[MCL-12347] Minecraft Launcher sometimes forgets account information on load

sporadically, the launcher ‘forgets’ all account details (of the logged in account) and you have to reenter login information. This seems to only happen with the last logged in profile, and seemingly at random. It might be duplicatable easily on computer restart?

Linked issues

is cloned by 1

MCL-14631 Launcher loses primary account details occasionally. Resolved

is duplicated by 15

MC-164134 "Keep me logged in" not working Resolved

MC-164286 Launcher logs me out every now and then Resolved

MC-164373 Why do I need to log in everytime I try to play minecraft Resolved

MC-164388 log in Resolved

MC-218544 Logging Out after quit Resolved

10 more links

Attachments

launcher_log.txt

Comments 28

violine1101 2019-10-18T22:13:46Z

This happened to me several times as well in the past few days. But I didn't think of looking at the launcher log file in time.

vashts240 2019-10-18T22:18:45Z

Next time this happens, I’ll check the log files before logging in

migrated 2019-10-20T04:42:41Z

can confirm this has happend to me multiple times now - always the last logged in account, doesnt seem to be a pc restart that does it as restarting the luncher triggered it, i find it intreasing that the luncher is kinda aware its forget the account as i opens the enter details screen and not just switch to different account thats still logged in

migrated 2019-10-20T04:43:34Z

forgot to check log files tho sorry

litetex 2019-10-20T18:01:24Z

Experiencing the same problem

Everything is normal in the log file beside this:

[Error: 2019-10-20 17:40:25.2943514: LauncherController.cpp(388)] NO_USER_SELECTED

Maybe the access token expires? - because it doesn't happen if you stop and start the launcher immediately...

Edit:
I also noticed that the launcher_profiles.json doesn't contain a profileId and a userId under authenticationDatabase/<SomeHash>/properties:

{
  "analyticsFailCount" : 0,
  "analyticsToken" : "<analyticsToken>",
  "authenticationDatabase" : {
    "bd49bb76f93cbd155eee1e85724ad227" : {
      "accessToken" : "<accessToken>",
      "profiles" : {
        "2770e2ff3f19438682ea1fcc370ffc94" : {
          "displayName" : "<displayName>"
        }
      },
      "properties" : 
      [
        {
          "name" : "registrationCountry",
          "profileId" : "", //←!!!
          "userId" : "", //←!!!
          "value" : "DE"
        }
      ],
      "username" : "<email>"
    }
  },
  "clientToken" : "<clientToken>",
  "launcherVersion" : {
    "format" : 21,
    "name" : "2.1.3674",
    "profilesFormat" : 2
  },
  "profiles" : {
    //...
  },
  "selectedUser" : {
    "account" : "bd49bb76f93cbd155eee1e85724ad227",
    "profile" : "2770e2ff3f19438682ea1fcc370ffc94"
  },
  "settings" : {
    "channel" : "release",
    "crashAssistance" : false,
    "enableAdvanced" : true,
    "enableAnalytics" : false,
    "enableHistorical" : true,
    "enableReleases" : true,
    "enableSnapshots" : true,
    "keepLauncherOpen" : true,
    "locale" : "de-DE",
    "profileSorting" : "ByLastPlayed",
    "showGameLog" : true,
    "showMenu" : true,
    "soundOn" : false
  }
}

Which leads me to the assumption that the clientToken stays active for a amount of time (maybe one day?), but when it expires the launcher is unable to get a new one from the servers with the accessToken.

EDIT2:
Just found this out:
If you delete clientToken (replace "<Token>" with ""), the launcher doesn't generate a new one, beside having a accessToken and "remeberMe" enabled, you have to reenter your credentials.

18 more comments

migrated 2019-10-21T13:40:34Z

I just had this happened and took a look in the Log-file, where I found this:

[Info: 2019-10-21 13:23:39.9782994: NetQueue.cpp(401)] NetQueue: Primary ip: 52.84.152.89, Url: authserver.mojang.com
[Info: 2019-10-21 13:23:39.9783632: NetQueue.cpp(433)] NetQueue: Action failed with result "The requested URL returned error: 403 Forbidden" (22) : https://authserver.mojang.com/validate
[Info: 2019-10-21 13:23:39.9783934: NetQueue.cpp(472)] NetQueue: Action finished: https://authserver.mojang.com/validate
[Info: 2019-10-21 13:23:39.9784933: EndpointAPI.cpp(128)] Error: The requested URL returned error: 403 Forbidden, Code: 403
[Info: 2019-10-21 13:23:39.9785891: NetQueue.cpp(534)] NetQueue: Starting net action https://authserver.mojang.com/refresh
[Info: 2019-10-21 13:23:40.2061063: NetQueue.cpp(401)] NetQueue: Primary ip: 52.84.152.89, Url: authserver.mojang.com
[Info: 2019-10-21 13:23:40.2061668: NetQueue.cpp(433)] NetQueue: Action failed with result "The requested URL returned error: 403 Forbidden" (22) : https://authserver.mojang.com/refresh
[Info: 2019-10-21 13:23:40.2061888: NetQueue.cpp(472)] NetQueue: Action finished: https://authserver.mojang.com/refresh
[Info: 2019-10-21 13:23:40.2063047: EndpointAPI.cpp(128)] Error: The requested URL returned error: 403 Forbidden, Code: 403
[Error: 2019-10-21 13:23:40.2191854: LauncherController.cpp(388)] INVALID_CREDENTIALS

Looks like the launcher has an issue connecting to the authentication server?

litetex 2019-10-21T18:31:52Z

Got the same result when replacing

"clientToken" : "<clientToken>"

with

"clientToken" : ""

[Info: 2019-10-21 18:28:39.8820726: NetQueue.cpp(401)] NetQueue: Primary ip: 13.227.134.21, Url: launchermeta.mojang.com
[Info: 2019-10-21 18:28:39.8821272: NetQueue.cpp(472)] NetQueue: Action finished: https://launchermeta.mojang.com/mc/game/version_manifest.json?_t=2019-10-21T18:28:39Z
[Info: 2019-10-21 18:28:39.8821484: GameVersionManager.cpp(160)] Got available versions manifest from https://launchermeta.mojang.com/mc/game/version_manifest.json?_t=2019-10-21T18:28:39Z
[Info: 2019-10-21 18:28:39.8878816: NetQueue.cpp(401)] NetQueue: Primary ip: 13.227.135.68, Url: authserver.mojang.com
[Info: 2019-10-21 18:28:39.8879176: NetQueue.cpp(433)] NetQueue: Action failed with result "The requested URL returned error: 403 Forbidden" (22) : https://authserver.mojang.com/validate
[Info: 2019-10-21 18:28:39.8879380: NetQueue.cpp(472)] NetQueue: Action finished: https://authserver.mojang.com/validate
[Info: 2019-10-21 18:28:39.8880291: EndpointAPI.cpp(128)] Error: The requested URL returned error: 403 Forbidden, Code: 403
[Info: 2019-10-21 18:28:39.8881162: NetQueue.cpp(534)] NetQueue: Starting net action https://authserver.mojang.com/refresh
[Info: 2019-10-21 18:28:39.9383705: LauncherAppRenderer.cpp(217)] Creating renderer context...
[Info: 2019-10-21 18:28:40.1689038: NetQueue.cpp(401)] NetQueue: Primary ip: 13.227.135.68, Url: authserver.mojang.com
[Info: 2019-10-21 18:28:40.1689592: NetQueue.cpp(433)] NetQueue: Action failed with result "The requested URL returned error: 403 Forbidden" (22) : https://authserver.mojang.com/refresh
[Info: 2019-10-21 18:28:40.1689840: NetQueue.cpp(472)] NetQueue: Action finished: https://authserver.mojang.com/refresh
[Info: 2019-10-21 18:28:40.1690915: EndpointAPI.cpp(128)] Error: The requested URL returned error: 403 Forbidden, Code: 403
[Error: 2019-10-21 18:28:40.1780104: LauncherController.cpp(388)] INVALID_CREDENTIALS

violine1101 2019-10-22T12:34:15Z

This just happened to me again (using 2.1.8629). I attached my launcher log.

migrated 2019-10-22T13:27:11Z

Same here, I get the 403 error in the launcher log for three tries before it gives up, shows the launcher login window and makes me login.

This is successful and I can start Minecraft just fine. however, the launcher keeps running at 100%CPU ( one mad thread I guess). But that might be another thing.

Native Launcher Version: 598
Operating System: OSX Version 10.14.6 (Build 18G103)

migrated 2019-10-22T15:42:51Z

I don't know what all this technical stuff is but the same thing is happening to me.

migrated 2019-10-22T17:51:10Z

using 2.1.5964 and getting this issue as well on Windows 10.

migrated 2019-10-23T00:17:15Z

Yep, the launcher is acting like an old man with dementia...not every time, but enough that I bothered to report it.

migrated 2019-10-23T01:19:31Z

I get this issue sporadically too. Maybe once every few days? It's very annoying to have to get my password out of my password manager every time. The "Keep me logged in" option is always checked.

migrated 2019-10-23T03:58:26Z

I've been getting this issue as well. It seems to happen randomly, but more often than not, it will happen, sometimes multiple times a day.

migrated 2019-10-23T12:07:43Z

This has been happening to me, my wife and my son on all different computers but on same isp/modem. At first I thought it was because of some other game apps we were playing were updating as well and they do this constantly but it's not fixed in MC but all other games are saving my access data.

migrated 2019-10-23T15:17:45Z

Same issue for the past few weeks. Here are a few notes to further the investigation, hopefully. I have three accounts (mine plus two kids) on each of my three PCs. This bug happens on all PCs. All are using Launcher version 2.1.5964. No log files as of yet.

When the Launcher opens, it attempts to sign in with the account name previously used on that particular PC. This attempt fails and kicks the Launcher back out to the account listings still "saved" on the PC. Usually this list is missing the account that failed to log in, as well as one of the other accounts (random as to which disappears).

If there is an account still listed, when this account is selected the Launcher fails to log in and throws an error message stating that the login failed, please try again. Subsequently, I can then log in with any of the accounts we use without a failure, which then brings me to the normal Launcher screen.

I am also able to add all accounts back to the account listing within the Launcher, and they remain in this list until the next Launcher login failure.

migrated 2019-10-24T03:24:03Z

I'm experiencing the same issue on 2.1.7659 on my Mac. It seems to forget the most recently used account each time I start up Minecraft. I'd happily provide a log if requested… if I knew where to find it.

Creeperlover2001 2019-10-24T09:32:44Z

I have been having this issue for the past week or so on 2.1.5964

migrated 2019-10-24T10:41:19Z

I also have this issue several times last week and this week

violine1101 2019-10-24T11:18:37Z

We're aware that this issue exists. Please don't leave a comment if you don't have any valuable information to add to this ticket.

migrated 2019-10-24T11:55:14Z

I'll add, (might be useful) It's not sometimes for me. Every ~~time~~ day I run launcher I need to login now. If it's the same day It will remember.

migrated 2019-10-25T03:36:39Z

Same issue on 2.1.5964

migrated 2019-10-28T15:03:23Z

I use minecraft on multiple computers and it seems to happen when I move to different computer, login on the old one is lost.

Edit: I have explicitly checked this situation and my guess seems not to be true.
sorry for the noise.

migrated 2019-11-04T12:17:37Z

This was a legit issue, albeit not launcher specific. It has since been fixed.

migrated 2020-05-02T06:25:58Z

I just had this happen on

[media]

Edit:

For clarification, it seemed to lose any record of the latest account logged in and the user didn't show up in the accounts list. On the previous time this happened it completely lost both accounts and their credentials had to completely be reentered.

migrated 2020-06-22T17:15:09Z

I would like to reopen this issue. I am experiencing it with

Launcher 2.1.15168
Bootstrap 777
UI 5555

migrated 2020-06-27T20:10:58Z

I just had this happen again today. Could this please be reopened and looked into.

migrated 2020-07-09T02:29:34Z

So, just had this happen again, I think it's related to when the launcher updates itself.