Apple TV version, corrupted world save.

Still persists in v 1.02 All saves will corrupt sooner or later.

Power abruptly went off on my Apple TV 4. Upon reload my profile was changed back to Steve and my game was corrupted.

Power abruptly went off on my Apple TV 4. Upon reload my profile was changed back to Steve and my game was corrupted.

v1.04 Issue Still persists, honestly renders game unplayable, as it is not worth the time investment to create a world that will eventually corrupt.

v1.04 Issue Still persists, honestly renders game unplayable, as it is not worth the time investment to create a world that will eventually corrupt.

Issue still persists today with the update allowing logging into Xbox Live. Just had a huge world go corrupt. Since this is for my daughter I think you need to realize that kids get VERY upset when you destroy something they've been working on for a long time.

Issue still persists today with the update allowing logging into Xbox Live. Just had a huge world go corrupt. Since this is for my daughter I think you need to realize that kids get VERY upset when you destroy something they've been working on for a long time.

Hey all, we are sorry we have not managed to fix this issue yet. We have no consistent way to reproduce the issue in our office, so there has been some attempted fixes. And iCloud implementation is very large, and makes the Apple TV save code quite different from all our other platforms, so there are lots of places this bug can be hiding.

Eric, trust me, I understand the frustration - many of us have kids, and know exactly what you are talking about. When we investigate bugs, world corruption bugs are by default considered the most severe.

I'm going to ask a large number of questions, in order to see if we find a pattern - It would help if you answer all of them, with numbers

1. Are you, or have you ever been out of icloud space when playing? Or really close to out of space? We have heard of an issue if iCloud is completely full, but I don't think that's what most people would hit here.
2. Any errors messages show up on the TV at all?
3. How many saves do you have on the Apple TV in total when you see this - just a single save, or lots?
4. Does the game ever shut down in some unexpected way while playing a level? (pulling the power cable counts as unexpected shutdown, but manually switching to another app is not "unexpected"
5. What kind of internet connection do you have? Are you always-on, or do you sign in/out regularly?
6. do you sign in to multiple icloud accounts on your apple TV? If so, do you do this while you run the game
7. Do you quit out of the level before switching apps (We believe we properly support app switching, but maybe there is a pattern)
8. Do you turn off your apple TV while it's in-game?
9. Is your internet connection generally stable or do you sometimes have connection issues? How do they get resolved?
10. Is it when using the mash-up worlds (Festive?) or on worlds built from scratch
11. do you play with any texture packs enabled?
12. do your settings file ever get corrupted/removed, or is it only the levels?
13. do you play on Realms? If so, any problems there?
14. Tom mentioned that all saves corrupt sooner or later - does it happen on all saves simultaneously, then? or is it one-by-one?
15. Any other tips you can come up with for consistently reproducing the issue? We may be staring ourselves blind at the problem, and may be overlooking something completely obvious.

Hey all, we are sorry we have not managed to fix this issue yet. We have no consistent way to reproduce the issue in our office, so there has been some attempted fixes. And iCloud implementation is very large, and makes the Apple TV save code quite different from all our other platforms, so there are lots of places this bug can be hiding.

Eric, trust me, I understand the frustration - many of us have kids, and know exactly what you are talking about. When we investigate bugs, world corruption bugs are by default considered the most severe.

I'm going to ask a large number of questions, in order to see if we find a pattern - It would help if you answer all of them, with numbers

1. Are you, or have you ever been out of icloud space when playing? Or really close to out of space? We have heard of an issue if iCloud is completely full, but I don't think that's what most people would hit here.
2. Any errors messages show up on the TV at all?
3. How many saves do you have on the Apple TV in total when you see this - just a single save, or lots?
4. Does the game ever shut down in some unexpected way while playing a level? (pulling the power cable counts as unexpected shutdown, but manually switching to another app is not "unexpected"
5. What kind of internet connection do you have? Are you always-on, or do you sign in/out regularly?
6. do you sign in to multiple icloud accounts on your apple TV? If so, do you do this while you run the game
7. Do you quit out of the level before switching apps (We believe we properly support app switching, but maybe there is a pattern)
8. Do you turn off your apple TV while it's in-game?
9. Is your internet connection generally stable or do you sometimes have connection issues? How do they get resolved?
10. Is it when using the mash-up worlds (Festive?) or on worlds built from scratch
11. do you play with any texture packs enabled?
12. do your settings file ever get corrupted/removed, or is it only the levels?
13. do you play on Realms? If so, any problems there?
14. Tom mentioned that all saves corrupt sooner or later - does it happen on all saves simultaneously, then? or is it one-by-one?
15. Any other tips you can come up with for consistently reproducing the issue? We may be staring ourselves blind at the problem, and may be overlooking something completely obvious.

I am also very disappointed with this bug...and a few others I have found. Really needs to be fixed ASAP as this game is pointless and unplayable in its current form...and if you did understand how kids would react to losing their entire world (apple TV = unretrievable) then you also disappoint me as a game company to have a broken release out on the market knowing this for 5 months.

1. NO
2. NO
3. 4 saved games, but only games > 200mb have become corrupted
4. YES, but out of the four corrupted games only 2 of them followed this pattern (other 2 did not and were closed correctly)
5. Always on
6. NO
7. NO...this functions correctly
8. Happened a few times, but only got corrupted once from this. (other game game just quit and then was corrupted)
9. Interent is around 60 mbps consistently
10. NO, all games are without mods or mash-up
11. NO
12. Yes, it has happen to me that settings get corrupted, but game corruption can also happen in isolation from settings
13. NO
14. NO, one at a time. If you play any world long enough you will probably see it become corrupted. I see a pattern in the size of the world that gets corrupted as they usually are large files, but then again these worlds are also played more...so just by the probability maybe these worlds just has a greater chance at being corrupted?
15. Honestly out of the four worlds that have went corrupt there are no similarities except length of play and size of saved file. However, I know other systems go corrupt (minecraft PE versions on IPAD had corrupt worlds and windows had a corrupt world..) Never complained because its a easy fix if you have access to the saved file...Apple TV has a issue since file directories can't be reached. This glitch affects most of your platforms, but especially apple TV...never played console so IDK.

*I do notice a big difference that may be related. When I play over network most of my kids always respawn back in their bed with there stuff..almost always. Apple TV not so much half of the time it respawns you at the global respawn with nothing....also really annoying.

I am also very disappointed with this bug...and a few others I have found. Really needs to be fixed ASAP as this game is pointless and unplayable in its current form...and if you did understand how kids would react to losing their entire world (apple TV = unretrievable) then you also disappoint me as a game company to have a broken release out on the market knowing this for 5 months.

1. NO
2. NO
3. 4 saved games, but only games > 200mb have become corrupted
4. YES, but out of the four corrupted games only 2 of them followed this pattern (other 2 did not and were closed correctly)
5. Always on
6. NO
7. NO...this functions correctly
8. Happened a few times, but only got corrupted once from this. (other game game just quit and then was corrupted)
9. Interent is around 60 mbps consistently
10. NO, all games are without mods or mash-up
11. NO
12. Yes, it has happen to me that settings get corrupted, but game corruption can also happen in isolation from settings
13. NO
14. NO, one at a time. If you play any world long enough you will probably see it become corrupted. I see a pattern in the size of the world that gets corrupted as they usually are large files, but then again these worlds are also played more...so just by the probability maybe these worlds just has a greater chance at being corrupted?
15. Honestly out of the four worlds that have went corrupt there are no similarities except length of play and size of saved file. However, I know other systems go corrupt (minecraft PE versions on IPAD had corrupt worlds and windows had a corrupt world..) Never complained because its a easy fix if you have access to the saved file...Apple TV has a issue since file directories can't be reached. This glitch affects most of your platforms, but especially apple TV...never played console so IDK.

*I do notice a big difference that may be related. When I play over network most of my kids always respawn back in their bed with there stuff..almost always. Apple TV not so much half of the time it respawns you at the global respawn with nothing....also really annoying.

Thank you for answering all the questions. We’ve been discussing this bug intensely here and have found two holes in our process that we need to fix thanks to your feedback.
1. When we released the game, we had only one known save bug (found by our testers) which was when iCloud was extremely close to full (but not completely full). Other than that we didn’t have any unresolved save game bugs. Because iCloud warns users repeatedly on iOS when it gets close to full, we didn’t expect anybody would hit this case. In hindsight, we should have investigated this bug further at the time but we ended up deferring it as we were waiting on an API to detect free space left.
The issue you all list here seem to be triggered under different conditions, but it is possible that the root cause is the same.

2. For some reason this Jira bug report fell through the cracks and we’re trying to figure out why that happened and how to avoid it in the future. Having the game corrupt worlds is obviously a high priority and one we want to get fixed ASAP.

We also discovered that the festive mashup world doesn't save properly on Apple TV, and we have a fix for this ready in 1.0.6, but that is a separate problem. The "kids respawn with nothing" issue is also strange, and sounds unrelated, but I'll make sure we file this.

As for fixing this one: We don't know the root cause yet, but our Apple TV lead has a plan to trap this. The fact that 2 of the corruptions are when the game shut down indicates that some cloud updates may possibly put it in a bad state, but it is then possibly restored to a good state in the next cloud update. Since quitting out of a level flushes all changes, it probably puts it in a good state there. That's at least the theory we are going to chase after.

We'll also see if we can find a good way to extract levels from iCloud, and if so, if anyone would be willing to upload the corrupted level to us - we may be able to discover something by looking at the files.

Thank you for answering all the questions. We’ve been discussing this bug intensely here and have found two holes in our process that we need to fix thanks to your feedback.
1. When we released the game, we had only one known save bug (found by our testers) which was when iCloud was extremely close to full (but not completely full). Other than that we didn’t have any unresolved save game bugs. Because iCloud warns users repeatedly on iOS when it gets close to full, we didn’t expect anybody would hit this case. In hindsight, we should have investigated this bug further at the time but we ended up deferring it as we were waiting on an API to detect free space left.
The issue you all list here seem to be triggered under different conditions, but it is possible that the root cause is the same.

2. For some reason this Jira bug report fell through the cracks and we’re trying to figure out why that happened and how to avoid it in the future. Having the game corrupt worlds is obviously a high priority and one we want to get fixed ASAP.

We also discovered that the festive mashup world doesn't save properly on Apple TV, and we have a fix for this ready in 1.0.6, but that is a separate problem. The "kids respawn with nothing" issue is also strange, and sounds unrelated, but I'll make sure we file this.

As for fixing this one: We don't know the root cause yet, but our Apple TV lead has a plan to trap this. The fact that 2 of the corruptions are when the game shut down indicates that some cloud updates may possibly put it in a bad state, but it is then possibly restored to a good state in the next cloud update. Since quitting out of a level flushes all changes, it probably puts it in a good state there. That's at least the theory we are going to chase after.

We'll also see if we can find a good way to extract levels from iCloud, and if so, if anyone would be willing to upload the corrupted level to us - we may be able to discover something by looking at the files.

Thank you for the response. It makes a lot of difference understanding how you're trying to solve this. I'll attempt to answer your questions as best I can below based on what we've seen in our case:

1. No.
2. No, not until next trying to load the world and getting the corrupted world message.
3. Have seen it with single save, or two or three saves.
4. Never. The game (other than the world corruption) has been very stable and bug-free.
5. Wi-fi, always one, speed as measured on the Apple TV using SpeedTest is 220Mbps.
6. No, one iCloud account only.
7. Yes.
8. No.
9. It's stable. We watch a lot of streaming video on the Apple TV and have zero dropouts or buffering situations.
10. Appears to be both.
11. We have used it with both Festive texture pack and no texture packs and had world corruption with both.
12. Not sure what this means, but it only affects specific saved worlds and not the entire game, if that's what you mean.
13. Yes, but we're generally afraid to log onto our Realm with the Apple TV (fearing corruption) so we haven't tried it more than once.
14. One-by-one as far as I can tell.
15. I wish I had some commonality but so far I haven't seen any.

Thank you for working on the issue and thanks for putting up with cranky customers like myself. I tend to vent a little too often, so I apologize. Thanks guys.

Thank you for the response. It makes a lot of difference understanding how you're trying to solve this. I'll attempt to answer your questions as best I can below based on what we've seen in our case:

1. No.
2. No, not until next trying to load the world and getting the corrupted world message.
3. Have seen it with single save, or two or three saves.
4. Never. The game (other than the world corruption) has been very stable and bug-free.
5. Wi-fi, always one, speed as measured on the Apple TV using SpeedTest is 220Mbps.
6. No, one iCloud account only.
7. Yes.
8. No.
9. It's stable. We watch a lot of streaming video on the Apple TV and have zero dropouts or buffering situations.
10. Appears to be both.
11. We have used it with both Festive texture pack and no texture packs and had world corruption with both.
12. Not sure what this means, but it only affects specific saved worlds and not the entire game, if that's what you mean.
13. Yes, but we're generally afraid to log onto our Realm with the Apple TV (fearing corruption) so we haven't tried it more than once.
14. One-by-one as far as I can tell.
15. I wish I had some commonality but so far I haven't seen any.

Thank you for working on the issue and thanks for putting up with cranky customers like myself. I tend to vent a little too often, so I apologize. Thanks guys.

Soren,

I've never done any development using iCloud saves and iCloud drive files, but what if you used iCloud Drive to save the levels in? Is that possible from Apple TV? The reason I ask is that iCloud Drive files are easily accessible to anyone on Mac or iOS devices (and maybe PCs for all I know) and we could easily get a corrupted file to you that way.

Thanks again.

Soren,

I've never done any development using iCloud saves and iCloud drive files, but what if you used iCloud Drive to save the levels in? Is that possible from Apple TV? The reason I ask is that iCloud Drive files are easily accessible to anyone on Mac or iOS devices (and maybe PCs for all I know) and we could easily get a corrupted file to you that way.

Thanks again.

We have reproduced one problem, which we think is causing this. It's not an easy thing to fix, but we are working on it. I will post an update when I think we have a fix ready to go out

We have reproduced one problem, which we think is causing this. It's not an easy thing to fix, but we are working on it. I will post an update when I think we have a fix ready to go out

MINECRAFT ON APPLE TV IS EFFECTIVELY AS USABLE AS A DEMO VERSION MIGHT HAVE BEEN.
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Same problems here,as detailed above. The game of Minecraft on Apple TV, although playable, is in effect aimless. As soon as you build a world that you are happy with, you are 100% guaranteed to lose it. On survival mode, which really is the primary (non cheat) mode, the only way to obtain the materials necessary to reach a certain level of comfort/security is to have a world big enough in megabytes to be corrupted.

The descriptions of my fellow sufferers are identical to what I would have provided.

In addition, if it helps locate the problem/solution better:

My personal circumstances:
Apple TV 64GB, dozens of GB's free, Minecraft Version 1.0.8. Worlds stored locally on my Apple TV. I am not using realms, subscription services, multiplayer gaming, etc. Just the basic setup, as configured straight after the original purchase of Minecraft. Apple TV is accessing my home network and the internet via WiFi.

• Although there are (rare) game crashes while playing, on return to the game, I may lose just a little bit of my progress, which is not a big problem. These may be related to WiFi interference, or issues that I cannot identify, but this is not my main issue here. I just note it because I noticed your comments accompanying the latest release and I suspect that you may have been looking in the wrong direction...

• MY WORLDS NEVER GET CORRUPTED AND RENDERED UNUSABLE DURING PLAY, OR IF I "QUIT AND SAVE" AND IMMEDIATELY RESTART PLAY.

• MY WORLDS HAVE IN ALL INSTANCES BECOME CORRUPTED AFTER CONFIRMED SAVES AND EXITS FROM MINECRAFT, BUT ON CONDITION THAT
  (A) I RETURNED TO PLAY THE GAME HOURS LATER, USUALLY OVERNIGHT AND
  (B) THESE WORLDS WERE "BIG/COMPLEX ENOUGH"
  UNDER THESE CIRCUMSTANCES MINECRAFT IMMEDIATELY REPORTS THE CORRUPTION UPON LOADING, BEFORE YOU EVER GET THE CHANCE TO USE THE WORLD THAT YOU HAVE PAINSTAKINGLY PREPARED.

i do not know how complex this bug is to track down. Your investigation is already months old apparently. In the meantime however, it is important to realize that Apple TV, as a product, offers no file management or global backup method, or any way of taking a backup copy of the Minecraft datafile that relates to a particular world. I have just confirmed this with Apple.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------SURELY MOJANG CAN AT THE VERY LEAST OFFER IN THE NEXT VERSION FOR APPLE TV THE ABILITY TO BACKUP A WORLD LOCALLY OR EXPORT A FILE SOMEWHERE !!!
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Many thanks

MINECRAFT ON APPLE TV IS EFFECTIVELY AS USABLE AS A DEMO VERSION MIGHT HAVE BEEN.
--------------------------------------------------------------------------------------------------------------------------------------

Same problems here,as detailed above. The game of Minecraft on Apple TV, although playable, is in effect aimless. As soon as you build a world that you are happy with, you are 100% guaranteed to lose it. On survival mode, which really is the primary (non cheat) mode, the only way to obtain the materials necessary to reach a certain level of comfort/security is to have a world big enough in megabytes to be corrupted.

The descriptions of my fellow sufferers are identical to what I would have provided.

In addition, if it helps locate the problem/solution better:

My personal circumstances:
Apple TV 64GB, dozens of GB's free, Minecraft Version 1.0.8. Worlds stored locally on my Apple TV. I am not using realms, subscription services, multiplayer gaming, etc. Just the basic setup, as configured straight after the original purchase of Minecraft. Apple TV is accessing my home network and the internet via WiFi.

• Although there are (rare) game crashes while playing, on return to the game, I may lose just a little bit of my progress, which is not a big problem. These may be related to WiFi interference, or issues that I cannot identify, but this is not my main issue here. I just note it because I noticed your comments accompanying the latest release and I suspect that you may have been looking in the wrong direction...

• MY WORLDS NEVER GET CORRUPTED AND RENDERED UNUSABLE DURING PLAY, OR IF I "QUIT AND SAVE" AND IMMEDIATELY RESTART PLAY.

• MY WORLDS HAVE IN ALL INSTANCES BECOME CORRUPTED AFTER CONFIRMED SAVES AND EXITS FROM MINECRAFT, BUT ON CONDITION THAT
  (A) I RETURNED TO PLAY THE GAME HOURS LATER, USUALLY OVERNIGHT AND
  (B) THESE WORLDS WERE "BIG/COMPLEX ENOUGH"
  UNDER THESE CIRCUMSTANCES MINECRAFT IMMEDIATELY REPORTS THE CORRUPTION UPON LOADING, BEFORE YOU EVER GET THE CHANCE TO USE THE WORLD THAT YOU HAVE PAINSTAKINGLY PREPARED.

i do not know how complex this bug is to track down. Your investigation is already months old apparently. In the meantime however, it is important to realize that Apple TV, as a product, offers no file management or global backup method, or any way of taking a backup copy of the Minecraft datafile that relates to a particular world. I have just confirmed this with Apple.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------SURELY MOJANG CAN AT THE VERY LEAST OFFER IN THE NEXT VERSION FOR APPLE TV THE ABILITY TO BACKUP A WORLD LOCALLY OR EXPORT A FILE SOMEWHERE !!!
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Many thanks

We know how frustrating it is to lose your creations. The bug was complex to solve, but we have a fix ready in 1.1 that we think fixes all corruption issues.

We know how frustrating it is to lose your creations. The bug was complex to solve, but we have a fix ready in 1.1 that we think fixes all corruption issues.

Thanks! When is v1.1 due for release?

Thanks! When is v1.1 due for release?

That's good to hear. Thank you.

That's good to hear. Thank you.

I had multiple games which this bug was not effecting until 1.1 was released. Now I lost all of them. 7-10 in one shot. This sucks... +1 for AppleTV version being nothing more than a demo.

I had multiple games which this bug was not effecting until 1.1 was released. Now I lost all of them. 7-10 in one shot. This sucks... +1 for AppleTV version being nothing more than a demo.

Version 1.1.1 was crashing all the time but did not actually lose a world. It was just losing a hours of progress.
Versions 1.1.2 and 1.1.3 are losing ALL worlds that anyone has cared to work with for a few hours. It just does not report that the worlds lost have been corrupted. The behaviour is νος as follows:
(1) Minecraft crashes consistently at the same point of loading a lost world without actually reporting it as lost, OR
(2) The world actually opens with huge holes in it 16x16 blocks wide, all the way down and through the bedrock. Whoever falls in, mob or player, dies. OR
(3) The world opens with perhaps a few eggs left, from your chicken farm, your horse (complete with name tag), but none of your houses or other installations, or maybe one quarter of a home.
This stuff happens particularly just before or after the issue of a new update, that usually comes celebrating the fix of more types of crashes. We really have these updates frequently these days. Can you let us opt out? Thanks, but no thanks. You could also provide advance warning, so that we hold off playing when your systems are under pressure. This would be preferable to losing everything.
As it is, my family has by now lost all the meaningful worlds that we had. My daughter is crying, Apple is telling us to talk to the "developer", and desperate dad is left wondering why he bothers filing unanswered messages to a company that has a wonderful product that got us all hooked, but cannot be bothered to provide a trivial local word backup feature to save us all this aggravation!

Version 1.1.1 was crashing all the time but did not actually lose a world. It was just losing a hours of progress.
Versions 1.1.2 and 1.1.3 are losing ALL worlds that anyone has cared to work with for a few hours. It just does not report that the worlds lost have been corrupted. The behaviour is νος as follows:
(1) Minecraft crashes consistently at the same point of loading a lost world without actually reporting it as lost, OR
(2) The world actually opens with huge holes in it 16x16 blocks wide, all the way down and through the bedrock. Whoever falls in, mob or player, dies. OR
(3) The world opens with perhaps a few eggs left, from your chicken farm, your horse (complete with name tag), but none of your houses or other installations, or maybe one quarter of a home.
This stuff happens particularly just before or after the issue of a new update, that usually comes celebrating the fix of more types of crashes. We really have these updates frequently these days. Can you let us opt out? Thanks, but no thanks. You could also provide advance warning, so that we hold off playing when your systems are under pressure. This would be preferable to losing everything.
As it is, my family has by now lost all the meaningful worlds that we had. My daughter is crying, Apple is telling us to talk to the "developer", and desperate dad is left wondering why he bothers filing unanswered messages to a company that has a wonderful product that got us all hooked, but cannot be bothered to provide a trivial local word backup feature to save us all this aggravation!

Dateline 2017-07-16: Just lost two more worlds. Have lost 7 total since mid-June. Issue is still present. Minecraft on Apple TV is not a good investment at the moment.

Dateline 2017-07-16: Just lost two more worlds. Have lost 7 total since mid-June. Issue is still present. Minecraft on Apple TV is not a good investment at the moment.

Hi! If anyone could help us get more information about this bug, specifically getting their worlds to us, that would be wonderful. You would need to have access to a Mac of some sort (in addition to the Apple TV) and installing a 3rd party file browser on the Mac to access the world file. Then just link us to where you've uploaded it (OneDrive, iCloud, Dropbox, etc.) so we can take a look. Thanks so much for any help you can provide!

Thank you.

Saddly I do not have a Mac(only an iphone if it can be used for this purpose). This is precisely the problem you see. If we had this access, we could copy/backup our worlds regularly and recall an earlier stage of our progress, without losing everything. I keep posting the suggestion of making such backups available from within the Apple TV version of Minecraft, to all Minecraft forums available to me, including this one, but no-one is listening (see MCPE-23253). This should keep us happy while the problem is sorted. Apple TV is unique in that it does not provide access to its file system either through its operating system or through ATV apps and you need to take this into account in the Minecraft version for ATV.

My kids have almost given up by now. However, we did notice recently during one of our infrequent Minecraft sessions on this device, that a message flashed on our Minecraft screen, reporting that a crash related "LOG FILE HAS BEEN SENT TO APPLE"

Please do indicate if I can get access to the file system of Apple TV using my iphone, my PC, and/or any app (short of jailbreaking it, which is hard to do on the latest OS anyway)

I am no stranger to technology (I have programmed during my PhD days and beyond, but not in Java, etc). I would venture to disclose my suspicion that the problem could be linked to a time-out at X-box live, or some other server, coupled with the quality of internet access at the customer/client location.

Thank you.

Saddly I do not have a Mac(only an iphone if it can be used for this purpose). This is precisely the problem you see. If we had this access, we could copy/backup our worlds regularly and recall an earlier stage of our progress, without losing everything. I keep posting the suggestion of making such backups available from within the Apple TV version of Minecraft, to all Minecraft forums available to me, including this one, but no-one is listening (see MCPE-23253). This should keep us happy while the problem is sorted. Apple TV is unique in that it does not provide access to its file system either through its operating system or through ATV apps and you need to take this into account in the Minecraft version for ATV.

My kids have almost given up by now. However, we did notice recently during one of our infrequent Minecraft sessions on this device, that a message flashed on our Minecraft screen, reporting that a crash related "LOG FILE HAS BEEN SENT TO APPLE"

Please do indicate if I can get access to the file system of Apple TV using my iphone, my PC, and/or any app (short of jailbreaking it, which is hard to do on the latest OS anyway)

I am no stranger to technology (I have programmed during my PhD days and beyond, but not in Java, etc). I would venture to disclose my suspicion that the problem could be linked to a time-out at X-box live, or some other server, coupled with the quality of internet access at the customer/client location.

I am having problems with my local AppleTV saved worlds (they load, but we seem to be losing some of our progress). I would like to help. How can I get you a copy of my world from the AppleTV? I have a Mac.

I am having problems with my local AppleTV saved worlds (they load, but we seem to be losing some of our progress). I would like to help. How can I get you a copy of my world from the AppleTV? I have a Mac.

Same issue.

Same issue.

ADD TO THE MENU SCREEN OF "MINECRAFT APPLE TV" A WAY TO EXPORT WORLDS TO A BACKUP DEVICE OR SAVE DUPLICATES ON THE APPLE TV BOX ITSELF.

ADD TO THE MENU SCREEN OF "MINECRAFT APPLE TV" A WAY TO EXPORT WORLDS TO A BACKUP DEVICE OR SAVE DUPLICATES ON THE APPLE TV BOX ITSELF.

I am having same issue we has started 7 new worlds. And eventually each one crashes. Please fix!!!! I echo person about give us ability to save that way we can load invade world crashes. It is extremely frustrating .

I am having same issue we has started 7 new worlds. And eventually each one crashes. Please fix!!!! I echo person about give us ability to save that way we can load invade world crashes. It is extremely frustrating .

Helen, I have access to a Mac and could help. Just let me know how.

Helen, I have access to a Mac and could help. Just let me know how.

I now have access to an ipad. Can I have your instructions as to how to do this file transfer from Apple TV to the ipad? Which 3rd party software, which access codes to Apple TV (if any), should I set up some kind of file sharing options, etc. Please respond so that followers of MCPE-19383 can see your instructions, or to my personal e-mail [email protected]

I now have access to an ipad. Can I have your instructions as to how to do this file transfer from Apple TV to the ipad? Which 3rd party software, which access codes to Apple TV (if any), should I set up some kind of file sharing options, etc. Please respond so that followers of MCPE-19383 can see your instructions, or to my personal e-mail [email protected]

I was fine until 1.1.5 version...and now the worlds we created our corrupt and now my son's characters are dying in 'creative' mode!

I've done reinstalls etc – but it's not working...it's not going to be a lot of fun to explain to my 5 year old that it just won't work..

Help??

Tom Durkin

I was fine until 1.1.5 version...and now the worlds we created our corrupt and now my son's characters are dying in 'creative' mode!

I've done reinstalls etc – but it's not working...it's not going to be a lot of fun to explain to my 5 year old that it just won't work..

Help??

Tom Durkin

Just lost another world. Is it possible to get a refund on the purchase price of this game? It has been nearly a year since I first started reporting this issue.

Just lost another world. Is it possible to get a refund on the purchase price of this game? It has been nearly a year since I first started reporting this issue.

I have never been this upset with a game before. I’m shaking my head in disbelief that this has gone on for a year. I mean, spending $50 for the game and controller to find that part of the package is completely unusable really feels like there is some dishonestly here. You guys know there is a problem still with the current version and yet it is still for sale? This game should be off the market until it’s fixed.

I have never been this upset with a game before. I’m shaking my head in disbelief that this has gone on for a year. I mean, spending $50 for the game and controller to find that part of the package is completely unusable really feels like there is some dishonestly here. You guys know there is a problem still with the current version and yet it is still for sale? This game should be off the market until it’s fixed.

Same issue here. Not being able to save reliably makes this game unusable. I would just take a refund at this point, but not sure how to go about that due to appletv's game purchase T&Cs. Save functionality should be the most critical feature, easily developed, and very easy to test and reproduce. How is it that a company of this size can't get that straight? This game is for creating. Its impossible to create because eventually all progress is lost. Fix this!!!

Same issue here. Not being able to save reliably makes this game unusable. I would just take a refund at this point, but not sure how to go about that due to appletv's game purchase T&Cs. Save functionality should be the most critical feature, easily developed, and very easy to test and reproduce. How is it that a company of this size can't get that straight? This game is for creating. Its impossible to create because eventually all progress is lost. Fix this!!!

Having this issue in 1.1.5. Saved world no longer loads. Game crashes at “Generating World Building Terrain”

Hours upon hours of making stuff with my son is now lost? Is there a way to get the data? Can’t believe o paid this much for a broken app. Xbox Live sign-in is also broken.

Having this issue in 1.1.5. Saved world no longer loads. Game crashes at “Generating World Building Terrain”

Hours upon hours of making stuff with my son is now lost? Is there a way to get the data? Can’t believe o paid this much for a broken app. Xbox Live sign-in is also broken.

I've posted my thoughts about the Apple TV version at the end of this blog post:

https://www.squareblockworld.com/mineplex/

It's a little ridiculous that Mojang can't repro this bug considering it happens repeatedly without fail to all of us. I know you guys have Macs and I know you have Apple TVs or the Apple TV version of this game wouldn't exist. Just get 5 people to play it for a week, and you'll find the bug repeatedly. It's impossible not to.

Personally, I'm filing a complaint with Apple to get my money back. We can't use the app and Mojang don't appear to be able to fix it.

I've posted my thoughts about the Apple TV version at the end of this blog post:

https://www.squareblockworld.com/mineplex/

It's a little ridiculous that Mojang can't repro this bug considering it happens repeatedly without fail to all of us. I know you guys have Macs and I know you have Apple TVs or the Apple TV version of this game wouldn't exist. Just get 5 people to play it for a week, and you'll find the bug repeatedly. It's impossible not to.

Personally, I'm filing a complaint with Apple to get my money back. We can't use the app and Mojang don't appear to be able to fix it.

This is TERRIBLE!!!!!!

This has been an issue for nearly a year and it is still not fixed. I hope there is a way to get my money back, but the amount of time I've thrown away because of this bug is ridiculous.

Mojang, get an Apple TV and play, it will happen to you.

This game isn't even worth playing with a bug like this, everything you work to collect and build is USELESS.

This app should be pulled from the App Store, it is irresponsible to keep selling the app with this bug to unsuspecting people.

To answer your questions posted earlier on...
1. No
2. No
3. 1
4. Yes, in addition to this bug of my world getting corrupted and no longer loading, the app crashes regularly at seemingly random times. Otherwise, no.
5. Cable, 50/5mb down/up, solid, no problems. In addition to this bug, Minecraft regularly says that I need an Internet connection which means that it's dropping my connection regularly.
6. No
7. Yes
8. No
9. Stable
10. Random world, from scratch, absolutely vanilla.
11. No
12. Only world save.
13. No
14. One world save; it's corrupted.
15. Running the latest version from the App store with only one world save and no customizations of settings or add-ons etc. Only signed in with one iCloud account with plenty of storage, always "save and quit" before finished playing. Noticed that the world size randomly shows sizes from 0MB to ~1.5GB after "save and close" and going back to play, and randomly growing and shrinking over the course of building the world.

This is TERRIBLE!!!!!!

This has been an issue for nearly a year and it is still not fixed. I hope there is a way to get my money back, but the amount of time I've thrown away because of this bug is ridiculous.

Mojang, get an Apple TV and play, it will happen to you.

This game isn't even worth playing with a bug like this, everything you work to collect and build is USELESS.

This app should be pulled from the App Store, it is irresponsible to keep selling the app with this bug to unsuspecting people.

To answer your questions posted earlier on...
1. No
2. No
3. 1
4. Yes, in addition to this bug of my world getting corrupted and no longer loading, the app crashes regularly at seemingly random times. Otherwise, no.
5. Cable, 50/5mb down/up, solid, no problems. In addition to this bug, Minecraft regularly says that I need an Internet connection which means that it's dropping my connection regularly.
6. No
7. Yes
8. No
9. Stable
10. Random world, from scratch, absolutely vanilla.
11. No
12. Only world save.
13. No
14. One world save; it's corrupted.
15. Running the latest version from the App store with only one world save and no customizations of settings or add-ons etc. Only signed in with one iCloud account with plenty of storage, always "save and quit" before finished playing. Noticed that the world size randomly shows sizes from 0MB to ~1.5GB after "save and close" and going back to play, and randomly growing and shrinking over the course of building the world.

This issues is not resolved, despite many similar issues claiming to have resolved the corrupted world data issue, #21878 #28787 and #21870 to name a few. Like other posters, i am not trying anything fancy here. No customizations or add-ons of any kind. Straight up "out of the box" config.

At first the game just exits randomly without warning. You loose some inventory and get thrown back to a prior save point. Then various 'pets' start randomly disappearing (de-spawning), like trained horses, lamas, wolves and cats, not to mention entire fenced in regions of pigs, chickens and cows; all gone. Finally you start reverting back to prior auto-save points over and over. Until eventually the world just simply will not launch at all. It gets all the to the "generating..." and then the app just exits back to the main app launch window to the Apple TV (displaying all of the apps). The world that was previously accessible is no longer accessible and cannot be generated. There is also no way to access saved worlds in order to try and recover the corrupted data.

If you ask me, it is all in the sync to cloud kit. The sync is not working properly and the data is getting corrupted. It renders the game basically useless I would agree. No reason to spend time building up a world just to loose it. This is the ONLY platform that I have ever encountered such issues with. I have Minecraft on a Mac/PC, iPhone, iPad and Xbox. Only the version on the Apple TV is this bad. And as far as I can tell, it has its own unique manner in where and how ti salves and syncs user data. And that techniques just is not working. Not at all. Not even a little bit.

This issues is not resolved, despite many similar issues claiming to have resolved the corrupted world data issue, #21878 #28787 and #21870 to name a few. Like other posters, i am not trying anything fancy here. No customizations or add-ons of any kind. Straight up "out of the box" config.

At first the game just exits randomly without warning. You loose some inventory and get thrown back to a prior save point. Then various 'pets' start randomly disappearing (de-spawning), like trained horses, lamas, wolves and cats, not to mention entire fenced in regions of pigs, chickens and cows; all gone. Finally you start reverting back to prior auto-save points over and over. Until eventually the world just simply will not launch at all. It gets all the to the "generating..." and then the app just exits back to the main app launch window to the Apple TV (displaying all of the apps). The world that was previously accessible is no longer accessible and cannot be generated. There is also no way to access saved worlds in order to try and recover the corrupted data.

If you ask me, it is all in the sync to cloud kit. The sync is not working properly and the data is getting corrupted. It renders the game basically useless I would agree. No reason to spend time building up a world just to loose it. This is the ONLY platform that I have ever encountered such issues with. I have Minecraft on a Mac/PC, iPhone, iPad and Xbox. Only the version on the Apple TV is this bad. And as far as I can tell, it has its own unique manner in where and how ti salves and syncs user data. And that techniques just is not working. Not at all. Not even a little bit.

This issue appears to have gone on for more than a year. This is still not resolved. I just lost a World I’ve worked on for moths. I get kicked out when syncing. I have deleted and reinstalled the app, I have changed hdmi cables to no avail. Is this going to happen with every world I create? Then what’s the point of offering or spending good money on the app? This app should be pulled until the bug is actually resolved. Very very disappointing you continue to sell a product you KNOW is going to crash and corrupt players games rendering the app unusable. Please fix ASAP!

This issue appears to have gone on for more than a year. This is still not resolved. I just lost a World I’ve worked on for moths. I get kicked out when syncing. I have deleted and reinstalled the app, I have changed hdmi cables to no avail. Is this going to happen with every world I create? Then what’s the point of offering or spending good money on the app? This app should be pulled until the bug is actually resolved. Very very disappointing you continue to sell a product you KNOW is going to crash and corrupt players games rendering the app unusable. Please fix ASAP!

2018-01-01: Lost two more worlds. Lost one three weeks ago. Lost another one last night. World will not load when generating terrain. Program kicks out to the Apple menu. The last two worlds were lost after doing extensive exploring with a 4X map. Perhaps the issue is size management? This is one data point. There may be other factors. The one three weeks ago was lost during the day. The one yesterday was last at night. I know you guys are trying hard. Keep after it. The AppleTV platform is a popular one.

2018-01-01: Lost two more worlds. Lost one three weeks ago. Lost another one last night. World will not load when generating terrain. Program kicks out to the Apple menu. The last two worlds were lost after doing extensive exploring with a 4X map. Perhaps the issue is size management? This is one data point. There may be other factors. The one three weeks ago was lost during the day. The one yesterday was last at night. I know you guys are trying hard. Keep after it. The AppleTV platform is a popular one.

Scott, I admire your optimism, but statements like "I know you guys are trying hard" and "keep after it" just don't seem borne out by any evidence whatsoever. Mojang has done NOTHING to fix this issue.

A long time ago they wanted people with Macs to connect to their Apple TVs and capture logs for them. All they have to do is force any of their developers with Macs to play the Apple TV version at home every night until they see this bug. It literally cannot be avoided. If you play the Apple TV version of this game, you're going to discover the bug. But somehow they need help from outside to troubleshoot the issue. Mind-boggling.

I honestly think they don't care. They make their money on Minecraft Java edition, Minecraft on Windows 10, and Minecraft PE on everything besides the Apple TV. I doubt the Apple TV makes a one hundredth of one percent of their entire revenue, and that's being generous. Part of the situation with gaming on the Apple TV is Apple's fault, and part of it is that developers just don't seem to take it seriously.

Scott, I admire your optimism, but statements like "I know you guys are trying hard" and "keep after it" just don't seem borne out by any evidence whatsoever. Mojang has done NOTHING to fix this issue.

A long time ago they wanted people with Macs to connect to their Apple TVs and capture logs for them. All they have to do is force any of their developers with Macs to play the Apple TV version at home every night until they see this bug. It literally cannot be avoided. If you play the Apple TV version of this game, you're going to discover the bug. But somehow they need help from outside to troubleshoot the issue. Mind-boggling.

I honestly think they don't care. They make their money on Minecraft Java edition, Minecraft on Windows 10, and Minecraft PE on everything besides the Apple TV. I doubt the Apple TV makes a one hundredth of one percent of their entire revenue, and that's being generous. Part of the situation with gaming on the Apple TV is Apple's fault, and part of it is that developers just don't seem to take it seriously.

Can you please change this it has been annoying me i can't go on server or realm i did xbox.com and all that still it say i have to do xbox.com. please change it. so everybody can go in without doing the setting. maybe. also please comment back

Can you please change this it has been annoying me i can't go on server or realm i did xbox.com and all that still it say i have to do xbox.com. please change it. so everybody can go in without doing the setting. maybe. also please comment back

Sorry for not updating this ticket more, we've reached out here and there about what's going on with this issue but forgot this place.

Unfortunately the fix that was implemented for 1.1 didn't fix the issue, and the fix that got added in 1.2 made it even worse (which is why 1.2 was never released for Apple TV). There is no date on when there is a fix coming, but we have people working on rewriting the entire iCloud implementation to get it right.

We did screw up and we're really sorry for the inconvenience this has caused you. I will be watching this ticket and keep it updated with our progress and answering any questions you have.

Sorry for not updating this ticket more, we've reached out here and there about what's going on with this issue but forgot this place.

Unfortunately the fix that was implemented for 1.1 didn't fix the issue, and the fix that got added in 1.2 made it even worse (which is why 1.2 was never released for Apple TV). There is no date on when there is a fix coming, but we have people working on rewriting the entire iCloud implementation to get it right.

We did screw up and we're really sorry for the inconvenience this has caused you. I will be watching this ticket and keep it updated with our progress and answering any questions you have.

Thank you. I had given up. We were not even receiving feedback.

My kids have not played Minecraft/AppleTV for months and are using alternatives as the game on Apple TV is
(a) demo-like in its single player version and
(b) incompatible with other people's (bedrock) versions, so they can not play with each other or their friends.

I am sure that we will come straight back when you resolve the issue, but it is over a year now.

Thank you. I had given up. We were not even receiving feedback.

My kids have not played Minecraft/AppleTV for months and are using alternatives as the game on Apple TV is
(a) demo-like in its single player version and
(b) incompatible with other people's (bedrock) versions, so they can not play with each other or their friends.

I am sure that we will come straight back when you resolve the issue, but it is over a year now.

Mojang....I lost another map that I have been working on since January. I just keep beating my head against a wall. Scott W. above is correct. There is no use playing this game on the Apple TV. I have become disappointed. What is even more disappointing is the Apple does not want to help. Apple should be concerned. Minecraft is the 2nd most popular game of "ALL TIME" behind Tetris. If Mojang is going to use a remote server (aka the cloud) to store game data, Apple should help make sure that the data is saving properly. There is memory in the Apple TV. Just disappointing.

Mojang....I lost another map that I have been working on since January. I just keep beating my head against a wall. Scott W. above is correct. There is no use playing this game on the Apple TV. I have become disappointed. What is even more disappointing is the Apple does not want to help. Apple should be concerned. Minecraft is the 2nd most popular game of "ALL TIME" behind Tetris. If Mojang is going to use a remote server (aka the cloud) to store game data, Apple should help make sure that the data is saving properly. There is memory in the Apple TV. Just disappointing.

AppleTV Version from Apps Store. My Son has created and saved a complex world. Every time he attempts to sync with server it crashes. I think we waisted $19 is there any light in site to make this game stable. Or recover the saved work? Looks like from what I am reding above its a lost hope to recover his last two month work.

AppleTV Version from Apps Store. My Son has created and saved a complex world. Every time he attempts to sync with server it crashes. I think we waisted $19 is there any light in site to make this game stable. Or recover the saved work? Looks like from what I am reding above its a lost hope to recover his last two month work.

Still an ongoing issues. Any updates? Waiting this long on a fix is ridiculous to say the least.

Still an ongoing issues. Any updates? Waiting this long on a fix is ridiculous to say the least.

Another month has gone by with the same issue. Can we get updated information this issue from Mojang? We’re almost 2 years in with this product essentially being broken. Maybe if you share the TVOS project with the public, some developers can come in and fix it.