Minecraft Windows 10 Edition crashing at the MOJANG logo.

Cleaning up old tickets: This ticket has not been updated recently (1 year+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines.

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This is an ongoing problem to this day.

On certain computers, the game will crash after the Mojang logo if it is in Fullscreen mode. Sometimes, if one is fast enough getting the app to windowed mode and the game was the first thing started after a fresh system restart, the game will finish loading and work, so long as it is left in windowed mode. However, the game doesn't respect its own settings to load in windowed mode on subsequent executions and switching to fullscreen mode crashes the game immediately.

The game is being run on a laptop computer with "Switchable Graphics" where the low-power GPU is an AMD Radeon HD 8650G (integrated into the APU A10-5750M). The gaming GPU is a Radeon HD 8970M. Graphics drivers are limited by the 8650G to AMD's 15.7.1 and 16.2.1 beta releases ( https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064 ) which are installed and working properly in all other games and applications. Forcing the Minecraft App to use one GPU or the other has no effect on the crash.

Is this a thing in 2020?

it loads me, but the screen goes completely black

This is still an issue. I bought the game in Dec 2018 and it worked fine. Last week my disc needed to be formatted and the same Windows 10 were reinstalled. Well, probably with updates since then... I installed the game again from Microsoft Store and when clicking the game icon, the red Mojang window opens for 2-3 seconds and then closes. That's it.
Does the game have a bug? Do I need to install something else on the laptop? Like some framework, Java, whatever... that I don't know? Tnx 

Dear anybody, who is this ticket assigned to? And what is going on? And why not?

I mean... I reported a bug over a week ago. Before that it took me a month to get my laptop repaired, then another week to re-install the game from the Microsoft Store and try all sorts of things to get the game working. And a week ago a found a way to submit this to support and since than every day my son asks me about 10 times if there are any news. When can he play the game he used to play before the laptop had to be fixed.

And now... my ticked was "resolved" due to a duplicate - this ticket. And this ticket is open since Feb 2017? So, what do I tell to my son? That as this is going on, he'll be able to play a game probably sometime when he'll go to college.

Please, be a professional company and at least answer what's going on and then:

• resolve and close this ticket with some resolution type, like fixed.

• provide info what I have to do (either reinstall, reconfigure, tweak some settings, install some framework,... whatever) to play the game on the same Windows version as before, ... if not possible...

• provide another version of Minecraft, another game, whatever I can give my son to play, ... if not...

• refund the money paid for this game and additions and I go and buy my son some other toy or a game that works.

Thanks! Peter

Hello Peter,

I am the original poster for this support ticket. I have since built a new computer and stopped experiencing the issue. I have no clue as to what the problem comes from. All the information shown above is all the information I have. I apologize I could not be of any help.

Best regards,

Kevin