mojira.dev
REALMS-5600

Failed to connect to the server

I cannot join the Realm suddenly. It was working fine 6 hours ago.

[media]

Linked issues

MC-200722 Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host MC-200724 Realm is not working MC-200737 Realms down again MC-200740 Ayuda! MC-200745 Cant connect to my realm MC-200749 Realms have been down for almost five days. MC-200750 Cant get in to realm MC-200754 Realm Not Working MC-200756 Realms Joining issue MC-200760 Connection error on Minecraft realms MC-200762 My realms wont work i have done everything nothing will make me join nor can my friends MC-200771 realm timed out MC-200775 Error trying to connect to Realms MC-200777 Realm Connection Timeout MC-200778 Error in my realm MC-200783 fix realms please MC-200788 Java Realms MC-200805 Realms won't me and my friends join MC-200806 Latest Update Broke Access to Realms - Returns Error MC-200808 there are errors in the minecraft realms where it does not allow to start MC-200809 Realms Connectivity Issue MC-200810 the game will not let me join MY realm. MC-200814 i cant log into my minecraft realm MC-200851 Realms Connection Issue That Mojang is Ignoring MC-200852 i was on my friends realm and we played yesterday but now its not working again MC-200853 i was on my friends realm and we played yesterday but now its not working again MC-200862 cant get on my relm MC-200875 My Realm is not working. MC-200881 Cannot login. MC-200912 Ayuda! 2 vez MC-200974 Are you kidding me? MC-201060 I tried to open the realms with the subscription just done and said: "An error occurred, please try again later. then I tried again and he told me the same thing MCL-15248 Connecting to my realm REALMS-4008 I can't access Realm REALMS-4171 Connection timeout REALMS-4186 My minecraft realms got problem REALMS-4196 i can't connect realms REALMS-4204 io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information: REALMS-4206 I can't login to realm server REALMS-4207 I try and my friends to join the realm and it says failed to connect, io.netty.channel.abstractChannel and other stuff wont let us join for last 2 days REALMS-4211 Failed to connect the minecraft realms(connect no further imformation) REALMS-4213 Realms is not connecting! REALMS-4220 Connection Timeout of Realm REALMS-4297 Unable to connect to Realms REALMS-4309 Minecraft realms connectivity/server downage REALMS-4310 I can't connect to Minecraft Realms... REALMS-4316 Realm Java Edition not starting REALMS-4318 error REALMS-4331 can't join my realms world REALMS-4352 I still cannot connect to Realms in Java 1.16.1, please help... REALMS-4787 Unable to join Java Realm REALMS-4914 io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information REALMS-4977 Minecraft Connection Time out REALMS-5012 Cannot connect to my realm on java REALMS-5036 It's been more than a month now, and I still cannot connect to Realms. I don't know what to do... REALMS-5145 the realm closes when certain players join REALMS-5199 Minecraft Realms Java Edition - Minigame Connecting Issue REALMS-5214 "An error occurred, please try again" Minecraft Realm REALMS-5292 Can't Log onto Realm (Java Edition) REALMS-5342 Mini games on realms not connecting REALMS-5449 Connection Refused attempting to connect to my Java realm REALMS-5494 Some of the realm mini games won't load. REALMS-5599 Unable to connect to realm. From different devices at different locations says unable to connect to world REALMS-5605 Realm Connection Timeout REALMS-5606 Unable to connect to Realms (connection timeout) REALMS-5607 Cannot Connect to Realm REALMS-5608 cant log into our realms server any more PLEASE HElP!! been like this for past 2 days. REALMS-5609 Java - io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information REALMS-5611 Cannot Connect to Realms REALMS-5612 Internal Exception java.io.ioexception: an existing connection was forcibly closed by the remote host REALMS-5613 REALMS NOT WORKING REALMS-5614 Connection error when logging into realms REALMS-5615 Server Connection Refused Error REALMS-5616 Realms Connection Exception REALMS-5617 my Minecraft realm won't work REALMS-5618 My realm is failing on connection REALMS-5619 io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information: REALMS-5621 Not able to connect to my Realm; io.netty Connection errors REALMS-5622 No access to my realms REALMS-5623 Can't connect to single realm REALMS-5624 I cannot log in to my Realm REALMS-5626 Same others no one can log into my realm REALMS-5627 I cant connect or switch worlds or restore or take a backup of my Realm REALMS-5629 Unusual connection errors over the last few days/Unable to edit Realm REALMS-5630 Cannot connect to Realm REALMS-5632 cant get on realms REALMS-5633 io.netty.abstractchannel$annotatedconnectexeption: Connection timed out: no further info. REALMS-5634 Realm not connecting REALMS-5635 When I try to log in to the realm I recieve this message"io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" Can't access at all REALMS-5636 io bug REALMS-5640 Cannot connect to Realms REALMS-5641 Realms are down REALMS-5642 Realms are not working REALMS-5643 Realms - Unable to Connect REALMS-5644 1.16.3 cant connect to my own realm REALMS-5645 "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" pops up whenever I open my realm. REALMS-5647 Realm Connection Error after renewal REALMS-5649 Realms connection issue over multiple days REALMS-5650 Cannot connect to my own realm REALMS-5655 can't get on realms REALMS-5656 Unable to connect to realms REALMS-5657 Failed to connect REALMS-5661 Cannot join REALMS-5663 I can`t enter in my realm REALMS-5665 io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" on Java Realms REALMS-5667 Connection Timed out: No further Information REALMS-5669 io.netty.channel.abstractchannel$annotatedconnectexception REALMS-5671 Cannot connect to realm. REALMS-5672 Can not connect REALMS-5673 Realms connection error REALMS-5674 Unable to load in to realms (An error occurred, please try again later) REALMS-5676 Unable to connect to server REALMS-5677 Connection Failed message and can't get into realm REALMS-5678 Cannot connect to Minecraft Realm REALMS-5679 Errors I've never had before REALMS-5680 Can't connect to java realm REALMS-5686 Cant play on my realm REALMS-5690 io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out -- on java realm REALMS-5698 Can't Connect to realm again

Attachments

Comments

migrated

Been having the same problem since yesterday. 

migrated

Couldn't connect to world
io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information: 52.226.92.180/52.226.92.180:32206

migrated

I'm seeing the same error messages as the ones shown in the screenshots above, on MacOS 10.15.6, since September 19. Can't switch worlds (I get the 500 error "read timed out" shown in Tom Gaffney's comment above), have also tried all suggestions on the official Realms Java Edition connection issues helpdoc. I was actually able to log back in yesterday and thought it was fixed (as Michael Matthews noted above) but the errors are recurring today. So the connection issue appears to be happening inconsistently.

galaxy_2alex

Hey everyone, please note that Mojang Studios is aware of the issue and investigating the cause. Please continue to be patient, and keep an eye on this report for updates.

However, please do not comment on this report with things like "Same Problem here" or "I'm also having issues" - if you do experience the same error, please instead just upvote this report by clicking "Vote for this issue" at the top. To keep this report clean I will remove all comments that do not follow the rules. Thank you everyone for your help!

migrated

To Add on this:

I cannot speak for everyone else but in my case, in addition to not being able to access Realms...

1- Cannot Close the Realm down either

2- Cannot Switch Worlds

2a- This also means cannot access any of the "minigames"

3- Cannot download a backup to use on singleplayer

migrated

We have several people investigating this cause - stay tuned! Sorry for the inconvenience.

galaxy_2alex

Certain users are not starting to see their Realms become available again, showing clearly that they are making progress in fixing the issue for everyone.

Please do not comment "But I still have the issue" - this report is still open, and like I said, they are continuing to work hard on fixing the issue as soon as possible. This is just an update for you, thank you for your continued patience.

migrated

Thanks for the update! I know the Mojang team is working very hard trying to resolve this issue. Your comment stating that there is progress being made and some users re-gaining access to Realms is great news! Although there is not much detail given, I feel that comments like these give relief to the community instead of the BOT messages.

Thank you for your hard work and I look forward to seeing my Realm very soon!

migrated

My realm is working now. Thank you!

migrated

I see some Realms are back up, Could we get a RCA please?

 

migrated

I am online as well. Thank you so much Mojang for your hard work! It would be nice to get an RCA but I am just glad it is back up. 

If anything is needed from me please feel free to reach out, and again we appreciate the support!

migrated

Is there a location of servers that are down (for example NA-east or detroit servers) or is it random whose realm is up or down?

migrated

I saw this issue showed resolved but it hasn't been resolved for me.

In fact, I haven't been able to log on at all in the past three days and my kids and friends are ALL getting this same error. No one has played on my realm for three days, no one can get on.

galaxy_2alex

@Rob: No, this issue is not Resolved - as you can clearly see, it is still open. While for a lot of people, it has now been resolved, some are still experiencing issues unfortunately.

migrated

I know that this will probably be deleted, but mine started working again and then stopped.

migrated

my subscription is set to renew in 7 days. I wish to cancel since this is day 4 that I still cannot access the realm but I cannot even download the backup and do not want to lose it. Is there any other way to download the backup of my realm so I can quit trying every hour or so?

galaxy_2alex

Rob: You can download a backup of the Realm even after the subscription has expired, though I do not expect this to last that long.

migrated

Well, I tried again and still cannot log on or download latest backup. I really want to know if there is any other way to download the latest backup of the world, like an FTP site or something? My play time with my kids is very limited and I have lost a lot already. 

galaxy_2alex

Thank you for everyone's comments, however, as I stated above please do not comment if the only thing you are going to say is "Me too, when will this be fixed?".

Unfortunately, apart from the comment from Ined here as well as a single Mojang Status tweet on Monday, we have not received any other update on this issue, (see below) though the slowdown in reports in the last 12 hours show that the issue may be resolved - but I will keep an eye on incoming technical support channels and of course new reports.

But please don't think that Mojang is not working on this - I am certain it is a very high priority for them to solve this as soon as possible. Thank you for your patience.

migrated

The Realms team rolled out a couple of hotfixes yesterday which should have addressed the main issue. We will keep monitoring our realms and this bug for any additional lingering issues

migrated

Tough bug. I can connect now. It did fail to connect once and the message was different in that is was RED

A lot of us are wondering what the root cause was. Was it a configuration of source under your control - is it something that won't happen again?

 

I'll ask again (since my comment was deleted). In the future can you adopt a policy of 1st insuring the error message displayed to the user indicates if it is a server side issue? Almost all of the users 1st wasted time verifying their installation and firewall settings.

migrated

Are we going to get our realms subscription extended? I wasn't able to connect for several days because of this bug.

migrated

I am wondering this like the comment above @CQ and many others that this was inconvenient towards. My realms just expired today and was not able to get on during the issue. Either a refund or realms extension would be great and appreciated. 

migrated

In response to the sentence "I will keep an eye on incoming technical support channels and of course new reports."

I'm still having issues. My original post is one of the ones linked a duplicate and I added the photo from my issue titled: "wow.png"

I've tried multiple ways of fixing it myself and its no good. I also noticed while reading through this issue that the error messages here are different from mine. However my issues were also linked to this one which has made me stop attempting to fix it myself and I now join everyone else in waiting.

 

(My original post is MC-200722)

migrated

@unknown & @unknown please contact customer support. I can't speak of extended subscriptions, we only deal with the actual bugs.

migrated

Yesterday was able to connect with no issues.  Today I can connect but will have occasional issues when resetting the world using a world template (error:  "Realms (500) Could not connect to Realms:  Read time out"). 

Not sure if it is coincidence, but I recall noticing this issue begin for me after Windows 10 ran an update.  I am currently running Windows 10 Home, version:  2004, installed on: 9/14/2020, OS build 19041.508, Windows feature experience pack:  120.2212.31.0.

Thanks for your hard work.

migrated

I'll resolve this bug, it seems our Realms are now stable again!

galaxy_2alex

If you continue to have Realms connections issues, please check the Minecraft Help Center - if that does not help, please contact Mojang Studios Support directly.

Quick Links:
📓 Issue Guidelines – 🛠 Community Support – 📧 Customer Support – ✍️ Feedback and Suggestions – 📖 Game Wiki
💬 Mojira Subreddit – 💬 Mojira Discord

migrated

i'm having this issue but for one realm only. i can connect to my OWN realm but not someone elses. they are both listed as "open" realms (green light). Normal servers work just fine.

migrated

I am having the same issue as T but reversed, multiplayer servers are working fine, other people's realms are connecting after a bit, but I get this error every time i attempt to join my own realm despite it working fine yesterday afternoon. It has the green light and I have tried updating my computer, disconnecting and reconnecting my wifi, logging out of my mojang and restarting the game and logging back in, updating to a different version, and still no luck.

ednoria

Same as T, I can connect to my own Realm but not one of my friend's. Everything else works fine, I think this needs to be reopened.

migrated

Same... can't connect, starting to get frustrated because people who pay a premium for server connectivity seem to get the worst customer experience.

and beyond this bug/downtime... Shouldn't these patches be validated and servers patched first prior to the game update being released and be backwards compatible to older clients so we don't have to be denied entry to our realms while the servers/clients get to the same level?

 

migrated

(Unassigned)

Community Consensus

Java

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