[MCPE-50616] Poor surround sound & background noise with Razer headsets

Workaround

Per this comment you may be able to resolve sound issues with Razer audio devices by unchecking the "Enable audio enhancements" option in your device's speaker properties. Some users also report that toggling the spatial sound option improves surround sound issues.

Original title
Sound broken with THX spatial audio

When using THX spatial audio on my Razer Nari headphones the audio is broken sounding. switching the feature off doesn't fix it. the only way to fix it is to switch the sound output device to the normal mode instead of spatial audio. (a bit of a hassle in window 10)

Linked issues

is duplicated by 35

MCPE-49770 Audio vs. Razer headsets Resolved

MCPE-58567 Minecraft Windows 10 edition sounds very bad, and glichy Resolved

MCPE-62626 Using surround sound breaks the game's sound entirely Resolved

MCPE-84011 Audio Glitch Resolved

MCPE-84635 Minecraft THX support Resolved

30 more links

relates to 5

MCPE-46604 No sound and does not appear in sound mixer - Windows 10 Resolved

MCPE-188581 Audio Distortion and High-Frequency Noise on Digital Output at Game Launch Open

MCPE-9599 Static/Feedback sent to speakers when game is launched Resolved

MCPE-16588 Surround sound issues with Logitech headsets Resolved

MCPE-175374 Major audio distortion Resolved

Attachments

2019-08-16 12-58-40.mp4

minecraft broken sound.mp4

Comments 24

Simen Ness 2019-08-16T17:48:43Z

This also happens to me on Razer Kraken (2019) with Razer's 7.1 Surround Sound enabled. (Works fine I use the default system drivers though)

Lucas Lassoudiere 2019-08-23T14:38:52Z

Same for me (I've got a Razer Kraken X with the 7.1 Surround Sound)

Auldrick 2019-09-27T15:06:13Z

I'm not sure what "broken sounding" might mean, but I have had some issues with sound distortion. In my case, they seem related to a separate problem, described in MCPE-49613, in which sound volume is very dependent on the angle between the sound source and the player's line of sight. Do you also have that experience? If so, I propose to merge these issues.

Meghan Wilkins 2019-12-20T09:48:05Z

I'm experiencing the same issues with my Razer Nari. The music is like weird creepy static that's distant. Someone shared a video of the sound glitch that I'm experiencing. https://youtu.be/GmCfjWaKCCY

Bradley Cushion 2020-01-04T22:07:59Z

Disabling "Enable Audio enchantments" under the speaker properties of the THX Spatial sound device fixes the issue but that stops extra signal processing. So maybe and issue with Razer or Windows? The "broken sounding" is audio being sort of corrupt. I also apologise for the late replying I wasn't getting email notifications. Auldrick

14 more comments

GoldenHelmet 2020-04-17T06:42:28Z

Updated title and confirmed (community consensus) based on duplicate reports describing the same symptoms.

Casey Guli 2020-06-22T23:40:50Z

Followed the steps to complete removely Razer Synapse (delete folder in Program Files and keys in Registery Editor), reinstalled, and still having issues with Minecraft (Windows 10 edition) specifically. Using Kraken X (aux cord) with 7.1 surround app. Only having static when playing that game, perfectly fine with any other application. Audio sounds like it is muffled, very static-y.

[Mojang] Mega_Spud (Jay) 2020-08-05T10:44:08Z

Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response

Is this still an issue in the latest version? If so, can you please add it to the affected versions (or mention it if you are not the reporter).

Also, just a reminder, to make your bug report as effective as possible, please try and include the following steps to reproduce the problem:

Steps to Reproduce:
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Observed Results:
(Briefly describe what happens)
Expected Results:
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Bradley Cushion 2020-08-05T12:16:33Z

Issue is still present in the latest update, I have updated the issue to reflect that.

Steps to reproduce

Using Razer headphones and THX spatial audio enabled (Set as default sound device)

Observed Results:

Every sound is replaced with a corrupted/static sounding versions

Expected Results:
Sounds playing normally

Nunya Business 2020-08-06T03:54:41Z

Steps to Reproduce:
1. Turning Enhanced Signal Off

Observed Results:
Fixed issue with static audio.

Expected Results:
Surround Capabilities for this game?

other games have no issue with these drivers regardless of surround or stereo input

Noxillio 2020-09-21T15:47:13Z

Same problem here with Razer Nari Ultimate. No idea what to do because I didn't change anything and I'm not using that Spatial Audio garbage.

Csaba Kiss 2020-10-11T15:30:13Z

I also have the same problem with Razer Nari Ultimate. Sound is very intermittent and noisy if using spatial audio - only experience the issue with Bedrock edition works normally with Java

Cedric Alexander Coons 2021-02-25T21:57:25Z

Same problem and only in Minecraft. Disabling audio enhancements in settings fixed it for me as well though.

Will Stamatakos 2021-04-15T14:17:05Z

Using a Razer Kraken Ultimate and setting the audio output to the Razer Kraken Ultimate device fixes the problem until game is restarted. The surround sound/spatial audio works while using Razer Kraken Ultimate as output (tested with audio quality set to "16 bit, 48000 Hz (DVD Quality)").

Still needs fixing for all devices though, since the one I use is tedious and temporary.

LaszloRomsics 2021-12-22T17:25:22Z

Same problem here. Every other game are perfectly fine. Sounds awesome, except Minecraft.

Beef Chan 2021-12-26T21:09:18Z

Same as Laszlo, I think this issue applies to some older Logitech headsets too. Suffering here with a G430.

Reply from @unknown: for Logitech headsets see MCPE-16588.

StrykCow 2022-07-20T16:23:48Z

how did some of you fix it?

im using razer kraken ulitmate

everything is fine including minecraft java but bedrock is static and hight pitched

angeI 2022-07-25T17:38:20Z

The only thing that I found fixed this issue with my Razer Kraken (I tried multiple youtube tutorials, no help) was to uninstall all Razer software, but obviously this is not a great fix, not being able to use software that we paid for, so I hope a real fix comes soon. 😞

ShirouOgami22 2023-04-17T17:03:17Z

By the looks of things, minecraft bedrock does not support razer's surround sound, so if you want to play minecraft bedrock, it will need to be without surround sound, and just turning it off doesn't work so you will need to set the deafult sound output for minecraft straight to your headset, without the surround sound.

It's the only way i found to fix the problem, but making the game compatible with surround sound would be amazing

GetJynxMain 2023-08-11T19:40:14Z

Hi to anyone who still has this issue I found a way to fix it.

Just follow these methods and check if it works for you

Settings > Sound > Razer Headphones (what peripheral you use) > click (>) or properties > find audio enhancement > turn it off.

[media]

Mineliver 2023-10-24T20:12:37Z

Audio does sound weird. I'll hit someone and if I turn around or something randomly the hot sound fades away and sounds randomly fade in and out

Makrel_Johnson 2023-10-30T19:02:48Z

For users searching these threads with audio distortion and no specific headphones. I had spatial sound set to "Windows Sonic for Headphones" turned on. This affected my server and local play.

Turning off Spatial Soiund returned the sound to normal.

Bludebalmen 2024-01-22T02:04:04Z

So I had some weird audio spotting (I'm having difficulty trying to explain exactly how it sounded but it was kinda crackly and poppy but spotty and inconsistent nonetheless) and deduced it was something to do with my audio driver (realtek audio). Uninstalling and reinstalling the driver did nothing, and my get-around for the audio issue was to instead use some bluetooth speakers. However, after coming across this thread and reading the comments about Windows Spatial Sound, all I had to do was toggle the option (it was originally off for me) and it resolved my audio issues.

Don't know if it'll help anyone's issues or not, but it helped me.

[Mod] OcelotOnesie 2025-04-11T18:56:32Z

Thank you for your report!
After consideration, the issue is being closed as Won't Fix.

Please note that this is not the same as Working as Intended, as this bug report correctly describes behavior in the game that might not be the intended or desirable behavior, but it will not be fixed right now. Sometimes, this is because the issue reported is minor and/or impossible to change without large architectural changes to the code base.

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