Yeahh I totally agree with you. The management and communication could be so much better, I've also been in the same situation you are for about 3-3 and a half months and tried to contact them through email. The response I got was to try the classic troubleshooting methods (which I had already done) and nothing. This is the only game ever in which I've wanted to play for months now and can't because of a bug that has still not been resolved. Absolutely ridiculous.
Update: the problem still persists but now instead of error code D-0010 , it shows error code d-0020. Please fix this annoying problem.I have not been able to play for ages cause of this problem.
Matt, same here man. I've been wanting to do so for 3 months!