Hi!
I have recently purchased Minecraft on iPad, running iPadOS 13.4, but I am unable to play online due to problems connecting to Microsoft Account in game.
I am trying to setup so that me, my daughter and some of her friends can play together online.
Have checked previous issues on same topic but no luck resolving it. BDS-1305 BDS-3739 MCPE-66289
Problem Description
I am unable to play on online servers or connect to any minecraft realms.
I seem to be able to log into my Microsoft account in the game, or at least my GamerTag shows, but when trying to connect to a server I get the error message:
"You need to authenticate to Microsoft services".
Minecraft Realms are no able to load either with the error message:
"We could not connect to Realms right now. We will try again soon"
So I am able to play offline and on LAN but not online due to the errors above.
Microsoft account that I use runs without any restrictions (no children block of online play or similar)
What I have tried
#1 I have confirmed that I can login to the Microsoft account with the Xbox app on the iPad so the credentials are valid.
#2 I have made sure made that date/time are aligned with the server/clients
#3 I have tried switching to a secondary Microsoft account but with the same erroneous result.
#4 I can login to the online servers from my Windows machine that runs on same home network and my network connection is otherwise stable.
#5 UPnP is enabled on router and I anyway opened xbox live ports on router specifically (even though it should not be needed as I can login over the xbox live app), but same error.
•Port 88 (UDP)
•Port 3074 (UDP and TCP)
•Port 500 (UDP)
•Port 3544 (UDP)
•Port 4500 (UDP)
#6 Started hosting an online server with exact version as the IPadOS bedrock version, but same error.
Additional System Info
iPad 10.2 7thGen
I would really appreciate some support in order to get this working.
I am happy to provide additional information on request.
Thanks in advance
Anders
Linked issues
is duplicated by 1
Comments 3
Thank you for your report!
Issues such as these are often due to a temporary service outage, and should be back up and working again soon. Please keep an eye out for messages from @MojangStatus on twitter for the latest status updates.
For any issues with your specific account or billing, you will need to contact Minecraft Customer Support directly, who will be able to advise you individually.
Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki
Hi!
Update: I tried Microsoft login when iPAD was connected to another network (I used my cellphone 4G) and it worked to sign in.
So there is something that is blocking connection/authentication (on my WiFI) to Microsoft Account over iPAD from inside Minecraft.
As described in #4 below I have tried to open up all ports I can find from reading but no luck.
In addition to the ports described in ticket I also added port forwarding for more ports, but with no luck.
UDP: 53, 1863, 3075, 16000
TCP: 53, 80, 1863, 3075, 16000
Please advice; What are the ports used by Microsoft account in Minecraft on iPAD?
Best Regards
Anders