Error Code: UNKNOWN code: Deep Ocean. Something went wrong in the login process.

There was literally no other forum on the Internet that solved this. Just figured it out for me, it was because I uninstalled Window's Xbox apps. Try downloading the Xbox app with its dependencies (Game Bar, Console Companion, and Identity Provider)

I think it had to do with me transferring to a Microsoft account

Hoped that help

I finally fixed it with the help of MrThunderbird. It was the missing Xbox app and its dependencies all along. My problem has been solved.

I have a similar issue if I try to switch between account, my main already logged in account works perfectly fine - launches and plays with no issue. Though if I attempt to switch to my second account it throws this error. To note I'm on the Windows 7/8 version because of the account switching.

Hi, can you help me? I have the same problem so I install xbox app game bar, companion etc but still have the same error

I had the exact same problem, and it seems that installing Xbox game bar and Xbox app from microsoft store seemed to help, but didn't fix the problem.

But then, opening up the Xbox app, in the bottom, there is a yellow bar saying something similar to "This PC is missing required dependencies."

Click on it, and you should see something like this:

Click install on all of the things that need to be installed, and once they are done installing, it should work.

how do you check what are you missing? 

I found a fix that worked for me to get past the error.  I just uninstalled Minecraft from my PC then I downloaded a random modpack in curseforge and it auto-installed Minecraft with it and fixed itself.

edit: For me the minecraft.exe/launcher file is now located at C: > Users > "user" > curseforge > minecraft > Install 

edit: to clarify I did this because the fix including the XBOX app dependencies did not fix the error for me.

soo... where is the is the launcher for once i download a modpack?

Update: Nvm I followed your advice and it worked thanks. 

Hello, can confirm that downloading the Xbox App works.

Visit the following link to download it: https://www.xbox.com/en-US/apps/xbox-app-for-pc then launch Microsoft there.

I don't understand why Microsoft can't use a website to provide an installer like any other game and uses a half way functioning microsoft store to serve the Minecraft installer. 

This happened to me on an M1 MacBook Pro. Deleting the launcher files in the minecraft directory (the ones selected in the screenshot) fixed my issue.

My Win10 install is ages old, with much playing of new versions of things over the years – After several hours of trying everything listed, what finally worked for me was forcing the reinstall of xbox identity provider.

Assumption – the Xbox app is already installed, and when you start it, you can login to it.

1. Close the Xbox app

2. Open powershell as an administrator (search, "powershell", right click on windows powershell and choose run as administrator

3. run "Get-appxpackage Microsoft.XboxIdentityProvider | Remove-AppxPackage", without the quotes.

   1. This will remove xbox identify provider

4. Open Xbox app. At the bottom, it will complain about a missing dependency, 'xbox identity provider'. Allow it to install it. 

5. Login using the Xbox app

6. Launch the Minecraft Launcher

7. Hopefully Login

Good luck.

same problem cat resolve..

I'm getting this error with Java Minecraft on Linux, so the proposed solutions above won't work because unless I create a Lutris instance or a WINE bottle, and run the Windows version through these extra steps, I can't make use of these XBox add-ons. To make matters more complicated, I'm running Minecraft on two systems - both Linux, both fully updated, and it works fine on one using the native Linux launcher without all these extra XBox things, but not the other, and when I try to add the account from the failing one to the good one, it gives me the pre-migration Mojang username, and restricts me to the demo version.

• • Edit **

I'm able to add my Minecraft account to the computer that's getting this error, and it works just fine - I can play all available versions on my profile but when I switch back the one getting the error, I get the error again, and I'm limited to the demo. I remember now why I stopped using Microsoft stuff after they bought and ruined Hotmail.

• • Edit 2 **

I tested my wife's Java Edition, because she's on Windows 7 still, and hers works just fine. Likewise, I was able to add my account to her machine, and my account worked fine. Still no extra XBox apps required (they say they need minimum Windows 10 to run anyway). But again, when I tried to add our kid's account, I get the error, I'm limited to the demo version, and it's just the pre-migration account showing. So now I'm thinking there's something wrong on Microsoft's end and it's not a "user didn't install something" error because I've demonstrated now on three computers that these extra XBox apps aren't strictly needed for my OSes.

@mortalspirit 's method of installing the Xbox App seemed to work for me

For me it was enough to relog into my Microsoft account within the minecraft launcher.

I clicked on the second account entry of my "old" mojang account, then on login with microsoft account, then entered credentials.

Worked. (I have both entries microsoft account and mojang account even though it's the same license, I already my Microsoft and Mojang accounts)

The error code shouldn't appear though.

Maybe show a login page instead? (or try to regain the login from the xbox identity provider, I'm logged in after all when I enter the xbox  app)

Could someone tell us at least why we cannot log on? Please solve this problem quick.

For those who were still experiencing issues, can you try again on the latest version and see if the text where UNKNOWN was before is now a hex code, something like 0x00000000? If you see that code, provide it here for additional troubleshooting assistance.

In addition, another workaround is to remove the account you're signed into from the launcher (if it shows up) and just do a fresh sign-in for it, that can help as a workaround in some user cases. 

Im still getting the issue and I got the code.
0x80070057

I was receiving the error code 0x80040154: Deep Ocean and have it fixed by setting the services Xbox Live Auth Manager and Xbox Live Save Game to Automatic. Once I did it, I was able to login with my Microsoft account.

I also received an error code: 0x800706be

hopefully this gets fixed soon

If you are still running into this error on Win10/11 after trying the recommended steps (install Xbox Console Companion, https://aka.ms/xcc; open the Store (https://aka.ms/MSStoreHome), click "Library" & "Get Updates" & let all updates install; etc) - then please:

• Attach your log file to this ticket (%appdata%\.minecraft folder, launcher_log.txt)

• file support ticket at https://aka.ms/Minecraft-Support

In the meantime - please also ensure you have the following items installed:

• Xbox identity provider: https://aka.ms/XboxIdentityProvider

• Xbox live in game experience: https://aka.ms/XboxLiveInGame

• Gaming Services: https://aka.ms/GetGamingServices

hi, I have an error when trying to sign in to the Minecraft launcher the error code is 0x89245102. Please help!

Hi there!

Do you have Xbox app, Xbox companion app, Gamin services and Xbox identity provider as mentioned above?
Are you logged in with the same account in all of these, as well as in MS store?
Please also check dependencies section in Xbox apps 'settings' (If possible).

By the way, I have a different name for the error, but it is the same and I checked everything was installed. Nothing helps.

Please file a support ticket at https://aka.ms/Minecraft-Support

Include a note in subject about "Reporting from MCL-22080" - we need to discuss more to figure this out.

i have all of the apps but it still doesnt work

Please attach a launcher log file here if you have the xbox app + console companion app and are still running into this problem.

I still have this error

what log is needed?

Include the launcher_log.txt file from this location on your PC: %appdata%\.minecraft 

And also include this file in reporting to  https://aka.ms/Minecraft-Support

please fix this issue, it makes my head hurt

If you are running into this error, it could be for a few different reasons. As such, we need your log files if you want us to be able to make progress on this issue since we have as yet been unable to reproduce it internally.

Hence, I will say it again:

If you are still running into this error on Win10/11 after trying the recommended steps (install Xbox Console Companion, https://aka.ms/xcc; open the Store (https://aka.ms/MSStoreHome), click "Library" & "Get Updates" & let all updates install; ensure all Windows updates are installed) - then please:

• Attach your log file to this ticket (%appdata%\.minecraft folder, launcher_log.txt)

• file support ticket at https://aka.ms/Minecraft-Support

Until everyone/anyone still running into this problem does this, we will very likely not be able to make progress on this issue, I'm sorry to say.

my log

how me vote to new mob????

Hello @Donuts1000, I have sent my file in through the link provided as well as uploaded the file here. you may also want to know that I have been having issues with the XBox windows App, the Console Companion and the Windows Gaming Service app. The Console Companion will not log in giving the error code 0x406, which has not shown a solution. the Xbox app takes a very long time to load in and when it does will show that the minecraft launcher is installed but will not let me log into the app itself. It will launch the Minecraft launcher app though but I still have this error if I launch from the app, store or from program files. I have already done a fresh install of Windows as I was having issues with some other native windows apps earlier but it has not done anything to help this problem but has solved the other windows apps issues so I believe the problem is isolated to the minecraft launcher, Xbox app, Console Companion or Windows Gaming Service app as I believe they use eachother to authenticate logins in some way. 

I wish I could be more help but I don't know coding, the deepest I go is visual languages like Grasshopper for Rhino. Let me know if there is anything I can provide to help you out. I just want to build stuff with my friends. 

Zorak - what specific error message are you seeing? Would you paste into a comment the error message & all its contents?

Donuts1000 - Here is the full message which pops up

Error Code: 0x80070057 code: Deep Ocean. Something went wrong in the login process. For more information, go HERE or contact Customer Support directly.

Zorak: 0x80070057 means your windows update is in a problematic state.

I recommend doing a google search; you'll need to update windows to fix this; for instance:

Windows 10 update error (0x80070057) - Microsoft Community

This error code now includes the specific "0x000—" type code. Users need to search for that via google to find their problem; 99% of the time it is a windows-level problem, NOT a Launcher-level problem. 

Thanks NayTech! You fixed my issue 

(link to comment https://bugs.mojang.com/browse/MCL-22080?focusedId=1191574&page=com.atlassian.jira.plugin.system.issuetabpanels%3Acomment-tabpanel#comment-1191574 )