When trying to join my Realm, I receive a pop-up forbidding me from joining which says “Skin not allowed. Your current skin is from a content pack that is not allowed in multiplayer. Change your skin to be able to access this Realm.” The skin I use is not from a content pack; I in fact do not own any content pack skins to my knowledge. The “Close” button on this window does not work, so I am forced to close the whole game. The only way I can use the Realm is to go to the Dressing Room and change my skin to any random thing, which I have to do every time I open the game, even after changing my skin. Windows 11 version.
Steps to reproduce:
With Minecraft open, click Play as soon as possible
Try opening a world
If the result is from Expected results and the procedure is done too slow (>3 seconds if on a PC with SSD), restart the game or reboot the computer
Expected result:
If the skin is not disallowed to play multiplayer by the game, the world should load with multiplayer enabled
Observed result:
You get blocked by “Skin not allowed” pop-up, regardless of the skin / custom character.
Workaround:
Going to the Dressing Room by clicking “Change character / skin”
(Optional) Wait so the skin finishes loading.
Leave the Dressing Room after, there’s no need to switch slots
There’s no more permanent way as there are no “platform_locked“ enabled on either Character Creator items or Marketplace skin packs.
Linked issues
is duplicated by 4
Attachments
Comments 11
That workaround I tried from above actually doesn’t work, but the next workaround can be done by:
Going to the Dressing Room by clicking “Change character / skin”
(Optional) Wait so the skin finishes loading.
Leave the Dressing Room after, there’s no need to switch slots
Basically it’s like what the reporter has done but without changing skin / character slots in step 3.
This is happening to me with my single player worlds. I'm using the same skin I've used for ages with the options from the vanilla dressing room items. No downloadable cosmetics apart from the twich cape. I dont see whats so inappropriate about it.
It takes a while to boot up minecraft allready. I dont want to wait another 5 minutes waiting on my skin to load. Before this issue, the game just gave me a random default skin if I entered a world before my skin loaded.
We do not have enough information to find the cause of this issue.
Please record a video of this happening and attach it to this report.
If you are on Windows, you can use Windows+Alt+R to open a built-in app for recording game footage.
If you are on Mac (Mojave or later), you can use Shift+Command+5 to open a built-in app for recording your screen.
In case you don't have a program to record videos, we recommend using the free recording software OBS.
In case the resulting video file is too large to be uploaded to the bug tracker directly, please upload it elsewhere (e.g. as unlisted video on YouTube) and link to it here.
This issue is being temporarily resolved as Awaiting Response. Once the requested information has been delivered, the report will be reopened automatically.
Quick Links:
📓 Bug Tracker Guidelines -- 💬 Community Support -- 📧 Mojang Support (Technical Issues) -- 📧 Microsoft Support (Account Issues) -- 📓 Project Summary -- ✍️ Feedback and Suggestions -- 📖 Game Wiki
What I’m trying to say is that this is caused by unfinished loading of the Character Creator cache and therefore the character / skin becomes platform / multiplayer restricted until the cache finishes loading, the workaround in MCPE-236274 also works around this issue.
This issue has been reviewed by our team.
Please add new, relevant information if it helps us understand or reproduce the issue. To show that you’re affected, use the vote feature rather than commenting.
If a fix is implemented, it will be listed in our official changelogs.
For major outages or urgent assistance, visit the Minecraft Help Center.
Since 26.30, the “Skin not allowed” pop-up is updated to “Platform restricted skin”. From the changelog:
Players are now informed when their skin is not compatible with cross-platform multiplayer and can choose to proceed when creating or starting a world
Screenshot of this issue being reproduced in 26.31:
Translation: “Platform restricted skin”; “The skin that you have equipped is from a content pack that is not allowed in cross-platform player. Continuing will disable cross-platform multiplayer for this world.”, “Continue“ / “Change skin”
Based of 1.13.0 in Minecraft Wiki (https://minecraft.wiki/w/Bedrock_Edition_1.13.0#Fixes ), I found a fixed bug that was said similar to this bug:
Fixed the "Multiplayer Restricted Skin!" error message that would pop up when trying to join a world before the skin had loaded in. (MCPE-48494)
This issue (plus MCPE-236099 and MCPE-236274) is / are first found in 26.0, which means these may be a clone / regression of MCPE-48494.
Can confirm, on my PC, I can be blocked by the “Skin not allowed” pop-up when I entered a world too soon after the game is started. I was like “huh, I equipped the platform restricted skin as one when I was signed out, that should make sense“. But seeing this report, and so I tried removing all platform restricted skin packs, and yet I can still get blocked by the pop-up when I opened the world too soon after the PC is shut down or rebooted.
Steps to reproduce:
With Minecraft open, click Play as soon as possible
Try opening a world
If the result is from Expected results and the procedure is done too slow (>3 seconds if on a PC with SSD), restart the game or reboot the computer
Expected result: If the skin is not disallowed to play multiplayer by the game, the world should load with multiplayer enabled
Observed result: You get blocked by “Skin not allowed” pop-up, regardless of the skin / custom character.
Workaround:
Cancel the pop-up by pressing “Escape” key or the X button on the pop-up
Wait so the skin finishes loading.
There’s no more permanent way as there are no
“platform_locked“enabled on either Character Creator items or Marketplace skin packs.Note: This, for now, is not linked to an issue I am having for years with the Super Mario Mash-up Pack on Nintendo Switch, where they are consistently tightening the gates while I begged / wanted them to loosen. And so I cannot reproduce this issue on Nintendo Switch without using skins from the Super Mario Mash-up.