Cornelius
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Reported
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This sounds similar to the issue we're experiencing, Im not sure if its exactly the same or somehow related. I thought we had our issue resolved but it returned so the workaround I described is temporarily.
see MCPE-26902
Hi Guys, The issue returned with the same symptoms! Is anyone at Mojang/Microsoft looking at this?
The workaround this time (I did not remove my sons profile) what I did:
Turn off the xbox by pressing the power button on the xbox for 10 seconds.
Pull out the power cable from the Xbox
Wait 1 minute, then plug the power cable back into the xbox and turn on the xbox
Logged into my sons profile and it was working again (not sure for how long, i post an update on how frequently this happens)
Note: On my profile this problem does not happen at all (my profile is the one with the Xbox Gold subscription), and issue does not happen at all on the old Minecraft Xbox One edition
Mojang / Microsoft - please look into this, the issue are happening for many users, just check the tickets on this system and google it and you will see
Update: This issue is not resolved, The issue returned with the same symptoms! Is anyone at Mojang/Microsoft looking at this?
This time I did not remove my sons profile, what I did:
Turn off the xbox by pressing the power button on the xbox for 10 seconds.
Pull out the power cable from the Xbox
Wait 1 minute, then plug the power cable back into the xbox and turn on the xbox
Logged into my sons profile and it was working again (not sure for how long, i post an update on how frequently this happens)
Note: On my profile this problem does not happen at all (my profile is the one with the Xbox Gold subscription), and issue does not happen at all on the old Minecraft Xbox One edition
Update: This issue is not resolved, The issue returned with the same symptoms! Is anyone at Mojang/Microsoft looking at this?
This time I did not remove my sons profile, what I did:
Turn off the xbox by pressing the power button on the xbox for 10 seconds.
Pull out the power cable from the Xbox
Wait 1 minute, then plug the power cable back into the xbox and turn on the xbox
Logged into my sons profile and it was working again (not sure for how long, i post an update on how frequently this happens)
Note: On my profile this problem does not happen at all (my profile is the one with the Xbox Gold subscription), and issue does not happen at all on the old Minecraft Xbox One edition
Update: This issue is not resolved, The issue returned with the same symptoms! Is anyone at Mojang/Microsoft looking at this?
This time I did not remove my sons profile, what I did:
Turn off the xbox by pressing the power button on the xbox for 10 seconds.
Pull out the power cable from the Xbox
Wait 1 minute, then plug the power cable back into the xbox and turn on the xbox
Logged into my sons profile and it was working again (not sure for how long, i post an update on how frequently this happens)
Note: On my profile this problem does not happen at all (my profile is the one with the Xbox Gold subscription), and issue does not happen at all on the old Minecraft Xbox One edition
Update: This issue is not resolved, The issue returned with the same symptoms! Is anyone at Mojang/Microsoft looking at this?
This time I did not remove my sons profile, what I did:
Turn off the xbox by pressing the power button on the xbox for 10 seconds.
Pull out the power cable from the Xbox
Wait 1 minute, then plug the power cable back into the xbox and turn on the xbox
Logged into my sons profile and it was working again (not sure for how long, i post an update on how frequently this happens)
Note: On my profile this problem does not happen at all (my profile is the one with the Xbox Gold subscription), and issue does not happen at all on the old Minecraft Xbox One edition
Update: The issue returned with the same symptoms!
This time I did not remove my sons profile, what I did:
Turn off the xbox by pressing the power button on the xbox for 10 seconds.
Pull out the power cable from the Xbox
Wait 1 minute, then plug the power cable back into the xbox and turn on the xbox
Logged into my sons profile and it was working agian
This issue is not resolved, I will post an update on how frequently this happens.
BTW On my profile it doesn't happen at all (and my profile is the one with the Xbox Gold subscription), and issue does not happen at allon the old Minecraft Xbox One edition
Thanks Charles, I'll keep an eye on ours and post back if the issue crops up again
I was also hesitation initially as all my son's other games worked fine with online multilayer etc (basically the other games he plays access my gold membership with no issues) and it was down to only minecraft not working. It seems like the game has its own config in regards to gold membership /access and that this somehow got a setting or something wrong in it - and when you clear a profile and download it again that it correctly configures it.
I'm not sure if it will solve the issue for you (but my guess it's worth a try as it only takes a couple of minute's to try it out) if you do decide try it out, don't try to take a shortcut (aka not turning the xbox off and taking the power out for a minute) as I did the exact steps and it worked for me.
Good luck and post if it or something else works, it could help someone else
Hi all,
I'm not sure if this would work for you, I contacted Xbox support and they guided/troubleshooted this and got the issue resolved in our case. It seems there was some issue in my sons profile on the xbox that did not pick up on the Gold membership, and by removing his profile and adding it back on to the Xbox One S seems to link it properly and resolved the issue for us, the steps we followed were:
We removed my sons profile completely from the xbox (this is the affected profile, we left my profile on the xbox - which is the one with the xbox gold membership)
Then we turned the Xbox off by pressing the power button on the Xbox for 10 seconds
Removed the power cable from the Xbox for 1 minute
Turned the Xbox back on again
Added my sons profile back onto the Xbox
Started Minecraft, and hey Presto" online multiplayer works, the disconnected message is gone, he can invite his friends and Realms are now available
The Xbox support guy (Ryan) recons it is something to do with my sons profile not picking up/linking properly with the main member/profile's gold subscription, and removing the profile as per the steps above and then adding it establishes the connection to the main member's gold membership.
This resolved the problems for us and it all now works.
Note: I was initially hesitant to remove my sons profile completely from the Xbox, and the Xbox support said that his saved games/worlds/etc are saved in the "cloud" and will be there when you add the profile back to the Xbox - my fears were false and his saved games/worlds were there to download again in Minecraft and also the same for his other games.
Hi Brett,
We got our issue resolved yesterday with the help of Xbox support (chat), I'm not sure if this would work for you, but its worth a try:
We removed my sons profile completely from the xbox (this is the affected profile, we left my profile on the xbox - which is the one with the xbox gold membership)
Then we turned the Xbox off by pressing the power button on the Xbox for 10 seconds
Removed the power cable from the Xbox for 1 minute
Turned the Xbox back on again
Added my sons profile back onto the Xbox
Started Minecraft, and hey Presto" online multiplayer works, the disconnected message is gone, he can invite his friends and Realms are now available
The Xbox support guy (Ryan) recons it is something to do with my sons profile not picking up/linking properly with the main member/profile's gold subscription, and removing the profile as per the steps above and then adding it establishes the connection to the main member's gold membership.
This resolved the problems for us and it all now works.
Note: I was initially hesitant to remove my sons profile completely from the Xbox, and the Xbox support said that his saved games/worlds/etc are saved in the "cloud" and will be there when you add the profile back to the Xbox - my fears were false and his saved games/worlds were there to download again in Minecraft and also the same for his other games.
I chatted with Xbox support and troubleshooted this issue, we did the following to resolve this on my Xbox One S:
We removed my sons profile completely from the xbox (this is the affected profile, we left my profile on the xbox - which is the one with the xbox gold membership)
Then we turned the Xbox off by pressing the power button on the Xbox for 10 seconds
Removed the power cable from the Xbox for 1 minute
Turned the Xbox back on again
Added my sons profile back onto the Xbox
Started Minecraft, and hey Presto" online multiplayer works, the disconnected message is gone, he can invite his friends and Realms are now available
The Xbox support guy (Ryan) recons it is something to do with my sons profile not picking up/linking properly with the main member/profile's gold subscription, and removing the profile as per the steps above and then adding it establishes the connection to the main member's gold membership.
This resolved the problems for us and it all now works.
Note: I was initially hesitant to remove my sons profile completely from the Xbox, and the Xbox support said that his saved games/worlds/etc are saved in the "cloud" and will be there when you add the profile back to the Xbox - my fears were false and his saved games/worlds were there to download again in Minecraft and also the same for his other games.
I chatted with Xbox support and troubleshooted this issue, we did the following to resolve this on my Xbox One S:
We removed my sons profile completely from the xbox (this is the affected profile, we left my profile on the xbox - which is the one with the xbox gold membership)
Then we turned the Xbox off by pressing the power button on the Xbox for 10 seconds
Removed the power cable from the Xbox for 1 minute
Turned the Xbox back on again
Added my sons profile back onto the Xbox
Started Minecraft, and hey Presto" online multiplayer works, the disconnected message is gone, he can invite his friends and Realms are now available
The Xbox support guy (Ryan) recons it is something to do with my sons profile not picking up/linking properly with the main member/profile's gold subscription, and removing the profile as per the steps above and then adding it establishes the connection to the main member's gold membership.
This resolved the problems for us and it all now works.
Note: I was initially hesitant to remove my sons profile completely from the Xbox, and the Xbox support said that his saved games/worlds/etc are saved in the "cloud" and will be there when you add the profile back to the Xbox - my fears were false and his saved games/worlds were there to download again in Minecraft and also the same for his other games.
I chatted with Xbox support and troubleshooted this issue, we did the following to resolve this on my Xbox One S:
We removed my sons profile completely from the xbox (this is the affected profile, we left my profile on the xbox - which is the one with the xbox gold membership)
Then we turned the Xbox off by pressing the power button on the Xbox for 10 seconds
Removed the power cable from the Xbox for 1 minute
Turned the Xbox back on again
Added my sons profile back onto the Xbox
Started Minecraft, and hey Presto" online multiplayer works, the disconnected message is gone, he can invite his friends and Realms are now available
The Xbox support guy (Ryan) recons it is something to do with my sons profile not picking up/linking properly with the main member/profile's gold subscription, and removing the profile as per the steps above and then adding it establishes the connection to the main member's gold membership.
This resolved the problems for us and it all now works.
Note: I was initially hesitant to remove my sons profile completely from the Xbox, and the Xbox support said that his saved games/worlds/etc are saved in the "cloud" and will be there when you add the profile back to the Xbox - my fears were false and his saved games/worlds were there to download again in Minecraft and also the same for his other games.
I have a similar issue, with V 1.2.1. Installed this version only yesterday.
+The problem for us are: +
1) This is on Xbox One S
2) In our case this problem is happening on my sons profile:
My profile has a Xbox gold subscription ( and I dont have this problem/issue on my profile)
The Xbox is set as the Home Xbox,
On my sons profile on the same xbox, then this problem occurs, its as if it its not seeing the home xbox gold subscription of the main profile/home xbox
3) My sons profile has no restrictions for online play, "Minecraft Xbox One Edition" online play works fine on my sons profile , he can play online, invite friends, play multiplayer games, etc all works in Minecraft Xbox One Edition
4) Other games online play works without issue on my sons profile.
More detail about the issue/error:
The msg is visible when you are in a local World
When you press the "start" button on the xbox one s controller, you get the "Resume Game, Settings, Achievements, How to Play, Save & Quit" menu, and on the right hand side of the screen it says "Current World", and a message below it : "Oops! You were disconnected from Xbox Live To invite more players, reopen your world."
In addition to this is that on the first screen (Worlds/Friends/Servers):
On the Worlds tab it says "We could not connect to Realms right now. We will try again soon",
On the Servers Tab I can see 3 Servers, and when I try to connect to the first 2 servers (InPvP or Mineplex) the following message appears "Xbox Live Profile Required", then it disconnects and is back at the same screen where you select a server (or use the LB/RB to choose Worlds/Friends). If you try again to connect to the same server you get a different msg: "Disconnected from Server", and if you try again you get this message:"You Must be logged into XBL!"
If I choose the 3rd server "Lifeboat Network", then it connects and we play against other players online in this world!!!!
-Yet then when I then go to one of my own worlds (yes its set as multiplayer game), and you press the "start" button on the Xbox one s controller, on the right hand side of the screen it says "Current World", and a message below it : "Oops! You were disconnected from Xbox Live To invite more players, reopen your world." (When i'm not disconnected from Xbox live)
I have a same/similar issue, with V 1.2.1. Installed this version only yesterday.
More detail about the issue/error:
The msg is visible when you are in a local World
When you press the "start" button on the xbox one s controller, you get the "Resume Game, Settings, Achievements, How to Play, Save & Quit" menu, and on the right hand side of the screen it says "Current World", and a message below it : "Oops! You were disconnected from Xbox Live To invite more players, reopen your world."
In addition to this is that on the first screen (Worlds/Friends/Servers):
On the Worlds tab it says "We could not connect to Realms right now. We will try again soon",
On the Servers Tab I can see 3 Servers, and when I try to connect to the first 2 servers (InPvP or Mineplex) the following message appears "Xbox Live Profile Required", then it disconnects and is back at the same screen where you select a server (or use the LB/RB to choose Worlds/Friends). If you try again to connect to the same server you get a different msg: "Disconnected from Server", and if you try again you get this message:"You Must be logged into XBL!"
If I choose the 3rd server "Lifeboat Network", then it connects and we play against other players online in this world!!!!
-Yet then when I then go to one of my own worlds (yes its set as multiplayer game), and you press the "start" button on the Xbox one s controller, on the right hand side of the screen it says "Current World", and a message below it : "Oops! You were disconnected from Xbox Live To invite more players, reopen your world." (When i'm not disconnected from Xbox live)
+ I've also got to mention : +
1) This is on Xbox One S
2) In our case this problem is happening on my sons profile:
My profile has a Xbox gold subscription ( and I dont have this problem/issue on my profile)
The Xbox is set as the Home Xbox,
On my sons profile on the same xbox, then this problem occurs, its as if it its not seeing the home xbox gold subscription of the main profile/home xbox
3) My sons profile has no restrictions for online play, "Minecraft Xbox One Edition" online play works fine on my sons profile , he can play online, invite friends, play multiplayer games, etc all works in Minecraft Xbox One Edition
4) Other games online play works without issue on my sons profile, and he can access all my games and gold membership benefits.
I'm not sure if its the same for you, but I have a similar issue, with V 1.2.1. Installed this version only yesterday.
+The problem for us are: +
1) This is on Xbox One S
2) In our case this problem is happening on my sons profile:
My profile has a Xbox gold subscription ( and I dont have this problem/issue on my profile)
The Xbox is set as the Home Xbox,
On my sons profile on the same xbox, then this problem occurs, its as if it its not seeing the home xbox gold subscription of the main profile/home xbox
3) My sons profile has no restrictions for online play, "Minecraft Xbox One Edition" online play works fine on my sons profile , he can play online, invite friends, play multiplayer games, etc all works in Minecraft Xbox One Edition
4) Other games online play works without issue on my sons profile.
More detail about the issue/error:
The msg is visible when you are in a local World
When you press the "start" button on the xbox one s controller, you get the "Resume Game, Settings, Achievements, How to Play, Save & Quit" menu, and on the right hand side of the screen it says "Current World", and a message below it : "Oops! You were disconnected from Xbox Live To invite more players, reopen your world."
In addition to this is that on the first screen (Worlds/Friends/Servers):
On the Worlds tab it says "We could not connect to Realms right now. We will try again soon",
On the Servers Tab I can see 3 Servers, and when I try to connect to the first 2 servers (InPvP or Mineplex) the following message appears "Xbox Live Profile Required", then it disconnects and is back at the same screen where you select a server (or use the LB/RB to choose Worlds/Friends). If you try again to connect to the same server you get a different msg: "Disconnected from Server", and if you try again you get this message:"You Must be logged into XBL!"
If I choose the 3rd server "Lifeboat Network", then it connects and we play against other players online in this world!!!!
-Yet then when I then go to one of my own worlds (yes its set as multiplayer game), and you press the "start" button on the Xbox one s controller, on the right hand side of the screen it says "Current World", and a message below it : "Oops! You were disconnected from Xbox Live To invite more players, reopen your world." (When i'm not disconnected from Xbox live)
I have the same issue, with V 1.2.1. Installed this version only yesterday.
+To add more detail on our side: +
1) This is on Xbox One S
2) In our case this problem is happening on my sons profile:
My profile has a Xbox gold subscription ( and I dont have this problem/issue on my profile)
The Xbox is set as the Home Xbox,
On my sons profile on the same xbox, then this problem occurs, its as if it its not seeing the home xbox gold subscription of the main profile/home xbox
3) My sons profile has no restrictions for online play, "Minecraft Xbox One Edition" online play works fine on my sons profile , he can play online, invite friends, play multiplayer games, etc all works in Minecraft Xbox One Edition
4) Other games online play works without issue on my sons profile.
More detail about the issue:
The msg is visible when you are in a local World
When you press the "start" button on the xbox one s controller, you get the "Resume Game, Settings, Achievements, How to Play, Save & Quit" menu, and on the right hand side of the screen it says "Current World", and a message below it : "Oops! You were disconnected from Xbox Live To invite more players, reopen your world."
In addition to this is that on the first screen (Worlds/Friends/Servers):
On the Worlds tab it says "We could not connect to Realms right now. We will try again soon",
On the Servers Tab I can see 3 Servers, and when I try to connect to the first 2 servers (InPvP or Mineplex) the following message appears "Xbox Live Profile Required", then it disconnects and is back at the same screen where you select a server (or use the LB/RB to choose Worlds/Friends). If you try again to connect to the same server you get a different msg: "Disconnected from Server", and if you try again you get this message:"You Must be logged into XBL!"
If I choose the 3rd server "Lifeboat Network", then it connects and we play against other players online in this world!!!!
-Yet then when I then go to one of my own worlds (yes its set as multiplayer game), and you press the "start" button on the Xbox one s controller, on the right hand side of the screen it says "Current World", and a message below it : "Oops! You were disconnected from Xbox Live To invite more players, reopen your world." (When i'm not disconnected from Xbox live)
Not resolved: Updates installed, Issues came back after about 30 minutes.
Also the work around still is the same (i.e. pulling the power out for 10 seconds, and power back on, then it works again for a little while)
Any idea on how long before this will get fixed?
My son mentioned today he doesn't like the new Minecraft so much anymore as we have to turn the Xbox on and off each time he wants to play online with his friends.