[MCPE-56695] Stuck in green loading screen while trying to sign in to Microsoft

This bug only occurs on this particular device stated above (Android 9). I own 4 devices but none of them have this problem, except for this one.

Every time I try to log in to Microsoft/Xbox Live, it will get stuck at the green loading screen (See Attachment). It is not a connection problem.

It never brings me to the sign in page, even if it has been loading for 30 minutes straight.

This problem started in Android 9 but still remains in Android 10. I experienced this problem on a Xiaomi Max 3. My friend who uses a Xiaomi Mi 9 also experienced this problem.

Linked issues

is duplicated by 27

MCPE-57203 Green screen when signing in to Xbox Live Resolved

MCPE-60435 Can't login in Minecraft Resolved

MCPE-60916 Problem with loading infinity Resolved

MCPE-61107 I can't sign in my Microsoft account Resolved

MCPE-62428 I can't log in Resolved

22 more links

Attachments

Screenshot_2019-11-14-03-21-30-318_com.mojang.minecraftpe.jpg

Comments 20

Alexis Clavo 2020-01-04T19:46:22Z

I have the same issue, i own a Redmi Note 7 (Android 9 too) and just got stuck on that loading screen, didn't show any login options

Juan Avila 2020-03-11T20:47:18Z

I have the same issue with my Xiaomi Redmi note 7

Giulliano 2020-03-18T13:37:21Z

I'm having the same issue. It seems like Redmi phones are most likely to have this problem, mine is Redmi Note 7 as well. The weird thing is that it's working on the Minecraft Earth. I really wished I could play online, just waiting for this to be fixed really. 😞

Juan Avila 2020-04-18T17:17:34Z

Even with the latest update the problem is still there

cool__ 2020-05-23T00:36:32Z

Xbox Live

Hello, your Xbox Live is trying to load. How long did it try to load?

10 more comments

Juan Avila 2020-05-23T01:03:10Z

Xbox live can be stay in loading screen for more than 30 minutes and it never loads

Muhammad Maulana 2020-05-25T18:42:27Z

Wow me too i have the same issue with my Redmi Note 7, pls fix this mojang

chen xi 2020-06-01T10:54:12Z

Same problem with Xiaomi MIX 3

rien. 2020-06-06T06:57:06Z

This issue seems to mirror the one here MCPE-78342 except instead of a loading screen an error message along the lines of “sorry, something went wrong, please try again later or try on xbox.com” appears soon after. The accounts remain accessible elsewhere including the xbox site and app as well as microsoft websites. This issue seems to be exclusive to mobile users.

Tazrian Kabir 2020-06-12T11:26:00Z

Same problem with my POCO F1

Allan Daemon 2020-06-17T22:32:21Z

Same here, on the latest stable version of Google Play Store (1.14.60.5), on a Xiaomi MI 9T Pro, MIUI 11, fully updated.

Juan Avila 2020-06-23T21:01:32Z

With Nether update, this issue didn't get fixed

rien. 2020-06-23T21:29:15Z

Running 1.16.0 on ios, can confirm xbox live sign in error has not been resolved. Updated behavior on MCPE-78342

Popularsonic 2020-06-26T07:48:08Z

This is happening to my ios device and my W10 laptop. So in some circumstances, it happens to other devices.

Edit 1:I was able to sign in to MC on my ios device. Yet I still can't sign in on the laptop, I forgot to say that the issue is not occurring on my brother's Minecraft, it's only occurring to me.

Edit 2:I am now able to sign into Xbox live on the laptop. Yay!

Ricardo Barragan 2020-06-29T21:05:48Z

this is still a issue with my mi mix 2s, I feel like Mojang is brushing us off

Alexa Balázs 2020-06-30T09:09:22Z

Dear Mojang.

WHY YOU CANNOT REPAIR THIS ISSUE AT LEAST 3/4 YEAR AGO?

(i would be able to say how mad am I, but I don't say. I'm just saying that : )
Why was this worth it to buy this game and play legally if I can't use the MP part of it? Why I didn't took some cracked game version? Why did I give ~7 € to you, if you just sitting on it?

chen xi 2020-06-30T10:08:41Z

I did manage to solve this problem by update to 1.16.0 and then downgrade to 1.14.60 (and clicking the add an account button and log in with the same account)

Juan Avila 2020-08-12T00:56:33Z

With the last update (1.16.20) the issue got fixed in my Xiaomi Redmi Note 7

[Mojang] Mega_Spud (Jay) 2021-07-17T10:01:48Z

Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response

Is this still an issue in the latest version? If so, please make sure the ticket description contains the following information:

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Observed Results:
(Briefly describe what happens)
Expected Results:
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If your ticket does not look like the example given here, then it's likely to be closed as incomplete.

This ticket will automatically reopen when you reply.

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[Mojang] Mega_Spud (Jay) 2023-01-20T16:12:17Z

Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Incomplete. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

For any account or purchasing related issues, please contact Minecraft Customer Support directly, as we cannot assist with those here at the bug tracker.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki