Fabrício Soares Spindola

Today's update: it's still not working

Update: After software updates to the console and my network, nothing has changed.
Region: Brazil

We can't even show the slightest dissatisfaction here in the report because they quickly delete it, as we are not providing "useful information for resolution," even though we are also not receiving any useful information from this support team.

Update: The error has been happening in exactly the same way since June, nothing has changed (even on different versions, devices, internet, providers, homes, and regions).

In June, when I realized that I couldn't fix it (because it's a game error), I thought that it would be resolved shortly since it's a bug that literally prevents access to everything I paid for and from playing with friends. If it were a simple bug that didn't affect things this way, it wouldn't be a problem; we always deal with bugs, but this one doesn't allow that.

Still persists

I managed to change it, but it didn't solve the problem either 😢 but thanks anyway. Mojang, speed up that resolution

The Xbox doesn't allow changing the MTU in the settings; to change it, you have to do it through the provider's (VIVO) control panel, but their modem's control panel doesn't have that option either. Here, I'm still experiencing all the errors initially listed (already at 1.21.124). Mojang, fix bedrock.

Every time OcelotOnesie comments, it seems like the devs don't know how to solve this, but I don't think that's the case. In fact, the last report of this bug wasn't resolved; they closed it just because it changed its name from D-0010 to D-0020.

Anyway, here's exactly how it's happening, even with the fastest wired internet connection. Yes, it works with the personal hotspot, only in that way. But nobody is obligated to waste that data when they have home internet, because one is limited and the other isn't. Especially when it's just for 1 problematic game. I'd like to be playing, but it hasn't been possible for 5 months.

Mojang is messing with us.

This will never be solved at this rate 😒

@Mojira Discord Bot

Thanks Cody, that’s it

They fixed the Azure problem, everyone's Minecraft went back to normal, but here it's still the same, with the same error.

I can't access the in-game content I paid for, anything from the marketplace, or Realms, even with the best licensed hardware (Series X) and the most expensive game service (Game Pass Ultimate).

The support for a single bug in a single game is extremely unsatisfactory. I'm unfamiliar with Mojang's standards, but I believe this type of bug should be fixed much faster than it is being (because it directly affects the consumer's wallet). We pay a lot for this kind of thing.

Brazilian consumer protection laws protect us when a service isn't provided as it should be, and here I see no fault on my part or on the part of any of the other players with the same problem. It's a company error that has been occurring for quite some time, and no expectation of resolution has been given. There are thousands of bugs in all games, including Minecraft, of course, but this type of bug makes it impossible to access too many features. Without any plausible response or update, all that remains is to contact the consumer protection agency (PROCON) and have a lot more patience...

New report: MCPE-230150

Please revert the report back to unresolved.

Now it's bug D-0020 (I have already updated to 1.21.120).

I took my Xbox to another house, far from mine, which uses a different network (of course) and a different provider. There, the error stopped occurring during 1 game session, in this case the first time I logged in. After I closed it and reopened it, the bug returned. I did this twice in the space of two months. It doesn't make any sense to me. Not even changing houses, networks, providers, modems, cable or wireless can get the game working again. And yes, I've already tried every troubleshooting option available on every Microsoft/Xbox/Minecraft website, including completely resetting my Xbox, deleting all games, apps, and data. Several times. And to be clear, it only happens with Minecraft, and only on the Series X (cause i have the game on pc and cell). For 4 months.

And again describing the error:

• The account won't log in

• The locker won't load

• The Realms tab won't load

• The Marketplace won't load and displays the code D-0010

• The worlds won't load (offline and online)

• The servers won't load

• The friends page won't load either

No matter how long I leave the game open to allow time for everything to load or how good my internet connection is

I hope this information (which I've already provided a million times) is helpful.

I spoke with Jeffrey C. from Microsoft support today, and, as several other experts have reported in other contacts, this is exclusively a game issue, as all other games work normally. Mojang, 4 months of the problem here, please help us

D-0010 error code on my xbox

D-0010 here