defilippo_games
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This morning when I launched Minecraft Preview (1.20.60.25). The copies of the worlds in my list were no longer there. I am not sure what is going on, but for some reason, my worlds are not showing properly in the world list. Please look into this and provide a solution.
Thank you,
Well as I usually do when updates are released, I logged in and started Minecraft.... And as I expected, my two lost worlds are still lost. I did notice though that there is now an extra dialog box telling me that my worlds won't open. It is comforting to see how Jira/Mojang continue to push out more and more content but refuse to resolve this issue that has affected so many gamers and has been on going for almost two years..
Version 1.18.0 latest one tested
Due to the lack of response from Jira/Mojang on this issue, it is clear that this is not a priority and is not being worked on. On the Microsoft Store, Minecraft has a 4.8 star rating.... Bet that would drop if everyone who has had this issue, wrote a review of the problem and the problem with support on this issue.
In my case, the world size would not be the cause... My 3 largest worlds are 250-ish MB, 350-ish MB and 550-ish MB, The 250 MB and 550 MB are the worlds that I have lost. The 350 MB opens fine. What I am frustrated with on top of the loss of those two worlds, is that Mojang support told me that my world data is not stored on any cloud server. When I asked then how can world synchronization fail if the data is stored locally only. I did not get a response. I did enjoy this game at one time, but since loosing my 2 favorite worlds which are also the worlds I have put the most time into, I have stop playing.
Second time this was removed.
This was removed. Mojang/Jira doesn't want the truth out!
This is still an issue 1.17.40.
So everyone watching this is aware, Mojang/Jira support has indicated that they will not address this. If the game has lost your worlds, then they are gone. Mojang/Jira support points the finger at Microsoft and Microsoft points is right back at Mojang/Jira. As players who have invested many hours, days, weeks and months into the worlds we lost. No one cares. My solution to this issue is simple, I no longer play Minecraft. I refuse to invest any time into a game that cares as little as Mojang/Jira does about an issue like this that has affected so many.
Still an issue with 1.17.41
Please re-open MCPE-120402 as it is not resolved. If Mojang/Jira is going to ignore the issue in that ticket, then I was someone to actively working on my original ticket as the issue is not resolved and I am in no way satisfied.
Minecraft version 1.17.11 (latest update) issue still persists.
I have done the following:
1.) Called Microsoft
2.) Following Microsoft troubleshooting, I remove my account from my Xbox
3.) Restarted the console
4.) Logged back on to the Xbox
5.) Loaded Minecraft, tested the world's giving the World Sync Error - Same Sync Error
6.) Test with a working world - Successfully loaded
7.) Following Microsoft troubleshooting, I remove Minecraft from my console
8.) Restarted the console
9.) Reinstalled Minecraft
10.) Loaded Minecraft, tested the world's giving the World Sync Error - Same Sync Error
11.) Test with a working world - Successfully loaded
Microsoft confirmed that my account, console and game are working correctly. It was recommended by Microsoft that I contact Mojang support for this issue. Microsoft states that this issue in an in-game issue and needs to be resolved by the developer.
Mojang - I am looking to have an update on this issue. Microsoft at least provides phone support and troubleshooting. Something Mojang is seriously lacking in. In-game data is stored on Mojang Servers and some from Mojang needs to look into this. I would expect a much better response to such a widespread issue.
Also I have tried using a different XBox console and the 2 affected worlds would not download. Same error message.
I do not consider this ticket closed because Mojang is monitoring it under ticket # MCPE-40552. No one from Mojang has reached out to me regarding this issue and has done nothing to resolve it. The only troubleshooting support I received was from Microsoft.
Please do not close this ticket until I agree that it is ready to be closed and that I am satisfied with the resolution.
Minecraft version 1.17.11 (latest update) issue still persists.
I have done the following:
1.) Called Microsoft
2.) Following Microsoft troubleshooting, I remove my account from my Xbox
3.) Restarted the console
4.) Logged back on to the Xbox
5.) Loaded Minecraft, tested the world's giving the World Sync Error - Same Sync Error
6.) Test with a working world - Successfully loaded
7.) Following Microsoft troubleshooting, I remove Minecraft from my console
8.) Restarted the console
9.) Reinstalled Minecraft
10.) Loaded Minecraft, tested the world's giving the World Sync Error - Same Sync Error
11.) Test with a working world - Successfully loaded
Microsoft confirmed that my account, console and game are working correctly. It was recommended by Microsoft that I contact Mojang support for this issue. Microsoft states that this issue in an in-game issue and needs to be resolved by the developer.
Mojang - I am looking to have an update on this issue. Microsoft at least provides phone support and troubleshooting. Something Mojang is seriously lacking in. In-game data is stored on Mojang Servers and some from Mojang needs to look into this. I would expect a much better response to such a widespread issue.
Also I have tried using a different XBox console and the 2 affected worlds would not download. Same error message.
I do not consider this ticket closed because Mojang is monitoring it under ticket # MCPE-40552. No one from Mojang has reached out to me regarding this issue and has done nothing to resolve it. The only troubleshooting support I received was from Microsoft.
Please do not close this ticket until I agree that it is ready to be closed and that I am satisfied with the resolution.
Minecraft version 1.17.11 (latest update) issue still persists.
I have done the following:
1.) Called Microsoft
2.) Following Microsoft troubleshooting, I remove my account from my Xbox
3.) Restarted the console
4.) Logged back on to the Xbox
5.) Loaded Minecraft, tested the world's giving the World Sync Error - Same Sync Error
6.) Test with a working world - Successfully loaded
7.) Following Microsoft troubleshooting, I remove Minecraft from my console
8.) Restarted the console
9.) Reinstalled Minecraft
10.) Loaded Minecraft, tested the world's giving the World Sync Error - Same Sync Error
11.) Test with a working world - Successfully loaded
Microsoft confirmed that my account, console and game are working correctly. It was recommended by Microsoft that I contact Mojang support for this issue. Microsoft states that this issue in an in-game issue and needs to be resolved by the developer.
Mojang - I am looking to have an update on this issue. Microsoft at least provides phone support and troubleshooting. Something Mojang is seriously lacking in. In-game data is stored on Mojang Servers and some from Mojang needs to look into this. I would expect a much better response to such a widespread issue.
I installed MC Addons Manager... The two folders for the two worlds that will not load for me each have one file in them named Sync_Locked. I deleted the two files and tried to load the worlds. Same message and the Sync_Locked files were recreated. I would like to know where these worlds are saved in the cloud i.e., Microsoft or Mojang. I did reach out to Microsoft. They looked at my account and told me that everything looked good on their end. Mojang does not have the same level of support that Microsoft does and questions are not answered.
BTW... Minecraft version 1.17.2 (latest update) issue still persists
I see Mojang removed my last comment. After the latest update the issue still persists. I'll not bother pointing out the short comings of Mojang and Mojang support not dealing with this issue. I have also stopped playing this game after loosing hours upon hours in 2 worlds which are my favorite ones.
I have just tested the 1.16.221 Hotfix.... The issue has not been resolved.
My situation is similar to Matt Montrief with the difference being that the issue started for me after my Xbox One X console update failed several times (6 or 7) several reboots required before completing successfully. During the time of the console update, NO games were loaded. Once the console update completed, I had to log on to each account as if it was a new setup. A previous profile was found and was able to be loaded. Minecraft was loaded and 5 out of my 7 worlds loaded successfully. The two world that fail to load show the same message details that Matt provided.
For Matts request of getting a copy of his world files, I agree and would like the same for the two worlds that fail to load for me. This would be very simple to Mojang to setup. We already have Mojang accounts and a simple FTP would provide us a copy of our world files.
Furthermore Mojang should also provide the steps necessary to get the files back to the proper folder structure on our consoles.
Is there any update on this issue? Minecraft updated to the .220 version and the issue still exists.
Sorry about the duplicate report, that was a mistake. When I was creating the 1st submit, the screen disappeared and I did not realize that the report had actually been created. Also I will open a ticket with the link provided in the other report.