Marketplace/Dressing Room shows C-0010/D-0010 error, and multiplayer can't be accessed

All I'm looking for is a solution, thank you”

It's Sunday, August 10, 2025, 9:05 PM, and I'm still experiencing the connection issue

​I've had the problem for a few days now and I'm playing on ps5

The same thing happens to me and they don't solve it, I'm also on PS5

Same thing happening over here on PS5.

Changing to a different network (mobile hotspot) does fix it, but is not sustainable.

Suspecting a problem with IPv4 vs IPv6 as that's the only difference I was able to find between networks that do and don’t work.

Date: 24/08/2025

So far, there has been no solution for the issue I am experiencing while playing Minecraft on Xbox Series S (possibly also on PlayStation). I contacted official support, who requested that I avoid submitting multiple tickets, claiming it might be spam, even though I waited two weeks before sending another ticket. This is disappointing.

Support informed me that they are investigating the cause of the problem and that, at the moment, the only solution would be to wait for a future update.

I provided detailed internet connection data, including speed statistics and information about my Vivo Fibra Brazil ISP, as well as tests using a public hotspot, to assist in their investigation. If possible, I also request that your internet support team perform an analysis of traffic to Minecraft/Microsoft servers to identify potential bottlenecks.

Strangely, the issue occurs only on consoles (Xbox and PlayStation). On other platforms, such as PC and mobile devices, the game works perfectly. It doesn’t take an expert to conclude that the problem is with the connection between the Wi-Fi and Minecraft servers, possibly affecting certain ISPs in Brazil.

I have contacted support via email, Reddit, and Discord, but no preliminary or definitive solution has been provided. This is frustrating considering the size and importance of Minecraft. There is a lack of effective support and delays in important fixes.

Conclusion: For now, the only option is to wait for a future fix, but I hope the data provided will be used to effectively investigate and resolve the issue.

I can confirm that making use of Hotspot on Android works as well. @Izaquiel Mendes mentioned this issue may be related to ISPs in Brazil; however, I am in Germany and as I commented earlier, my Android device which is connected to the same WiFi is not affected.

This issue is really frustrating as I bought the PlayStation Plus subscription only to play Minecraft with friends only to find out multiplayer (once again…) does not work. Using Hotspot is not really an enjoyable but the only workaround for me.

I hope that Mojang also realises that a large player base has no access to the marketplace due to this issue which has a negative impact on their income of marketplace related sells.

Mojang is messing around, one of the biggest games in the world, and such mediocre support for a problem that prevents players from enjoying their content purchased in the marketplace and playing online with friends even with the paid subscription service (like PS Plus and Gamepass).

The right thing to do is to pester them until we get a solution, or at least a real, transparent answer. Because just sitting around and waiting won't do any good.

A moderator marked my ticket as duplicate and resolved, although it didn't resolve anything!!!!! Mojang is getting worse every day, in decline.

To Mariariana Marini

The moderator marked your ticket as duplicated because if report bugs already reported will be duplicated and connected to the main issue.