mojira.dev
WEB-6665

Feedback site keeps signing me out

Moderator Note by @[Mod] turbo

While the team is hard at work investigating and addressing the issue, we have some exciting news to share with you!
We've launched the official Minecraft Feedback Discord server, where you can directly submit your ideas, suggestions, and feedback to help shape the future of the game. Your input is incredibly valuable to us, and we're eager to hear your thoughts.

👉 Join us on Discord: https://discord.gg/MXxTqXnuD5

Please don't comment if you are also affected by the issue, and instead use the vote button to indicate that you are affected. Your comments are most valuable when they provide new information or findings.

Every time I login to the feedback, it signs me out saying; "Hang on a moment while we sign you out.". Then it says at the end; "It's a good idea to close all browsers windows.". Is it trying to bully me? Is it trying to keep me out?

Related issues

MC-266994 Immediately autologged out of feedback website? MC-296212 MINECRAFT community feed back login broken MCL-24483 Immidiate log out when attempting to login to Feedback website MCPE-175904 Wont let me sign in to Minecraft Feedback, signs me out instead. WEB-6648 I can't log into Minecraft Feedback WEB-6649 Account issue WEB-6651 Feedback site login redirects to Microsoft oauth Logout session WEB-6672 can't logg in to micrisoft to report any bugs of feedback WEB-6680 I keep getting signed out when I try to log in to the feedback page WEB-6683 Minecraft Feedback login repeated error WEB-6696 Can't log-in to feedback website WEB-6702 An automatic log out happens when trying to log in to feedback.minecraft.net WEB-6723 When I attempt to sign in to the feedback site; it instead redirects me to log out WEB-6742 Can't sign into minecarft feedback WEB-6743 Can't log in to the feedback page. WEB-6756 I can't log in minecraft's feedback site WEB-6770 Minecraft Feedback can't log you in WEB-6791 Logging in is broken on the minecraft feedback website WEB-6815 Feedback site signs me out after login WEB-6828 Feedback website login problem WEB-6842 Can't log into the feedback website WEB-6868 Unable to log in to Minecraft Feedback WEB-6888 Sign-in on the feedback website is impossible WEB-6906 Microsoft login immediately signs me out for no reason WEB-6927 Feedback login won't let you sign in WEB-6944 feedback Minecraft bug WEB-6993 Instantly Logged Out of my Account WEB-6997 Trying to create feedback send to sign-out prompt WEB-7019 I can't log in. WEB-7041 [Feedback Login] - As soon as I attempt to login to the Feedback page it signs me out..... WEB-7126 Can't Sign into feedback website WEB-7230 Minecraft Feedback site automatically logs me out after logging in WEB-7237 Logging in to Minecraft Feedback, instantly signs me out WEB-7241 I can't login to the feedback site WEB-7336 Minecraft when I log microsoft account in https://feedback.minecraft.net/hc/en-us i instantly log out. WEB-7403 Attempting to log in to the feedback site logs me out of my Microsoft account WEB-7442 Unable to log-in to feedback. Insta sign out. WEB-7466 Cant login on the Feedback Website WEB-7480 Minecraft Feedback doesn't work WEB-7481 Feedback loop WEB-7488 Minecraft feedback microsoft account login refresh no continue to the website WEB-7505 https://feedback.minecraft.net/ logins not working in Chrome on android WEB-7518 Feedback Login button does not work WEB-7559 Suddenly logged out of my account WEB-7583 On some devices or connections, the minecraft feedback website won't allow you to login WEB-7664 Feedback website auto-logs out of some accounts WEB-7665 Minecraft feedback website couldn't login WEB-7694 Can't log into the Minecraft Feedback page WEB-7712 Bug impossible to log in in feedback minecraft website WEB-7748 Feedback website login flow results in an immediate logout WEB-7828 In the Minecraft feedback website I cannot log into Microsoft to put any feedback in WEB-7829 Login to MS account error WEB-7849 Feedback site login is completely broken WEB-7881 Minecraft feedback - log out WEB-7899 login in on the feedback site doesn't work WEB-7913 Problem signing into Minecraft Feedback Forum WEB-7972 I can't sign into the feedback website. WEB-8011 Feedback website logs me out when I try to log in WEB-8020 Can't log into feedback website

Attachments

Comments

migrated
[media][media][media][media][media]
[Mod] turbo

I have the same problem, and there are reports that others on Discord have the same problem as well.

spudpiggy

Seconded

Jeanette Montgomery

I have tried logging in on my iPhone, iPad, and windows 10 PC. I have tried safari and google chrome browsers on iPhone and iPad. On PC I have tried google chrome and Microsoft edge browsers. I tried revoking access to the feed back website from my Microsoft account and then granting access again.  I am continually signed out as soon as I log in no matter what I have tried.

I just send a message to Mojang Support with the information suggested in the previous comment.

Cpt.Roberto

Same issue. Can't login.
I have tried multiple devices, multiple browsers.
I press "Feedback Login" I get redirected to the microsoft login page:
"https://login.live.com/oauth20_authorize.srf?client_id= ***"
After succesfully giving my credentials the site ask me if it should remember to keep me logged in on:
"https://login.live.com/ppsecure/post.srf?client_id= ***"
Hitting yes or no doesn't matter, it instantly starts the logout process:
"https://login.microsoftonline.com/consumers/oauth2/v2.0/logoutsession"
And finally I get redirected to https://feedback.minecraft.net/hc/en-us without being logged in.

I have contacted microsoft and minecraft support and nobody helps me. This is madness.
The issue is not with our devices or browsers, someone messed up the Zendesk authentication with the account migrations.

dominusanimum

I am still having the same problem. I even tried borrowing a different device which wasn't connected to my devices. It still has the same problem. I have tried everything which has been suggested. Microsoft and the Feedback Team need to work together on this, or at least find a simple solution so that we can all fix it ourselves.

Magicwaterz

Issue is apparent in mobile devices and even on PC on different browsers as I have tried Chrome, Edge, and Firefox to log-in.

Super_Wahrrior

I have the same issue.

Scary

This bug caused lots of people to not be able to contact support, it's tied to the support page, which ruined lots of accounts, mojang is gonna ignore us and not be responsible for it

Molly Oliver

I've the exact same problem, and it happens on multiple browsers, devices, even incognito mode. I contacted Minecraft Support from the WEB-1055 solution, but all I get is an automated response telling me to migrate, even though I've always used a Microsoft account and never said that I use a Mojang Java account:

"Thank you for contacting us for help with your Java Edition account.
As of September 19, 2023, Minecraft Support is no longer able to assist with Mojang/Minecraft log in or other account related issues as account migration has ended.
If you have migrated your Mojang/Minecraft account to a Microsoft account and need assistance, please contact Microsoft Support."

CivetKitty

The site is beyond repair, especially when Minecraft Live is coming up and mob vote candidates are being revealed. I'd honestly request to redo the entire site or make the subreddit official. 

Fritz Meyer

Same problem, plus the github login doesn't work either. There I get:

— invalid_request: The provided value for the input parameter 'redirect_uri' is not valid. The expected value is a URI which matches a redirect URI registered for this client application.

The Feedback site is a bit of a mess, isn't it?

[Mod] turbo

@@unknown You are probably running into WEB-6757. This ticket describes a similar issue related to logging into the Feedback website, but is not actually the same issue.

AgentM

Related to WEB-6772?

Gofrisuto

It won't be a surprise but the opera GX browser has the same issue, even in private window, and even if there are no Microsoft passwords saved in my settings. However I can access any other website, like minecraft.net , however if I log into minecraft.net , and I navigate from there into Minecraft feedback, I just get logged out, and when I click on login, it automatically logs me into the account that I used to log into minecraft.net , just to immediately log me out with the same messages.

[Mojang] Mega_Spud (Jay)

Thanks for your patience with this issue. We have some workaround steps which should help in the meantime:

  1. Go to https://minecraftfeedback.zendesk.com/auth/v2/login/

  2. Click on 'New to Microsoft (Minecraft)? Sign Up at the bottom

  3. Enter your name and email

  4. This will send an email to your associated email account stating "An account already exists for Microsoft (Minecraft) using this email address. To access it, you can sign in or reset your password. If you didn’t try to sign up for a new account, you can safely ignore this email."

  5. Click on Reset Password

  6. Enter your current password

  7. You should now be logged into Minecraft Feedback Website with your account. Please not that you may need to repeat these troubleshooting steps each time you log into the Feedback Site. 

Mineliver

Any time I try to sign into the Minecraft Feedback website, I get the "Hang on a moment while we sign you out." message after trying to sign in. It never lets me sign in! It just immediately logs me out

 

Sniper1.1

What is odd about this issue is that I was affected by WEB-4529 a long time ago. However, after a few years, I was once again able to sign in. If I remember, everything from my old account was gone, but I was once again able to use the site. However, now it is back in the form of this issue. So, to me, it seems that something must have been changed with the login system and then changed again.

RubyKitty08

I hope they're taking this issue seriously for a company that appreciates feedback. My brain has been burning for a year with suggestions only for a "can't log in" to depress me...

Auldrick

@unknown: Have you tried the workaround in the pinned comment?

AgentMindStorm2

I have not been able to log on for over a year now. I essentially cannot give any feedback on 1.21 features.

J_Gamer_Xone

I spotted something that might be of interest there's a split second when the error occurs that the URL contains an error message. A human could never read this message in real time, but you can capture a screenshot of a video of the error. (Of course I only know about this because I am having the same issue...)

 The error message appears to complain about "User+Is+Invalid" and "username%40zendesk.minecraft.net+has+already+been+taken" (username would be the name of the account.)

Fernando Macena

Same problem for me, I've been checking and resetting passwords for months and whenever I try to connect to the sine https://feedback.minecraft.net it automatically disconnects me from all Microsoft accounts, I connect to outlook and when entering minecraft feedback it automatically disconnects me from all microsoft services.

Erik_the_great

the workaround method doesn't work for me

[media]
RayBird99

Workaround doesn't work for me either :/

Ceresjanin123

Can confirm this issue is still present.
The workaround doesn't work, on step 5, pressing "reset password" will once again simply instantly sign me out of the microsoft account.

Auldrick

@unknown: Are you sure that you're following the steps of the workaround carefully? I am also affected by this issue, and I just used the workaround this morning to sign in with no problem.

Please note that your second comment has been removed because, as stated in our Mojang Bug Tracker Guidelines and FAQ, criticism of Mojang Studios or its employees is not acceptable on the bug tracker.

JEBSTON01
RubyKitty08

I've tried the workaround in the pinned comment but I have to do it every single time to sign in... and it sends me to a different account than the main one I've been using

William Knowles-Kellett

I followed the steps of the workaround and found that Zendesk requires a special character in the pw whereas my existing live account had none

William Knowles-Kellett

I’ve now changed my live password to the zendesk reqs, and it didn’t fix the problem right away but the workaround worked

[MCQA] Zgajak

Hi everybody!

Please try to sign in again to https://feedback.minecraft.net/ with your Minecraft account.
Let us know if it works for you!

Ahxman

Still broken

Ahxman

Relates to WEB-7748

Alexbaron309

All errors doesn't appears to me instantly logo out and reload the page and get no errors like a disconnections

MidyGamy

Well it still does for me…

[MCQA] Zgajak

Can anybody confirm that this issue still occurs to them after 27th of March?
Thats when fix has been deployed

MidyGamy

Hello Zgajak, I already sent a message the 30th of march and just tried it today, but the issue still occurs for me.

Ahxman

Can confirm that it is still broken on my end. This report should not have been marked as Resolved

Alexbaron309

Can confirm to me this issue is happening

Alexbaron309

This issue is Now happening with the account not with the website

Jarl-Penguin

Is this still an issue for those who were affected?

This issue is being temporarily resolved as Awaiting Response. Once the requested information has been delivered, the report will be reopened automatically.

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support (Technical Issues) – 📧 Microsoft Support (Account Issues)
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Web Services Wiki

Ahxman

Still an issue.

Cleared cache and *.minecraft.net cookies, and allowed third-party cookies on feedback.minecraft.net, but was unsuccessful.

pesegolsson

yup can confirm, it is still an issue.

Endyh_

This happened to me in several Microsoft websites so maybe it’s not a Mojang problem.

GuiTaek

So maybe we should create a bug report on the correct microsoft site and link it back here.

Austin Dean Koke

web

Community Consensus

feedback.minecraft.net

Retrieved