Wont go past Initial white Minecraft page

I get the same issue on Samsung Galaxy tab A. I can get around it if I manually change the date to a few months before 1/July/2018 and it opens. Dont know why.

This has happened to my Samsung Galaxy Tab A as well. I keep getting the white splash screen as per above image and I have tried uninstalling and deleting the apps storage data and clearing the cache and I still can't get past the white screen with the Minecraft logo. I have tried reinstalling and nothing works.

same bug as MCPE-34901 and MCPE-34952

Same it's making me stay on the title screen are u serious I spent $10! For this to happen!

Its doing the same for me we need to get this fixed because we payed money for this app and i would like to play it 

Samsung Galaxy S7 Edge - Same issue.  Was working fine for days.  Shut down game normally, rebooted phone, tried to run again and now it will not start.

Note: installing block launcher and launching the game from there works, but still doesn't work when launching game directly.

Same here i have the Sony Xperia xz 

Me too, but on a Moto x4 running Android 8.1.

HOWEVER, I can open it if I launch it with a third party app called "MCPE Master", does not work with "CM Cleaner" or "Zedge"'s game launchers. Confirm it works with " Block Launcher"

Please note, with MCPE Master, you can't use anything that needs to or needed to require internet. With Block Launcher, it appears a weird bug also happens if you are close to redstone circutry of medium size

I am experiencing the same issue on a Galaxy S6 edge+ running Android 7.0.  Also on a Galaxy tab s2 on Android 7.0.. However my wife's Galaxy S7 with Android 8.0.0 is working perfectly fine.

I tried Block Launcher as well, and it did work. It’s not as smooth as playing directly on the Minecraft app but at least it’s a way to play until this issue is fixed.

Same issue on a Samsung Galaxy Tab A 8.0 SMT-350 Running Android 7.1.1. I am also able to get the game running using BlockLauncher but not without.

Same issue here. Was working fine yesterday afternoon. Stuck on white "Minecraft" screen this morning.

Samsung Galaxy Tab A (2016) - SM-T280

Android 5.1.1

Minecraft PE 1.4.4 from the official Google Play store.

I've cleared data, cache, uninstalled the game and re installed, I've also logged out of the Xbox profile in the Xbox app. Still no luck.

I have a very unhappy 7 year old.

Same problem as these folks, Samsung Galaxy S4 Mini, Android version 4.4.2 . Worked fine yesterday, stuck loading today.

Same exact problem here version 1.4.4.0 (non apk) (no mods) just stuck on white Minecraft screen then goes back to my home screen

Same issue at 1.4.4 and beta 1.6.0.5, Android version 7.1.2, just stuck on logo and doesn't open main menu. (Device: Xiaomi Redmi 4X)

Same issue with my s9+ having Android 8.0

I have been experiencing the same issue with MCPE since 1.4.4. When I open the app it freezes on the white-background Mojang screen.

Device Model: SG S8 edge

Carrier: Sprint

Broadband: Xfinity

Android v: 8.0.0

MCPE v: 1.4.4

Memory available: 10 gigs+

This is a native install from the Google Play Store... absolutely no mods whatsoever.

Steps taken:

(Restarted device before and after every install. )

1. Uninstall/Reinstall (×3) - NO CHANGE

2. Uninstall/ Reinstall ...and deleted all related files I could locate. - NO CHANGE

3. Toggled WiFi, uninstall/reinstall to run app on both in home wifi AND carrier- NO CHANGE

4. Freed up additional space by deleting unused apps and files, ensured all background apps were closed.... uninstall/reinstall. - NO CHANGE

5. Opened app and let sit 30 minutes+. - NO CHANGE

6. Toggled Airplane mode - NO CHANGE

7. Updated and ran PM-GO! and an MMO (HIGHEST resource apps I could find). Alternate apps ran flawlessly... Closed all control apps ran MCPE. - NO CHANGE.

8. Ran MWB virus scan... no issues found.

9. Toggled battery save modes, Attempted to run in max, minimum, and none.... - NO CHANGE.

10. Manually allowed MCPE app ALL permissions... - NO CHANGE.

I'm in IT, TROUBLESHOOTING is what I do. I've spent 5 hours on this. - NO CHANGE

Changing your  device's date to before 01 July 2018 works for me. This may help debugging? 

Same fix does not work for me on Oneplus Three model phone, android 8.0.0

Same problem here, using Sony Xperia XA1.
Didn't update on anything, no mops, no xBox live account. Was playing it before sleep and couldn't pass the white screen next morning.
Tried everything (restarted phone, uninstalled and download again from Play Store, deleted all data and re-installed, turned off wifi, network, … … just nothing works.

Very frustrated.

same issue for these phones:

Samsung A5

Huawei Mate 9

Frozen at MINECRAFT screen.

Same issue with a xiaomi redmi note 4, the Android version is 7.0 

I think mojang/minecraft added an update that works in the background that stops the game from launching. Basically here's what I understand from the bug:

1) Bug started on Sunday, July 2, 2018. Somebody commented above that backtracking the date of thr app i think or his phone makes the app work.

2) Being online or offline doesn't seem to be the issue. My data was on yesterday but I had no data to use. Not sure how it is for everyone.

3) Seems it have affected a lot of android users.

phew I thought I was the only one who has the same issue. 😞

I have the same problem. My mobile is a Nokia 8 running Oreo 8.1.

Same here.

Samsung Tab 4, Android 5.1.1 working fine a day or two ago.

Hangs on start.

Reset, un-install and delte /games/com.mojang then re-install did not fix it.

When it starts up there is some https traffic to the internet from the app to to some IP's without a reverse DNS and then nothing, it hangs.

Kids iPads and my iPhone are fine.

Same problem, Galaxy tab s2 android 7.  Game was working fine until 8pm 2nd July, now stuck on white screen.  I'll be wanting a refund if not reolved soon 😞

Same problem om Huawei m2-a01w... and just got the game

Same problem as everyone else above on an Amazon Fire HD 10 7th generation. It was working on Sunday July 2nd. Have tried force stop, clear cache, clear data, ununstall, reinstall, and reboot. Was going to try factory reset but reading comments above makes me think it will not work.

When I had this problem all I did to fix it was to delete all my resource packs through my file manager. I could of moved the packs temporary but I figured just to delete them because I personally don't use them often and they crash the game frequently.

Same here as of July 2nd. I use a Galaxy Tab E, Android 7.1.1

Everything was working fine July 1st when I was playing on my realm with a friend. I tried restarting the device, then clearing the cash and restarting again, and when that didn't work I uninstalled and reinstalled the app. It still will not move pas the white loading screen.

Same issue, galaxy S9

Same issue freezes on white screen during loading. This problem has only occurred since Sunday 1st July, all was fine before then. I have uninstalled and reinstalled minecraft and no change.

Lenovo Tab2 A10-30
No mods

Same issue, Nokia N1 tablet Android 5.1

I have the same issue as the others. The screen freezes on the white minecraft screen. I have uninstalled and reinstalled and tried everything else I can think of but it does not work. I began having this problem on July 2 2018. 

RCA Viking Pro Android Tablet

No Mods

I have two non-rooted LG G6 phones (T-mobile) having the problem.

1 is running Android 7.1.1

1 is running Android 8.0.0

Running Minecraft v1.4.4.0 from Google Play

I am also having the same problem on my Galaxy J7; I've tried all the normal things, some world deletion, and even the date change, unfortunately, to no avail.

Same issue samsung galaxy s7 edge 

Same issue here (Version 1.4.4.0 on Android 7 and Samsung J7 Prime) even though it worked fine before.  Cannot load game, it hangs on white "MInecraft" intro screen indefinitely and no uninstallation or reinstallation or clearing of game data and rebooting has helped.

As I said on a duplicate ticket. I've had the same issue with a note 8. All trouble shooting has failed and there is plenty of space left

I have a Moto Z2 and I'm having the same issue.  My son has the same phone (not beta), but he is not having this issue. WiiU and Windows versions still work fine.

Same problem here, Galaxy Tab S3. Here is some logcat output I get that may or may not be relevant:

07-03 08:09:11.099 1460-1686/? D/AllAroundSensingService: packageName : com.mojang.minecraftpe className : com.mojang.minecraftpe.MainActivity
07-03 08:09:11.177 25628-25644/? E/BitmapFactory: Unable to decode stream: java.io.FileNotFoundException: /data/data/com.mojang.minecraftpe/games/com.mojang/minecraftpe/custom.png (No such file or directory)
07-03 08:09:11.177 25628-25644/? W/System.err: getImageData: Could not open image /data/data/com.mojang.minecraftpe/games/com.mojang/minecraftpe/custom.png

...

07-03 08:09:11.473 25628-25644/? D/libGLESv2: STS_GLApi : DTS, ODTC are not allowed for Package : com.mojang.minecraftpe

Same issue on a Galaxy Tab S2.  I have also tried all the available troubleshooting, etc.  The game works fine on my son's tablet (I am pretty sure it is a Galaxy Tab A or E)

Same happening with me my phone is redmi 4

This is day 6 not working on my lg5 android phone

Same on my LG Aristo 2

same issue on my Galaxy Note8

has been working perfect, then out of the clear blue, not new apps installed, or any change to the device;
worked fine, made dinner... then this.... did all the same things everyone else is, uninstalled, reinstalled, factory reset.... what a PITA!!
same results.....

Just to follow up, I have a Google Pixel 2XL where the app (same version) works fine. I also get the logcat errors there about image decoding (Unable to decode stream: java.io.FileNotFoundException: /data/data/com.mojang.minecraftpe/games/com.mojang/minecraftpe/custom.png (No such file or directory)) so I don't think that's related to the problem. However the following error I see on the Samsung that I don't get on the Pixel 2:

07-03 08:09:11.473 25628-25644/? D/libGLESv2: STS_GLApi : DTS, ODTC are not allowed for Package : com.mojang.minecraftpe

Perhaps that is more relevant.

Same thing on my Samsung Tab A (2017)

I have a workaround that has worked on 3 devices in my household.
1. Make sure Minecraft is NOT open.
2. Change the devices' date (in settings) from automatic to a little while before the bug - we chose June 18th. (if you change it back to auto the issue may recur)
3. Turn off the devices' internet access (both Wi-Fi and mobile data)
4. Open Minecraft.
5. Open settings from the title screen, goto Profile.
6. Sign Out of Xbox live.
--------------------------------------------
Additional steps to play xbox live:
7. Re-enable the internet.
8. Click 'sign into xbox live'
9. Click 'add account' (DO NOT click directly on your email if it's already listed)
10. Login using your email and password. (if it errors just try again)
NOTE: You must have entered your password in the step above for Minecraft to work while on Xbox live. If you accidentally logged in another way, go back to step 3.

It may sound long-winded but as long as you follow the instructions word for word, it works for as long as you don't put the date back to automatic. This fix has continued to work on all devices I've done it on since I did them yesterday. You can always repeat the fix.

Good luck, hopefully it will be fixed properly soon.

Thanks for the detailed workaround, Joy! 

I tried your method and was able to kind of get the game to work.  I get an error, "It appears you don't have a license for Minecraft. Make sure you have downloaded and installed Minecraft from the store."  I tried a few different dates (we purchased the game last December) and nothing worked. 

Thanks for the suggestion, though!  I hope it works for others!

This also happened to me on my Samsung Galaxy J5 2015, but it worked perfectly on my brother’s Kindle Fire HD 8.

Joy Smith, I tried that, it didn’t work. What device are you using?

Yeah I'm having the same problem on my Motorola Moto g6. It's worked so smooth. I have 3gigs of RAM and since yesterday it doesn't get past the white screen with the logo. I tried all of that stuff. I uninstalled it and reinstalled it 6 times and nothing. I looked it up and found out other people on Android only are having the same problem!

Having purchased and installed Minecraft on Android for the first time, I am experiencing the same issue. Since this this appears to be login related, here are some details about my situation:

While I never installed Minecraft on Android before, I have Minecraft Java edition, and I have a minecraft.net account under the same gmail address that I use for purchases on the play store. Is it possible that there is an account collision of sorts? Also, I do not have an xbox live account.

My Android device is Pixel2

I got mcpe to work. I did that workaround from joy but when it said no licence I turned my internet back on and then it worked. After that I turned my time back to normal then it crashed once and now it's fully functional! Tell me if this works for you guys.

Same issue here with 1.4.4.0 on our new Lenovo tablet. Worked just fine a few days ago. Workaround from Joy works to get it started but setting time back causes YouTube app and Chrome to complain about connection security 😞

The same thing started to happen to me the other night. It would crash on me and apparently a youtuYouhad the same problem. I reinstalled it and now like the others it doesn't go past the loading screen. Edit. I have a Motorola E4 plus

Thanks so much Joy Smith! I had tried changing the date before, but nothing really happened. It then dawned on me that I actually needed to be signed out of MCPE and have the app closed while doing this process. LOL :'-) Thanks so much!

Resolved issue by manually deleting all files with a file app.

I've seen, people here writing what you can start game, after changing date for more early, than 1 July, but this doesn't work. How game stops at logo screen before the change, it continues stops after.

Device: Xiaomi Redmi 4X

Android: 7.1.2

Affected Minecraft versions: 1.4.4 and beta 1.6.0.5

It also affects me.

Device: LG V30

Android Version: 8.0.0

Minecraft Version: 1.4.4.0 and also affects 1.6.0.5

Devs - I would be happy to work with you to help resolve this. If you're unable to reproduce this in your labs, I would be happy to provide debug dumps or logs, or whatever else you may need. Just let me know.

I was able to resolve with, possibly, the date change.  Here's, roughly, what I did.

1. Manually set date back a month or so...

2. Disable all data (Wifi, Cellular)

3. Launch Game

   1. Either it works, or you get License error

   2. If license error

4. Uninstall Game

5. Set Time to Automatic

6. Enable Wifi

7. Enter Play Store

8. Download Game

9. WHILE GAME IS DOWNLOADING - leave play store

10. Set date to Manual and backward a month

11. Wait for Install to finish (icon shows up)

12. Install finished

13. Disable Data (Wifi, Cellular)

14. Launch Game

15. Get License Error, Again (don't worry)

16. Enable Data (Wifi)

17. Launch Game, if works, great! If license error:

    1. Set Time to Automatic

    2. Launch Game, should work, if not, try Block Launcher app from play store.

Well that's didn't work sadly Jonathan

Device: Samsung J7 Sky Pro

I have tried everything from uninstalling the game to moving the saves out of the folders and deleting all the folders that minecraft is stored in. Still having the same problem

Same problem - LG Fortune : android : no root

Had the same issue on one of my devices (Motorola G4 plus, android v 7.0, no root). Online, offline booting the game. Reinstalling and making sure the game storage folders are deleted. Nothing seemed to change anything in starting the game.

Some players reported a factory reset would resolve the issue. So what i did was uninstall the game. Delete all cache / data for the google play services. To be exact: Google Play services, Google Play services for Instant Apps, Google Play store. Then i went ahead to uninstall recent updates for the mentioned services. Reverting them back to factory default. The phone starts giving error messages (expected) as some apps depend on the updated google services. Reinstalled the services and verified my login (for google). Hard rebooted the device (volume down and power button), to make sure everything is running again. Reinstalled Minecraft and it works again. (at least for now)

Posting this as it might help to debug the issue. Doing any of the above is at your own risk. As brands and software are different this might have unexpected or different results on other devices.

Same issue here. Can't get past white logo screen as of 3rd July. Samsung Galaxy S9+, version 1.4.4

Same here on my sisters galaxy s6. Tried clearing cache, reinstalling the game etc. But nothing works still freezes on that white screen. On my galaxy s9 (exynos) it still works fine though.

I followed the steps killerbeenl provided. However I reduced the steps to just this.

1) Clearing the cache and data of google play store.

2) Uninstalled minecraft and reinstalled it.

It works even if i'm connected online. However I woulf recommend not connecting online when the app is run. Also what I did didn't require factory resetting, clearing minecraft cache or data which I know is a pain for all the users.

I think the problem here is that the app tries to connect online to google playstore. In the process of retrieving that data and the app doesn't fully complete the process, it keeps an incomplete connection/data of not connecting to playstore thus ending up getting stuck at the white minecraft screen no matter what we do. Hope this helps the devs resolve the issue. Now back to mining for me. Lol.

Found the bug the bug works when u attempt to switch it to external SD card even if u had 1 inside.

Had this issue for a couple days, and it's working now. I didn't do anything, so maybe it's fixed.

Same issue. I have the Essential phone, unrooted, running Android 8.1.0. Tried asking Mojang support about it via Twitter, or at least an update, but they directed me here. 

Thank you so much, this worked for me! 

 
@unknown added a comment - 5 hours ago
I followed the steps killerbeenl provided. However I reduced the steps to just this.

1) Clearing the cache and data of google play store.

2) Uninstalled minecraft and reinstalled it.

Looks like it is working for me too. I didn't do anything after my first post.

Now working again for me. Didn’t try anything to fix it.

Ditto. I did nothing and it works. Mojang or Google obviously did something. It would be nice to have this closed with a reason.

My issue has also resolved itself without me intervening. 

I think simply reopening the game fixed it. I did this when I first updated because it always happens, the game won't open the first time I play it every update but I just reopen it and it works fine.

the same isue for me on Samsung Galaxy S9+. Reopening does not help.

cleared cache for all google, but did not help 😞

Like for others this issue seems to have resolved itself, at least for me. But if would be good to have an understanding of what the issue was.

Same for Kindle Fire. Please fix.

Uninstall Google and Minecraft, Reinstall, It will be solved 

That's what I did. It's all right now 

Thank you for your report!
However, this issue has been temporarily closed as Awaiting Response

Is this still an issue for anyone?

This ticket will automatically reopen when you reply.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki

The issue has been fixed, am I am unsure how, but I'm definitely not complaining.

This is still an issue for me, I use the Kindle Fire 7 Tablet. Please fix! We paid for this game and if we can't even use it, what's the point? Now I have play ROBLOX. Please fix!

Reopening the ticket based on some reports of this still happening.

Still an issue here, Sony z5 compact 

Still an issue on the Samsung Galaxy Note 3

This issue seems to have gone away and come back again. For those affected, did the issue come and go, or has it always been an issue?

If you try changing your Xbox live login (using the Xbox app on Android) does that help it get past the Minecraft screen?

Also which versions are affected in the most recent occurrence?

Version. 1.5.0.14

Sony z5 compact 

Issue never went away, still can't play, getting withdrawal now! 

Android 7.1.1... My phone z5. Not working.

I can also confirm that it is working fine on my sons z3 on Android 5.1, which has the new minecraft update . Weird... 

this happens again in version 1.6.0.6

I and my husband have the same model. (Android X1)
I can start a game. But my husband can't start a game.

There is capacity sufficiently both.
The version is 8.1.0.

My husband keeps waiting from July 11.
He feels sad very much. It's very regrettable that I can't play a game with him, either.
I want you to settle this problem fast.

I found a way to bypass it. I download Minecraft from the play stoe. Adjust my settings in-game, skins, but I don't download the music pack. After doing that I create a new world and stay in it for 5 seconds and close the game once I exit to the minecraft menu. Once that happens Minecraft never crashes for me as long as I enter the world for 5 seconds and quit everytime. But the weird thing is that doing this you can't get the music pack in the store because it negates the bypass of crashing. After downloading the music pack, I always seem to crash continuously when opening Minecraft. Hopes this help. This happens in 1.5.0.14 for me. Samsung Galaxy S8+.

As I explained in the MCPE-35719, I can't longer access with 1.5.0.14 and Android 7.0 and a SM-A510F device (Samsung Galaxy A5 2016). I am waiting for 14th of July 2018 for a bugfix. with that bugfix, I can return to my worlds with Application as file storage location.

Sends me back to my home screen on my s7 edge but for some reason works perfectly fine on my Samsung tablet.

Sounds very similar to my Android running 8.0.0 with my LG V30+

- https://bugs.mojang.com/browse/MCPE-35873

I have a Lenovo android tablet 5.0.1 and I have the same issue

Same. I have an iPad 4 with iOS 10.3.3. I can't pass the Minecraft logo because then it crashes. I was investigating and this occurs to some iOS and Windows 10 users too. I hope this can be solved.

Same issue, different platform. At the white screen shortly after "Minecraft" logo is done being displayed (which also seems to take a long time to appear), app closes and returns me to iOS home screen. Double-tapping home button to show open apps shows Minecraft is still running, and shows how the app appeared the last time we had it open (the world selection screen), but touching it to open it prompts the app to restart, starts the cycle over again. Closing the app manually and restarting has no different effect. Playing on iOS 10.3.3, 4th gen. iPad. Tried turning on/off airplane mode to see if it was issue with Xbox Live login, didn't have any effect. Have not tried reinstalling for fear of losing worlds.

Same issue, but with iPad mini 2, iOS 11.4.1 and Minecraft 1.5.1

I was redirected from https://bugs.mojang.com/browse/MCPE-35940 but I'm not sure it's the same problem.

My problem didn't start until after the 1.5.1 update, while this seems like an older issue where the game crashes before it even fully loads.  Mine also seems to be very specifically related to the new beach panorama in the background.  It has decided to load the old underwater panorama from the 1.5.0 update a few times, and when that happened I was able to play as normal.  The only oddity when this happened was the magenta and black squares of a missing texture appearing as the background when I saved.

Ipad Air 1 Model MD789LL/B

iOS 11.4.1

Redirected from MCPE-35940 to here, but judging from the symptoms this doesn't look much like the same issue. Maybe the underlying cause is the same, though. MCPE-35940 (and many duplicates) describes a condition specific to 1.5.1 on many iOS and some other devices where the background and menu often manages to load and crash happens after that.

The background and menu don't even manage to load. It crashes just after the Minecraft logo. 

I don't have this problem, but when I changed to the Norse texture pack, I no longer get the aquatic background but the Norse one. I don't know if this will help anybody, but if the problem is the aquatic background (which I get with Chroma Hills), maybe, if you can somehow manage it on another device in some way, a change of texture packs might be a workaround.

So it’s been ongoing and unresolved - when will I be able to play again?

Im playing on a lumia 532 and happens the same thing

Same issue - iPad mini.  I click on the Minecraft Pocket Edition, it opens to "Mojang" logo, then a white screen, then a stone "Minecraft" logo and then it crashes, back to home screen - except it's still running in the background, and if you click it - it does the same exact thing.  This is my son's game, and he would rather not lose his worlds that him, his brother and dad worked to build.  

The game crashes/closes at the Minecraft logo on my wife's iPad Mini. She does not use custom/extra content or even an XBox account.

On my son's Kindle Fire 7 it shows the white screen then goes back to the homescreen. The problem started a few days back. He's v reluctant to attempt to remove and reinstall because of losing his worlds, and from what I've seen it wouldn't work anyway. I'd LOVE to be able to get it working again.

If it doesn’t get fixed soon I may have to leave my mom’s basement. 

The 1.5.2 update fixed it for me =3

Version 1.5.1 is freezing up on me during start up and when not on WiFi it freezes up very quickly after starting to play.

When will iPhone sprint customers get the 1.5.2 update to correct these bugs?

Got 1.5.2 update just after asking but it has not fixed my start up issues. 😭

1.5.2 seems to be working on my wife's iPad Mini now (at least to the main menu). It did say that global resources were reset and that a crash was detected - I'm assuming that's expected as part of the recovery from 1.5.1 not working.

We have this Problem on Kindle Fire since 21. July. The game ist crashing after The white “Minecraft“ screen. A lot oft other Players report this on Amazon Germany.

Got the 1.5.2 update today for our Samsung tab but still crashes during startup.

Same issue on my ZenFone 3 running unofficial LineageOS 15.1; however, my Xperia TX, which also runs unofficial LineageOS 15.1 works just fine.

Ever since the 1.5 update, launching the game has resulted in a black screen, then the white "Minecraft" screen, before going back to a black screen briefly and then the bottom taskbar appearing (back, desktop buttons etc.) and the app closing and kicked. On successive attempts, this still occurs but quicker. My device is the LenovoPad TB3-850F, and is running Android 6.0, with a CPU of quad core 1GHZ.

I'm using an LG V30+ (Model Number: LG-LS998, * *Software Version: LS99821a) on Android 8.0.0 (Security patch level May 1, 2018) Kernel Version 4.4.78, Security Software Version MDF v3.1 Release 2.

I've been using my purchased app of Minecraft Pocket Edition (MCPE) which was working great prior to the 1.5.0.14 version that was updated via the Google Play store on July 10th, 2018. Obviously I have since rebooted it several times, this phone is solid... meaning I am unable to remove a battery.

Currently I launch the game, it states the name MINECRAFT logo with a white background, it then acts like it's going to the next screen, and then the app closes with no error displayed. It's acting like an app crash that for some reason cannot handle the next loading screen which would be simply the main menu. I personally have downloaded the Minecraft Music prior to the v1.5.0.14 so I could play music in the game. Not sure if this is related or causing additional issues as well.

I do have a file manager app on my LG V30+ that will allow me to view the internal storage and I can see in the root there is a games folder. Within it there is a com.mojang and from within there I have additional folders (attached to screenshot) but I'm not sure if there is anything relevant to help with determining the lingering issue of not being able to open it. I have opened the logs folder, but there are no files.

I'd love to uninstall the game & perform a re-install, but I have local game data I'd love to save that I've spent hours creating with my family.

------

**UPDATE:* *I have recently updated my MCPE as there was an update released in the Google Play Store *(*on July 20th, 2018) for version 1.5.1.2 but there again is still no change. We still have the White Background, Minecraft Logo and then the app crashes with no error. 😞

------

**UPDATE:* *I again have recently updated my MCPE as there again was an update released in the Google Play Store *(*on July 24th, 2018) for version 1.5.2.1 but there again is still no change. We still have the White Background, Minecraft Logo and then the app crashes with no error. 😞

Still affects version 1.5.2 on iPhone 6 iOS 10.3.3

My daughters is fixed after the new update. iPhone 6 plus

It works now on my son's Kindle Fire 7. ThANK YOU for saving our summer!!

My Motorola g5 phone is Still affected (Android 7.0) been like this for about 2 weeks now

Update from my last comment it seems that it crashes when i download the music so i think that what cuases this is the in game music

I’ve had music for a long time so I’m not sure it’s causing my issues of lag and crash/freeze

Specs:

Samsung Galaxy Tab A model SM-T580 (2/32 GB)
Android 7.0 (3.18.14-13041686)
Minecraft 1.5.2

Minecraft white Logo is shown and then the app crashes with no error message and I'm back to the home screen

Yaaay!!! Mine is working well now! iPhone 6s
Thank you!

Game works on my phone but my Lenovo tab3 7has that issue and not responding

Even when I have the new update

LG Stylo 3 LG-LS777
Android 7.0

Game crashes while white Minecraft screen is displayed.

The 1.5.2.1 hotfix should has not resolved the issue for me. My device is a Samsung Galaxy S8. The only piece of additional information I can give about this is that upon the first time opening the app after the hotfix, it spent a little bit longer on the initial Minecraft logo screen with the white background.

Yep uptade from last comment my Minecraft is crashing because of the in game music. I can confirm that for my case

I also downloaded the music recently, I guess I never noticed that ever since I downloaded it a little while ago I started having all sorts of problems (all were resolved besides this one which crashes after the Minecraft logo screen).

1.5.2.1 resolved issue for us on iPad 4. Same outcome as Ben S. above, when we arrived at the main menu we got a pop-up at top of screen saying something about global resources being reset and a crash being detected. Works fine now.

Update: Saw someone earlier saying that Minecract would launch via "Block Launcher" and so I downloaded this app and now it works, but only through Block Launcher. Not sure why, but my worlds aren't showing up? I didn't delete them? Very confused as to why Minecraft loads through this other app but not when I actually tap on the actual Minecraft app. Please help.

Another update: went on Chrome and searched up Sphax Purebdcraft texture pack. I tapped the link that lead to the Minecraft Bedrock Marketplace. Minecraft automatically launched and I was taken to the place where I would download the Sphax texture pack. At the top it said something about a global crash report for a few seconds. And now, the app seems to be opening perfectly fine? I highly reccomend anyone else with this problem goes to the Sphax texture pack website and click the link that takes you to the marketplace page about their texture pack. Hope that wasn't too confusing. Warning: all of my worlds seem to have disappeared. Very upset about this, and yes, I did try changing from "external" to "application" and vice versa. Very upset about this. Hope Mojang can fix this....

Update: I am playing Minecraft on a Kindle Fire 7, I think I am the only one with this problem with this device. Whenever I try to run Minecraft, the game will load but whenever it turns onto the white background with the MINECRAFT screen, the game crashes. I can't seem to get past this. Apparently this is being fixed for others but definitely not for me. Below I have given you information about my device, if the developers see this, PLEASE FIX. I am missing out on loads of things just because of this. We paid for the game and if it's not working, it's a waste of money. I am begging the developers to fix this issue, I am sure it is not only me, hundreds of others are also experiencing this issue.

Device: Amazon Kindle Fire 7 8GB ( 7th Generation Fire 7 )
Currently running: Fire OS 5.6 1.0 (Installed 4th April 2018, 00:55 BST aka British Summer Time.)

I just did the update on my iPhone X and is still not working

Samsung galaxy tablet A
Just got Minecraft after having it purchased for a while and its ridiculous that I had to restart my survival for the 5th time please fix this issue

Samsung Galaxy S6 Edge Plus

My mobile phone model is Redmi 4X. After the update, it is still stuck in the white interface. It is useless to clear the data. Android version 7.1.2, MIUI version 9.6.1

Could those still affected tell us which (if any) any global resources they had applied before the issue started please?

By "global resources" I assume you mean resource packs and skin packs; in that sense, no, bar free skins I added, but these were added months before the issue arose. If the definition stretches to maps from the Store, yes; I had recently redownloaded the "Ready, Sleddy, Go!" map I acquired for free over Christmas. Also, the music download too which I aborted as it was doing it as it didn't seem to be doing anything.

My son has a Kindle Fire fifth generation. We are still getting kicked out after the white minecraft title screen.

I use an RCA Galileo Pro. I have this issue.

As reported on the 25th of July:

I'm using an LG V30+ (Model Number: LG-LS998, * *Software Version: LS99821a) on Android 8.0.0 (Security patch level May 1, 2018) Kernel Version 4.4.78, Security Software Version MDF v3.1 Release 2.

I've been using my purchased app of Minecraft Pocket Edition (MCPE) which was working great prior to the 1.5.0.14 version that was updated via the Google Play store on July 10th, 2018. Obviously I have since rebooted it several times, this phone is solid... meaning I am unable to remove a battery.

Currently I launch the game, it states the name MINECRAFT logo with a white background, it then acts like it's going to the next screen, and then the app closes with no error displayed. It's acting like an app crash that for some reason cannot handle the next loading screen which would be simply the main menu. I personally have downloaded the Minecraft Music prior to the v1.5.0.14 so I could play music in the game. Not sure if this is related or causing additional issues as well.

I do have a file manager app on my LG V30+ that will allow me to view the internal storage and I can see in the root there is a games folder. Within it there is a com.mojang and from within there I have additional folders (attached to screenshot) but I'm not sure if there is anything relevant to help with determining the lingering issue of not being able to open it. I have opened the logs folder, but there are no files.

I'd love to uninstall the game & perform a re-install, but I have local game data I'd love to save that I've spent hours creating with my family.

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**UPDATE 1:* *I have recently updated my MCPE as there was an update released in the Google Play Store *(*on July 20th, 2018) for version 1.5.1.2 but there again is still no change. We still have the White Background, Minecraft Logo and then the app crashes with no error. 😞

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**UPDATE 2:* *I again have recently updated my MCPE as there again was an update released in the Google Play Store *(*on July 24th, 2018) for version 1.5.2.1 but there again is still no change. We still have the White Background, Minecraft Logo and then the app crashes with no error. 😞

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**UPDATE 3:* I had my Wife check her version and she has the most current version install like I (version 1.5.1.2) however unlike I, she CAN open her Minecraft Pocket Edition. We have the exact some make & model phones but the only difference that I know of is that I had downloaded the Minecraft Music pack from within the MC store where as I know she has not. Other then that, we have everything game wise exactly the same running on our Androids.

I resolved this error on my Samsung Galaxy S8 by clicking a link online (PureBD Sphax website?) that takes me to the Minecraft Marketplace. This opened my Minecraft for the first time in a while and the game has been loading fine ever since. Despite this, all of my worlds have been deleted, and so has the Minecraft music that I downloaded before I was having problems. I have never had a problem launching the game before I downloaded the music. The app now opens perfectly fine, but sadly my worlds are all deleted. I hope this helped other people who have been having this problem and the people who work at Mojang.

That's a really useful observation @@unknown.

For those affected, are you able to launch minecraft by pressing the "Get This Item" button in this page: https://marketplace.minecraft.net/en-us/pdp?title=purebdcraft

(Purchase not necessary - it should just launch the game and open the marketplace)

If I follow the link for mobile, and choose Android... I'm back at this page on the Google Store which allows me to "open the app" but then continues to crash.

Are you sure you're tapping the green button "Get This Item"? That shouldn't lead you to the play store as far as I can tell.

So If I click the big "GET THIS ITEM" which links to (https://marketplace.minecraft.net/en-us/pdp?title=purebdcraft) it attempts to open my MCPE but just like before crashes after the white Minecraft logo, and again no error. 

I'm having the same problem listed above. I have an s7 edge with android version 8.0.0, and every time I open it up, the game crashes after the "Minecraft" loading screen. Clicking the "GET THIS ITEM" button doesn't work for me either. This all started after the first time I played without being signed into my Xbox live account. (I had to sign in to download Minecraft Music so in game music disks would work, then signed out)

Another update: I had installed a shaders resource pack and when I tried to try it out, that's where my issue started.

Device: Kindle Fire 7 Tablet

Sometimes some resource packs are not updated to support current version of the game maybe thats why you are having problems..

I play Minecraft on a Lenovo tab3 tablet Version 5.0.1 and having the same issue

I haven't been able to play Minecraft because of this for about a month or so, and I have a Samsung Galaxy s4...

Version 1.5.2

I've been reading the past comments and it seems that a lot of people are downloading the Minecraft Music prior to their game not working. I'm convinced that's what went wrong with my game, because I did the same thing. Wanted music disks to work, then downloaded it, now I can't play Minecraft. Is their a bug or something in downloading the Music?

I didn't have a problem downloading the music, and no problems after that, until I updated to 1.6.0.6. Still not working on 1.6.0.8

Acer B1-770 running Android 5.0.1

Oh yeah, I am having the same problem to those who didn't catch the subtle hint.

Zachary I think you are onto something...
I really don't want to have to uninstall & reinstall the entire MCPE game. I've got some worlds I'd love to keep, but even under /game/com.mojang/minecraftWorlds there are no files 😞

Does anyone know if there is anyway to manually uninstall the MineCraft Music if it was previously installed as a way to test this theory out?

Nathan, I too went through the files, and I found nothing regarding the Minecraft music.  No files or anything hinting it would be it. I'll bite the bullet and delete my saves, and game and see if it fixes anything (hopefully deletes Minecraft Music with it)

UPDATE: I just went into my settings and cleared the cache for minecraft, tried to open the app.. nothing- still having the same problem. Then went back into settings and cleared the data (cleared everything), then tried the app.. AND IT WORKS AGAIN. It's a bummer I had to delete my only save which I had over 25 hours on but it's better than nothing. Last resort try that.

I thought that may be the way we'd have to go eventually... I've got about 48+ hours on my Worlds that my kiddos and I have built with their Mom and I'd hate to have to blow it all away.... but it sounds like we may need to bite the bullet as well 😞

We learned a lot which should make things go a lot faster this time around if we need to start from scratch. :\

Yeah, I downloaded the music as well, there must be some kind of connection...

NOOOOOOOOOoooooo Zachary. You didn't need to delete it. You could've moved the world folder to another directory...

@Scott Everingham so if I move minecraft and it's folders on to my SD card that will get the game to work

Still isn't working for me. And im using a s7 edge.

Solved it try leaving as a beta tester and try the game then

I copied the folder with all the saves in it, but couldn't get the old saves back into my game

I have done everything from reinstalling the game to resetting the game I have lost all of my world's in it because of this and the update didn't even help if anything all it did was speed up the crash time. I switched to beat hoping that would work but that didn't either Idk what to do my ign is Trollium Tacos

^ I play on a Kindle Fire HD7 with Google play installed and no I have not had any problems with mc till the aquatic update

When my sister updated Minecraft on 8/7/2018 to version 1.5.3, I was hoping this issue would've been resolved. Although it hasn't still. My sister plays Minecraft on her Samsung Galaxy S7.

Thank-You 🙂

I just noticed I said s4, but I meant s6... I actually have a Samsung s6, not an s4 lol

Still playing up after the update.

1.6.0.30 is out for beta testers. But it might not have been fixed

We'll see about that 😉 - I can't wait to get back on, it's been about a month. 😞

Did it fix it for you?

Still hasn't fixed it for me

I'm waiting for version "1.6.0.30" to roll out into the Google Play store that Scott mentioned above. Apparently this fixes the issue... my question is how many times am I going to have to update my current version before it's working again. ⚠️

I'm currently running MCPE v1.5.3.0 & it sounds like I have quite a wait to go . . . 😞

@Nathan Hammack

1.6.0.30 is out (it's a Beta).

. . . & can we download it from the Google Play Store / iOS? (That's my point is that we're going to have to wait if it's still in Beta) unless you have some other means to be able to share this Beta version that seems to be the one that fixes a rather big issue for all of the users affected that have reported it in this documented bug chain.

You can join the Beta on Google Play by going to the Minecraft page and scrolling to the bottom of the page. Warning Betas can be unstable and may have world corrupting bugs. Please back up your worlds before playing on the beta.
There is currently no public beta program for iOS.

This is the Android Beta Link for all of those who went looking for it as well as I and could not locate it... https://play.google.com/apps/testing/com.mojang.minecraftpe

Well after testing the Beta version on my Android 👎

• Confirmed that the issue is still happening with MCPE version 1.6.0.30 installed on my LG V30+ running Android Version 8.0.0 😞

Not quite "Fixed" as Scott previously mentioned.

Guys, I'm on a Kindle Fire 7, how do I get to this "beta", thingy?

Public betas are not available for Fire or iOS current.

I joined the beta, got an update to version 1.5.3 

Is that correct?  It does not work anyway, same issue as before.

1.6.0.30 is the current beta version. Please only add information regarding devices affected as having conversations here sends emails to 74 people per message.

For any more questions regarding joining / leaving the beta or if it is supported on your device: please read this article for more information.

OH GOSH I AM SO SORRY. I had no idea that you couldn't become a beta tester on some platforms. Sorry to those who went looking for it.

On my Acer B1-770 Running Android 5.0.1, the issue has started for me a few days after i updated to beta 1.6.0.6. Two updates later it suddenly started working. I was so excited because it was working again so I assumed they had fixed it. I sincerely apologize to those who are quite mad at me for assuming and putting everybody on the edge of their seats

Edit: When I had updated it, I had my "com.mojang" folder renamed to "com.mojangster" so it couldn't find the folder. I am clueless why it started working for me.

Will this problem be fixed on Fire O.S? I own an Amazon Kindle Fire 7 and there have been updates but the same problem is still happening.

Minecraft 1.5.3 crashing on startup with Wi-Fi on and iOS 11.4.1. Having Wi-Fi off seems to prevent the crash, but turning it on even while the app is already running immediately makes it freeze until it either crashes completely or Wi-Fi is turned off.

I'm finally able to play the game again with the beta somehow! However, it crashes once or twice before I'm able to play. The white logo screen shows, then crashes, then shows again, and either crashes again or goes straight to the game. I'm still very thankful to be able to see all of my worlds and play in them again for sure. I'm not sure what you did to fix most of the problem, but thank you! I'm finally playing after a few months 😃

Okay, so the music is definitely the problem. Long story short, I downloaded the music again in the game and it immediately went back to the same behavior.

One of my friends recently started having this issue on an Nvidia Shield Tablet K1, surprisingly, it appears to be caused by loading a file with an invalid character in it's name, the file is located in the music pack folder, the character is unknown but a workaround would be to delete the music pack folder and never redownload it until the issue is fixed. I will add more information as my friend and I investigate this issue

@unknown If you have any further information about the invalid character in the files it would be appreciated, as it seems this is not happening consistently to every player.

This has been fixed in the 1.6 update for Samsung Galaxy Note 3

(Android Samsung tablet) After seeing some recent comments that the update v1.6.0 works, I updated this morning and it hung the first time but worked on the second attempt (the white screen took longer and the Minecraft logo stayed longer too). It works fine now, with music, and with saved worlds intact. Big smiles today !  I would like to send a HUGE THANK YOU to all involved !  :  )

• I've got MCPE 1.7.0.2 installed... & it's still not working. I get the white MC logo & then it crashes still. :\

• Using Android 8.0.0 with a LG V30+

On samsung galaxy s8+ and having same issues with repeat crashing upon startup after downloading music. Hellllp

Yeah, I just re-downloaded the music as well... It's still crashing the same way for some reason, even though the beta somewhat worked for me...
Figuring out the reason for this bug cost my worlds... And now I can't ever get them back...
Immediately once I tried to switch to external storage, minecraft crashed and stopped working. I wonder now how many more worlds it'll cost me... 😞

• Installed the latest beta.... MCPE 1.7.0.3 ... & it's still not working. I get the white MC logo & then it crashes still. 😞

Huawei MediaPad 2017 - 2018 versions. I have the problem where I CRASH when it goes to the Minecraft Logo screen. 

Lumia 635 patched up to date (windows 10 mobile) running mc bedrock 1.6.14. I had this issue since the update and of course, I'm not very happy-.-

In case of confusion, mc loads the white mincraft banner, transitions to the aquatic background but before any buttons are loaded, the screen goes black.

I noted that menus are 'a thing' at the moment so I'm wondering whether some well intentioned 'person' decided to introduce some menu code that was not fully tested for the entire mc ecosphere?

Further to my comments earlier, I had another look at the who start up experience and noticed something that seemed like an error fork that might be contribiting to this bug. At the initial mojang banner which may or may not load (that in itself is a departure from normal behaviour - debug / testing code?) there seems to be a pause before the mojang banner goes into landscape mode. That mojang banner only renders as a blank white screen (the landscaped one) prior to the initial minecraft screen with the white background.

Once the white minecraft banner transitions to the aquatic background, the view starts to pan around and then starts shaking and it is somewhere in that area that the issue arises as the screen then just goes completely black.

I have cleared my edge cache, restarted my device, tried joy's date and offline workaround to no avail but I'm hoping that these detailed observations from a seasoned debugger will help you pinpoint the problem guys as it seems to be an issue that has been around too often and long not to be resolved even by 'a noob' 😉

By the way, read seasoned bug hunter rather than debugger above. This jira app doesn't allow a cursor so I'm NOT retyping all that!

And who start up experience should read as whole startup experience.

Following up from this morning, I just tried to start up and again it didn't work at first... it took 5 attempts, kicking back to the Android homescreen each time, before then finally working. I wouldn't normally try 5 attempts but because it was running fine this morning after not doing anything for over a month I kept trying !

I looked quickly through to see any way of changing "storage" but the top box was blank with just two tick boxes next to it on the right, and when clicking on a world there were 5 blank darker grey boxes and one light "dustbin" button in the middle. On "inventory" installed packs it only showed worlds and skinpacks, no music pack, and on "audio", only had volume setting for music.

I saved and quit, and the next time trying to load, it just hung on a black screen without getting to the Minecraft logo on white, the home button on the tablet was unresponsive, and only the power button worked which took it to black screen with the Android notification bar at the top. So I swiped Minecraft to close it from the Apps drawer.

On the next attempt, it took a long time on the white screen, about 45 seconds, then loaded fine. It beeps and a small top modal message box says "Global Resourses Reset. A crash was detected".

Repeated several times with two attempts just going to black screen as above, 6 times it went straight back to the Android homescreen. then loaded on the 7th attempt.

So, quit and tried again, sometimes I pressed the icon on the homescreen to launch, and sometimes tried from the app drawer, and sometimes then swiped the app icon away and tried again from the homescreen icon, sometimes I even turned the tablet upside down to see if it makes a difference but I don't think it did, but after nearly 20 attempts it worked ( ! it became kind of a game in itself )

Again it had the message : "Global Resourses Reset. A crash was detected". Plays fine !

Windows Phone -
Lumia 930-
Windows version - Latest cba just latest read below

So few days ago I was trying to find a decent world , I reinstalled the app a few times to wipe previous ones. During this time the Minecraft App updated to latest. 1.6.14.0

I missed this however, when I launched it the crash happened. So first to crash

The app loads on fresh install.
First popup sign into Xbox live u click X
Then the update notes appear fine. The background is moving behind it.
Moment u pass these notes by hitting continue the app bottoms out so hard you would think it's trumps approval rating.
It crashes to a black or white screen.
Re loading the app after this gets you to the water background but it doesn't move. It flickers then crashes to black screen.

So I'm ok with trouble shooting, I presumed that windows did not wipe app folder, I know this now is not the case. I proceeded todo the following,

Hard reset.
Factory reset
Replacing stock firmware and reloading everything in order with only MC to test.

Each time the above repeats itself. I have lost a day in total trying to fix this.

After all this I started to attempt to access the root Dir for Minecraft however thankfully I saw this post. The problem is with the new Menu screen. The problem is with the latest version worked fine before and tbh I dont care about seeing underwater before I join a world. I care about joining the world.

Please fix this because I'm 100% more window users will be in same boat. Windows phone that is , our boat is syncing fast. See what I did there. It's not great, Facebook is nearly out, Instagram is heading off , we are left with Minecraft and a camera. It's worth it tho , I won't let Cortana die
she saved me from the flood all that time ago. Flynn introduced us and we just had sparks fly

Windows phone 10 btw. Crashes before menu screen. Background doesn't move and started on the last Minecraft update to recap.

Enjoy I will await a update because u guys are epic and have been since alpha

Peace Spill out

Confirmed on Lenovo Tab3 7 Essential Android 5.0

I have the same problem on an Asus Zen pad, running android 7.0. It started on 29/08/18 and I have a very unhappy autistic child!!!! It just stays on the white minecraft logo screen, and we are unable to exit until the "this app has stopped" message appears. 

Ok, so I'm back again with some good 'other news'. I exported the worlds on my laptop after my phone episodes once I got back and updated mc on there and that seems to work perfectly, however, due to the update issues I am wondering whether realm owners will have a global 3 days extension.

I thought that the issue would have been tracked down and fixed by now but my phone hasn't recieved any updates as yet and i still have the issue on it.

I think a realm extension will go some way to restoring any goodwill lost as the result of these update issues.

Note: There are others talking about this issue in xbox clubs that have not reported it so far so it might be a good idea to be proactive.

My son's Note 6 is freezing on the white screen too. Its been 2 weeks and he's cleaned space out, restarted, updated his os. He's afraid to reinstall for fear of losing worlds

• Installed the latest beta.... MCPE 1.7.0.5 ... & it's still not working. I get the white MC logo & then it crashes still. 😞 👎

Using: Android 8.0.0 and running it on a LG V30+

I uninstalled the app and reinstalled it again to find one of the worlds I had previously lost. Although, it was an older version of the world, so it didn't have any of the recent changes I had made in June and July. I still don't have one of my favorite worlds back, but it'll do for now. The app is working without the music installed, but I know that re-downloading the music will crash it again. For everyone who really wants to play again, try to backup your worlds to the cloud and/or a computer and reinstall the app (don't try beta), just don't download the music. Hopefully that can be a temporary way to play the game until the bug is fixed. Why all of this trouble was caused by downloading music that was previously in the game, I don't know. Why should we have to download the music, when it should be a given? I'm kind of annoyed that downloading the music led to my worlds getting deleted...

The main problem for me is the fact that in my MCPE there is nothing to backup world wise...

For me if I go to my Root directory on my Android using File Manager (comes with my LG phone), Games, com.mojang, minecraftWorlds, I have an empty directory (it is also set so show me hidden files, but nothing is there) so I'm afraid to uninstall & reinstall in fear of losing everything 😞

Hi, I opened a ticket and it was deemed a clone of this one...... So I just wanted to double check if anyone is having this issue on PC (Windows 10 version). I have double checked the Event Viewer and the error I am getting is the 0xc0000005 error. I've started my computer up in a clean boot and tried reinstalling the app, making a new profile. All the fixes I've found aren't working. (But the app did work yesterday for a few hours so it just seems very intermittent.)

EDIT: My game gets stuck on the Mojang screen then closes after 5 seconds

Minecraft wont open (crashes)it doesnt get past white loading screen that says minecraft.This has been happen for like for 2 month and you guy at Mojang can't fix it.when will this bug get finally fixed(Android/LG) 

I'm absolutely sure that downloading the music is the reason for this bug, at least for my device: Samsung Galaxy s6. The beta has glitched and crashed the game in my experience, and no matter what, it deletes my worlds even when I back them up. I have my xbox live account always connected, but for some reason, it doesn't keep my worlds with it. I have lost two major worlds to this whole situation, with so much progress and work put into them. I'm getting more and more tired of this whole mess everyday. About a month after this bug started happening to me, I found out about the beta, and me being so desperate to play again, I joined the beta. After leaving the beta, all of my worlds were deleted. Honestly, I knew the beta would be a risk, but I had spent so much time waiting just to be able to play the game... I spent a lot of time trying to see if I could get my worlds back, and the videos I watched lost hope for me. "This won't work if your worlds are deleted currently" and "I can show you how to backup your worlds in-game so they won't be deleted". I have no clue when it'll be fixed, but even one month was way too much for me. If it were fixed earlier, I wouldn't have lost one of my favorite worlds permanently. All of my com.mojang and minecraftWorlds folders are empty now, but there were files in them before my worlds were deleted. Please, no one else should have to deal with the same chaos, it needs to be fixed so that it won't happen to someone else in the future...

Just to update from 30th August, my version is still working, with music, but sometimes takes several attempts to load. It never loads first time but does in the end.

It's worth trying before uninstalling anything. Usually takes 7-8 times, and then says "Global Resources Reset. A crash was detected".

Music is on. The only thing that doesn't seem to work now is that the tame ocelots and dogs won't stand up anymore. I think they forgot about us in the month away.

My ZTE Blade X is having these problems and I can't get past the initial start up page. Haven't been able to in the past 3 days actually.

I have this same problem too. For several weeks now the games has crashed on the white Minecraft loading screen. It happens on both Android devices I use; Samsung Galaxy A3 2016 on Android 7.0 and a Lenovo TAB 3 8 Plus on Android 6.0.1. It seems to coincide with the update to version 1.6. Since then the game hasn't loaded once on either device.

Due to an unrelated incident on my phone (I kept getting the same Emergency Wireless Alert notification on my Android 8.0.0 LG V30+ from back in August when I was near a flood zone) I ended up having to factory wipe my device to clear the alert since my carrier said the issue was on my phone.

I have installed MCPE since the factory wipe and it's working fine (with NO MUSIC) since that seemed to be the killer of this issue. I have lost all of my previous worlds and I'm having to start from scratch once again. 😞

But hey, on the upside version 1.7.0.5 is working without any issues. I don't plan on downloading the music again anytime soon.

Recent Update 1.6.1 - Hotfix did not fix the issue.

Basically to recap

Lumia : 930 -
Minecraft Menu Screen crashing every time , game is 100% unplayable as you cannot get past. It won't display menu at all,

I have tried this on factory reset, full firmware reset using Windows recovery manager. Phone is vanilla and still not working, I tried numerous methods to get it to manually crash so it would reset global recourses. Still no luck

I note in the patch notes that Menu improvements were made at the patch it became a issue 1.6.14? The last one.

I have checked this page + version tracker everyday in hope it would be fixed sooner. I won't give out hope as I know u guys are on ball. I did some googleing and seems others in this boat since last patch. I will provide links to this thread later date.

Using an Ipad Air 2, i get the white screen after the minecraft logo if i am connected to my home wifi. If at my friends i can log in and play using their wifi, no issues. If i turn off my wifi connection at home the game will load, and if i turn wifi back on it will crash. I’ve tried changing my wifi settings both on the device and at the router but nothing changes the crashing. I dont get why it works on other wifi’s but not the one i am at the most.

I have a Samsung Galaxy Tablet S2 and am still experiencing this problem. It works if I uninstall and reinstall everytime, but once I leave the app after reinstalling it no longer works.

For those still affected, could you please include information about which version of the game you are using please? (eg 1.6.1 or 1.7.0.9 Beta)

Playing version 1.6.1 on Samsung tab a.  Having same problems as above, keeps crashing won't load, stuck on title screen.  Delete and reinstall and it works the first time but if stop playing and go back in it won't load again. Only had this problem since updated to 1.6.1

I still have this problem on:

Samsung Galaxy A3 2016 on Android 7.0

Lenovo TAB 3 8 Plus on Android 6.0.1. 

Both have version 1.6.1.0 installed.

Same issue. Version 1.6.1 downloaded from Amazon app store today. Samsung Galaxy S7 Edge.

Dear support, this issue has been going on for months, no updates have solved the issue on my side, 1.6.1 included. I have one iPhone X, one iPad 2 and one iPad mini. I've noticed that the problem sometimes disappears when I'm connected to certain networks out of home, but I'm not sure why or if it always works on the same network. Could this be related to some kind of network configuration?

Crashes at White Startup Screen with "MINECRAFT" block lettering logo.  Crashes with internet on and off.

Minecraft version 1.6.1.0

Device: Galaxy Tab S, Model SM-T800

Android Version 6.0.1

If you need any other information, please ask.  This has been affecting my tablet for about 3 months now, not sure if it has been the same minecraft version, but definitely same android version.  Unable to play minecraft with the kids, which is making them very upset.  Please resolve!

We fixed it!

We reset my son's 2015 Fire HD 6 (4th Generation) to factory settings and repurchased/downloaded Minecraft PE and it let him into the program.

Also an issue on my OnePlus 3T. Crashes on startup after displaying the Minecraft logo on a white background.

It appears that the issue may be related to loading custom skins. (The default Steve skin and skins from the marketplace do not cause this issue).

I did a test to make sure:

1. I did a fresh install of Minecraft on my phone (clear app data).

2. Open Minecraft to make sure it opens properly.

3. Close Minecraft completely (swipe away Minecraft in the task viewer)

4. Repeat steps 2-3 three more times to make sure Minecraft loads fine on a fresh install.

5. Open Minecraft. Change skin to a custom one (using file browser or photo app).

6. Close Minecraft completely (swipe away Minecraft in the task viewer).

7. Open Minecraft again, and it crashes back to home screen while displaying the Minecraft logo on a white background.

My phone is running Lineage OS 15.1

The custom skin I load is located in the default Android Downloads folder.

Turning mobile data and/or wifi on and off did not affect the outcomes of my tests. Signing into xbox live also did not affect the outcome.

I downloaded Minecraft from the Google Play Store. The version of Minecraft is 1.6.1

For those experiencing the issue in 1.8.0.8 Beta - there is a new feature of some loading screens that looks like this:

If you are able to add a screenshot of this loading screen at the point at which the game is crashing it will help us to determine what is being loaded at that time, and hopefully what is causing the issue.

I just became a Beta Tester, downloaded and installed 1.8.0.8 and it loaded without crashing. See previous coment for android version and hardware notes. I am not able to play tonight, but will follow up if crashes reoccur.

I'm having the same issue on a Moto X Gen 2. The last update didn't fix ot, nor did reloading the game.

Lumia : 930 - Latest Updates
Minecraft PE - 1.7.14 ? latest to this date

• Minecraft boots fine and displays patch notes . Once you select continue and it goes to load the main menu it crashes to black screen.

Resetting game takes you thru to the ocean background which freezes just before the menu itself loaded.

Issue started with 1.6 patch - has continued the same thru the last 3 versions exactly.

It's like the game is saying "so long and thanks for all the fish"

At no point does the main menu load at all. It would seem this or ocean background is crashing you out.

I have an iOS device, my iPad, which is running MCPE on 1.7.1. It boots up the white screen saying Mojang, then Minecraft. After, it then shows around 1 second of the Aquatic Update Menu background, not the actual menu buttons, before crashing back to my iPad home screen. Can someone help?

I just added a video of what this looks like from my perspective. It's on my iPad Mini 1. The version of Minecraft is 1.7.0. My iPad's version is iOS 12.0.1. I have noticed a banner (just barely showing!) that says "Global Resources Reset. Resources failed to load previously." Maybe that has something to do with this, too.

From MCPE-38287:

Same issue as Jacob described above, it was working fine until the lastest Minecraft update. And now the app won’t load, tried updating my iOS and closing and restarting app. We also see the banner barely showing at the top.

We are using an iPad mini 3 with iOS 12.0.1 with lots of memory available and Minecraft PE 1.7. 

Please post a solution, that doesn’t involve losing all the worlds created.

Thanks!

https://bugs.mojang.com/browse/MCPE-35078?focusedCommentId=492427&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-492427

Now on version 1.7.0.13 and still having this problem. Beginning to think that all the money that was spent on this game has now gone down the toilet!

Well. I was having the same issue. I fixed it. But my version of it is sad. Lost all my worlds.

iPad mini 2,  Minecraft v 1.7.0,   iOS 12.0.1,  crashes with white screen, mine craft logo, then shows message “unable to load resources” or similar, then dumps to home screen.  Much time invested in worlds - I’m going to be very very angry if your defect cannot be fixed quickly.  

I have same problem: when I launch minecraft it goes beyond the white screen with the logo for just a second. I see anunderwater world and then in crashes. Please help! 

Hi, I have the same problem, Minecraft PE edition, version 1.7, load takes an age, you get Minecraft logo and then music followed by underwater scene (minus logo and menu) and the message "global resources reset resources failed to load previously" and the app shuts down.

There appears to be an issue when looking at iPad Storage in settings showing a large number (no byte size at end ie MB)  of Documents and Data but iPad does not reciprocate this in terms of space used.

Recently uploaded Realms which worked first time after install, but subsequently this error occurred on launching Minecraft.

iPad is on iOS 12.0.1 it is an iPad Air

Hi there, same issue. I have an iPad 3, iOS 9.3.3 - using version 1.7, was working fine last week now it crashes just after the underwater scene, there’s a few buttons missing, then it says “global resources failed to load”.

any help would be greatly appreciated. Cheers.

I would like an estimate on how long it will take to fix this issue, as I am going insane because even though I have the same edition on my computer, I have to share it with the family and things are getting a little tense. Please list the expected fix date. Thank you!

Please do not ask for dates as we do not have that kind of information. When this gets fixed is up to the development team and their effort. I can assure you this issue is one of the top priorities that they are working to fix. However issues can be difficult to diagnose as to the cause, which is why they have implemented some things such as the new splash screen with progress bars to tell when something goes wrong and then pay attention to that part of the code responsible for the failure. This issue is also compounded by different things failing on different devices, so we ask you to please not to task when a bug will be fixed as we just plain don't know.
In the meantime, feel free to comment any new information regarding the issue that you feel is helpful.

I know this is of the utmost importance but I have started having the exact same problem on my Windows 10 phone. Just started in the last few weeks.

Also have the issue, crashes on menu load every time, I've uploaded a few crash reports, seems to be the same every time.

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Subtype: KERN_INVALID_ADDRESS at 0x0000000000000030

I have 2 Windows 10 phones. I have a Nokia 640xl which I have updated to the latest 1709 build and I have an Acer Liquid Jade Primo at the highest 1511 build. Game crashes on both during loading. On the Nokia, I get to the menu screen but it says " Global resources failed to load. Resetting global resources." Then it crashes out. The Acer loads Mojang and crashes before it even gets to Minecraft title.

I'm still getting this issue since v1.6.2. I paid for this game so I can play while I'm travelling long distance and as a backup in case of issues with other devices. The time taken to sort this out.... Its just WRONG!

windows 10 mobile 1607. Build 10.0.14393.2551

I am having the same issue except I am on Windows 10. The app is fully updated, and it still doesn't work.

• • Breaking News **

After spending the entire weekend sorting this for my nephew, we reached a workaround. I can't really say but it appears that the xBox (M$) integration fubars it!

This is our workaround:

First run only - clear data, cache, etc

Start MC

Log in to xBox

Play MineCraft, la la la

Go to Settings > Profile and sign OUT of xBox

Quit MC

The next time you start MC go through the login, play, logout and it seems to work. Heaven forbid you forget to log out of xBox our you're royally %%$$% and will lose your worlds (unless you pecked and poked about to save them to an external device - something that should be an inbuilt feature!)

Hope this helps others with teary eyed kids trying to get what they paid for working. Until the Mojang/M$ group resolve it this is all you can do.

Cheers, MadDogDean

Uhm Dean..

That's the problem. You can't get to the main menu in Minecraft and if you reinstall it, it still won't work. I do agree that the integration might have some bearing on this as when you click the sign in button from a new install, you get the crash.

As for cache clearing, not all devices give you that option.

But just retrying yet another reinstall I notice that the craah happens whether signed in or not and if you try bypassing the sign-in, it crashes yet again. By the way, we still haven't reached the main menu yet on either route but perhaps some others can feed back their experience now.

How do I attach a screenshot? I have one of the beta loading screen. And it's been freezing at the same loading point

To add a screenshot, simply use the attach file button below the title of the report.

Ok! I just did! In the screenshots area, it does show the message asking me if I want to close the app (the only way to leave it) so i hope that helps! It keeps getting stuck at that exact loading point. Thanks!

The device I am on is 

Lenovo TAB 2 A10-70F

Umm so I have the iPhone 6s and it usually doesn’t do this but it won’t let me in scence I changed my skin to an old skin and now it won’t even let me too the loading screen 

I have the same problem with the MCPE.  I am using the following hardware and software:

iPad model ME279LL/A = iPad Mini 2

iOS 12.1

Minecraft v1.7

I have attempted to offload the app and reinstall it without any luck.  I am hesitant to delete the app and reinstall as my 7 year daughter has a couple of fairly mature worlds and it will be devastating if I lose those worlds.

We have the same problem:

iPad Air 2

iOs 12.1

Minecraft Update until today.

I try with an iPhone 6 to download the app as new and all is gone well ... but if I put the archive of my games and the internal folder through iTunes, the app make the same problem as the iPad ... so I think that there is a problem on the archive.

iPhone 6

iOs 12.1

Minecraft Update download new.

Soo..

All accepting how game updates work and as always patiently waiting. However it has been since August since I have played the only game I want to play on my device. Looking at the recent reviews in the Microsoft store seems there is many others in the same boat. This has left me in the sad position I feel the need to ask for any news on the next expected update. I notice in the beta changelog it is listed as fixed in one of the later versions (hopefully) and am also hoping we don't jump to a version slightly before this fix is implemented. For arguement sakes I wonder why you didn't just pull the changes that caused this spike in users not able to access the game in the first place or downgrade the windows version to last working but that is not contenuety of progress like you guys work for.

I guess in the most polite possible way of putting it because I know devs get this allot. Is there any update on when to expect a fix for this issue to the Microsoft phone series. I've had to resort to playing Farm Life. It's painful. I wanna /quit

Thanks x

We're still actively working on the problem, but some users have had some success by carrying out a complete reinstall of the game and then not downloading the free music pack (one of the possible causes of the issue.)

Here are the steps needed to carry out a clean installation of the game. Please only do so if you feel able to delete files on your device. You will need access to some sort of file explorer in order to back up your world saves and to delete the game files before reinstalling the game.

Backup any data you don't want to lose, then try the following:

1. Backup your MinecraftWorlds folder to a separate folder or drive of your choice (if you want to save your worlds) (Device storage > games > com.mojang > minecraftWorlds)

2. Uninstall Minecraft

3. Delete the com.mojang folder (Device storage > games > com.mojang)

4. Reinstall Minecraft

5. Run Minecraft and if it works restore your MinecraftWorlds folder

Sometimes a clean install of the game will help with these kind of issues.

You might find the following links helpful:

• Where are Minecraft files stored?

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Feedback – 📖 Game Wiki

Just resolved the crash-on-launch "global resources" issue my kid has had for a month or two, on a fully up-to-date iPad. Couldn't get a screenshot of the crash, as Minecraft folded completely as the message was appearing- just got glimpses of it... iOS logs available on request.

Fixed as follows: Using iTunes, saved a copy of the Minecraft "games" folder, duplicated it, and experimented with removing worlds from the minecraftWorlds folder in the copy, then re-adding (thus overwriting) "games" through iTunes. After halving through all 135 words he had, it turned out to be none of them. Replacing the "games" folder with an empty copy did however allow MCPE to launch, though, of course, with no saved preferences.

So I had a look at the preferences stored in "games", and decide the most likely culprit was options.txt. On a hunch, I removed the following lines:

game_skintypefull:c18e65aa-7b21-4637-9b63-8ad63622ef01_Custom
game_lastcustomskinnew:c18e65aa-7b21-4637-9b63-8ad63622ef01_CustomSlim
game_recentskin1:c18e65aa-7b21-4637-9b63-8ad63622ef01_Alex
game_recentskin2:c1edba2a-fd0f-4ab3-9058-0e8b7040c18a_Butterfly
game_recentskin3:c18e65aa-7b21-4637-9b63-8ad63622ef01_Custom

-The only "skin" lines in the file, and the only customisations, I'm aware of. I believe they come from a Girl Skins pack.

Voila. Minecraft working again, all worlds intact. Happy kid, playing Minecraft, instead of watching idiots on YouTube blabbering while playing Minecraft.....

Thanks for the fix! A lifesaver for my kid! And I suddenly got a hug too!

I selected a custom skin, it didn’t show the new skin and still showed the old one
Next time I tried to open the game and every subsequent time, it crashes at the menu screen

If this issue started after using a custom skin, please comment on MCPE-38112.

Guys, the new update worked a treat on my Lumia. Very well done and thanks for the hard work to solve all of those issues, however... Touch control is not working now on my lumia 735. I spawn ok but I canoot break blocks - you know... Like punching wood - which of course is fundemental to the game :/

you want me to open a new issue or do you think this will be a quick fix? Will try reinstalling quickly (if possible) and update you on what happens first though. Just thinking it might be a product of upgrading rather than a bug (scatty morning :/)

All seems good after reinstalling guys, thanks! Since I lost my original worlds with the offending 1.6 update I used a new world and blocks break ok now. I'm just waiting for the realms to update to check that side of things out.

Let me take the opportunity to wish you all a very merry Christmas and an excellent New Year 🙂

Just updated to 1.8.1 -

• Game loads fine from updating on old version.

• Menus works fine.

• Fix totally works

Device Lumia 930

Latest OS

You guys rock. Worth waiting for , thank you really.

Gona nail this after a 4 month gap.

Cheers keep nailing it

The game loads now but I can’t load any custom skins, I have to choose Steve or Alex or one from a skin pack
Not super important, but kinda disappointing
Happy I can play again though

@unknown: There are problems with custom skins in 1.8. If selecting a custom skin crashes your game, see MCPE-38112. If your skin doesn't change right away but changes the next time you start Minecraft, see MCPE-37926. There are also several other reports, so please do a search before creating a new report.

Glad to hear many of you have resolved the problem now! Thanks for your patience!

I was told my problem was a duplicate of this, so I figured I would lay some new evidence on the table. If you have a 3rd party add-on for texture packs that were not updated to 1.8.0 then the game will freeze up upon loading the file.

Also on some servers that I play 1.8.0 made it so that crafting tables crash your game...

1.8 seems to have fixed the issue completely.

Thank you to everyone involved again, and all the best for 2019 !

: D

Closing the ticket as this should be fixed now. For any other users experiencing the issue, please confirm that the issue is not a result of a custom skin (as per MCPE-38112) or any resource pack or mod. You might wish to remove any packs by going to Settings→Storage and removing cached data and packs (please be careful not to accidentally delete your worlds here.)

Im using a HP SlateBook just updated my Minecraft yesterday.. Now I keep getting white screen on launching app ..I have uninstalled , reinstalled many times reset ..nothing..tried to clear cache data. Once i click on app screen is black for 26 sec then turns white no sound nothing just white screen and stays..I just want to play..

My son is having the same problem as above. White screen on launching app on PE on Kindle Fire HDX. He does not want to uninstall if possible as he doesn't want to lose his worlds.

My son's ipad has same issues of white screen on launching app and not progressing. I've reinstalled Minecraft and using v 1.11.1 now with iOS 12.2. There are no add-ons.

I'm seeing this issue on a number of iOS devices in my household, three iPads and my iPhone XS. None of them will progress past 2/3 loading bar. Need this fixed!

My daughter's 5th generation iPad running iOS 12.2 can no longer use Minecraft after the latest version was released (1.11.1) a few days ago.  I backed up the data, then deleted the app and reinstalled it, and it still didn't work.  I completely restored the iPad without restoring from a backup and only installed Minecraft on it - it still hangs.  Basically Minecraft no longer works on this iPad with completely default iOS settings and no Minecraft data. 

This is still a current issue, please reopen the task.

My son's iPad has the same problem. I reinstalled Minecraft and still did not work. I erased all content and settings, set up the iPad again, and reinstalled Minecraft only. It did not work either. Please fix the bug!

For the recent incidence of the game not launching on iOS, please add a vote and any new information to MCPE-45185.

Galaxy s4 tablet still stuck on white load screen.  been that way for weeks.  updated everything and it still wont work at all.

I have an ipad on ios 12.2 w/ minecraft 1.11.4, just signed into minecraft on a new xbox, now it crashes on startup. If I turn off wifi, I get to the main menu, but after it tries to login to xbox live, it freezes the screen. I also can't play offline. PLEASE FIX THIS GAME.

I have the same issue I have an iphone7 with iOS 12.2 and Minecraft 1.11.4 and it won’t go past the initial loading screen

I have the issue of the mcpe app not starting up it just loads a little freezes and crashes every time. I’m on iOS 12.3.1 and the Minecraft version is 1.11.4

I have the same issue. Using Minecraft 1.11.4 on iOS 12.3.1. It keeps crashing when I try to load it. Sometimes I get past the white loading screen but usually don't. When I do I get a message about how it failed to load resource packs. I've tried offloading the app several times now and nothing. I also tried removing the Xbox app as well as the Nimbus controller app. Still not loading.

I am having the same issue. Minecraft Bedrock will not load at all on Xbox 1. First I get the Mojang logo, then a black screen and then a white screen, then it returns to the xbox main menu launcher. I have restarting xbox a dozen times and it has not fixed the problem.

I am having the same issue. Minecraft Bedrock will not load at all on Xbox 1. First I get the Mojang logo, then a black screen and then a white screen, then it returns to the xbox main menu launcher. I have restarting xbox a dozen times and it has not fixed the problem.

this still happens to me on Minecraft PE and i have updated my software and uninstalled/reinstalled the app multiple times. I’m playing on an iPhone 7 Minecraft version 1.12

it also keeps on happening on my daughters ipad air 2 after i logged in with her microsoft account.

I tried to put it in airplane mode but i am not able to enter settings, then it crashes right away.

any other suggestion. reinstalling the app doesn't help

I'm having the same problem i can't open the app. The apps keep kick me back to my homepage

If you're on iOS, go to “files”, select “Minecraft”, and delete the “XBLStoage” folder. Restart MCPE and it’ll work.

My Minecraft won't load
it goes from a Mojang Screen to a White Screen Then To My Home Screen

same

I am still having this issue! Have tried uninstalling and reinstalling Minecraft Pocket Edition to no avail. My son is not happy.

Using an ipad and software is up to date. Been like this for days now - when will it be fixed please?

6 Nov 2019

We see Mojang splash screen, then blank white screen, then we are returned to the home screen when Minecraft PE crashes out.

Device: iPad Model MC707B/A (3rd generation) IOS version 9.3.5

This issue has been happening since 3rd Nov 2019.

Many users have reported it here... 

https://www.product-reviews.net/down/minecraft-pe-app-problems/

We are having the same issue. Minecraft PE was working fine one week ago when suddenly it wasn't working anymore. It happened actually on November 3, 2019. We also see the Mojang screen turning to blank and then crashes.

We took the iPad to the Apple store, did everything we could, including erasing the system and installing it again and uninstalling and installing the application several times. We have IOS 10.3.3.

Very frustrating, my son is very unhappy. Please fix it.