[MCPE-81918] Xbox 360 wireless controller not detected anymore

My Xbox 360 wireless controllers are no more detected by Minecraft Win10 edition.

It used to work for months a couple of weeks ago. The controllers are detected and work with any other games than Minecraft (only Minecraft affected). The controller is also detected and work perfectly with HTML5 gamepad tester.

Comments 23

IonicEcko 2020-06-06T03:35:09Z

Hi Pierre,

Given there's been no Minecraft updates in a couple of months this is likely caused by an external factor (don't get me wrong, it could still be a bug, but one brought out by something else).

Did Windows updates run just before it broke? How is the controller connected?

Ionic

Pierre Andrivon 2020-06-06T08:48:23Z

IonickEcko,

Thank you for your reply.

My Windows version has not changed (1909), only usual software maintenance updates (antivirus database, cumulative 1909 updates). Drivers have not been changed either (anyway, the gamepads do work with any other games and they are detected by gamepad debugging software).

The controllers are wireless (both are "affected"). I have tried and changed the wireless receiver but the "no detection" issue remains. I also tried with a wired gamepad (logitech precision) and the result is interesting – same issue: detected by any game except Minecraft. I went in Minecraft gamepad setup menu, but when I reallocate an existing gamepad key mapping by pressing a gamepad key, it is not detected (behavior consistent with "no detection")

I agree that something should have happened but I have not monitored the appearance of the issue on a day-by-day basis (Minecraft used by my children not by myself...).

One more thing that may be unrelated: it seems that latest Minecraft version is 1.14.60 but I am stuck at version 1.14.30. When in the process of updating through Windows Store, an update seems downloaded and an installation process runs but the version stays the same.

For the time being, I am running out of ideas... I would be prone to export my Worlds, uninstall and have a clean reinstall of the game...

GoldenHelmet 2020-06-07T02:39:36Z

Some of the comments and reports related to Logitech headsets (MCPE-16588) indicate that the kind of USB connection you’re using for wireless makes a difference—in particular, that USB 3.0 connections don’t seem to work well with Minecraft Bedrock. Could this be relevant to your issue?

Pierre Andrivon 2020-06-07T14:45:23Z

GoldenHelmet,

Thank you for your message.

Just in case, I connected the logitech precision wired gamepad to an USB2 port - same issue. I am not so surprised as it seems the issue is more relevant to gamepad detection as a general matter (for my setup).

Pierre Andrivon 2020-06-14T08:24:41Z

Hi,

I have uninstalled and reinstalled the game. The issue is persistant. My 3 gamepads (2 Xbox 360 wireless, 1 logitech precision) are NOT detected by Minecraft and only Minecraft (it works with any other games). I have tried uninstalled and reinstalled gamepads drivers (provided by Windows 10) without effect.

Please note that my game version is 1.14.3002.0. It seems Windows Store tries to update the game but it just continues downloading and installing the update without effect - it might be related or not.

Any idea how I could figure out where the issue comes from?

13 more comments

theo 2020-06-14T10:27:52Z

Sometimes Minecraft refuses to believe I have a controller connected, and takes no unput from it. It works on other games, but unless I restart my pc, unplug/replug my controller it won't recognise it. This happens rarely though, normally when I wake my pc from sleep. I use Xbox One controller though, if that helps.

Pierre Andrivon 2020-06-14T16:05:47Z

Theo,

Thank you for the feedback, it"s appreciated! I tested your protocole however it did not permit gamepad in-game detection... I guess that something happened on my computer between the moment the issue happened and before, when all worked; but I am not able to identify a software that would have messed this up... When it used to work (weeks ago), I remember that if the mouse was just moved during the game, then it was not possible to switch back to the gamepad controller (it might be unrelated).

Anyway, I expect that something is not done in Minecraft gamepad support that is done in any other software.

GoldenHelmet 2020-06-17T19:31:06Z

On the issue of Minecraft not updating from 1.14.30 to 1.14.60, you might ask for help on the Community Support Discord.

GoldenHelmet 2020-06-17T20:24:13Z

The issue of X Box 360 controllers not working or no longer working after an update on Windows 10 has been reported before at MCPE-17030, MCPE-31330, MCPE-31949, and MCPE-39572, but it seems like the issue has not been reproducible. The issue of the mouse interfering with the controller was also reported at MCPE-31743, but again, Mojang was not able to reproduce the problem. If the developers cannot reproduce the issue, they won't be able to do anything about it.

For now I'll set this ticket's status to "plausible." We will need more information about how to reproduce the problem to in order to confirm it as a bug.

Pierre Andrivon 2020-06-19T12:30:21Z

GoldenHelmet,

Thank you for the information.

Please tell me if there is some process to apply or to test. For now, I have reinstalled the game and check controllers work with other games. I have also reinstalled gamepad drivers. But what's interesting is that the issue happens not only with XBOX360 controllers but also wired logitech one... The issue is present on any Windows user account. I guess there is a software conflict somewhere but nothing obvious in Windows device manager. It used to work... I am to try and uninstall some software randomly...

GoldenHelmet 2020-06-19T15:14:49Z

Pierre,
I’m no expert on hardware issues and I don’t use controllers so I’m not much help diagnosing this issue and I can’t test it. Sorry.

Pierre Andrivon 2020-06-25T21:02:44Z

FYI, I have de-installed and re-installed the game and it has just been updated to 1.16.0 version. However, the gamepad detection issue remains (and still working in any other game).

Pierre Andrivon 2020-07-15T11:35:57Z

Updated windows to 2004 and Minecraft to 1.16.1. Any gamepads still undetected by Minecraft.

Jonathan5733 2020-07-15T18:26:18Z

Cannot reproduce on 1.16.20.52

I have tried four different Xbox One controllers, two different Xbox 360 controllers, and a PlayStation 3 controller and they are all recognized by the game. In-game, all the Xbox One and Xbox 360 controllers worked perfectly fine (the PS3 controller kept disconnecting from my PC due to the USB 3.0 port I used, so I didn't test using it in-game, however that is a hardware problem and not a game problem).

Derrald Dunkley 2020-10-22T20:05:02Z

I am having the same issue with my Xbox 360 controller. I am using an Ostent wireless receiver and it was disabled by Windows 10 2004 update. I was able to get the receiver recognized by Windows 10 by changing the hardware ID in the driver to 0291. Windows now recognizes the receiver and the Xbox 360 controller shows up in Control Panel. I am running MC Bedrock ver 1.16.4 and it is not recognizing the wireless controller. I am able to use it on Minecraft Java Edition via Steam. Hope this extra info helps in recreating the issue.

Jesse Kohn 2020-10-22T20:40:23Z

Xbox 360 controllers are pretty old at this point and may stop working at this point. I don't understand why you are still use 360 controllers when you can use Xbox One controllers.

Pierre Andrivon 2020-10-25T15:45:32Z

@Jesse Kohn

...because we get 360 controllers and do not plan to buy Xbox One ones... Xbox 360 controllers work with any other games (even 2020 released ones) and are not officially discontinued in Minecraft. Anyway, issue still present here. Only Minecraft impacted.

Pierre Andrivon 2020-12-17T07:47:29Z

The only way I got the problem fixed is by reinstalling the system... Now it is working.

Good luck,

GoldenHelmet 2020-12-21T02:48:35Z

@Pierre Andrivon: Do you mean that the issue you reported here is resolved by reinstalling the controller, or Minecraft, or your operating system?

Pierre Andrivon 2021-01-05T13:13:54Z

@GoldenHelmet I do mean the operating system (Windows 10). I already had tried reinstalling both the controller and Minecraft but it did not fix the issue.

GoldenHelmet 2021-01-07T22:37:32Z

@Pierre Andrivon: thanks for replying, and I'm glad to hear that reinstalling Windows resolved your issue. In most cases that would lead us to resolve a report like this as "Cannot Reproduce." However, since you've made clear that only Minecraft Bedrock Edition has had issues supporting the controller after Windows updates, I am going to leave this ticket open for Mojang to make a decision on.

For reference, the other tickets reporting similar problems were MCPE-17030, MCPE-31330, MCPE-31949, and MCPE-39572, and then MCPE-31743 on mouse-controller interference.

v-baslod 2021-05-20T09:10:13Z

Thank you for your report!

However, this issue has been temporarily closed as Awaiting Response.

Is this still an issue in the latest version? If yes, can you please add it to the affected versions (or mention it if you are not the reporter)?

This ticket will automatically reopen when you reply.

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

GoldenHelmet 2021-05-21T04:09:15Z

Resolving as "Cannot Reproduce".