Minecraft PE Realm deleted a section of my build after PE realm downtime

Thank you for your report. Unfortunately, we can't do anything about this as it has already happened. The realms development team is aware of the outage, and will try to prevent it from happening again. Please update this ticket if it happens again.

Guys, I don't give a crap about the outage. I know it already happened. What I care about is that you understand your outage REMOVES CONTENT. If people start paying money for this service, they might care that things they build disappear after you have downtime.

“The realms team is aware of the outage” is great, but do they understand why they couldn't bring the servers back up without erasing user-generated content? That's the important part here.

This just happened again. We were unable to connect for a few minutes, and when it came back up, content is missing. A tunnel and railroad that we built were replaced by stone blocks.

AGAIN: I don't care about the downtime. I DO care that you keep removing/destroying content and don't even seem to care or acknowledge that it's happening.

Anyone paying for Minecraft PE realms right now is throwing away money.

@Scott Willsey We understand your concern. I am reopening this ticket as no realms outage has happened recently. Please do moderate your tone.

I can assure you your customers will be a lot less frustrated sounding when you take time to understand the issue and not care more about closing tickets immediately.

We are paying for this product after all.

Thank you.

Now no one in my family can even log into our MCPE realm, even though it shows up in our list with a green status indicator.

By the way, our realm isn't the only one with chunks of blocks being reset:

https://www.reddit.com/r/GaiaMCPE/comments/4p8rab/server_crashes_and_chunks_resetting/

Thank you.

Scott, please do be patient. In your description, you wrote that you experienced the chunk problem around the same time that there was a realms outage, so I closed your issue because of that information. Also, I am aware that you are not the only one experiencing the issue, see the duplicate ticket above.

Sounds good, thank you. Right now I can't even get into my realm. Not sure if that's specific to our realm or all MCPE realms right now.

I believe that's a seperate issue. Please keep in mind that realms is new to PE.

See MCPE-15609.

I dont know if i should create a totally seprate bug report for this or just report it here so i guess ill ask. This extreemly currupt and evil bug dose not just happen on Realms, it has happend to me on Local LAN a number of times when playing with friends/family. Once it has also happend on my own private world that I have never had anybody else ever join me but it only removed a tiny portion of my cave-house so i just rebuilt (this one time thing was wayyy back). If this is classed as a seprate bug I will create it because so far ive only seen people claiming this bug as Realms only when thats totally false. If this is classified as the same bug I would love to see someone actually create a section in the report about it because so far its gone totally un-noticed that this also happens on LAN and possibly (mabye now impossible) on single player.

Moved to REALMS project.

Hello,
My husband and I play in a 10 person realm (owned by me) with our children. This issue is happening to us also, on several different occasions. The most recent one has happened within the last 2 hours (between 9.30 - 11.30pm Australian Eastern Standard time 5/7/16) and has completely split a huge barn/stable in half, in a straight line, the whole left hand side missing. Also, mines created below ground have been closed in, chests filled with ores vanished.
The first time this happened, I shrugged it off assuming it was a one time glitch, but now that it has happened numerous times it is obviously a big problem.
Please rectify this issue asap, as not only do I feel paying for a realm may be a waste of time and money, but I also have disappointed children.
I have attached screenshots of half a house missing, and half a skeleton spawner xp farm that is turned back to stone for your perusal.
Regards, Sarah

I submitted MCPE 15722 for this same issue.

This issue and the CONSTANT disconnects from the server (and then losing resources) has made me decide we will go with a different game. I understand that the Windows 10 version is beta, but this is the Realm's servers causing the issues we are having. The land changing has nothing to do with our client. The disconnects are disconnecting three of us in different states. It's not our computers or ISPs.

I'm here to report the same issue but I didn't see a reason to make a new bug report.

Constant disconnects and map resets random chunks. It renders realms unplayable, please fix this so we players can utilize your service.

Also I'm not sure if this is related or not but parts of the nether have swapped blocks with the overworld (and vice-versa). When a player interacts with them they reset to the proper world.

@unknown The issue you are describing was reported as MCPE-15583

Any progress reports available for this bug please?

Please update the affected versions if this bug is still occurring. We will reopen and investigate. 

Cleaning up old tickets: This ticket had been set to 'Awaiting Response', but has not received a response from the reporter (~3 months+) so is being closed as Cannot Reproduce. If you feel this is still a valid issue then please comment, or create a new ticket following the Issue Guidelines which includes steps to reproduce the problem.

For any account related issues, or issues with your specific Realm - please contact Customer Support directly, who will be able to advise you further.

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