[MCL-5546] Unable to save download (caused by incompatible software)

Mod Notice

This issue seems to be caused by incompatible software, removing it fixes the issue.

⚠️ If you have this issue, please check whether you have installed any incompatible software installed on your computer. If there is, uninstall it. If there isn't, please contact 💬 Community Support. Please don't post comments here, this is not a support forum.

For Windows:

Open the Start menu (Windows button)
Type 'Control Panel' and open the first result
Click on 'Uninstall a program' right under Programs
Right-click the incompatible program and choose 'Uninstall', then follow the on-screen instructions.

After the uninstall, restart your PC for the changes to apply.

Example of issue: http://paste.ubuntu.com/23950125/
xml seems to be client-1.7.xml

HJT reports: http://paste.ubuntu.com/23950156/ http://paste.ubuntu.com/23950162/
Seems like each player is getting a different message, got 8 people right now with the same one in IRC.

Restarting the launcher sometimes gives a different file.

Linked issues

is duplicated by 491

MC-113369 I can't download the snapshot Resolved

MC-113636 keep getting Unable to save download. br_fr.lang and other things related to that Resolved

MC-113664 Failed to download file. icon_16x16.png Resolved

MC-113674 Minecraft not launching Resolved

MC-113704 Cant join game Resolved

486 more links

relates to 4

MCL-12993 Downloads from https://libraries.minecraft.net/ time out (in Russia?) Resolved

MCL-6859 Unable to launch Minecraft on macOS (Request error -101) Resolved

MCL-10571 Shuniji.ogg is corrupted on downloads from UK Resolved

MCL-11867 Failed to download file: The revocation function was unable to check revocation for the certificate Resolved

Comments 54

migrated 2017-02-07T22:23:34Z

This is likely caused by ByteFence. To remove it in windows 10 do the following steps.

1. Open or Click Start Menu.
2. Choose the Settings menu to display all contents.
3. Select and click on System.
4. Under System menu, please click on Apps and features.
5. Select ByteFence from the list.
7. Click on Uninstall button to get ByteFence off.

for window 8 or 7 go to http://blog.removevirusnow.org/bytefence-removal/

migrated 2017-02-07T22:28:45Z

Bug confirmed using Freshly installed Windows 7 testing virtual machine

Was able to launch and play Minecraft using both 1.6.67 launcher and new 2.0.757 launcher

Installed ByteFence and reinstalled minecraft which caused a windows crash to desktop immediately upon hitting play - Event details pasted below

Problem signature:
Problem Event Name: APPCRASH
Application Name: Minecraft_staging.exe
Application Version: 1.0.1.0
Application Timestamp: 5894a57f
Fault Module Name: launcher.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5894a493
Exception Code: c0000005
Exception Offset: 000776db
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

migrated 2017-02-15T11:04:03Z

thx

migrated 2017-02-17T22:24:53Z

I have this issue, but it is not caused by Bytefence (as it is not installed on my computer). Does anyone know how to fix this then? If you do, can you please inform me how to fix this.

Uriel Salischiker 2017-02-18T00:47:50Z

exact same issue or different file name?

44 more comments

migrated 2017-02-18T00:59:34Z

The lang file changes depending on the version of minecraft. Currently, i have seen that id_id.lang (1.11.2) and ast_ES.lang (1.8.9) have failed to download.

migrated 2017-02-18T17:31:00Z

Name: is_is.lang
URL: http://resources.download.minecraft.net/a3/a3817c29592d9c7a40880eb022cd423071958987
Error details: Request error -101: ERR_CONNECTION_RESET
Filename on disk: de12-e8af-9f7e-07cc
Path: C:\Users\adria\AppData\Local\Temp\de12-e8af-9f7e-07cc
Exists: file

i don't have ByteFence installed. please help me it has happend since the new launcher update.

i use windows 10.

migrated 2017-02-19T23:53:44Z

Hello friends. Ever since the new launcher came out to 1.11 / 1.12, I have not been able to play 😞 I own a server with a friend, but I never get the chance to play. When I click on * Play * it says: Failed to download file. ast_es.lang. My language is set to English so why is this a problem with a Spanish language file?? I have tried to get help without success, what should I do? // Gustav (ING) Gustavsson_05

migrated 2017-02-21T23:56:27Z

For Mac users,
I found a solution please help other people with this.
First you go here http://hopper.minecraft.net/help/guides/minecraft-logs/ to get your minecraft logs
It will show you the item that is missing in the folder. For example mine might be 62.
You go back to the minecraft launcher, and click show more details
Copy and paste the url in a browser , it will download a file.
Go to minecraft objects and put the file in 62, yours might not be
keep on doing this until you can log in

migrated 2017-03-13T21:53:47Z

I still have this problem, but I don't have anything related to ByteFence installed.

migrated 2017-03-17T00:32:27Z

Bytefence has been uninstalled and I am still having the issue with cannot establish a directory. I tried reinstalling the game after uninstalling bytefence and that did not work. What can I do to fix this?

migrated 2017-03-25T15:10:13Z

Hello guys can i ask you somethink? When i was trying to install (or play) version 1.11.2 (and other versions), an error shows ''The process can not access the file because it is being used by another process''. What i should do to play this game? I have removed the process but the game does not want to run.

I'm counting for fast and effective help. Thanks for read that message.

violine1101 2017-03-25T15:21:26Z

We're not a support forum. If you have any issues, please contact the Community Support below.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki

migrated 2017-03-25T21:53:47Z

Really! You want us to uninstall Anit-Malware so just the new launcher will work!!

Back to the old launcher and all works fine, I can log in to my worlds and play
You tube video on how to get old launcher back - <link removed by mod>

Uriel Salischiker 2017-03-26T17:06:49Z

Its not antimalware, its malware disguising as one

pokechu22 2017-03-26T17:19:35Z

Anti-malware programs tend to block programs from downloading files. It's entirely reasonable to request disabling one when it's blocking downloading a regular file.

Also, that is not a valid location to get the old launcher. If you want it, you can get it from https://minecraft.net/en-us/download/alternative. If you're downloading random programs off of mediafire, that is a good way to get malware.

migrated 2017-03-26T18:07:08Z

I need you to advise me so I can speak Spanish and I can not log in to minecraft.net and I need help

pokechu22 2017-03-26T18:13:46Z

@@unknown Please see the Having trouble accessing your account? article, and community support.

migrated 2017-03-27T01:26:06Z

I just read everything and it does not serve my problem is that it does not let me in and says We can not unknow on our servers. Please try to close your session and start it again.

😞

Uriel Salischiker 2017-03-27T22:35:16Z

@Brayan Daniel Cura Luna thats caused by AV or pirating software. Go to community support

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki

migrated 2017-04-01T18:29:37Z

I'm having a problem very similar to this on an iMac. Any suggestions?

migrated 2017-04-17T02:20:27Z

Bless you dude, I was so mad thinking I had wasted 27 dollars on an unsolvable problem

migrated 2017-04-24T12:45:55Z

How i can send the launcher Output to the helper??

pls give me a answer

Uriel Salischiker 2017-04-24T23:45:12Z

Join community support if need technical help for fixing this issue

migrated 2017-05-10T07:25:11Z

I do not have ByteFence but this error still occurs.

migrated 2017-05-14T10:50:06Z

I also seem to be having the same issue. Launcher version 2.0.847

Mine stops ALWAYS at Failed to download file. nether2.ogg

I do NOT have bytefence installed and I disabled Windows defender.

Name: nether2.ogg
URL: http://resources.download.minecraft.net/5a/5a7ce2181203dd558cbd55d02081b9e95a07f16f
Error details: Request error -101: ERR_CONNECTION_RESET
Filename on disk: e44d-14d5-1870-08e6
Path: C:\Users\CBR-LJR1\AppData\Local\Temp\e44d-14d5-1870-08e6
Exists: file
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violine1101 2017-05-14T11:03:34Z

@unknown, that's a connection issue. ("Request error -101: ERR_CONNECTION_RESET")

migrated 2017-05-30T07:46:26Z

hey! this is not a network issue. when i tried to install a newt Operating System. I cant download any version of the game. .. and The launcher Suddenly Crashed.

violine1101 2017-05-30T07:59:54Z

No, this isn't a network issue, noone said it is. The comment above however had a connection issue.
If you experience this issue, do what is said in the big yellow box above. Or contact the community support linked below.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki

migrated 2017-06-10T07:23:27Z

Is there also an fix for Mac OS

migrated 2017-06-17T15:08:28Z

The annoying part about this is I got ByteFence via this crappy installation website that kept giving me like 12 different installations that weren't necessary, and I never installed any of them. It just installed itself because I opened the page.

migrated 2017-06-19T21:26:16Z

Ok. After a week of trying to fix this I have been unable too. I don't have ByteFence and never have had it. I am getting this error on the new launcher and I can't play minecraft at all. I downloaded the old launcher and can play minecraft but no mods. I'm trying to play ftb beyond and skyfactory 3. I have also tried the ftb launcher and couldn't played. I would post error log but I have about 10 different ones from those 3 launchers and many many more with the new launcher. I can give you this tho.
Unable to create directory. da_DK.lang
Name: da_DK.lang
URL: http://resources.download.minecraft.net/53/538b9c463fc0366023f356e25e6e5e88411cf6dc
Error details: Cannot create a file when that file already exists
Filename on disk: 6238-25cf-b917-6bdb
Path: C:\Users\scoot\AppData\Local\Temp\6238-25cf-b917-6bdb
Exists: file
The thing is the file doesn't exist at all. Ive created the file and put the url download in it but then it creates a new non existance file location. Does anyone know how to fix this?

migrated 2017-07-06T18:26:38Z

Hi the update 1.12 is currently not working for macs and this is the message I get.

Failed to download file. hit3.ogg
Name: hit3.ogg
URL: http://resources.download.minecraft.net/ad/ad126e435cca94054bf0d616301799a105526cde
Error details: Request error -324: ERR_EMPTY_RESPONSE
Filename on disk: ad126e435cca94054bf0d616301799a105526cde
Path: /Users/warrenzimmer/Library/Application Support/minecraft/assets/objects/ad/ad126e435cca94054bf0d616301799a105526cde
Exists: false

is there are clear solution on fixing this issue? Or will there be a new update for Mac OS systems?

migrated 2017-07-14T15:24:09Z

Hi This is what comes up for me when i load up mc 1.7.10 through to 1.8.9 and they are the versions that i play on
Unable to save download. hit3.ogg
Name: hit3.ogg
URL: http://resources.download.minecraft.net/ad/ad126e435cca94054bf0d616301799a105526cde
Error details: Attempting to move successful download to C:/Users\greg3_000\AppData\Roaming\.minecraft\assets\objects\ad/ad126e435cca94054bf0d616301799a105526cde The file or directory is corrupted and unreadable
Filename on disk: 3a41-e337-ab67-7549
Path: C:\Users\GREG3_~1\AppData\Local\Temp\3a41-e337-ab67-7549
Exists: file

black-hole 2017-07-14T16:45:07Z

"The file or directory is corrupted and unreadable": You should run a full disk check.

migrated 2017-07-16T20:39:15Z

I don't have ByteFence so my report was reported a copy for what reason heres my thing Set run directory to C:\Program Files (x86)\Minecraft
Native Launcher Version: 1321
Operating System: Microsoft Windows XP
Application Hash: d026a01a83aeaec4111e8c7430ad89b21f3a30f3
Application Data directory: C:\Users\Camren\AppData\Roaming/.minecraft
Executable Path: MinecraftLauncher.exe
App Directory dir: C:\Program Files (x86)\Minecraft
Start dir: C:/Users/Camren/AppData/Roaming/.minecraft
Launcher dir: C:/Program Files (x86)/Minecraft/game
TmpDir dir: C:/Program Files (x86)/Minecraft/tmp
(Optional) Java Launcher hash:
Java Version: 1.8.0_25
x64: 1
LauncherConfiguration from: http://launchermeta.mojang.com/mc/launcher.json
Downloaded config
Native launcher is current
Native launcher is current
Using new launcher as a launcher.dll is on disk.
Launcher library is up to date with hash ec064f05257ba720c432bce019329ec56417a61f
Check to see if we can run the launcher
Native launcher is current
Starting launcher.dll with C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
Found SetDllDirectoryW in kernel32.dll!
Added C:\Program Files (x86)\Minecraft\game to DLL search path
Running launcher!
Launcher ended with 0

migrated 2017-07-22T18:41:18Z

I am on a mac what do i do?

Name: af_za.lang
URL: http://resources.download.minecraft.net/28/2878dd96b391ac661521bb98cd485b4152834275
Error details: Request error -324: ERR_EMPTY_RESPONSE
Filename on disk: 2878dd96b391ac661521bb98cd485b4152834275
Path: /Users/salmanabuzahra/Library/Application Support/minecraft/assets/objects/28/2878dd96b391ac661521bb98cd485b4152834275
Exists: false

migrated 2017-07-28T09:38:36Z

Hi i am also on a mac trying to play, I'm having the same problem i press play and it comes up with the "ru_ru.lang" file. is there any solution for this as it has been a few months now??? why haven't mojang/ minecraft done anything about it?

migrated 2017-08-08T11:57:11Z

MY SOLUTION === MY SOLUTION === MY SOLUTION ===

So I did not have ByteFence Software installed and no Anti-Malware and whatnot and still got the same problem when Downloading v1.12. So what I did is JUST HIT THE DOWNLOAD BUTTON again and again. This is obviously totally unreasonable but it worked. For some language-packs I had to repeat it 5-10 times but finally I got them all downloaded and can play v1.12 now. Hope it works for you too.

migrated 2017-08-15T00:03:03Z

I cant login on my account to 1.12.1 but can on versions earlier to 1.12 what do I do?

Name: uk_ua.lang
URL: http://resources.download.minecraft.net/3a/3aa7ea326a6810455bfb25fd1b06a68c891f3e0e
Error details: Attempting to move successful download to C:/Users\sport\AppData\Roaming\.minecraft\assets\objects\3a/3aa7ea326a6810455bfb25fd1b06a68c891f3e0e The process cannot access the file because it is being used by another process
Filename on disk: ae5f-7989-be37-4a10
Path: C:\Users\sport\AppData\Local\Temp\ae5f-7989-be37-4a10
Exists: file

violine1101 2017-08-15T08:28:58Z

Step 1: Read the big red-yellowish box above.
Step 2: If that didn't help, use the Community Support link below.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki

migrated 2017-08-21T07:02:02Z

Thanks bro that worked lol

migrated 2017-09-19T11:17:38Z

wait what'

migrated 2017-12-01T02:42:55Z

I'd prefer to get a response to this. Ok so when I did what the yellow box said, I was unable to find the Byte-fence or whatever, so that did not change anything. I tried doing everything else I could, but nothing worked yet. This is the message.

Failed to download file. icon_16x16.png
Name: icon_16x16.png
URL: http://resources.download.minecraft.net/bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a
Error details: Request error -101: ERR_CONNECTION_RESET
Filename on disk: bdf48ef6b5d0d23bbb02e17d04865216179f510a
Path: C:/User_________\AppData\Roaming\.minecraft\assets\objects\bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a
Exists: false

violine1101 2017-12-01T07:23:27Z

That's a different issue, caused by your internet connection. Please use the Community Support link above to get support. This is just a bug tracker, not a support forum.

Uriel Salischiker 2017-12-07T16:00:36Z

On Mac is usually caused by Adblock Master, to correct this, disable or remove the blocker and reopen the launcher

migrated 2017-12-07T23:34:09Z

Additional things that may have fixed and removed:

Candy Crush Soda Saga
Casino Poker
Avast Free Anti Virus

migrated 2017-12-29T19:12:12Z

I can't seem to, uhh, delete the "bytefence anti-malware" thing...

migrated 2018-01-07T07:58:27Z

I am having this issue but none of these examples solve my problem. I do not have any of the interfering programs that are listed. and it works fine if i go to a old launcher what do i do?

violine1101 2018-01-07T12:59:32Z

Please use the 💬 Community Support IRC channel to get further help.

migrated 2018-01-16T04:27:39Z

None of these programs are on my PC and I do not have anyone replying to me on the support,

All it say's whenever I try to install any version is "Failed to download file. af_za.lang"

violine1101 2018-01-16T09:07:34Z

Please read the big yellow box above. Contact 💬 Community Support to get further help.

:info: This is not a help forum, so please, don't ask for help here. Use the 💬 Community Support IRC channel instead.

migrated 2018-07-05T21:04:17Z

I have this problem and I don't have any antivirus or adblocker app on my Mac and whenever I try to download it I turn off the firewall but it still doesn't work . This problem IS NOT RESOLVED.

violine1101 2018-07-05T22:49:12Z

This ticket is for Windows users, MCL-6859 is the report about this issue on macOS.