James Warner

Thank you, Auldrick! Your comment was incredibly thoughtful and insightful, and I genuinely appreciate you taking the time to respond in that way. Again, I had no expectations of receiving such thorough responses. And I understand that this website isn't meant for dialog, which gives me even more appreciation for your comment. 

I completely understand the report formatting issue. I have no contention with that. My only point was that my last report was marked as invalid with no explanation. To me, that seemed like a cop-out reminiscent of the many poor community/customer relations incidents I've witnessed before. I'm not saying it was that, things are a bit more clear now. But it came off as if any excuse to ignore it was being used, as I thought my mention of the previous missing shulker box was potentially useful and not a reason to dismiss my report outright. I tried to be thorough in explaining what happened and I thought I only included relevant information. For whatever reason, it was simply marked as invalid and I wasn't informed why.

Whatever the Shulker Box issue is, it seems to be a long running one. Seeing that this was the case, and that it had been responded to for years with what seems to be inconclusive results, I thought it warranted a bit more attention (as other reports had). Especially with the bizarre nature of the random Ender Chests being present in several End Cities after the crash. Doesn't seem on the surface to correspond to the player token issue you mentioned, as everything else was intact, but I have no idea. The 1.16 update changelog seems to include a related fix about missing/invisible Shulker Box's though. Shulker Box's seem to be notoriously buggy on Bedrock, and I'm sure you know I'm not the only player who's dealt with this. It's a game breaking issue too. 

As for this current issue, I fully understand what you mean about it being a symptom and not the problem itself. It would probably be helpful to add that to your boilerplate responses though if this is such a commonly reported issue. The other response honestly just comes off as entirely dismissive and unhelpful. I understand that's not your teams intention, but it does come off that way. If the response would have been "Issues like yours are typically not bugs themselves, but symptoms of less obvious background bugs that require us to look at crash logs to gain information about. Thankfully, crash logs are automatically sent to the development team and are looked into by them." etc, I would have understood and left it at that. But getting the same response on two entirely unrelated issues came off as if you hired someone and told them to just copy/paste the same response on anything that mentioned a crash. 

As I said before (and maybe I'm completely unaware of why this is impossible), I don't understand why a game of this magnitude doesn't have some sort of active redundant backup system in place. I think it's a bit crazy to have to back up my world every few hours out of fear of losing everything. Most games keep a cycle of save states they can revert to if one becomes corrupted. I know the data size is an issue with phones, but I don't see why it isn't at least an option. But that's not a discussion for here.

I'll join the Discord you mentioned and try to take part in the community there. Seems like something I'd enjoy. 

Finally, I'm sorry if I've come off as rude or hostile. I mean no offense to your team and I do appreciate what you do. I just got rubbed the wrong way, I suppose. I thank you for your excellent responses here!  I'll leave this conversation with a new understanding of how to approach these issues, even if I might not be perfectly satisfied with the results. The effort your team made to respond to me, a random player who's ticked, speaks volumes about your commitment and passion. And I appreciate it greatly. 

Thank you!

Had a similar issue on Windows 10 before the 1.16 update that I reported. World crashed and reverted to days before. Also had missing chunks all over the world. Lost a lot of building progress and my inventory and XP was wiped.

I've been complaining about this while playing since the update. I thought I was just getting unlucky, but I would have had to be pretty unlucky. I killed dozens of Endermen and only got 15 Ender Pearls. Got a Zombie farm going last night and noticed that there weren't as many drops as I was getting in my 1.14 world. I also noticed that Fortune wasn't working as well as it used to. I thought they might have nerfed it, but if that wasn't an intentional change, then there definitely seems to be something wrong. 

Thank you for the thoughtful and informative response. That is more than I would have expected. I understand that this forum isn't for diagnosing problems or dialogue, and that you have a lot of incoming reports to deal with. I wasn't aware that this forum was staffed by volunteers or how many people you have doing this, so that's helpful to know.

From looking at many other bug reports, I've noticed a general format of responses to them, which many times include the reports being marked as invalid due to what often times boils down to a formatting issue on behalf of the reporter (for example, mentioning two separate issues). But this always seems to come with some explanation of why it was marked invalid. Other times, I've seen responses giving information about what is causing the issue, or links to other bug reports that have been resolved or are still open. Seeing that gave me certain expectations of how this process works. My last bug report was marked as invalid with no explanation, although it was a very serious issue that has been reported many times over a span of several years. The only comment on that report was the same copy/paste comment about crash reports being logged automatically. Then seeing the same thing happen again here gives the appearance that these reports are just being skimmed over, tagged with an automated response, and not actually looked into. 

I don't expect thorough attention, preferential treatment, detailed responses about the nature of the issue, or anything of the like. As I said, I'm aware that you all have a lot to deal with and difficulty in doing so with any vigor. I suppose I was just expecting some sort of indication that this information was being put to use (or possibly some information that could be useful), because that is ultimately my goal here. Before making my last report, I looked into it and saw dozens of similar issues spanning years, but with no verified resolution, although most of the reports had useful and informative responses. And with this current issue, I saw nothing similar, so I figured it was worthwhile to report it. Especially with the game breaking nature of it. It just didn't seem to be acknowledged at all, which I suppose is the issue I took with the response. Whatever the issue is, it seems pretty bizarre and important to report. Same with the last bug I reported. I've ran into several bugs that are minor, but I don't bother reporting them because many people already have and I see no need to. I only feel the need to report when something goes severely wrong. I understand giving a boilerplate response to these dime-a-dozen bugs that get reported a dozen times a day, but I guess I expect that these very strange and very destructive bugs warrant a bit more attention. 

As for the issue itself, the game didn't recover to a previous session, which is why I thought it important to report. All of the building progress I made was still intact, but our inventories and XP (beside the hosts) were wiped clean and the entire world was riddled with missing chunks. Our closest village was also reset to a new world state, even though it had been altered by us almost a week, and a dozen sessions, prior to the crash. Obviously this is frustrating. Especially when it happens while I'm trying to convince someone how great this game is and to play it with me. Having your world and progress get completely and irreparably destroyed seems like something that shouldn't happen and should be taken very seriously. Especially when similar things have happened more than once. It just doesn't seem right for a game of this stature.

We have been making backups several times a session since this issue causing us to revert back to a very early save (it's happened more since my report), but it seems like a workaround that we shouldn't be forced to rely on. I know this isn't your problem, and I know nothing about the architecture of this game, but it seems a bit absurd that a game of this stature doesn't have some sort of active redundant backup system
in place. 

I've committed to Bedrock. I love the idea. I think it has serious potential to dethrone Java. I want to give it a real chance. I've bought a copy for each family member so we can enjoy it together. I love the game. I love the community. I want to be one of the people who held on through all of its notorious bugs to see it through to the end. But it's hard when issues like this crop up so often that completely ruin my experience. I don't want to abandon it and concede to Java because of these issues. So I hope things like this can be resolved and I want to contribute to that. 

Anyway, thank you so much for your thoughtful and informative response. I'll take this information into account in the future and temper my expectations. I hope to stick with you for the long haul! And thank you all for contributing to this process. I know from experience that it's a lot of time to invest in something just because you love it, and not for a paycheck. And I'm sorry you have to deal with upset players like me so often. We mean well. We just get a bit upset with these issues. 

Now, it's time to prepare for The Nether update! Took two days off work for this, and I'm very excited to spend that time on this game with my family. Here's to hoping it goes without any serious issues!

Thanks again!

Edit: After playing more, we realized that my stepson's items are all missing as well. He was completely decked out with diamond tools, weapons, and armor, and had 20 XP. All missing. Even worse, the entire world is full of chunk errors causing holes straight down to the void every couple hundred blocks. Whatever happened has completely destroyed our world. I convinced my girlfriend to start playing this game less that a week ago and this is her first experience. 

My complaint is NOT about the crash. I had to try to make that clear on my last bug report when I was given the same generic comment about crashes being logged automatically. Again, I'm not reporting a crash! I'm reporting a bug that completely corrupted my world and deleted a major portion of our work, that coincided with the crash. 

I'm not expecting anyone to fix this or give me some detailed response outlining the exact problem. But when players run into game breaking issues, as I have several times now, I don't think it's unreasonable to expect something more than a generic line about crashes being logged. Even a one sentence indication of what might have caused it, or pointing me to other reports of this with more info (I couldn't find any here) would be appreciated and avoid this entire exercise/forum seeming pointless. I'm sorry, but if that is the only response given if anyone even mentions a crash, regardless of the relevance, then there seems to be no point in having this open to the public. 

As I said in my last report, I understand that you guys are under a heavy load right now with the betas going on, but if you can't respond to reports like this, then perhaps you should close it to the public until you have the resources to do so. Brushing off the community's outreach can only damage your relationships with the public. This is supposed to be a way for us to communicate and make this game better. These irrelevant and/or uninformative copy/paste responses aren't helping anyone achieve that goal. 

I'm sorry, I don't want to waste anybody's time, but it's unclear to me why this was marked as invalid. The crash wasn't the problem. This game is incredibly well developed and stable, but a few crashes here and there are to be expected from any software. The issue I'm reporting is the fact that my items within a Shulker Box, which I spent a considerable amount of time acquiring, disappeared after the crash. This is a bug, which many others have experienced, that has the potential to completely ruin people's experience with this game. 

I know that you're all under a heavy load right now with this beta going on, and need to focus primarily on that. But a short explanation as to why this was marked as invalid would be greatly appreciated and allow me to make better bug reports in the future. I love this game. I want to help make it better. Issues like these seem pretty important to report, investigate, and resolve. 

Thank you!

I had the same issue happen to me. I lost a Shulker box full of loot while in The End. I was placing it in my Ender Chest when the game crashed. When I re-opened the game, the Shulker box and Ender Chest were both gone.  Strangely enough, Ender Chests were spawned into two different End Cities in the same general location of the one where I lost it. But the Shulker Box, with a lot of great items, was not present.