Gabriel Benko
Assigned
Reported
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Chroma Hills HD for the nintendo switch STILL does not work. its been sooooo long and no fixes. It keeps crashing the game upon loading. What's going on already? I want my money back for a service im not getting.
Since the nether update, I have had repeated issues with Chroma Hills HD texture pack. All other texture packs i use are fine. This only happens when attempting to use Chroma Hills HD for the nintendo switch.
Whenever a world loads, it immediately crashes within 2-3 seconds. I have tried with existing worlds and brand new ones.
I have attempted the following:
1) Changed to 64x
2) Deleted and re-downloaded in marketplace
3) Created new worlds
4) Loaded world with different texture pack or no texture pack, save and exit, then apply Chroma Hills afterwards while disabling the other texture packs.
5) After it crashes the game, I'd relaunch minecraft and reload the world 30x in a row hoping.
Every single attempt I have had resulted in it crashing within 2-3 seconds of the world loading. This has been going on since the nether update on the nintendo switch. I'm quite frustrated with this.
Whenever a world loads, it immediately crashes within 2-3 seconds. I have tried with existing worlds and brand new ones.
I have attempted the following:
1) Changed to 64x
2) Deleted and re-downloaded in marketplace
3) Created new worlds
4) Loaded world with different texture pack or no texture pack, save and exit, then apply Chroma Hills afterwards while disabling the other texture packs.
5) After it crashes the game, I'd relaunch minecraft and reload the world 30x in a row hoping.
Every single attempt I have had resulted in it crashing within 2-3 seconds of the world loading. This has been going on since the nether update on the nintendo switch. I'm quite frustrated with this.
I've sent emails to Syclone studio who developed Chroma Hills, reached out to their twitter page, and getting no responses. Its been many months now. I'm now posting here. This should either get resolved or refund my money. This is getting quite ridiculous.
No this is not a duplicate to that ticket. That ticket states when he increases it to 128, then it crashes. Mine crashes ALL THE TIME NO MATTER WHAT on the nintendo switch. I've outline very specifically all of the different scenarios i used to test it.
I tried the resource pack again after the update last night. Still crashes instantly even on 64x on the nintendo switch. Chromas Hills HD is still unusable. I again did the following:
1) deleted and re-downloaded
2) change settings on global and world to 64x resolution
3) brand new world and re-apply on existing worlds
4) repeatedly tried 10x to launch the world, kept crashing within 2 seconds each time
This has been going on for several months. Please refund the money and take down the texture pack if its not fixable. Its not fair to charge customers money for a service they cant use. It would be one thing if there was open communication like, "hey we are working on solving this issue and identified a few potential causes, bear with us for the next month while we work on it."
Instead we are completely in the dark, no idea if this is heard or being worked on and got our money stolen. Services are not provided thus it is theft.