Shelby
Comments
companion app worked for me as well!
I submitted the info (twice because the first time I forgot the text you asked for) including those details. I bought java from an amazon game code (which is in the ticket as well) because at the time no matter how many times I tried or how many different cards I used, the direct minecraft.net site wouldn't process my payment.
The launcher is installed, but it's not recognizing that I own both java and bedrock. I tried removing my account and logging back in, but it's still showing "play demo/play trial". Same thing if I open it through the xbox app as well. Everything I've tried doesn't work, it still only shows "play demo/play trial" and I have to go through the old launcher to play java.
I'm logged into the Microsoft store, and I now have the xbox app downloaded. Tried the beta version and relaunched, and still not working.
I didn't have the Xbox app previously. I just uninstalled and reinstalled the launcher with no success. Downloaded the Xbox app and tried again, nothing. Each time I've uninstalled and reinstalled the launcher, I download it from minecraft.net and it tells me there was an issue downloading and that I needed to finish in the Microsoft store. I can either do that, or click try again and then it will download and launch.
Is this still being looked into? I'm still not able to use the new launcher
Would that also affect people who bought the game outright and don’t use Xbox services though?
I attached a new one from today. Xuqoil if you search for "run" on your computer and open it, type in %APPDATA%\.minecraft and run that. There's a text file labeled "launcher_log" that you can drag over to the above section.
uninstalled everything, performed wsreset, deleted all previous downloads, redownloaded and still not working.
log is uploaded! I reinstalled the new launcher and opened it. It just shows play demo so I opened that screen as well and then closed both out.
Yes, it's still showing the demo/trial on the new launcher. I'm still able to play Java on the old launcher. But I can't load bedrock at all. I've even tried subscribing to the game pass and that still didn't give me access to bedrock. And even when I try to play a demo, it won't sign in with my account it will just load forever. After about 10 minutes of waiting I closed it completely. I've signed out and back in, and reset the microsoft store twice as well as uninstalling all launchers and bedrock and reinstalling. The only thing I can do is play Java with the old launcher.
I'm still not able to log in to either java or bedrock after trying wsreset, uninstalling and reinstalling everything
I'll also add that while I can use the old launcher, usually when I open it for the first time in a day it will crash 1 or 2 times before it actually opens.
Correct, it makes it seem like I don’t own either one when I own both
I own both Java and bedrock
file is uploaded. It says system is windows 10, but I have windows 11 on my desktop. Hope that helps
Just to confirm, that's the entire Logs folder? there looks to be a couple text documents in .minecraft that have "log" in the name as well separate from that folder.
Yes, I'm signed into the Store with the same account. The one Meg linked above seems to match the issue better since I don't have Game Pass
Having the same issue, getting this error on the newest launcher. But it's working just fine on the windows 7/8 launcher. I've uninstalled and reinstalled, and signed out completely and back in and still getting same message.
didn't work for me, I deleted the file and made sure everything was closed in the background but still can't open the launcher.