mojira.dev
MCL-20216

The minecraft launcher cannot connect to minecraft services

The new minecraft launcher cannot connect to minecraft services while the old one can 

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Comments 88

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A comment i have in MCL-19984 may fix this issue

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I have the exact same problem, the new update (2.2.7447) didn't fix anything.

The comment in MCL-19984 is irrelevant in my case because it's about a problem with the windows store, which I don't have since I'm on Windows 7.

Everything works fine with alternative launchers.

With wireshark, I see failed attempts to connect to 13.107.43.15 when the launcher start, accessing this IP in a web browser lead to a page stating that "Our services aren't available right now".

[MOD] Greymagic27

Please see if community support can assist you with this issue

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

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After diagnosing the issue with community support, it appears that the problem was in my case out-of-date SSL certificates on my system.

It can be witnessed on the launcher logs, with the following message :

NetQueue: Action failed with result "schannel: failed to receive handshake, SSL/TLS connection failed" (35) : title.mgt.xboxlive.com

Installing KB3125574 fixed the issue.

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All troubleshooting guides and tips did not work for me either. I have tried several times now to log in and while I can log into my account on the launcher I run into the same problem everyone else has. When using the new launcher I get the same screen. Additionally I get a message that says can't connect to Minecraft services. I check the Microsoft store and it says I own the game. I check my account on Mojang and it says I own the Java version. If I try to log into the Windows 10 version without using the launcher it acts like it's logging me in but stays stuck on the logging into your Microsoft account message.

78 more comments
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@SeaLocust Thank you so much using the Xbox companion App worked for me.

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i have the same issue and tried doing the same but it still isn't connecting

vorpalthefox

i had this same issue at the start of the month, it seemed that using a VPN to set my location to the nearest location to me i was able to validate my login, otherwise it'd say "Player" at the bottom instead of my username and "Play Demo" instead of "Play Online"

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companion app worked for me as well!

 

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The workaround did not work for me. I was advised to upload my log and write a comment for the same. Thank you!

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Donuts1000

Confirmed

Retrieved