Game crashes/becomes unresponsive after loading

Hi!
Thank you for your report! 

• Could you provide you system specification?

• Can you record and upload a video showcasing this issue?

• Have you migrated from the UWP (version 1.21.114) for the first time?

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Hello @[MCQA] jKakub

My system specifications are:

Device: Dell G15 Gaming Laptop
Processor: AMD Ryzen 7 6800H with Radeon Graphics
RAM: 16GB
Graphics Card: NVIDIA GeForce RTX 3060 Laptop GPU

Here is the video you asked for:

I am on version 1.21.123.

The error started happening when I migrated from version 1.21.122 to 1.21.123

I just upgraded from version 1.21.123 to version 1.21.124 and the bug is still happening.

Any help you can provide would be greatly appreciated.

Thanks for the information provided so far. It would help us greatly if you were also able to provide for us some information about the crash, from your PC logs.

1. Launch Event Viewer (Windows menu, type “Event Viewer”)

2. Pick "Windows Logs" in the tree view on the left, then pick "Application"

3. Look at events for things like Minecraft.

   1. With crashes you'll usually find an Error event with a source similar to "Application Error" that contains a reference the the Minecraft executable, and hopeful adjacent to that event is an Information event from the "Windows Error Reporting" source. That event should also reference the Minecraft executable. Inside that event there's a section at the bottom that looks something like this:

• Analysis symbol:

• Rechecking for solution: 0

• Report Id: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

• Report Status: 100

• Hashed bucket:

• Cab Guid: 0

If you can send us those values it would help the team dig into the crash more thoroughly.

I apologize if jumping into the conversation is outside of protocol or disruptive, but I am having the same exact issue as described and shown in the video Timothy attached.

Device: Predator Helios Neo 16 Laptop
Processor: 13th Gen Intel(R) Core(TM) i5-13500HX
RAM: 16GB
Graphics Card: NVIDIA GeForce RTX 4050 Laptop GPU

I don’t know if it is helpful to answer your question meant for Timothy, but (I hope) there's no harm in trying since our issues are so similar. I was able to find my own Minecraft Application Error and the adjacent “Windows Error Reporting” event on my end:

Analysis symbol:
Rechecking for solution: 0
Report Id: dd32f30e-b5f2-4dd0-9979-6a3c6fdc1f9e
Report Status: 268435456
Hashed bucket: 9a0c15f3b6efe1b3f6d5d5e21b50bc6e
Cab Guid: 0

Hi [Mojang] Mega_Spud (Jay),

I did find some of those events. I can provide you the contents of the General and Details tabs from one example.

General

 Faulting application name: Minecraft.Windows.exe, version: 1.21.124.2, time stamp: 0x691bc020
Faulting module name: Minecraft.Windows.exe, version: 1.21.124.2, time stamp: 0x691bc020
Exception code: 0xc0000005
Fault offset: 0x0000000000214150
Faulting process id: 0x3D60
Faulting application start time: 0x1DC5F31AE2364BA
Faulting application path: C:\Program Files\WindowsApps\MICROSOFT.MINECRAFTUWP_1.21.12402.0_x64__8wekyb3d8bbwe\Minecraft.Windows.exe
Faulting module path: C:\Program Files\WindowsApps\MICROSOFT.MINECRAFTUWP_1.21.12402.0_x64__8wekyb3d8bbwe\Minecraft.Windows.exe
Report Id: 4c00f26e-c66a-42c3-aa57-7fe8afb1af07
Faulting package full name: MICROSOFT.MINECRAFTUWP_1.21.12402.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: Game

Details

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> 
  <EventID>1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2025-11-27T00:07:05.9117650Z" /> 
  <EventRecordID>3742</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="21684" ThreadID="5620" /> 
  <Channel>Application</Channel> 
  <Computer>Timothy-Laptop</Computer> 
  <Security UserID="S-1-5-21-2325092232-3781454994-1125001509-1005" /> 
  </System>
- <EventData>
  <Data Name="AppName">Minecraft.Windows.exe</Data> 
  <Data Name="AppVersion">1.21.124.2</Data> 
  <Data Name="AppTimeStamp">691bc020</Data> 
  <Data Name="ModuleName">Minecraft.Windows.exe</Data> 
  <Data Name="ModuleVersion">1.21.124.2</Data> 
  <Data Name="ModuleTimeStamp">691bc020</Data> 
  <Data Name="ExceptionCode">c0000005</Data> 
  <Data Name="FaultingOffset">0000000000214150</Data> 
  <Data Name="ProcessId">0x3d60</Data> 
  <Data Name="ProcessCreationTime">0x1dc5f31ae2364ba</Data> 
  <Data Name="AppPath">C:\Program Files\WindowsApps\MICROSOFT.MINECRAFTUWP_1.21.12402.0_x64__8wekyb3d8bbwe\Minecraft.Windows.exe</Data> 
  <Data Name="ModulePath">C:\Program Files\WindowsApps\MICROSOFT.MINECRAFTUWP_1.21.12402.0_x64__8wekyb3d8bbwe\Minecraft.Windows.exe</Data> 
  <Data Name="IntegratorReportId">4c00f26e-c66a-42c3-aa57-7fe8afb1af07</Data> 
  <Data Name="PackageFullName">MICROSOFT.MINECRAFTUWP_1.21.12402.0_x64__8wekyb3d8bbwe</Data> 
  <Data Name="PackageRelativeAppId">Game</Data> 
  </EventData>
  </Event>

If you need any more information, please let me know

What shows in my windows event viewer is:

AnalysisSymbol

Rechecking 0

ReportId 53ab8cb9-cbfb-40e7-9868-174b650f8678

ReportStatus 268435456

HashedBucket 9a0c15f3b6efe1b3f6d5d5e21b50bc6e

CabGuid 0

I hope this helps, thank you

I am having this similar issue, if you can please solve this!

I am having this issue only on the latest update. Has been completely unplayable for weeks so i can’t play on realm. Here’s a video of what it’s like on my end.