Capes disapearring and skins with capes too after a while

Hi there! 

Could you answer few questions regarding this issue, it will help with the investigation: 

• Does this issue occur on Windows 10/11 version of the Launcher or Windows 7/8 version?

• Are you logged in in both Xbox app, MS store, and Launcher with the same MS account? 

• Have you tried signing out of all your Windows Apps, and the signing in again?

• Could you please upload launcher_log file from your .minecraft folder?

• Please also uninstall the Launcher, delete .minecraft folder (copy its content elsewhere before deletion) and then reinstall, restart your computer. Then please try to boot the Launcher.

This ticket will automatically reopen when you reply.

Hi Zgajak, I have Windows Legacy launcher, Windows 10 edition. Also logged in with my MS account on Xbox, and while trying to download Java & Bedrock Game Pass on Xbox app, I get an error "0x80080005" Also, capes and skins after another while reload and appear.

Hi again!

So the issue with capes and skins is fixed or does it re-appear after a while?
Also if you have other issues please create a new ticket.

This ticket will automatically reopen when you reply.

Hi again Zgajak, it does reappear.

Hi again!

Do you have a stable internet?
Do you by chance use VPN / have active firewall / antivirus?
Also, I did not understand you, do you have both Launchers?
I also once again ask you to upload launcher_log file from your .minecraft folder.

This ticket will automatically reopen when you reply.

Hi!

Does this issue still occur to you on the newest version of the Launcher?

Hi Zgajak once again, I did not update my launcher, and i'll send my launcher.log file.

Hi!

Optical_bit, please update your Launcher.

Laranjadao, please upload your launcher_log file and a screenshot/video.

this happned to me and i lost my migrator cape 😞

creofan

Hi! Did you lose it permanently or is this a reoccurring issue?