Jessica Chang
Assigned
Reported
Comments
I will add to that ticket. And the volunteer work you do is appreciated. It is frustrating for me as a user that has purchased something and was excited to share with friends and for it to not be running for that last week out of the three weeks I have purchased it. Also the last ticket I issued was closed as invalid because server crashes are logged automatically, which did not address my concern and I had no way to respond. I am sure you understand how helpless and frustrating that would feel.
We are on a PS5 and have tried logging in individually, split screen, from either account in both combinations and they all crash within 5-10 minutes. We all get kicked. The PS5 is the only platform we have. Any information or updates on when or how to fix this would be helpful. We have tried a lot of ways to address it on our end from copying to worlds and back to realms and testing our connection speed. Honestly I don’t think that a lot of people know to or have the patience to log a ticket like this. Thanks for having this dialogue with me.
We are getting kicked off whenever we log in as the host of the realm. My husband and I own the realm and if one of us logs in then the entire realm disconnects within 5-10 minutes. When other members of the realms log on it is fine. The trigger seems to be when one of us husband (realms owner) or me (not realms owner but logging in on the same device) log in. This happens regardless of spawn location and the realm has no mods. Red stone is not used much just to run a rail and open a door at one location. The problem persists even if the host is the only one logged in. I checked google and forums and this is a commonly recurring issue that is not ok especially for a paid service. We purchased the Realms account on 12/30. We haven’t been able to play since 1/15 which means that since we bought the subscription, your service has been in downtime 33% of the time.
This issue is also happening on ticket REALMS-6945