[MCL-18214] Minecraft launcher does not work ("Sorry, something went terribly wrong and you probably encountered a bug")

Possible Workaround

A workaround that has worked for many users is to restart your device fully and then load up the launcher again.

When I open the Minecraft Launcher, it says: "Sorry, something went terribly wrong and you encountered a bug. Please file a report here."

Launcher log

The relevant parts of the launcher log appear to be:

[Info: 2021-06-15 23:10:45.4681967: NetQueue.cpp(157)] NetQueue: Setting up.
[Info: 2021-06-15 23:10:45.4705416: NetQueue.cpp(575)] NetQueue: worker thread started.
[Info: 2021-06-15 23:10:45.4708901: mainWindows.cpp(80)] Running launcher bootstrap (version 1000)
[Error: 2021-06-15 23:10:45.6018538: Settings.cpp(40)] Failed to determine configuration file size: The system cannot find the file specified.

[Info: 2021-06-15 23:10:45.6142503: NetQueue.cpp(157)] NetQueue: Setting up.
[Info: 2021-06-15 23:10:45.6196282: NetQueue.cpp(575)] NetQueue: worker thread started.
[Error: 2021-06-15 23:10:45.6739686: Settings.cpp(40)] Failed to determine configuration file size: The system cannot find the file specified.

[...]

[Info: 2021-06-15 23:10:45.8352620: LauncherConfiguration.cpp(261)] Error opening: ...\Minecraft Launcher\game\.version, Error message: no such file or directory

[...]

[Info: 2021-06-15 23:11:02.0400887: GameVersionManager.cpp(205)] Couldn't read local cache of the Mojang versions manifest: generic:2
[Error: 2021-06-15 23:11:02.0402898: GameVersionManager.cpp(242)] Can't read directory %USERPROFILE%\AppData\Roaming\.minecraft\versions: The system cannot find the path specified.

[...]

[Info: 2021-06-15 23:11:18.3399096: client_handler.cpp(220)] Handling PostTelemetryEvent message
[Error: 2021-06-15 23:11:18.6300029: app.bff87320.bundle.js(2)] OnConsoleMessage: TypeError: Cannot read property 'versionId' of undefined
[Error: 2021-06-15 23:11:21.3558487: app.bff87320.bundle.js(2)] OnConsoleMessage: TypeError: Cannot read property 'versionId' of undefined
[Info: 2021-06-15 23:11:22.6940394: client_handler.cpp(220)] Handling PostTelemetryEvent message
[Error: 2021-06-15 23:11:23.7675184: app.bff87320.bundle.js(2)] OnConsoleMessage: TypeError: Cannot read property 'versionId' of undefined
[Info: 2021-06-15 23:11:23.8324183: client_handler.cpp(220)] Handling PostTelemetryEvent message
[Info: 2021-06-15 23:11:25.3047183: client_handler.cpp(220)] Handling PostTelemetryEvent message
[Error: 2021-06-15 23:11:26.4837235: app.bff87320.bundle.js(2)] OnConsoleMessage: TypeError: Cannot read property 'versionId' of undefined
[Info: 2021-06-15 23:11:26.5477246: client_handler.cpp(220)] Handling PostTelemetryEvent message
[Error: 2021-06-15 23:11:27.6509686: app.bff87320.bundle.js(2)] OnConsoleMessage: TypeError: Cannot read property 'versionId' of undefined

Full

[media]

is attached.

Linked issues

is duplicated by 418

MC-229145 I cannot log into Java Edition. Resolved

MC-229148 I was quietly playing on a server between your skywars morality, suddenly the laucher closed, I opened it again and this appeared, what is in the photo I was using the pixelclient client Resolved

MC-229224 The system said my computer has a big problem that makes me cannot play the game Resolved

MC-229315 i cant lauch minecraft Resolved

MC-229359 unable to lauch the java edition on windows Resolved

413 more links

relates to 1

MCL-17837 Launcher not working Resolved

Attachments

glxinfo.txt

Comments 66

Jesse Sarvary 2021-06-16T07:52:21Z

I am also having this same issue.

As soon as I re-installed the mojang launcher it popped up and printed the same error:

Sorry, something went terribly wrong and you encountered a bug. Please report here.

[Mod] violine1101 2021-06-16T08:16:28Z

We do not have enough information to find the cause of this issue.

Please attach the full launcher log found in [minecraft/launcher_log.txt|https://minecrafthopper.net/help/finding-minecraft-data-folder/].

_{This issue is being temporarily closed as}_{Awaiting Response}_{. Once the requested information has been delivered, the report will be reopened automatically.}

Quick Links:
📓 Bug Tracker Guidelines – 💬 Community Support – 📧 Mojang Support
📓 Project Summary – ✍️ Feedback and Suggestions – 📖 Game Wiki

[Mod] violine1101 2021-06-16T15:51:00Z

Attached

[media]

from MCL-18215.

Also

[media]

from MCL-18218.

Nahshon Weissberg 2021-06-16T17:02:12Z

I have had this same issue as well. I am on mac and am having the exact same problem.

If you are familiar with a launcher called Lunar Client, none of the versions there have been working either, and that issue may correspond to this one.

Matt A. 2021-06-16T18:02:15Z

Having same issue on Ubuntu. After removing via gdebi, deleting .minecraft folder, and downloading and installing the minecraft.deb file again, I get the same error when the launcher is started. Attaching launcher_log and launcher_cef_log files.

[media][media]

56 more comments

Qboi123 2021-06-16T18:14:53Z

Same issue on Windows 11

zora wentinck 2021-06-16T18:21:48Z

Having the same issue rn on Windows

Titus Hull 2021-06-16T19:15:09Z

Also here on Mac

G Perkins 2021-06-16T19:45:15Z

Having the same symptoms on Linux. Disabled hardware acceleration in launcher and it no longer displays the message. Will monitor to see if functions fine otherwise.

Unbekannt 2021-06-16T20:09:34Z

Why Re-Install when the Way with the Repair Process is Shortlier and Easier?

I Mean, Open the MinecraftInstaller.msi and use the Repair Process Safes Time and Network (When someone use Hotspot by his Phone).

Piotr Masłowski 2021-06-17T11:13:08Z

Similar issue just after installing it on Manjaro (from AUR)

Edit: restarting the launcher apparently fixed the problem

Zachary Blake Hall 2021-06-17T21:34:29Z

Hey, I just fixed this issue for myself. Looking through the updates it states that 1.17 uses Java 16, so I went and downloaded java 16 and it worked straight away. Worth a shot

Joe Mama 2021-06-18T00:21:33Z

Issue on Linux, Chromebook to be specific. Minecraft was not working, so I restarted Linux and reinstalled MC. MC came up with this error.

Andreas 2021-06-18T01:38:32Z

I am having the same issue as well. One on my original mojang account, and my migrated MS account

Matt A. 2021-06-18T02:40:32Z

I updated my libstdc++ library (on Ubuntu 16.04) using the instructions provided by Brian Carlson (first comment here: MCL-18211 ), reinstalled MC again with a freshly downloaded copy, and it's working for me now.

Gina Jenkins 2021-06-18T10:34:01Z

I am unsure how this works for me, fresh install on a recently reinstall on a new HD, and getting this error in Java. I keep hitting Try again and it does nothing.

Michael Burton 2021-06-19T01:02:35Z

Ensuring I had Java 16 for snapshot 1.17 along with disabling hardware acceleration is what fixed it for me.

Mineliver 2021-06-19T12:48:05Z

It gives this message on Windows 11

Alex Cazan 2021-06-19T17:02:38Z

I had this try ending the task in task manager and it should work

Benjamin Stokke 2021-06-19T20:11:32Z

Repairing installation through the installer worked for me, although may be a different issue.

Christian Ramirez 2021-06-20T03:25:54Z

[media]

Newly installed with windows launcher. Same problem.

Jacek Janaszko 2021-06-20T12:46:55Z

Had the same problem on Windows 10, did a clean install, still got the error. I attached my log file:

[media]

no 2021-06-20T17:41:31Z

I had this problem as well and I may have found a solution on Windows. Go to the folder %appdata%\.minecraft then delete versions folder.

Wyatt 2021-06-20T20:42:26Z

Hey! This is often a problem with people who haven't installed Java Edition or people with the wrong version of Java.
If you would like to install Java, click https://www.java.com/en/.]

Please make sure to install the correct version, based on your OS and bits.
Most Windows computers will be running x64 on Windows 10, but make sure to check.

Hope this helped!

[MOD] Greymagic27 2021-06-21T09:55:24Z

@unknown please do not recommend people to download cracked and/or pirated launchers. These are illegal and are not supported by Mojang. Your comment has been removed for this reason.

e e 2021-06-21T14:25:18Z

Hello! I am trying to install minecraft on windows 8.1 for my brother. This error popped up and idk what to do?

aaron brown 2021-06-22T01:47:28Z

Running OpenSUSE with openjdk-11 installed. Getting the same error.
@localhost:~/Downloads/minecraft-launcher> ./minecraft-launcher
https://launchermeta.mojang.com/v1/products/launcher/6f083b80d5e6fabbc4236f81d0d8f8a350c665a9/linux.json
OK
https://launchermeta.mojang.com/v1/products/launcher/6f083b80d5e6fabbc4236f81d0d8f8a350c665a9/linux.json
[0621/183923.087877:INFO:main_context.cpp(136)] CEF initialized successfully.
[0621/183923.087947:INFO:main_context.cpp(138)] CEF version: 86.0.23+ga2c2edf+chromium-86.0.4240.193
[0621/183923.843984:ERROR:sandbox_linux.cc(374)] InitializeSandbox() called with multiple threads in process gpu-process.
Created browser window for reuse: 0x600001
[0621/183929.427778:ERROR:browser_main_loop.cc(269)] Gdk: _gdk_frame_clock_freeze: assertion 'GDK_IS_FRAME_CLOCK (clock)' failed
[0621/183933.403496:ERROR:gl_surface_presentation_helper.cc(259)] GetVSyncParametersIfAvailable() failed for 1 times!
[0621/183954.130397:ERROR:gl_surface_presentation_helper.cc(259)] GetVSyncParametersIfAvailable() failed for 2 times!
[0621/184002.897156:INFO:CONSOLE(2)] "TypeError: Cannot read property 'versionId' of undefined", source: mojang://launcher/static/js/app.bff87320.bundle.js (2)
[0621/184012.486092:ERROR:gl_surface_presentation_helper.cc(259)] GetVSyncParametersIfAvailable() failed for 3 times!
[0621/184015.231133:INFO:CONSOLE(2)] "TypeError: Cannot read property 'versionId' of undefined", source: mojang://launcher/static/js/app.bff87320.bundle.js (2)
[0621/184016.167570:INFO:CONSOLE(2)] "TypeError: Cannot read property 'versionId' of undefined", source: mojang://launcher/static/js/app.bff87320.bundle.js (2)
[0621/184017.362112:INFO:CONSOLE(2)] "TypeError: Cannot read property 'versionId' of undefined", source: mojang://launcher/static/js/app.bff87320.bundle.js (2)
[0621/184105.155067:INFO:CONSOLE(2)] "THREE.WebGLProgram: gl.getProgramInfoLog() ", source: mojang://launcher/static/js/app.bff87320.bundle.js (2)
[0621/184105.163096:INFO:CONSOLE(2)] "THREE.Quaternion: .inverse() has been renamed to invert().", source: mojang://launcher/static/js/app.bff87320.bundle.js (2)
[0621/184154.003655:INFO:CONSOLE(2)] "THREE.Quaternion: .inverse() has been renamed to invert().", source: mojang://launcher/static/js/app.bff87320.bundle.js (2)
[0621/184156.377152:INFO:CONSOLE(2)] "TypeError: Cannot read property 'versionId' of undefined", source: mojang://launcher/static/js/app.bff87320.bundle.js (2)
[0621/184157.892132:INFO:CONSOLE(2)] "TypeError: Cannot read property 'versionId' of undefined", source: mojang://launcher/static/js/app.bff87320.bundle.js (2)
[0621/184201.215044:INFO:CONSOLE(2)] "TypeError: Cannot read property 'versionId' of undefined", source: mojang://launcher/static/js/app.bff87320.bundle.js (2)
[0621/184204.365717:INFO:CONSOLE(2)] "TypeError: Cannot read property 'versionId' of undefined", source: mojang://launcher/static/js/app.bff87320.bundle.js (2)
[0621/184441.030966:INFO:CONSOLE(2)] "TypeError: Cannot read property 'versionId' of undefined", source: mojang://launcher/static/js/app.bff87320.bundle.js (2)
[0621/184442.176588:ERROR:browser_main_loop.cc(269)] Gdk: _gdk_frame_clock_thaw: assertion 'GDK_IS_FRAME_CLOCK (clock)' failed
[0621/184442.434762:INFO:LauncherAppRenderer.cpp(518)] OnContextReleased: no frame (unknown context), browser id=1

Rubio Bonilla 2021-06-23T15:03:37Z

i have this problem too :/ but nobody is doing something to fix it

[MOD] Greymagic27 2021-06-24T08:57:50Z

Please try restarting your device fully and then loading up the launcher again.

Berat Su 2021-06-25T17:19:11Z

can somebody help me to fix my launcher problem pls?

Ender thomas wilson 2021-06-25T18:44:38Z

nvm, i have it loading

Ryan Conley 2021-06-25T18:48:55Z

I redownloaded it and it fixed it

Chris Carr 2021-06-26T20:49:18Z

Workaround: Downloaded minecraft.exe instead of msi https://www.minecraft.net/en-us/download/alternative

That worked for me.

Restarting did not help, Removing minecraft launcher and using msi install did not help.

Adliah Ali 2021-06-27T02:24:31Z

Restarting the launcher did not help me. I even logged out and logged back in and I still got this message. I am going to try to either redownload it or try minecraft.exe. I've never had this problem before.

Joe 2021-06-27T09:45:27Z

Yeah i'e tried different launchers and accounts(mojang and microsoft) as well but none of them works. Is this issue limited to mac users?

But when ever I do a clean install of minecraft(deleting .minecraft folder), then this error occurs, but after restarting the launcher, it goes away but I can't connect to premium servers saying "Failed to authenticate: authetication servers may be down"

Jim Garacci 2021-06-28T13:58:23Z

Same issue with a fresh install on ubuntu this morning. Restarting the launcher caused it to work.

Definitely not limited to mac users.

I don't remember seeing the error message in the logs, but I did notice after running it a second time, the versions location was updated...

[media]

Maybe that is helpful, maybe not. The first run was at 8:48, second at 8:52.

MaximusMidnight 2021-06-28T23:37:16Z

Same issue on Windows 10 Pro 20H2 today. Downloaded the installer, ran it, the launcher updated when I first ran launched it, then I got this. Restarting the launcher fixed the problem. Logged in through a Mojang/Minecraft account (i.e. not Microsoft).

andystar22 2021-06-29T00:35:07Z

similar issue with me also on windows 10. launcher updated. i had to log in. critical error. installations empty. a launcher restart fixed it for me

Alice Hong 2021-06-29T11:17:03Z

I faced this issue on mac, I found the best solution is to ensure your mac is updated fully then restarting the launcher- not sure what it was but there was no real issue just an initial launch problem (at least for me this message appeared on my screen after just downloading.)

Toby Fox 2021-07-01T08:55:25Z

Running windows and linux im getting issues

Alexandre Mercier-Aubin 2021-07-01T18:56:08Z

Same here, but there is even a new skin on my account that I definitely haven't uploaded.

Kzer0 2021-07-01T23:59:02Z

I was having this same issue on the development version of java, and I switched to the normal version and it seems to have fixed the issue, I don't know if this would need more testing though.

zOverlap 2021-07-02T02:03:26Z

I solved it with this: launcher "settings" then "use launcher beta" then close the launcher and reopen it.

Hope it works for everyone

Arisa Bot 2021-07-03T11:47:47Z

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Ian Carlson 2021-07-04T02:50:39Z

I closed the launcher then opened it again (without restarting my system) to get around the issue myself. But voting this up for having the issue.

Azra Akk 2021-07-04T09:06:06Z

I'mm having the same problem. Deleting mods won't work , using beta launcher won't work and reinstlling it or restarting your computer also doesn't work.

Ined 2021-07-05T13:38:48Z

It looks to me like the launcher is unable to find the file called .version. Could someone with this issue confirm that the file is not there? On Windows it would be located by default at:

C:\Program Files (x86)\Minecraft Launcher\game\.version

ThatJadon_26 2021-07-06T05:28:57Z

Ined, the .version file is there but still shows the same error message.

ThatJadon_26 2021-07-06T07:04:16Z

issue does not seem to be a problem for me now

Azra Akk 2021-07-06T11:13:16Z

The .version file is there but it still won't launch.

Rowan vR 2021-07-06T17:33:49Z

I had the same issue when there were no installations found (couldn't create one either because the button isn't there when there're no installations)

Alyssa Beach 2021-07-06T17:43:24Z

how do I fix this

Jae Bowman 2021-07-07T01:59:25Z

I have found a quite simple fix for me and that's by reloading the application as administrator, if this doesn't work check to make sure your logged into an account with FULL admin permissions and retry

Chris 2021-07-08T22:49:39Z

This might have something to do with running the insiders version on Windows 11. I'm also running Windows 11 from the dev channel, and have the same issue. Just comes to show how unstable dev versions of software (especially os's) can be. ¯_(ツ)_/¯

[Mod] violine1101 2021-07-09T10:39:22Z

Doesn't have anything to do with Windows 11, we've seen reports of this happening for all OSes, including macOS and Linux.

For troubleshooting, I'd recommend restarting your computer and seeing if that solves the issue.

Marek Kaděra 2021-07-09T20:36:50Z

I tried restarting, nothing has solved this issue.

Nothing 2021-07-10T22:44:18Z

i just fixed it
i just reload minecraft
all i didn't was delete the tab then click tab again and it worked for me
i think devs we're working on something but everything is gone i had
everything is gone D:

StampyScouse 2021-07-11T11:53:11Z

Restarting has not resolved my issue. Neither has logging in and logging out.

StampyScouse 2021-07-11T11:57:33Z

As someone else suggested, checking "Use beta versions of the launcher" has worked for an odd reason.

Damon 2021-07-12T13:20:15Z

Just bough Minecraft Java on July 11th and was having the same issue. Checking "Beta" worked for me. Really surprised this has been an issue for almost a month with no real fix.

Sadie Souder 2021-07-15T19:35:51Z

I also have this problem. I just factory reset my computer because my previous problem was with the game itself not starting after clicking 'play' from the launcher. I was trying to figure out how to install mods on my system which no longer supports Java, and I thought I may have deleted something I needed to run the game, hence the reset. But it looks like resetting my computer just made the issue worse, and now I cannot even access the Launcher. I've been battling this issue since 11am this morning. I just purchased Minecraft not even a week, ago... and I was enjoying it just fine until now. As a new Java player, I'm very frustrated T-T.

Aaron Walker 2021-07-16T03:18:02Z

I had the same issue and resolved it by installing Java JRE on my computer.

(It seems like Minecraft isn't checking to see if Java is installed.)

Faith A Beal 2021-07-17T10:51:28Z

I'm having this issue as well when I try to start Java Edition. I can't play at all. I uninstalled and reinstalled Minecraft, as well as restarted my computer with no luck at all.

Emiel Pul 2021-07-21T11:07:53Z

I installed java and it worked again

Azra Akk 2021-08-02T12:02:06Z

Is there a solution to this?

darksitegamers 2021-09-01T19:20:17Z

after updating to windows 11 my keys have like a 5 sec delay lmao