I can't create a Minecraft Realm and nobody has explained me why. I am very upset because when I try to create a Realm it does not work and appears a popup saying this: "product not available for purchase, please try again later. back to Store."
So it says "try again later" but it have been saying this for months! I thought it was because of my connection, but it isn't! I changed my wi-fi a lot of times but nothing happened! HELP HELP HELP ⚠️
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This is a REALMS issue that may have been solved in the last patch, so please try to download/install the update if you can.
REALMS-4332 "Cannot connect to store" Realms purchase issue (solved with last patch)
REALMS-474 Can't upload/replace realm (solved with last patch for some - still problems with Nintendo Switch and other mobile devices)
REALMS-3620 "Sorry we couldn't create your realm right now" error message (solved with last patch for some)
Scenario 1: Realm purchase successful but with occasional bugs/glitches...
There are still some issues with realms not saving or updating, or not uploading properly (only the seed uploads, but not any of the player actions/built structures, etc.). Allegedly there is a new patch in the works, 1.6.2 mentioned by a moderator from a different ticket, but there is no official notice nor release date as of yet.
Scenario 2: Realm purchase successful but unable to access whatsoever...
There have been complains from some that Mojang allegedly isn't giving refunds nor billing adjustments, depending on the situation; however, you could also reach out to the store of purchase (example: Microsoft Store support for Minecraft Windows 10). I've heard that some people were able to get a 1 month refund/credit/adjustment this way, although this is not guaranteed.
My advice is if realms doesn't work after purchase, try all the steps and workarounds from the other tickets, but reach out to billing support ASAP. I hope this helps. Good luck! 😃
tl;dr: Solved with last patch, else contact support.
Thank you for your report!
However, this issue is Invalid.
Issues such as these are often due to a temporary service outage, and are handled by the team outside the bug tracker.
Watch Mojang Status for official announcements, or Downdetector for community reported outages.
If there is no general outage, please first try to verify that the problem is not with your local connection or network settings. Visit Minecraft Community Support for assistance.
You might also try to deactivate any VPN in use, and check your firewall settings. If your device supports mobile data, try switching to wifi. If possible, try using a different wifi network.
If you are still unable to access a paid service such as a realm or purchased content please contact Mojang Support.
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