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WEB-7473

Cannot submit comment on Feedback site on mobile

In Safari on iPhone the character counter on the feedback site does not work when writing a comment. As a result the "Submit" button stays deactivated, meaning you can't post comments.

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Seen in Safari on iPhone running iOS 15.8.3

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Comments 10

Also affects Safari on iPhone running iOS 18

Hi!

Does this issue occur on your phone data (not standard wifi network)? 
Can you also see if this issue also occur on different browser or on incognito mode?
Can you also record a video of this issue?

This ticket will automatically reopen when you reply.

  1. It occurs regardless I was on phone data (cellular network) or on Wi-Fi

  2. It can't be worked around via alternate browser (Chrome) and I can't also workaround it via incognito mode without switching away from iOS

  3. Video of me attempting to reproduce this issue is uploaded, it's "screen-recording-proof-iOS18.mov"

Also, switching to desktop mode on iOS / iPadOS does not workaround the issue either.

This problem also occurs on iOS 16.5

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If this can be reproduced, what browser, browser version, and OS can it be reproduced?

@cmiceli

I can reproduce the bug in Safari on iPhone running iOS 18.0.1

Safari is tied to iOS and is thus identified by the iOS version.

This is also an issue on Ecosia 11.1.1, a Chromium-based web browser for Android.

Kindle Fire Max tablet. Fire OS 8.3.3.1.

 

Seen a duplicate post claiming issues on Chrome, Firefox, Zen browser, & Samsung phones.

Its been some months since this was first reported. Is there any update on when this will be fixed for mobile, because it has been fixed on PC?

  • Reproduced in Safari on iOS 18.3.2

    • Safari is built into iOS and so follows the same version.

  • The issue persists regardless of using WiFi or cellular data.

  • The issue persists regardless of using private browsing mode or not.

I can no longer reproduce this. Writing a test comment on feedback submits it correctly

Nergalic

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