BDS issue board!

I use docker image https://github.com/itzg/docker-minecraft-bedrock-server to run BDS on a virtual machine. I have solved the issue thanks to the suggestions implied in your comments above. Only after hours of staring at tcpdumps and changing dns settings in hosts files and resolv.conf files, @tested2 (Ryan Bearfield)'s comment: "It did work for like a minute then it stopped." made me think it could be a system time issue. And indeed, I noticed that the system time of my virtual machine was not synced with its host. After fixing this, the issue is resolved.

Apparently, the Minecraft app responds with the erroneous error message "You need to authenticate to Microsoft services" when the system time of the Minecraft server to which it connects is not set correctly. A better error message would be: "Server time out of sync. Please notify the server administrator." or more generic and less helpful: "Server incorrectly configured. Please notify the administrator." I suppose that this could/should be raised as an issue/improvement for the app, not for BDS. 

@Pandorda85 (Ryan Valizan): I think you must provide more details of the setup of your server if you want help to solve your issue, which could have a different cause. Also, please report your findings back to help the community especially after solving the issue.

@IonicEcko (Ionic): Thank you for volunteering to drive the BDS issue board!

I use docker image https://github.com/itzg/docker-minecraft-bedrock-server to run BDS on a virtual machine. I have solved the issue thanks to the suggestions implied in your comments above. Only after hours of staring at tcpdumps and changing dns settings in hosts files and resolv.conf files, @tested2 (Ryan Bearfield)'s comment: "It did work for like a minute then it stopped." made me think it could be a system time issue. And indeed, I noticed that the system time of my virtual machine was not synced with its host. After fixing this, the issue is resolved.

Apparently, the Minecraft app responds with the erroneous error message "You need to authenticate to Microsoft services" when the system time of the Minecraft server to which it connects is not set correctly. A better error message would be: "Server time out of sync. Please notify the server administrator." or more generic and less helpful: "Server incorrectly configured. Please notify the administrator." I suppose that this could/should be raised as an issue/improvement for the app, not for BDS. 

@Pandorda85 (Ryan Valizan): I think you must provide more details of the setup of your server if you want help to solve your issue, which could have a different cause. Also, please report your findings back to help the community especially after solving the issue.

@IonicEcko (Ionic): Thank you for volunteering to drive the BDS issue board!

Thats awesome Bart, thanks for getting to the bottom of that. I meant to respond but have been trying to get through the historical tickets as much as I can (600 tickets down so far!).

There's a good chance BDS doesn't know the time is incorrect, it tries to authenticate with Mojang but the time difference causes secure comms to fail. A lot of apps have this problem but if it turns out its the same problem for the others I'll ask for if we can get it added to an FAQ of sorts.

Thanks for the thanks 🙂

Thats awesome Bart, thanks for getting to the bottom of that. I meant to respond but have been trying to get through the historical tickets as much as I can (600 tickets down so far!).

There's a good chance BDS doesn't know the time is incorrect, it tries to authenticate with Mojang but the time difference causes secure comms to fail. A lot of apps have this problem but if it turns out its the same problem for the others I'll ask for if we can get it added to an FAQ of sorts.

Thanks for the thanks 🙂

Thats awesome Bart, thanks for getting to the bottom of that. I meant to respond but have been trying to get through the historical tickets as much as I can (600 tickets down so far!).

There's a good chance BDS doesn't know the time is incorrect, it tries to authenticate with Mojang but the time difference causes secure comms to fail. A lot of apps have this problem but if it turns out its the same problem for the others I'll ask for if we can get it added to an FAQ of sorts.

Thanks for the thanks 🙂

@IonicEcko, @Pandorda85, I think it is fair to have this issue closed. Either Ryan Valizan is no longer interested in a solution or he doesn't have the time available to describe his setup in sufficient detail to get our help.

@IonicEcko, @Pandorda85, I think it is fair to have this issue closed. Either Ryan Valizan is no longer interested in a solution or he doesn't have the time available to describe his setup in sufficient detail to get our help.

@IonicEcko, @Pandorda85, I think it is fair to have this issue closed. Either Ryan Valizan is no longer interested in a solution or he doesn't have the time available to describe his setup in sufficient detail to get our help.

Hi Moskus,

I've not heard back from you in a while.

In order to keep the Bedrock Dedicated Server project running smoothly I'm going to request this issue be closed as Awaiting Response.

Never fear though! If this is still affecting you in the latest version (and is related to Bedrock Dedicated Server and not the Minecraft Bedrock game) all you have to do is comment and it will reopen.

If your issue does still exist but is related to the game and not the server software please head over to the Minecraft (Bedrock codebase) project.

Ionic

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 BDS Wiki – 📖 FAQs

Hi Moskus,

I've not heard back from you in a while.

In order to keep the Bedrock Dedicated Server project running smoothly I'm going to request this issue be closed as Awaiting Response.

Never fear though! If this is still affecting you in the latest version (and is related to Bedrock Dedicated Server and not the Minecraft Bedrock game) all you have to do is comment and it will reopen.

If your issue does still exist but is related to the game and not the server software please head over to the Minecraft (Bedrock codebase) project.

Ionic

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 BDS Wiki – 📖 FAQs

Hi Moskus,

I've not heard back from you in a while.

In order to keep the Bedrock Dedicated Server project running smoothly I'm going to request this issue be closed as Awaiting Response.

Never fear though! If this is still affecting you in the latest version (and is related to Bedrock Dedicated Server and not the Minecraft Bedrock game) all you have to do is comment and it will reopen.

If your issue does still exist but is related to the game and not the server software please head over to the Minecraft (Bedrock codebase) project.

Ionic

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 BDS Wiki – 📖 FAQs

im trying to run a new server and currently experiencing this problem. the server is hosted on my computer, both myself (same machine) and my brother (different house) are being told to authenticate with MS services but there is no obvious way to do so

reading through other responses, I actually just reinstalled windows last night and tried to get the server running afterwards

dxdiag attached

missed the mention about system time here. finally found the solution elsewhere. my clock was out by only a minute and that was enough to make it fail. this error message needs to change, its useless and completely unrelated to the solution as is

im trying to run a new server and currently experiencing this problem. the server is hosted on my computer, both myself (same machine) and my brother (different house) are being told to authenticate with MS services but there is no obvious way to do so

reading through other responses, I actually just reinstalled windows last night and tried to get the server running afterwards

dxdiag attached

missed the mention about system time here. finally found the solution elsewhere. my clock was out by only a minute and that was enough to make it fail. this error message needs to change, its useless and completely unrelated to the solution as is

im trying to run a new server and currently experiencing this problem. the server is hosted on my computer, both myself (same machine) and my brother (different house) are being told to authenticate with MS services but there is no obvious way to do so

reading through other responses, I actually just reinstalled windows last night and tried to get the server running afterwards

dxdiag attached

missed the mention about system time here. finally found the solution elsewhere. my clock was out by only a minute and that was enough to make it fail. this error message needs to change, its useless and completely unrelated to the solution as is

Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki