[Hey, I brought Minecraft in January 26,2024 and It shows that I have to buy it again and when I load the page again it shows I own it and when I refresh again it says I don't own it etc. I've been trying to fix this bug, but it hasn't been working/ ]
Steps to Reproduce:
[Step 1]
[Step 2]
[Step 3]
Observed Results:
You can't even refresh your token you have to go into Minecraft and it says buy sometimes and other times it says play etc.
Expected Results:
[Describe what should happen]
Screenshots/Videos attached: [
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Notes: Please fix also it affects the Minecraft launcher and any version
Linked issues
Attachments
Comments 2
Thank you for your report!
We're tracking this issue in WEB-7179, so this ticket is being resolved and linked as a duplicate.
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Please note that we unfortunately cannot help with issues like these since this is a bug tracker. It's best to contact support as they have the tools/experience to help with these issues: https://help.minecraft.net/hc/en-us/request/new
I would also recommend checking MC-261954 and MCL-16570 which may describe your issue, check the Mojang Studios Note and see if that helps:
Mojang Studios Note
This site intended for bugs so we can't really help you out here with account problems. With that said you might be running into this situation because you have a wrong active account. Try these steps:
For players acquiring access to our games via PC Game Pass:
If your subscription has ended, then this is expected behavior. You can view and update your subscription on account.microsoft.com
If you still have an active PC Game Pass subscription, see MCL-19984. Otherwise:
Locate the receipt sent to the email that was used when purchasing the game (Minecraft: Java Edition or Minecraft Dungeons)
Use this email account to sign in to Minecraft Launcher:
For Minecraft Dungeons (Windows 7/8/10), Minecraft: Java Edition (purchased after December 1, 2020) or recently migrated accounts, sign in using your Microsoft Account.
For Minecraft: Java Edition (unmigrated & purchased before December 1, 2020) you sign in using your Mojang Account.
If you have several accounts, you can sign in with all of them in Minecraft Launcher. Click Settings, and Accounts, and there you can add additional accounts
Make sure you have internet connection and are connected to Minecraft Services (you do not see a gray info message at the bottom of Minecraft Launcher saying otherwise)
Make sure you switch to the account that you own the game on (in the top-left corner of the launcher)
After migrating your account make sure you've logged in with your new Microsoft account. To do this log out of the launcher, click 'go back' and select the 'Microsoft Login' button.
You can also sign in on our website to verify that you own the game:
For Minecraft: Java Edition sign in on https://www.minecraft.net/
For Minecraft Dungeons sign in on https://www.minecraftdungeons.net/
Still an issue? Read our help article: Can only play Minecraft demo (Java Edition)
Even so, you still have a problem? Please contact Customer Support and provide proof of your purchase and what account you are using (Microsoft or Mojang, and the email address)
We are working on a solution for this issue. In the meantime, if you are facing this problem, please try using the previous version of Launcher, available on minecraft.net/download as the Launcher for Win7/8