PlayStation - stuck on red Mojang logo screen

I was able to get mines fixed, but I had to uninstall the game and reinstall it. It worked fine and even faster as well.

I got the same issue

I got the same issue

Cameron Ratcliff, Are worlds removed?

Cameron Ratcliff, Are worlds removed?

I am having the issue too. Hope this gets fixed soon. I don't want to take any chances with deleting the game.

I am having the issue too. Hope this gets fixed soon. I don't want to take any chances with deleting the game.

Same problem here, this seems like a viable fix, but it deletes your worlds right? Would you keep your world if you’re signed into psn or what is the situation?

Same problem here, this seems like a viable fix, but it deletes your worlds right? Would you keep your world if you’re signed into psn or what is the situation?

If you really want to play you need to delete the game and re-install it but you can lose access to PS4 Edition. (May not fix the bug but high chance).

Want Mojang gonna release a good game not a trash game ?

If you really want to play you need to delete the game and re-install it but you can lose access to PS4 Edition. (May not fix the bug but high chance).

Want Mojang gonna release a good game not a trash game ?

For those hitting this issue , does this only affect launching the Editions Disc version of the game?

For those hitting this issue , does this only affect launching the Editions Disc version of the game?

We are getting it for the downloaded (Playstation Store) version. Game is just hanging on the red Mojang screen.

We are getting it for the downloaded (Playstation Store) version. Game is just hanging on the red Mojang screen.

Have the same proble. 

Have the same proble. 

It happens to me when opening the game from the PS4 home screen. I purchased the Editions version of the game from the PlayStation Store a few years ago.

It happens to me when opening the game from the PS4 home screen. I purchased the Editions version of the game from the PlayStation Store a few years ago.

Same problem since 2.07 version.

Any fix other than deleting everithing?.

My original minecraft edition is from disc.

Same problem since 2.07 version.

Any fix other than deleting everithing?.

My original minecraft edition is from disc.

Doesn't seem like it, I have tried restarting my console multiple times (no fix). I guess we will have to wait for a patch to play again. 

Doesn't seem like it, I have tried restarting my console multiple times (no fix). I guess we will have to wait for a patch to play again. 

Rebuilt database, still red screen...

Rebuilt database, still red screen...

Experience same issue on PS4. Tried waiting, tried restarting does not help.. 

Have disc version and upgraded.

Hangs on start.

Experience same issue on PS4. Tried waiting, tried restarting does not help.. 

Have disc version and upgraded.

Hangs on start.

Happens on disc and store

Happens on disc and store

Same for me, very frustrating

Same for me, very frustrating

Same for me, I have been on it for around 8-10 hours, I have restarted my PS4 three times and restarted the application five times. Nothing works. I don't know what to do 

Same for me, I have been on it for around 8-10 hours, I have restarted my PS4 three times and restarted the application five times. Nothing works. I don't know what to do 

I'm sorry for the interruption in your play, and thanks, everybody, for being so patient. I just wanted to make sure you all know that we have (earlier) forwarded this report to the developers and I'm confident they're doing the best they can to get it into a hotfix. If you have friends on Reddit, Twitter, etc. who are having this problem, suggest that they come here and upvote this ticket, too. It already has a good number of votes, but more never hurts.

I'm sorry for the interruption in your play, and thanks, everybody, for being so patient. I just wanted to make sure you all know that we have (earlier) forwarded this report to the developers and I'm confident they're doing the best they can to get it into a hotfix. If you have friends on Reddit, Twitter, etc. who are having this problem, suggest that they come here and upvote this ticket, too. It already has a good number of votes, but more never hurts.

Thank you so much for the update!

Thank you so much for the update!

[To anderson] I think minecraft updated today.

[To anderson] I think minecraft updated today.

[to Elias Abeid] How I wish is true. But so far no update or whatsoever on my PS4 Pro. I will give it a try maybe 10 to 20 mins again. Since it stop I been playing on My PC Java Edition. Anyway thanks for the update

[to Elias Abeid] How I wish is true. But so far no update or whatsoever on my PS4 Pro. I will give it a try maybe 10 to 20 mins again. Since it stop I been playing on My PC Java Edition. Anyway thanks for the update

Had the same thing after a crash overnight (which on itself needs a fix... there's been a lot of them). A reinstall helped.

Had the same thing after a crash overnight (which on itself needs a fix... there's been a lot of them). A reinstall helped.

Please make sure that comments are related to reported bug and written respectfully towards other players and development team. Offtopic, arguments and insults will be removed and author will be banned.

Please remember that this is a bug tracker and not a forum for discussion or feedback, and we may not provide updates on the progression of the issue while we are working on it.

Please keep any comments limited to NEW, relevant information about the bug only, and add a vote if you would like to show your interest in this issue. Off-topic comments and chatter may be hidden to avoid clutter, enabling us to focus on the information relevant to the bug.

For further discussion and community feedback please visit one of the following links:

• Minecraft Feedback Site

• Minecraft Discord

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

Please make sure that comments are related to reported bug and written respectfully towards other players and development team. Offtopic, arguments and insults will be removed and author will be banned.

Please remember that this is a bug tracker and not a forum for discussion or feedback, and we may not provide updates on the progression of the issue while we are working on it.

Please keep any comments limited to NEW, relevant information about the bug only, and add a vote if you would like to show your interest in this issue. Off-topic comments and chatter may be hidden to avoid clutter, enabling us to focus on the information relevant to the bug.

For further discussion and community feedback please visit one of the following links:

• Minecraft Feedback Site

• Minecraft Discord

Quick Links:
📓 Issue Guidelines – 💬 Mojang Support – 📧 Suggestions – 📖 Minecraft Wiki

I purchased the digital version of the game and upgraded from Editions. 

I purchased the digital version of the game and upgraded from Editions. 

I am playing on bedrock. Digital version, bought it from the PlayStation store a couple months ago

I am playing on bedrock. Digital version, bought it from the PlayStation store a couple months ago

i have the digital edition, not a disk.

i have the digital edition, not a disk.

I have the disc version and I upgraded from Editions.

I have the disc version and I upgraded from Editions.

Good afternoon,
my minecraft is only digital, I have no physical media. user: santoro_araujo

Good afternoon,
my minecraft is only digital, I have no physical media. user: santoro_araujo

I also have this issue. This started after I upgraded to the Nether Update. I started a few years back with a purchased disc copy of Minecraft for PS4. Upgraded to Bedrock at the Buzzy Bees update. The upgrade to the Nether Update originally loaded fine and played several times. However, this issue began after a hurried shutdown. I had just loaded my game... and had a family emergency to attend to. So without saving my active game, I clicked the PS button and selected to close the app and shut down the PS4. After this, I get stuck at the red Mojang Studios loading screen. Hope this helps Mojang solve the issue soon. I miss my latenight Minecraft. The new Nether bioms are awesome and I look forward to getting back to playing. 

I also have this issue. This started after I upgraded to the Nether Update. I started a few years back with a purchased disc copy of Minecraft for PS4. Upgraded to Bedrock at the Buzzy Bees update. The upgrade to the Nether Update originally loaded fine and played several times. However, this issue began after a hurried shutdown. I had just loaded my game... and had a family emergency to attend to. So without saving my active game, I clicked the PS button and selected to close the app and shut down the PS4. After this, I get stuck at the red Mojang Studios loading screen. Hope this helps Mojang solve the issue soon. I miss my latenight Minecraft. The new Nether bioms are awesome and I look forward to getting back to playing. 

I too am having this same issue. All the new stuff looks great and I digitally own the game on my PS4 but the fact that I can't play at all, game keeps crashing as I try to launch it. And even after a few tries it just stays on the loading screen until I force it to go to main menu to close the application. Very fustrating. It was working fine until this update sadly. And even then sometimes I could join my friend on her game for some odd reason. I'm not sure if it's because I have my Microsoft account connect and my friend doesn't have one or visa versa the reason. I'm not sure I'm just sad right now.

I too am having this same issue. All the new stuff looks great and I digitally own the game on my PS4 but the fact that I can't play at all, game keeps crashing as I try to launch it. And even after a few tries it just stays on the loading screen until I force it to go to main menu to close the application. Very fustrating. It was working fine until this update sadly. And even then sometimes I could join my friend on her game for some odd reason. I'm not sure if it's because I have my Microsoft account connect and my friend doesn't have one or visa versa the reason. I'm not sure I'm just sad right now.

We have this issue too. Minecraft was installed from the PS Store about 3❓ years ago or so and has been updated through every version update that has come out. We installed 2.07 on the 23rd and were able to play it several times but today, 26th, it's hanging on the red splash screen (waited around 10 mins). This affects both user accounts on the same PS4. Have tried putting the PS4 into rest mode and starting back up and also powering it off completely but neither helped.

We have this issue too. Minecraft was installed from the PS Store about 3❓ years ago or so and has been updated through every version update that has come out. We installed 2.07 on the 23rd and were able to play it several times but today, 26th, it's hanging on the red splash screen (waited around 10 mins). This affects both user accounts on the same PS4. Have tried putting the PS4 into rest mode and starting back up and also powering it off completely but neither helped.

Ditto the above...with minor variances.  Purchased from PS Store in April 2020 and updated with the "Nether Update" on the 23rd. All was fine and was playable until the 25th, when we got hung on the RED MOJANG SCREEN.  Reset the PS4, waited for over 30 minutes and nothing. Both user accounts on the PS4 are stuck for MineCraft  Any idea of a patch or an update on this, what seems to be, a bug? 

Ditto the above...with minor variances.  Purchased from PS Store in April 2020 and updated with the "Nether Update" on the 23rd. All was fine and was playable until the 25th, when we got hung on the RED MOJANG SCREEN.  Reset the PS4, waited for over 30 minutes and nothing. Both user accounts on the PS4 are stuck for MineCraft  Any idea of a patch or an update on this, what seems to be, a bug? 

Deleted and re-installed.  Game works again.

Deleted and re-installed.  Game works again.

I have the disc, purchased it around March of 2018 and I updated from the console edition of Minecraft to the bedrock edition I think in December. 

I have the disc, purchased it around March of 2018 and I updated from the console edition of Minecraft to the bedrock edition I think in December. 

In My case this started after a crash playing in an buzzy bees updated map

In My case this started after a crash playing in an buzzy bees updated map

I have the disc, purchased in December 2019, and I've got the same issue since the last update to 2.07 a few days ago

I have the disc, purchased in December 2019, and I've got the same issue since the last update to 2.07 a few days ago

Same issue on my PS4. I have a digital version, no disk. Game works fine on iOS.

Same issue on my PS4. I have a digital version, no disk. Game works fine on iOS.

I have The same problem, with digital version too. Minecraft Bedrock en ps4

I have The same problem, with digital version too. Minecraft Bedrock en ps4

Same here, not able to get past red Mojang page.  Have PS4 disc version.  This started with the nether update.

Same here, not able to get past red Mojang page.  Have PS4 disc version.  This started with the nether update.

Same here I have ps4 digital version and this started with the last update 

Same here I have ps4 digital version and this started with the last update 

Upgraded from legacy, use disc, and legacy still works fine

Upgraded from legacy, use disc, and legacy still works fine

A version of this bug is happening to us too.  Although we progress beyond the Mojang screen to the main screen. It takes a few minutes to get to the main screen. On this screen music plays but everything else freezes.

Our set up

• up to date PS4

• acquired software from disc. Then upgraded online.

I am a software engineer. So if anyone from the Mojang (or anyone else) wants to explain where I can get logging or other diagnostics that may help debug the issue I am quite prepared to help out. Just let me know what I need to do.

Like many others we are reluctant to blow away worlds stored on the PS4 for a full reinstall. 

A version of this bug is happening to us too.  Although we progress beyond the Mojang screen to the main screen. It takes a few minutes to get to the main screen. On this screen music plays but everything else freezes.

Our set up

• up to date PS4

• acquired software from disc. Then upgraded online.

I am a software engineer. So if anyone from the Mojang (or anyone else) wants to explain where I can get logging or other diagnostics that may help debug the issue I am quite prepared to help out. Just let me know what I need to do.

Like many others we are reluctant to blow away worlds stored on the PS4 for a full reinstall. 

We managed a work around.

1. backed up the worlds we definitely did NOT want to lose. There were 3. We chose to back up to PS+ online. Although it looked like you could do it to USB thumb drive too.

2. deleted Minecraft app from PlayStation

3. reinstalled Minecraft onto PlayStation from disc

4. applied update to latest from internet

Minecraft then worked. 

We didn't lose any saved worlds. Even though we only explicitly backed up 3 worlds to PS+ all 8 original worlds were visible and working after the re-install.

Hope others get theirs working too.

We managed a work around.

1. backed up the worlds we definitely did NOT want to lose. There were 3. We chose to back up to PS+ online. Although it looked like you could do it to USB thumb drive too.

2. deleted Minecraft app from PlayStation

3. reinstalled Minecraft onto PlayStation from disc

4. applied update to latest from internet

Minecraft then worked. 

We didn't lose any saved worlds. Even though we only explicitly backed up 3 worlds to PS+ all 8 original worlds were visible and working after the re-install.

Hope others get theirs working too.

Same error as in reported bug MCPE-84790.

Minecraft PlayStation Edition. 

CD/DVD edition. 

PS4 OS/system revision 7.51, updated 13-JUN-2020.

Minecraft version 2.07, updated 23-JUN-2020

Same error as in reported bug MCPE-84790.

Minecraft PlayStation Edition. 

CD/DVD edition. 

PS4 OS/system revision 7.51, updated 13-JUN-2020.

Minecraft version 2.07, updated 23-JUN-2020

Update from legacy disc and still can play old version

Update from legacy disc and still can play old version

So just a update on my situation. I am able to play as long as I don't connect my Microsoft account to my PlayStation 4 account the update will work. However the fact that I can't have my Microsoft account connected to it is a bit infuriating. I recommend starting there.

So just a update on my situation. I am able to play as long as I don't connect my Microsoft account to my PlayStation 4 account the update will work. However the fact that I can't have my Microsoft account connected to it is a bit infuriating. I recommend starting there.

updated from old ps4 edtion, no disc and i got this bug.

updated from old ps4 edtion, no disc and i got this bug.

I had digital and updated from old PS4 edition. At first I was able to play it but 2 day’s ago I got the bug

I had digital and updated from old PS4 edition. At first I was able to play it but 2 day’s ago I got the bug

Disc version and bedrock. We have had this issue for 24 hours.

Have done the magic button combination, multiple times, but the game still crashes. Again, we have the PS4 Disc edition on bedrock.

Disc version and bedrock. We have had this issue for 24 hours.

Have done the magic button combination, multiple times, but the game still crashes. Again, we have the PS4 Disc edition on bedrock.

I have the same problem, digital version and was working perfectly fine just before this update (it was bedrock edition as I always keep my games up to date) and when I downloaded the update I managed to play on it for the first time though it was super slow with dropping FPS and I closed the game thinking that it just needed a bit of a restart for it to speed up but it’s been stuck on the Monjang studios screen ever since (4 days - 96 hours roughly of not being able to play)

I have the same problem, digital version and was working perfectly fine just before this update (it was bedrock edition as I always keep my games up to date) and when I downloaded the update I managed to play on it for the first time though it was super slow with dropping FPS and I closed the game thinking that it just needed a bit of a restart for it to speed up but it’s been stuck on the Monjang studios screen ever since (4 days - 96 hours roughly of not being able to play)

I started with the Disk version. since the update to the nether update i get this issue every couple of days . the only work around i know is to uninstall minecraft and reinstall it . but this lasts maybe 2 days and the longest 

I started with the Disk version. since the update to the nether update i get this issue every couple of days . the only work around i know is to uninstall minecraft and reinstall it . but this lasts maybe 2 days and the longest 

I have the digital version. It seems to affect the digital version more often than disc going by the other comments.

I have the digital version. It seems to affect the digital version more often than disc going by the other comments.

Same problem here.  I have the digital version, and the latest update available.  Minecraft started to crash and lock in the Mojang screen since the Nether update.

Same problem here.  I have the digital version, and the latest update available.  Minecraft started to crash and lock in the Mojang screen since the Nether update.

Same problem,

Digital version. PS4 Pro 

Red Mojang loading screen forever. After restart of console it started in 3 minutes but froze when editing the character.

Since the "Nether Update" according to my son.

Same problem,

Digital version. PS4 Pro 

Red Mojang loading screen forever. After restart of console it started in 3 minutes but froze when editing the character.

Since the "Nether Update" according to my son.

After reading the info from several saying to delete and reinstall (Like Michael Yates in this chain, thank you)... 

Delete and Reinstall worked!!! I took a video of it all, I will need to figure out how to post it. I got the red loading screen glitch, when I closed the Minecraft app, without first saving my game. I had just loaded my game in... and something came up, had to shut down quick, so I just closed the app without saving to shut down quick. I figured, I hadn't done anything yet, so just shut down. Next load... got the never ending red loading screen.

Here is what I did next:

1) I turned off the internet in Settings/Network

2) In Settings (not library, don't know if that matters)/Storage/Applications, I selected Minecraft, hit Options on the control, selected Delete, checked the box for Minecraft, took a deep breath, and deleted my Minecraft with 2 years of my stuff in it.

3) Ejected the Minecraft disk

4) Put Minecraft disk back in and reinstalled the PS4 edition of Minecraft (I was encouraged when I saw my old school PS4 edition games still there!!!)

5) Once PS4 Edition was reinstalled from the disk, I turned the Internet back on (Settings/Network). Was prompted to update to the Nether.

6) I installed the Nether Update. This took 25 minutes to download with my DSL internet (painful long wait)

7) Once it was all updated, I started Minecraft... got the red loading screen... but in less than a minute, advanced to the white Minecraft screen... and there it was. All my stuff was still there!!! Everything was back!!!

I even had a glitch that was not loading a skin pack... and this was now working also. EVERYTHING was there and working. I have a PS+ account and had backed up everything on line... but did not need it. The save files on the PS4 hard drive were all that I needed.

I don't know if this will work for "all red loading screen glitches"... all I can tell you is that it worked for mine... when I glitched for not saving my world before stopping the app. After 3 days of no Minecraft... I am playing again!!!

THANK YOU!!! To everyone who said "Delete and Reinstall" (like Michael Yates in this chain). I will see if I can post this video to show the above steps.

FYI: I have had 2 crashes after I got the red screen glitch to clear with the above steps. But these crashed did not result in the red loading screen glitch again for me...  I just needed to restart Minecraft and play on. The Nether Update has a lot of bugs Mojang needs to work out... and hopefully soon. 

After reading the info from several saying to delete and reinstall (Like Michael Yates in this chain, thank you)... 

Delete and Reinstall worked!!! I took a video of it all, I will need to figure out how to post it. I got the red loading screen glitch, when I closed the Minecraft app, without first saving my game. I had just loaded my game in... and something came up, had to shut down quick, so I just closed the app without saving to shut down quick. I figured, I hadn't done anything yet, so just shut down. Next load... got the never ending red loading screen.

Here is what I did next:

1) I turned off the internet in Settings/Network

2) In Settings (not library, don't know if that matters)/Storage/Applications, I selected Minecraft, hit Options on the control, selected Delete, checked the box for Minecraft, took a deep breath, and deleted my Minecraft with 2 years of my stuff in it.

3) Ejected the Minecraft disk

4) Put Minecraft disk back in and reinstalled the PS4 edition of Minecraft (I was encouraged when I saw my old school PS4 edition games still there!!!)

5) Once PS4 Edition was reinstalled from the disk, I turned the Internet back on (Settings/Network). Was prompted to update to the Nether.

6) I installed the Nether Update. This took 25 minutes to download with my DSL internet (painful long wait)

7) Once it was all updated, I started Minecraft... got the red loading screen... but in less than a minute, advanced to the white Minecraft screen... and there it was. All my stuff was still there!!! Everything was back!!!

I even had a glitch that was not loading a skin pack... and this was now working also. EVERYTHING was there and working. I have a PS+ account and had backed up everything on line... but did not need it. The save files on the PS4 hard drive were all that I needed.

I don't know if this will work for "all red loading screen glitches"... all I can tell you is that it worked for mine... when I glitched for not saving my world before stopping the app. After 3 days of no Minecraft... I am playing again!!!

THANK YOU!!! To everyone who said "Delete and Reinstall" (like Michael Yates in this chain). I will see if I can post this video to show the above steps.

FYI: I have had 2 crashes after I got the red screen glitch to clear with the above steps. But these crashed did not result in the red loading screen glitch again for me...  I just needed to restart Minecraft and play on. The Nether Update has a lot of bugs Mojang needs to work out... and hopefully soon. 

i started on ps3 with the disc version bought the game digitaly last summer for ps4 and send my files over from the disc to digital version also only play console not the bedock edition

hope this helps and it gets fixed soon

i started on ps3 with the disc version bought the game digitaly last summer for ps4 and send my files over from the disc to digital version also only play console not the bedock edition

hope this helps and it gets fixed soon

I have PS4 Pro, disk version. It was updated to 1.16 two days before the game crashed during gameplay. I was stuck on the red mojang screen after restarting the game.

I tried deleting the game and reinstalled from disk. All the worlds for all users were intact, including legacy worlds. I do not have PS+ membership.

I have PS4 Pro, disk version. It was updated to 1.16 two days before the game crashed during gameplay. I was stuck on the red mojang screen after restarting the game.

I tried deleting the game and reinstalled from disk. All the worlds for all users were intact, including legacy worlds. I do not have PS+ membership.

Same issue here; game crashed in split screen session for two local players, now it won't start.

It's stuck on the red MOJANG STUDIOS screen.

Before the crash one of the players was using the new emoji functionality, and was browsing through skins.

We have disc version.

Same issue here; game crashed in split screen session for two local players, now it won't start.

It's stuck on the red MOJANG STUDIOS screen.

Before the crash one of the players was using the new emoji functionality, and was browsing through skins.

We have disc version.

Same issue. PS4 digital edition. Bedrock. No previous editions,

After the Nether update I played for many hours in several sessions without a problem. This included saving, closing Minecraft and later starting Minecraft again and loading the saved game.

All of a sudden I cannot get past the red Mojang splash screen, even if left for several minutes.  

Same issue. PS4 digital edition. Bedrock. No previous editions,

After the Nether update I played for many hours in several sessions without a problem. This included saving, closing Minecraft and later starting Minecraft again and loading the saved game.

All of a sudden I cannot get past the red Mojang splash screen, even if left for several minutes.  

Hi! After the Neather update I played two times and the game was interrupted. after this I tried to play again  and I get stuck in the red screen of Mojang just one or two times I could pass to the next screen on loading Minecraft but that's all I cannot play anymore.

I have PS4 and the disc version the Update was 2.07,

Just tell me that I don't have to erase my 3 years of playing and the 2 years of my children. 

Hi! After the Neather update I played two times and the game was interrupted. after this I tried to play again  and I get stuck in the red screen of Mojang just one or two times I could pass to the next screen on loading Minecraft but that's all I cannot play anymore.

I have PS4 and the disc version the Update was 2.07,

Just tell me that I don't have to erase my 3 years of playing and the 2 years of my children. 

Device:

• Playstation 4

• Model CUH-1115A

• Stock hard-drive replaced with Seagate FireCuda 2TB Solid State Hybrid Drive Performance SSHD – 2.5 Inch SATA 6Gb/s Flash Accelerated for Gaming PC Laptop (ST2000LX001)

• PS4 is connected to router with ethernet. It maintains a 112.9 Mbps download / 11.3 Mbps upload.

• PS4 System Software 7.51

• Minecraft PS4, physical disk.

  • Upgraded to Bedrock edition.

  • Version 1.16

Steps to Reproduce:

• Start Minecraft from the menu.

• Press "Play" at the menu.

• Press "Create new World" when prompted.

• Press "Create" at the Create New World menu.

Expected Result: Load a new Minecraft world.

Actual result: Minecraft crashes, displays text "An error has occurred in the following application" CE-34878-0.

Proof: A video of the steps to create the crash - 

.

Additional Notes:

We have reproduced this error twice a day since Tuesday June 23.

We attempted to create a new world while logged in to the Microsoft account and also while logged out, but the issue persisted.

We attempted to uninstall Minecraft and reinstall to correct the issue, but the issue persisted.

We cleared the PS4 cache to try and correct the issue, but the issue persisted.

We rebuilt the PS4 database to correct the issue, but but issue persisted.

Device:

• Playstation 4

• Model CUH-1115A

• Stock hard-drive replaced with Seagate FireCuda 2TB Solid State Hybrid Drive Performance SSHD – 2.5 Inch SATA 6Gb/s Flash Accelerated for Gaming PC Laptop (ST2000LX001)

• PS4 is connected to router with ethernet. It maintains a 112.9 Mbps download / 11.3 Mbps upload.

• PS4 System Software 7.51

• Minecraft PS4, physical disk.

  • Upgraded to Bedrock edition.

  • Version 1.16

Steps to Reproduce:

• Start Minecraft from the menu.

• Press "Play" at the menu.

• Press "Create new World" when prompted.

• Press "Create" at the Create New World menu.

Expected Result: Load a new Minecraft world.

Actual result: Minecraft crashes, displays text "An error has occurred in the following application" CE-34878-0.

Proof: A video of the steps to create the crash - 

.

Additional Notes:

We have reproduced this error twice a day since Tuesday June 23.

We attempted to create a new world while logged in to the Microsoft account and also while logged out, but the issue persisted.

We attempted to uninstall Minecraft and reinstall to correct the issue, but the issue persisted.

We cleared the PS4 cache to try and correct the issue, but the issue persisted.

We rebuilt the PS4 database to correct the issue, but but issue persisted.

Hope the next update coming soon fixes the stuck on Mojang screen issue. It has been almost a week since I was able to last play Minecraft. I would like to jump into the game and be able to explore all the new features within the Nether Update.

Hope the next update coming soon fixes the stuck on Mojang screen issue. It has been almost a week since I was able to last play Minecraft. I would like to jump into the game and be able to explore all the new features within the Nether Update.

Same issue here, I have the digital version on ps4 upgraded from editions, yesterday June 28, 2020 I was able to run Minecraft with no problems at all, no crashes or anything like that. Today June 29, 2020 when i openned Minecraft i got stucked on the Mojang Studios screen, I didnt paid much attention to it since before 1.16 sometimes the game took around 10 miinutes to pass the white Minecraft loading screen, buy this time it spent 30 minutes like that with no response.

Same issue here, I have the digital version on ps4 upgraded from editions, yesterday June 28, 2020 I was able to run Minecraft with no problems at all, no crashes or anything like that. Today June 29, 2020 when i openned Minecraft i got stucked on the Mojang Studios screen, I didnt paid much attention to it since before 1.16 sometimes the game took around 10 miinutes to pass the white Minecraft loading screen, buy this time it spent 30 minutes like that with no response.

Same issue here. Disc version. Bedrock version. PS4. 
Able to play on 6/28/20 after updated to 1.16 (2.07 on PS4). 
I am not able to get on minecraft to play today (6/29/20) at all. It sits on the red Mojang screen and has me locked there. This is so frustrating!! Please fix this!!!

Same issue here. Disc version. Bedrock version. PS4. 
Able to play on 6/28/20 after updated to 1.16 (2.07 on PS4). 
I am not able to get on minecraft to play today (6/29/20) at all. It sits on the red Mojang screen and has me locked there. This is so frustrating!! Please fix this!!!

Same issue 9/10 times i can't get past Mojang Studios screen. Ps4 edition (digital) updated to bedrock edition. Only happened since nether update.
Really annoying since i wanna play what i paid for.

Same issue 9/10 times i can't get past Mojang Studios screen. Ps4 edition (digital) updated to bedrock edition. Only happened since nether update.
Really annoying since i wanna play what i paid for.

Today I downloaded actualization at Ps4... I guess sended from Mojang... and stills not working...

Red Mojang Screen... during 30 min and we got tired of waiting...

Today I downloaded actualization at Ps4... I guess sended from Mojang... and stills not working...

Red Mojang Screen... during 30 min and we got tired of waiting...

Again, the new upload, In the red screen,  I have this game and still not working... This is getting annoying. Please do something, my kids start to drive me crazy...

Again, the new upload, In the red screen,  I have this game and still not working... This is getting annoying. Please do something, my kids start to drive me crazy...

Just updated to Version 2.08.....still having the same issue....stuck at RED MOJANG SCREEN.  We are using the Digital Version from the PS Store...Bedrock Edition. Two days after the 2.07 Nether Update, we were hung on the RED MOJANG SCREEN and are unable to play the game.  The Minor Bugs and Crash fixes of 2.08 do not appear to fix the issue.  I am going to try the work around that Michael noted above....will update with the results once complete. 

Just updated to Version 2.08.....still having the same issue....stuck at RED MOJANG SCREEN.  We are using the Digital Version from the PS Store...Bedrock Edition. Two days after the 2.07 Nether Update, we were hung on the RED MOJANG SCREEN and are unable to play the game.  The Minor Bugs and Crash fixes of 2.08 do not appear to fix the issue.  I am going to try the work around that Michael noted above....will update with the results once complete. 

I have a digital version of Bedrock on PS4 bought from the PS Store.

I have a digital version of Bedrock on PS4 bought from the PS Store.

Also tested update to 2.08. Still hangs on red mojang screen.

Also tested update to 2.08. Still hangs on red mojang screen.

Updated to version 2.08, still stuck on the red mojang screen.

Updated to version 2.08, still stuck on the red mojang screen.

Digital version originally from several years ago upgraded to bedrock. Latest update worked for 1 session. The next day this freeze.

Tried rebooting ps4 and a different user. To no avail.

Digital version originally from several years ago upgraded to bedrock. Latest update worked for 1 session. The next day this freeze.

Tried rebooting ps4 and a different user. To no avail.

Updated to version 2.08, still stuck on the red mojang screen.

Updated to version 2.08, still stuck on the red mojang screen.

It is bloody circus to find anything in here and being guided and misguided and corrected.

Fact. The game stopped working after the latest update right or wrong java i dont care i bought a product. Update should have been tested before release.

I have the cd version for ps4 all is updated to latest versions ps4 and minecraft.

It is bloody circus to find anything in here and being guided and misguided and corrected.

Fact. The game stopped working after the latest update right or wrong java i dont care i bought a product. Update should have been tested before release.

I have the cd version for ps4 all is updated to latest versions ps4 and minecraft.

Updated to Version 2.08 and still stuck on the red Mojang screen!! So frustrating!

Updated to Version 2.08 and still stuck on the red Mojang screen!! So frustrating!

The game is still crashing while trying to open a world ): I have digital for the PS4 , and it started doing this after the Nether update ): 2.08 didn't resolve my issue as well.

I'm pretty upset that these issues have not been resolved , it gets frustrating after trying so many times.

The game is still crashing while trying to open a world ): I have digital for the PS4 , and it started doing this after the Nether update ): 2.08 didn't resolve my issue as well.

I'm pretty upset that these issues have not been resolved , it gets frustrating after trying so many times.

This seems like a very important issue that should have been fixed with the latest patch. It is getting extremely frustrating especially since it's a game breaking bug. 

This seems like a very important issue that should have been fixed with the latest patch. It is getting extremely frustrating especially since it's a game breaking bug. 

Work Around Update (PS4): 

1. Was stuck on the Mojang RED SCREEN.

2. Saved / Uploaded all worlds to on-line storage - PS Plus. 

3. Deleted MineCraft. Had been using Digital version from PS Store (Bedrock Edition). 

4. Downloaded MineCraft again from Library (PS4). 

5. All achievements and items were still there (My son was happy). 

6. Did not appear to have to download worlds / items again from PS Plus (although did not know if the worlds would come back so backed it all up anyway). 

7. Kids are now playing MineCraft again. 

8.  Sanity saved. 

Will update again if we get stuck on the MOJANG SCREEN again. 

Work Around Update (PS4): 

1. Was stuck on the Mojang RED SCREEN.

2. Saved / Uploaded all worlds to on-line storage - PS Plus. 

3. Deleted MineCraft. Had been using Digital version from PS Store (Bedrock Edition). 

4. Downloaded MineCraft again from Library (PS4). 

5. All achievements and items were still there (My son was happy). 

6. Did not appear to have to download worlds / items again from PS Plus (although did not know if the worlds would come back so backed it all up anyway). 

7. Kids are now playing MineCraft again. 

8.  Sanity saved. 

Will update again if we get stuck on the MOJANG SCREEN again. 

PS4 keeps game saves separate from the actual game. Meaning that if you uninstall any game its data will still be there. Same goes for Minecraft.

So no need to do any backups, throw spells, or whatever. Just reinstall the game and it will work like a charm.

PS4 keeps game saves separate from the actual game. Meaning that if you uninstall any game its data will still be there. Same goes for Minecraft.

So no need to do any backups, throw spells, or whatever. Just reinstall the game and it will work like a charm.

I have already tried uninstalling and reinstalling my bedrock digital and can play now but every time I connect my Microsoft account it continuously keeps crashing and giving me a blue screen message. Not sure what to do anymore.

I have already tried uninstalling and reinstalling my bedrock digital and can play now but every time I connect my Microsoft account it continuously keeps crashing and giving me a blue screen message. Not sure what to do anymore.

Idk why my comment removed but ima right the things down again , i bought the game like 2 weeks ago i was playing normally since the Nether Update come i cannot play the game normally i keep stucking in red mojang logo screen, turning off and opening again does not work i CAN ONLY PLAY IF I DELETE IT AND DOWNLOAD AGAIN! So stupid thing, PS4 Digital version not disc. And i don’t have to delete my game to play it every little time..... Fix this problem i don’t know what is it but im tired of this never seen something like that. 

Idk why my comment removed but ima right the things down again , i bought the game like 2 weeks ago i was playing normally since the Nether Update come i cannot play the game normally i keep stucking in red mojang logo screen, turning off and opening again does not work i CAN ONLY PLAY IF I DELETE IT AND DOWNLOAD AGAIN! So stupid thing, PS4 Digital version not disc. And i don’t have to delete my game to play it every little time..... Fix this problem i don’t know what is it but im tired of this never seen something like that. 

How Can I reinstall Minekraft if I bought It on-line? How can I sabe the worlds? 1 account has not cloud acces....

it stills not working.... desperate

How Can I reinstall Minekraft if I bought It on-line? How can I sabe the worlds? 1 account has not cloud acces....

it stills not working.... desperate

This is getting worse. I made a copy of Minekraft In a USB. I deleted the game.... and it’s not In the library!!!!

I have to pay again?!

I have the ticket of on-line version I bought! 
this is horrible!!!

I need help!

This is getting worse. I made a copy of Minekraft In a USB. I deleted the game.... and it’s not In the library!!!!

I have to pay again?!

I have the ticket of on-line version I bought! 
this is horrible!!!

I need help!

I uninstalled and reinstalled my disk version and now it's working.

I don't know if it's a clue, but at reboot I had a lot of problems with the installed texture packs. I finally deleted all the packs.

I uninstalled and reinstalled my disk version and now it's working.

I don't know if it's a clue, but at reboot I had a lot of problems with the installed texture packs. I finally deleted all the packs.

Here I couldn't wait any longer, because this bug has not been resolved for over a week and my son can't wait any longer. So, I risked deleting the game and installing again and it worked. The strange thing is that the 2.08 update continues to appear, but it is working. From Brazil

Here I couldn't wait any longer, because this bug has not been resolved for over a week and my son can't wait any longer. So, I risked deleting the game and installing again and it worked. The strange thing is that the 2.08 update continues to appear, but it is working. From Brazil

For those to have the disc version, I can tell you that I erase the game  in the options menu of the disc and take the risk...

(I say goodbye to all my worlds saved before)

I take out the disc and then put it again, after this the system ask me latest version... Download again... And it works with all my worlds intact...

I hope this post helps you...

For those to have the disc version, I can tell you that I erase the game  in the options menu of the disc and take the risk...

(I say goodbye to all my worlds saved before)

I take out the disc and then put it again, after this the system ask me latest version... Download again... And it works with all my worlds intact...

I hope this post helps you...

My son is having the same problem with the ps store version.

Uninstalling/reinstalling the game fixed the problem for a day and we are now back to the Mojang red screen.

My son is having the same problem with the ps store version.

Uninstalling/reinstalling the game fixed the problem for a day and we are now back to the Mojang red screen.

It keeps happening over and over again... This is ridiculous. Tens of thousands of people are unable to play. https://www.youtube.com/watch?v=DBoN-Xi5TcU

It keeps happening over and over again... This is ridiculous. Tens of thousands of people are unable to play. https://www.youtube.com/watch?v=DBoN-Xi5TcU

I have a digital download of minecraft bought in the Playstation store. So to fix this I will need to buy the game again in disc format and reinstall?

I have a digital download of minecraft bought in the Playstation store. So to fix this I will need to buy the game again in disc format and reinstall?

You should able to delete the game and redownload it from the PlayStation Store, or you can just wait until a fix for the issue is available.

You should able to delete the game and redownload it from the PlayStation Store, or you can just wait until a fix for the issue is available.

@James M. - Just delete the game and then you can reinstall from your Library on the PS4. Just select from the Library and it will re-download. If it does not show up in your Library after you deleted it, it will be in your 'Purchased' folder in the PS Library. You don't need to repurchase from the PS Store.  I fixed mine via deleting and reinstalling and it now works again....so far. 

@James M. - Just delete the game and then you can reinstall from your Library on the PS4. Just select from the Library and it will re-download. If it does not show up in your Library after you deleted it, it will be in your 'Purchased' folder in the PS Library. You don't need to repurchase from the PS Store.  I fixed mine via deleting and reinstalling and it now works again....so far. 

After upgrading to 2.08 this happened again. Reinstall method works, but it's highly irritating... It seems that the app crashes when skins in the minecraft store are browsed or when playing games from the store.

One of the error codes was CE-34878-0, all errors were submitted using the PS4 function for that,

It's disc bedrock version.

After upgrading to 2.08 this happened again. Reinstall method works, but it's highly irritating... It seems that the app crashes when skins in the minecraft store are browsed or when playing games from the store.

One of the error codes was CE-34878-0, all errors were submitted using the PS4 function for that,

It's disc bedrock version.

When I deinstalead Minecraft did I lose my savegames ? ( on PS4)

When I deinstalead Minecraft did I lose my savegames ? ( on PS4)

I didn't lose my save games, i saw that the ps4 keeps the saved games different from the actual game, so it won't delete your worlds or your progress.

I didn't lose my save games, i saw that the ps4 keeps the saved games different from the actual game, so it won't delete your worlds or your progress.

Guys please I use a CD version so if I delete and download the game do I lose my progress

Guys please I use a CD version so if I delete and download the game do I lose my progress

If you have PS+ and don't see your world's after reinstalling, go to cloud saves and download all data for Minecraft. 

If you have PS+ and don't see your world's after reinstalling, go to cloud saves and download all data for Minecraft. 

I had this problem a week ago and deleted and reinstalled the game and thought yeah working fine , then come on about 20 mins ago to find it's doing it again but also my world didnt dissapear when I deleted minecraft. This is a really annoying bug that needs fixing,  also I play on ps4 bedrock since the nether update the bugs are getting worse.

I had this problem a week ago and deleted and reinstalled the game and thought yeah working fine , then come on about 20 mins ago to find it's doing it again but also my world didnt dissapear when I deleted minecraft. This is a really annoying bug that needs fixing,  also I play on ps4 bedrock since the nether update the bugs are getting worse.

PlayStation Bedrock has definitely become buggier since the Nether Update.

PlayStation Bedrock has definitely become buggier since the Nether Update.

I have this issue with the disk, however, that same disk does not get stuck on my other Playstation.

I have this issue with the disk, however, that same disk does not get stuck on my other Playstation.

I use the digital versión and I don't work

I use the digital versión and I don't work

Are they gonna do something about it or i need to reinstall??

Are they gonna do something about it or i need to reinstall??

I have the digital version.  Update 2.08 installed. I added 2 games from the marketplace last night and played both of them.  This morning, the game is stuck on the MOJANG Studios screen when I try to start Minecraft. 

I have the digital version.  Update 2.08 installed. I added 2 games from the marketplace last night and played both of them.  This morning, the game is stuck on the MOJANG Studios screen when I try to start Minecraft. 

I've the same problem. I've the digital copy of the game for PS4. The game freezes during the loading of the main menu. I've tried to reinstall the game and it works for some days. Today it's happening again. I don't want to reinstall it another time!

I've the same problem. I've the digital copy of the game for PS4. The game freezes during the loading of the main menu. I've tried to reinstall the game and it works for some days. Today it's happening again. I don't want to reinstall it another time!

so I still can’t open minecraft. my problem has not been solved yet, but my problem is attributed to the solved problems. my id: MCPE 88115. Digital version. 

so I still can’t open minecraft. my problem has not been solved yet, but my problem is attributed to the solved problems. my id: MCPE 88115. Digital version. 

Digital version. No freezing during main menu. We used to have that, previous to the Nether Update, but we do not have that now. New issue. It seems to not be able to play with a Microsoft Account signed into it.

Things we tried:

1. Log into Microsoft Account,

2. Our skins are there,

3. We create a new world,

4. It loads the resource packs

5. Generating World and crashes with CE-34878-0

Reinstalled game

1. Already logged in with Microsoft Account

2. Skins there

3. We create a new world

4. It loads resource packs

5. Generating World and crashes with CE-34878-0

Log out of Microsoft Account

1. Skins not there

2. Create a new world

3. Loads resource packs

4. Generating world.

5. And playing!

We have also tried to uninstall Minecraft data from PS4, and it will work until you sign into with Microsoft Account. Then it crashes with the above error. This limits the crossplay capabilities that my son and I have, obviously.

Digital version. No freezing during main menu. We used to have that, previous to the Nether Update, but we do not have that now. New issue. It seems to not be able to play with a Microsoft Account signed into it.

Things we tried:

1. Log into Microsoft Account,

2. Our skins are there,

3. We create a new world,

4. It loads the resource packs

5. Generating World and crashes with CE-34878-0

Reinstalled game

1. Already logged in with Microsoft Account

2. Skins there

3. We create a new world

4. It loads resource packs

5. Generating World and crashes with CE-34878-0

Log out of Microsoft Account

1. Skins not there

2. Create a new world

3. Loads resource packs

4. Generating world.

5. And playing!

We have also tried to uninstall Minecraft data from PS4, and it will work until you sign into with Microsoft Account. Then it crashes with the above error. This limits the crossplay capabilities that my son and I have, obviously.

Yesterday evening the ps4 feeze in the Mojang screen was suddenly gone and the game functioned normally. I changed nothing. I will continue to monitor and report if the bug reappears.

Yesterday evening the ps4 feeze in the Mojang screen was suddenly gone and the game functioned normally. I changed nothing. I will continue to monitor and report if the bug reappears.

Playing PS4 version with a disc, upgraded from old Console Edition. I never get stuck on the red Mojang screen, but once the screen changes to the image of the new Nether, with the slowly rotating camera and the Minecraft music, the menu never appears, meaning I can never actually PLAY. It just sits there, slowly panning the camera across the Nether, music softly playing in the background, forever and ever...

Playing PS4 version with a disc, upgraded from old Console Edition. I never get stuck on the red Mojang screen, but once the screen changes to the image of the new Nether, with the slowly rotating camera and the Minecraft music, the menu never appears, meaning I can never actually PLAY. It just sits there, slowly panning the camera across the Nether, music softly playing in the background, forever and ever...

Happening to me as well in digital version

Happening to me as well in digital version

Hi Mojang,

Could you please give us an update of the status for this issue? We have been stuck almost in 2 weeks now.... I'm beginning to give up on Minecraft, and considering just uninstalling the thing completely.

Hi Mojang,

Could you please give us an update of the status for this issue? We have been stuck almost in 2 weeks now.... I'm beginning to give up on Minecraft, and considering just uninstalling the thing completely.

Hello,

I have had the red screen and blue error. Deleting and downloading gets the red screen away but the blue error won’t let you into any worlds. I use a disc but I know it’s not an issue with my disc or ps4 because I uploaded data to online storage and dowloaded on a different device. I still got the error. So it’s definatelys to do with some Microsoft / minecraft. I have minecraft on other PS4 profiles on both devices and these work fine. Obviously the solution would be to try unlinking accounts and creating new ones but everyone would loose purchases. And I’m not sure if you would still ge this glitch. I think it happened after opening return to the nether? Please at least reply. It’s very frustrating to not get any support or answers.

Hello,

I have had the red screen and blue error. Deleting and downloading gets the red screen away but the blue error won’t let you into any worlds. I use a disc but I know it’s not an issue with my disc or ps4 because I uploaded data to online storage and dowloaded on a different device. I still got the error. So it’s definatelys to do with some Microsoft / minecraft. I have minecraft on other PS4 profiles on both devices and these work fine. Obviously the solution would be to try unlinking accounts and creating new ones but everyone would loose purchases. And I’m not sure if you would still ge this glitch. I think it happened after opening return to the nether? Please at least reply. It’s very frustrating to not get any support or answers.

I am having the same issue - this has been happening since 1.15 for me.  I am using the disc version/downloaded updates.

Sometimes it quits with the blue screen error, and will load again normally.  Other times it will load the Mojang screen and freeze.  Where this happens, the only solution is to delete the game and reinstall it.  This has happened twice in the last few months.

After reloading, some blocks I had just placed before the blue screen had completely disappeared.  Luckily only a chest and some dirt!

I have also noticed that game play can be 'slow' with menus taking a little longer to open, and movement sometimes shaky.  This is amplified when friends join my world online e.g. when turning, the camera freezes and then suddenly jolts.  My friends tell me they do not have this issue.  Has anyone else noticed this?

This is not an issue that has come to light in 1.16, this has been happening for a while now.

I am having the same issue - this has been happening since 1.15 for me.  I am using the disc version/downloaded updates.

Sometimes it quits with the blue screen error, and will load again normally.  Other times it will load the Mojang screen and freeze.  Where this happens, the only solution is to delete the game and reinstall it.  This has happened twice in the last few months.

After reloading, some blocks I had just placed before the blue screen had completely disappeared.  Luckily only a chest and some dirt!

I have also noticed that game play can be 'slow' with menus taking a little longer to open, and movement sometimes shaky.  This is amplified when friends join my world online e.g. when turning, the camera freezes and then suddenly jolts.  My friends tell me they do not have this issue.  Has anyone else noticed this?

This is not an issue that has come to light in 1.16, this has been happening for a while now.

I have PS4 digital edition, have been stuck on Mojang screen for 30 minutes this morning. Last night I got kicked out of the game with the same error code everyone else has listed. When I tried to reload the game it remained on the Mojang screen. I tried restarting the PS4, I tried turning it off and back on, nothing helped. 

I had the same issue a week ago and deleted Minecraft from my PS4. It helped for a while then it would kick me out of the game, and also became stuck on the Mojang screen. Removing and redownloading Minecraft us only a temporary fix.

I have PS4 digital edition, have been stuck on Mojang screen for 30 minutes this morning. Last night I got kicked out of the game with the same error code everyone else has listed. When I tried to reload the game it remained on the Mojang screen. I tried restarting the PS4, I tried turning it off and back on, nothing helped. 

I had the same issue a week ago and deleted Minecraft from my PS4. It helped for a while then it would kick me out of the game, and also became stuck on the Mojang screen. Removing and redownloading Minecraft us only a temporary fix.

Having kind of similar problem on pocket edition, getting stuck on the rotating nether screen with no menu nothing loading up, been like this since 2 days ago! (Fire OS)

Having kind of similar problem on pocket edition, getting stuck on the rotating nether screen with no menu nothing loading up, been like this since 2 days ago! (Fire OS)

Uninstalling Minecraft and reinstalling when it gets stuck on the red Mojang screen is only a temporary fix. So far i have it only last about 4 days at the longest with out it going back to getting stuck.  Once again as per my previous comment i am using the disk version of Minecraft updated to the lastest version of Minecraft. uninstalling and reinstalling Minecraft also seems to make the save file unstable. I have had an issue where the file because corrupted and i had to delete that part of the save. Thankfully i had a back up that was recent but this fix seems to cause more issues than it fixes 

Uninstalling Minecraft and reinstalling when it gets stuck on the red Mojang screen is only a temporary fix. So far i have it only last about 4 days at the longest with out it going back to getting stuck.  Once again as per my previous comment i am using the disk version of Minecraft updated to the lastest version of Minecraft. uninstalling and reinstalling Minecraft also seems to make the save file unstable. I have had an issue where the file because corrupted and i had to delete that part of the save. Thankfully i had a back up that was recent but this fix seems to cause more issues than it fixes 

I'm having same issue on PS4 with digital version.

I have to delete and download again costing me 2.2GB of data and download time every time I do this.

So far I've had to do this 3 times in the last 7 days.

I'm having same issue on PS4 with digital version.

I have to delete and download again costing me 2.2GB of data and download time every time I do this.

So far I've had to do this 3 times in the last 7 days.

Same issue using digital version. I'm not sure about the currently edition .

Same issue using digital version. I'm not sure about the currently edition .

Haveing the same issue 

Haveing the same issue 

please tell me when it will be fixed? 

please tell me when it will be fixed? 

T+13 days without playing Minecraft. This is extremely upsetting especially without an update on the issue. Yes, there is a fix for the issue, but it is only a temporary solution. 

T+13 days without playing Minecraft. This is extremely upsetting especially without an update on the issue. Yes, there is a fix for the issue, but it is only a temporary solution. 

I have the same problem since update 1.16, a similar problem existed before but it was just the loading of the game which lasted 15 minutes. There, it is infinite ... I have the game on Ps4, in 1.16 and on Cd

I have the same problem since update 1.16, a similar problem existed before but it was just the loading of the game which lasted 15 minutes. There, it is infinite ... I have the game on Ps4, in 1.16 and on Cd

how do you fix this?

how do you fix this?

How do you back up your worlds if its stuck on the logo screen?

How do you back up your worlds if its stuck on the logo screen?

You can back up your save on your ps4 in storage before you delete the game but its only a temporary fix

You can back up your save on your ps4 in storage before you delete the game but its only a temporary fix

Is thare a ETA or time frame on when this will be fixed 

Is thare a ETA or time frame on when this will be fixed 

We have a disc version  with the PS4

We have a disc version  with the PS4

Thank you for your patience while we try and get this issue resolved. Today we are releasing a hotfix for PlayStation 4 that will enable you to clear your sign in data when launching the game, which we hope will avoid the issue where the game is getting stuck on the loading screen and also crashing. Here are the details:

You may wish to try the following after the game has updated to version 1.16.1.03:

1. Launch Minecraft

2. When the initial loading screen appears, hold the following buttons:

3. Button combination is L1 + R1 + L2 + R2 + OPTIONS + Touch Pad, and must be held until the initial splash screen is removed

Thank you for your patience while we try and get this issue resolved. Today we are releasing a hotfix for PlayStation 4 that will enable you to clear your sign in data when launching the game, which we hope will avoid the issue where the game is getting stuck on the loading screen and also crashing. Here are the details:

You may wish to try the following after the game has updated to version 1.16.1.03:

1. Launch Minecraft

2. When the initial loading screen appears, hold the following buttons:

3. Button combination is L1 + R1 + L2 + R2 + OPTIONS + Touch Pad, and must be held until the initial splash screen is removed

I have tried holding down those buttons for at least a minute but still no luck. I will keep trying and update if I get in to the game. 

Edit: I was able to get it to work after restarting the PS4. Thank you very much for your hard work on getting this issue fixed. 

I have tried holding down those buttons for at least a minute but still no luck. I will keep trying and update if I get in to the game. 

Edit: I was able to get it to work after restarting the PS4. Thank you very much for your hard work on getting this issue fixed. 

these options don’t appear to stop the playstation profile loading from freezing the game.  I do not have a microsoft account.  The minecraft loading screen (withe the minecraft logo and progress bar) takes about 5 minutes but eventually it it either times out or finishes doing whatever it’s doing. Then the new nether portal background loads, and when the “profile” subpanel begins attempting to load, everything freezes. No controller input, the nether background freezes.  

v1.16.1. / app version 2.09.   

v2.08 was working before this update. 

these options don’t appear to stop the playstation profile loading from freezing the game.  I do not have a microsoft account.  The minecraft loading screen (withe the minecraft logo and progress bar) takes about 5 minutes but eventually it it either times out or finishes doing whatever it’s doing. Then the new nether portal background loads, and when the “profile” subpanel begins attempting to load, everything freezes. No controller input, the nether background freezes.  

v1.16.1. / app version 2.09.   

v2.08 was working before this update. 

Still stuck on red Mojang screen even after restarting PlayStation and holding the controller combination listed above. My kid is super frustrated!

Still stuck on red Mojang screen even after restarting PlayStation and holding the controller combination listed above. My kid is super frustrated!

I have installed the new update but it can not start when it start there is a red screen whit white letters . Mojang pleas make the update right or load the old 1.15.0 update on so we can play anything.

I have installed the new update but it can not start when it start there is a red screen whit white letters . Mojang pleas make the update right or load the old 1.15.0 update on so we can play anything.

After applying today’s update, I am now experiencing this issue. I did not have a problem previously. Holding the buttons until my fingers went numb did not resolve. Rebooting did not resolve. 

PS4 Pro (latest update)
Digital Copy (latest patch)
Did not upgrade from non-bedrock version. 

After Multiple PS4 restarts, power off/on, and reloading the game w/ button combo being used, I was finally able to get into the game. However my sign in/account data was NOT removed. 

After applying today’s update, I am now experiencing this issue. I did not have a problem previously. Holding the buttons until my fingers went numb did not resolve. Rebooting did not resolve. 

PS4 Pro (latest update)
Digital Copy (latest patch)
Did not upgrade from non-bedrock version. 

After Multiple PS4 restarts, power off/on, and reloading the game w/ button combo being used, I was finally able to get into the game. However my sign in/account data was NOT removed. 

Update: was stuck in Mojang screen again. 

Using the buttons: L1 + R1 + L2 + R2 + OPTIONS + Touch Pad did not help in first attempt. I pressed it for 3 mins until my fingers gave in (Really bad combination)

Then, in the PS4 menu, I went in options and forced closed Minecraft and started it up again, on second attempt still no good either. I repeated this process 4 more times (By closing Minecraft and opening and pressing buttons) until finally, I was able to get in and play! It didn't appear to clear my profile or sign in data (was it meant to?)

I'll update on next occurrence.

Update: was stuck in Mojang screen again. 

Using the buttons: L1 + R1 + L2 + R2 + OPTIONS + Touch Pad did not help in first attempt. I pressed it for 3 mins until my fingers gave in (Really bad combination)

Then, in the PS4 menu, I went in options and forced closed Minecraft and started it up again, on second attempt still no good either. I repeated this process 4 more times (By closing Minecraft and opening and pressing buttons) until finally, I was able to get in and play! It didn't appear to clear my profile or sign in data (was it meant to?)

I'll update on next occurrence.

we need to do this every time we play?

we need to do this every time we play?

Tested using key combination as stated, L1 + R1 + L2 + R2 + OPTIONS + Touch Pad. Game does still not go past red mojang screen.

Tested using key combination as stated, L1 + R1 + L2 + R2 + OPTIONS + Touch Pad. Game does still not go past red mojang screen.

I updated to the hotfix. The solution appeared to worked once but not again ever since. The loading screen can go on for days.

PS4 Pro, latest firmware (v.7.51), digital copy of Bedrock Edition.

I updated to the hotfix. The solution appeared to worked once but not again ever since. The loading screen can go on for days.

PS4 Pro, latest firmware (v.7.51), digital copy of Bedrock Edition.

I tried the solution, but still doesn't work. 😔

I tried the solution, but still doesn't work. 😔

Works well for me. Thanks!

Works well for me. Thanks!

The solution worked for me once, but couldn't get it to work the 2nd time so had to delete and reinstall Minecraft.

The solution worked for me once, but couldn't get it to work the 2nd time so had to delete and reinstall Minecraft.

It took me a couple of tries but it eventually worked. All my worlds were still there.

It took me a couple of tries but it eventually worked. All my worlds were still there.

Having the same issue. I have minecraft from disc on my ps4. It was originally editions and I updated to bedrock. Stuck on the red Mojang screen and the button combination patch seems to be not working.

It was working a few days ago though, I would say before the 2.08 update.

Edit: The button combination worked! What I did was I opened minecraft, held the combination for about a minute, and closed minecraft. Repeated this for about 5 times and on my last attempt the splash screen was removed, going back into the white screen and started up perfectly.

Having the same issue. I have minecraft from disc on my ps4. It was originally editions and I updated to bedrock. Stuck on the red Mojang screen and the button combination patch seems to be not working.

It was working a few days ago though, I would say before the 2.08 update.

Edit: The button combination worked! What I did was I opened minecraft, held the combination for about a minute, and closed minecraft. Repeated this for about 5 times and on my last attempt the splash screen was removed, going back into the white screen and started up perfectly.

If it doesn't work the first time, I suggest closing the application and trying a couple more times. I had to do it six times before it finally worked.

If it doesn't work the first time, I suggest closing the application and trying a couple more times. I had to do it six times before it finally worked.

This worked! Thank you. 

This worked! Thank you. 

Originally had disc / editions, got rid and moved to digital for bedrock last year. Tried the button combo no luck, crashed thrice this morning then tried deleting, restarting ps4 and reinstall from my library, still gets stuck on mojang splash screen, 🤷‍♂️ any ideas as my daughter is bordering on anger and sadness that we can't play 😪

Originally had disc / editions, got rid and moved to digital for bedrock last year. Tried the button combo no luck, crashed thrice this morning then tried deleting, restarting ps4 and reinstall from my library, still gets stuck on mojang splash screen, 🤷‍♂️ any ideas as my daughter is bordering on anger and sadness that we can't play 😪

PS4 / with disc.  The bug started AFTER the hotfix (Version 2.09) for PlayStation 4 a few days ago (a fix for this problem.. which never occured to me before!)

Any clue?

PS4 / with disc.  The bug started AFTER the hotfix (Version 2.09) for PlayStation 4 a few days ago (a fix for this problem.. which never occured to me before!)

Any clue?

The button conbination works for me. But it took a long time and many times trying it until I got it. Now it works correct.

The button conbination works for me. But it took a long time and many times trying it until I got it. Now it works correct.

The button combination worked for me as well. Initially I thought it didn't but after a few tries it worked. I opened minecraft, held the combination for about a minute, and closed minecraft. I repeated this about 5 times and on my final try the splash screen was removed and went to the white loading screen. Works fine now. Dont know if was a permanent fix though. I'll add an edit if I get stuck on the red screen again.

The button combination worked for me as well. Initially I thought it didn't but after a few tries it worked. I opened minecraft, held the combination for about a minute, and closed minecraft. I repeated this about 5 times and on my final try the splash screen was removed and went to the white loading screen. Works fine now. Dont know if was a permanent fix though. I'll add an edit if I get stuck on the red screen again.

The button combination worked, but the game keeps crashing A LOT.  All the progress I made converting zombie villagers, and the ones that were born after that, desapeared after every crash.  I lost items too.  

The button combination worked, but the game keeps crashing A LOT.  All the progress I made converting zombie villagers, and the ones that were born after that, desapeared after every crash.  I lost items too.  

Had to reinstall last week to workaround this issue. Started happening again today and the button combination does not work.

Had to reinstall last week to workaround this issue. Started happening again today and the button combination does not work.

who knew the new logo was so deadly... MOJANG CHANGE IT BACK!!!

who knew the new logo was so deadly... MOJANG CHANGE IT BACK!!!

When you Deinstallation Minecraft it run perfect (save your save games on a stick or on the online saves)

When you Deinstallation Minecraft it run perfect (save your save games on a stick or on the online saves)

ok I had the mojang splash screen stuck again. 

This time it took even longer to reset it with L1 + R1 + L2 + R2 + OPTIONS + Touch Pad. Had to close and restart the instance about 10 times and kept mashing the buttons until it finally registered and got me back in the main menu with the profile reset.

I am back in the game though after those many attempts

ok I had the mojang splash screen stuck again. 

This time it took even longer to reset it with L1 + R1 + L2 + R2 + OPTIONS + Touch Pad. Had to close and restart the instance about 10 times and kept mashing the buttons until it finally registered and got me back in the main menu with the profile reset.

I am back in the game though after those many attempts

It does not works perfect it is only a temporary solution, two days later I can not play Minecraft. Please fix that.

It does not works perfect it is only a temporary solution, two days later I can not play Minecraft. Please fix that.

If it helps... I'm using the digital version and I did update from editions. Also I typically can get through the Mojang red screen but game crashes at varied times.

If it helps... I'm using the digital version and I did update from editions. Also I typically can get through the Mojang red screen but game crashes at varied times.

Is this still an issue after the latest PS4 Hotfix which went out on 16th July 2020? (1.16.1.04 app version: 02.10)

If you are still getting stuck, could you please try the button combination again to see if that resolves the issue finally?

Is this still an issue after the latest PS4 Hotfix which went out on 16th July 2020? (1.16.1.04 app version: 02.10)

If you are still getting stuck, could you please try the button combination again to see if that resolves the issue finally?

I tried the button combination but it doesn’t work . Nothing is happening after the combination

I tried the button combination but it doesn’t work . Nothing is happening after the combination

After the update this am, I got through Mojang screen then updated packs. It locked up on the scrolling bar that goes back and forth. Had to get completely out then start over. It did work after that

After the update this am, I got through Mojang screen then updated packs. It locked up on the scrolling bar that goes back and forth. Had to get completely out then start over. It did work after that

This is where it is locking up on me. The issue I had before the last 2 updates was the game crashes during gameplay. Now it locks up checking for updates.

This is where it is locking up on me. The issue I had before the last 2 updates was the game crashes during gameplay. Now it locks up checking for updates.

I have the red screen of doom. I'm on PS4, it's digital and I upgraded from Editions. Holding down the button combination does nothing, it just stays on the red screen of doom. This has been going on too long now, having to download the game over and over to fix it isn't acceptable. Depending on time of day/connection, it can take hours.

I have the red screen of doom. I'm on PS4, it's digital and I upgraded from Editions. Holding down the button combination does nothing, it just stays on the red screen of doom. This has been going on too long now, having to download the game over and over to fix it isn't acceptable. Depending on time of day/connection, it can take hours.

I have had to reinstall the game twice due to this bug at 2.10 it broke the first time then don't know after that it also sometimes breaks when my playtime runs out while the game is running or I play a different game then go on minecraft

I have had to reinstall the game twice due to this bug at 2.10 it broke the first time then don't know after that it also sometimes breaks when my playtime runs out while the game is running or I play a different game then go on minecraft

Same problem.  Sticks on Loading Screen.  I waited 15 minutes and it finally went to loading bar, another 10 minutes then load.  Next event, stuck on red loading screen, nothing after 30 minutes, left game.   Deleted game, went from disc version to digital, loaded up great, then about 2 weeks later, stuck on red screen. 

Pretty frustrating when you buy a car and it won't start.    This needs to be #1 priority bug.  

Search the web.  For every one complaint here, there are 1/2 dozen on youtube etc.  The sad part is, everyone is running around proclaiming the fix is a re-install.   It isn't.  

Again, if the game doesn't even start, it needs to be the most important bug for the PS4 team.  

Same problem.  Sticks on Loading Screen.  I waited 15 minutes and it finally went to loading bar, another 10 minutes then load.  Next event, stuck on red loading screen, nothing after 30 minutes, left game.   Deleted game, went from disc version to digital, loaded up great, then about 2 weeks later, stuck on red screen. 

Pretty frustrating when you buy a car and it won't start.    This needs to be #1 priority bug.  

Search the web.  For every one complaint here, there are 1/2 dozen on youtube etc.  The sad part is, everyone is running around proclaiming the fix is a re-install.   It isn't.  

Again, if the game doesn't even start, it needs to be the most important bug for the PS4 team.  

I have had it happen to me on the Minecraft editions disc version and the digital version of editions and digital version of bedrock. I never had a problem until the hotfix update and now it happens basically every time I try to play Minecraft and I have tried the L1-R1-L2-R2-OPTIONS-TOUCH PAD for 30 minutes and it still did nothing, just stayed on the Mojang Studios screen.

I have had it happen to me on the Minecraft editions disc version and the digital version of editions and digital version of bedrock. I never had a problem until the hotfix update and now it happens basically every time I try to play Minecraft and I have tried the L1-R1-L2-R2-OPTIONS-TOUCH PAD for 30 minutes and it still did nothing, just stayed on the Mojang Studios screen.

The problem has returned. The magic key combo does nothing. Is anyone working on the issue?

The problem has returned. The magic key combo does nothing. Is anyone working on the issue?

For those affected, could you please confirm that you are on Minecraft PS4 version 2.10?

For those affected, could you please confirm that you are on Minecraft PS4 version 2.10?

Hi Jay,

I am running 2.10, from disc.  In fact, I tried to open Minecraft as soon as the update had finished and it wouldn't load past the grey screen with bars halfway loaded.

The button thing doesn't seem to do anything - is there anything we would see to indicate it's worked?

Thanks

Hi Jay,

I am running 2.10, from disc.  In fact, I tried to open Minecraft as soon as the update had finished and it wouldn't load past the grey screen with bars halfway loaded.

The button thing doesn't seem to do anything - is there anything we would see to indicate it's worked?

Thanks

Hey Jay, I can confirm I am on 2.10, have the hard copy not digital. The button code got me though the Mojang studios screen after a few try’s but then I got stuck on the new nether loading screen and couldn’t go any farther. 

Hey Jay, I can confirm I am on 2.10, have the hard copy not digital. The button code got me though the Mojang studios screen after a few try’s but then I got stuck on the new nether loading screen and couldn’t go any farther. 

This is happening to me now. I'm have it digital . I'm not sure what version though. I know I have the latest update though

Edit: Can confirm I'm version 2.10

This is happening to me now. I'm have it digital . I'm not sure what version though. I know I have the latest update though

Edit: Can confirm I'm version 2.10

I am also experiencing this issue.  

Purchased the PS4 digital edition a few months ago.

The nether update worked fine, but I was experiencing a lot crashing during local multiplayer.  I uninstalled the game and reinstalled and now cannot get past the red loading screen. 

I have tried deleting and uninstalling, clearing all local saved data, holding the button combination, loading the game disconnected from internet and clearing my PS4 cache.  Nothing works.

The Minecraft version says 2.10.

I am also experiencing this issue.  

Purchased the PS4 digital edition a few months ago.

The nether update worked fine, but I was experiencing a lot crashing during local multiplayer.  I uninstalled the game and reinstalled and now cannot get past the red loading screen. 

I have tried deleting and uninstalling, clearing all local saved data, holding the button combination, loading the game disconnected from internet and clearing my PS4 cache.  Nothing works.

The Minecraft version says 2.10.

I am on version 2.10 and I can't get past the Mojang Studios screen no matter what I do.

I am on version 2.10 and I can't get past the Mojang Studios screen no matter what I do.

We can do nothing we must wait for an update. The last weeks I had insight but now I am a bit angry . Please repair that , it’s frustrating

We can do nothing we must wait for an update. The last weeks I had insight but now I am a bit angry . Please repair that , it’s frustrating

Still happening weeks later! Also, my internet provider is having major issues in my area, so I don’t have the option to reinstall the game. Extremely frustrating!

Still happening weeks later! Also, my internet provider is having major issues in my area, so I don’t have the option to reinstall the game. Extremely frustrating!

Still cannot play Minecraft on PS4.  Tried button combo: held for minutes, it never left loading screen.  Is there a way I could revert to 2.08?

Edit:

Fascinating.  This time holding the buttons worked.

Hooray!

Still cannot play Minecraft on PS4.  Tried button combo: held for minutes, it never left loading screen.  Is there a way I could revert to 2.08?

Edit:

Fascinating.  This time holding the buttons worked.

Hooray!

I was JUST playing it last night all day yesterday. Today I go to start it up and the Orange Title screen just shows and nothing more.
Tried the button combo and still didn't work.
I can't delete and reinstall, My internet is terrible!

PS4 V2.10 Digital.

UPDATE:
I've managed to get mine to work. I had to close the application and open it several times. Each time I did the button combo (not sure if that helped) and the game eventually got past the splash screen and into the game to play.

I was JUST playing it last night all day yesterday. Today I go to start it up and the Orange Title screen just shows and nothing more.
Tried the button combo and still didn't work.
I can't delete and reinstall, My internet is terrible!

PS4 V2.10 Digital.

UPDATE:
I've managed to get mine to work. I had to close the application and open it several times. Each time I did the button combo (not sure if that helped) and the game eventually got past the splash screen and into the game to play.

I have the same issue and i posted mine.

I have the same issue and i posted mine.

Yep this has effected me. I sent my issue bug 4 days ago however it was in the wrong project. So i sent one today

Yep this has effected me. I sent my issue bug 4 days ago however it was in the wrong project. So i sent one today

I was automatically linked to this ticket after I posted my own issue. I bought the digital version a little under a month ago as an upgrade from the demo version. I have tried reinstalling it twice. My game will randomly freeze while playing splitscreen an I will be forced to close the application. Sometimes minecraft will not start up at all. For me, it stays stuck on the white minecraft screen with the loading bars, when this issue happens it will not load at all and I cannot play even after waiting for more than a half hour. I am on a ps4 pro with version 2.10 and the latest update from July 2020.

I was automatically linked to this ticket after I posted my own issue. I bought the digital version a little under a month ago as an upgrade from the demo version. I have tried reinstalling it twice. My game will randomly freeze while playing splitscreen an I will be forced to close the application. Sometimes minecraft will not start up at all. For me, it stays stuck on the white minecraft screen with the loading bars, when this issue happens it will not load at all and I cannot play even after waiting for more than a half hour. I am on a ps4 pro with version 2.10 and the latest update from July 2020.

I just tried the button combo. It worked for me but after two times: first in Mojang screen and second in Minecraft logo screen.

I just tried the button combo. It worked for me but after two times: first in Mojang screen and second in Minecraft logo screen.

My daughter's game began to freeze on the red screen on 7/20/20. I have rebooted, tried some safe mode fixes and still just the red screen. Our version of Minecraft  is 2.10. What else can we try or is there a fix for this yet?

My daughter's game began to freeze on the red screen on 7/20/20. I have rebooted, tried some safe mode fixes and still just the red screen. Our version of Minecraft  is 2.10. What else can we try or is there a fix for this yet?

I see the issue impacting too many people (including myself) and keeps happening from time to time. None of the solutions provided really works for me. The only viable one is to reinstall the game. It doesn’t make sense to keep removing and reinstalling the game. I hope that Mojang give this issue more attention and put it as a priority to have permanent fix or tell the Minecraft fans to look for another platform or game

thanks

I see the issue impacting too many people (including myself) and keeps happening from time to time. None of the solutions provided really works for me. The only viable one is to reinstall the game. It doesn’t make sense to keep removing and reinstalling the game. I hope that Mojang give this issue more attention and put it as a priority to have permanent fix or tell the Minecraft fans to look for another platform or game

thanks

I had scheduled time to play minecraft with my son today, online.  But I couldn't get past the red mojang loading screen.  The game worked fine last weekend. 

The suggested button combination doesn't work.  I also tried restarting my ps4, ejecting/reinserting my minecraft disc, and turning off/on the internet connection.  I wasted an hour on this, but nothing worked.

I did not try deleting the game and reinstalling it, because that is a truly dumbáss "solution".  Please fix this issue properly, and promptly.

I had scheduled time to play minecraft with my son today, online.  But I couldn't get past the red mojang loading screen.  The game worked fine last weekend. 

The suggested button combination doesn't work.  I also tried restarting my ps4, ejecting/reinserting my minecraft disc, and turning off/on the internet connection.  I wasted an hour on this, but nothing worked.

I did not try deleting the game and reinstalling it, because that is a truly dumbáss "solution".  Please fix this issue properly, and promptly.

this combination of controls has not been working for me, this issue is big as it does not allow me to access the game which I have spent $60+ on. Please resolve this issue quickly.

this combination of controls has not been working for me, this issue is big as it does not allow me to access the game which I have spent $60+ on. Please resolve this issue quickly.

@unknown  - YOU PAID $60 for a $20 game???

?
lol! just exit the app and run the app a few times. It'll work. Also, use the combo, it works.  It's something you have to have patients for.  This is an INDI GAME, Not a "AAA"...  they have bugs and are supported by their users.

I had the red screen.. I just reloaded the game over and over while using the combo, COMBO didn't work and I reloaded AGAIN-and-again..., I am now playing again...

@unknown  - YOU PAID $60 for a $20 game???

?
lol! just exit the app and run the app a few times. It'll work. Also, use the combo, it works.  It's something you have to have patients for.  This is an INDI GAME, Not a "AAA"...  they have bugs and are supported by their users.

I had the red screen.. I just reloaded the game over and over while using the combo, COMBO didn't work and I reloaded AGAIN-and-again..., I am now playing again...

I have the game digitally, and I had this issue when 1.16 first came out. I sat there in front of the screen for over 2 hours. I tried reloading it several times and eventually even deleting and reinstalling it. Then I went on vacation for a week and when I came back it worked fine. Really strange...

I have the game digitally, and I had this issue when 1.16 first came out. I sat there in front of the screen for over 2 hours. I tried reloading it several times and eventually even deleting and reinstalling it. Then I went on vacation for a week and when I came back it worked fine. Really strange...

im on disk

im on disk

I doesn't seem to be working

I doesn't seem to be working

Waited for the fix for months. But now finally got fed up with waiting for a solution and reinstalled the game. Savegames were preserved without resorting to restoring them from cloud/usb.

After the reintall the game seems to work without issues.

Waited for the fix for months. But now finally got fed up with waiting for a solution and reinstalled the game. Savegames were preserved without resorting to restoring them from cloud/usb.

After the reintall the game seems to work without issues.

I bought the disc a few years ago, there is no visible damage on the disc, and I can't get the combination code l1 l2 r1 r2 options pad to work....

I bought the disc a few years ago, there is no visible damage on the disc, and I can't get the combination code l1 l2 r1 r2 options pad to work....

Had this issue pop up a few times since the button combo update.  The button combo worked a couple times but now no longer works. I can only hold those buttons for so long.

Back to uninstalling\reinstalling I guess.

Bruhhhhh,I still have this problem even after the hotfix. The button combo doesn't work and I have become fed up of uninstalling and reinstalling. Its come to point where whenever i tell my dad I have to do a download he says "Minecraft??" and I have nothing to reply with.

I feel like digital version in this case makes to much more worse as you have to uninstall and wait for a 2 and half gb download unlike the cd . But still very serious as an entire platform cant play the game

Bruhhhhh,I still have this problem even after the hotfix. The button combo doesn't work and I have become fed up of uninstalling and reinstalling. Its come to point where whenever i tell my dad I have to do a download he says "Minecraft??" and I have nothing to reply with.

I feel like digital version in this case makes to much more worse as you have to uninstall and wait for a 2 and half gb download unlike the cd . But still very serious as an entire platform cant play the game

Pretty serious bug. 

Latest edition button combinations no longer work to reset either. I am forced to continually re-install every few days so my son can play this.

This is disk based install, which then is updated fully to latest update release.

Pretty serious bug. 

Latest edition button combinations no longer work to reset either. I am forced to continually re-install every few days so my son can play this.

This is disk based install, which then is updated fully to latest update release.

Bug still is a major issue. Holding the button combo L1 + R1 + L2 + R2 + OPTIONS + Touch Pad for a minute did not clear the screen. still having to uninstall and reinstall to fix the issue. this is still causing save files to be corrupt on repeat re-installs unless you have a access to a cloud backup.

Bug still is a major issue. Holding the button combo L1 + R1 + L2 + R2 + OPTIONS + Touch Pad for a minute did not clear the screen. still having to uninstall and reinstall to fix the issue. this is still causing save files to be corrupt on repeat re-installs unless you have a access to a cloud backup.

Today installed 1.16.20: Minecraft starts normally on my PS4! Thanks!

Today installed 1.16.20: Minecraft starts normally on my PS4! Thanks!

We are having this problem today. An update 2.11 auto-installed yesterday and we have been stuck on the red Mojang Studios screen ever since. This is a disk version of the game. 

We are having this problem today. An update 2.11 auto-installed yesterday and we have been stuck on the red Mojang Studios screen ever since. This is a disk version of the game. 

My ps4 kicked my brother out of the game and when he rentered  It just was on a infinite mojang studio screen  and before that it was the same thing but it did not kick me out though. PLEASE FIX THIS.

My ps4 kicked my brother out of the game and when he rentered  It just was on a infinite mojang studio screen  and before that it was the same thing but it did not kick me out though. PLEASE FIX THIS.

issue still not resolved after update. Though its been almost a month without incident, unfortunately its come back today. And this time I've tried  L1 + R1 + L2 + R2 + OPTIONS + Touch Pad combo many times to no avail. It worked last time, not sure why this combo is not working this time.

issue still not resolved after update. Though its been almost a month without incident, unfortunately its come back today. And this time I've tried  L1 + R1 + L2 + R2 + OPTIONS + Touch Pad combo many times to no avail. It worked last time, not sure why this combo is not working this time.

I think I may have found a way to at least prevent if not fix the issue. For anyone who has reinstalled and has it working right now do not instantly close after you save the world or while you are in the world. Once you save your world that you were playing on go to the main screen(the page with the microsoft store,Editions,settings and profile) from there only close the application or switch to a different application. I think it might be because of the way the game saves and closes. So far this has worked for me. Check and see if it works for you guys as well.

I think I may have found a way to at least prevent if not fix the issue. For anyone who has reinstalled and has it working right now do not instantly close after you save the world or while you are in the world. Once you save your world that you were playing on go to the main screen(the page with the microsoft store,Editions,settings and profile) from there only close the application or switch to a different application. I think it might be because of the way the game saves and closes. So far this has worked for me. Check and see if it works for you guys as well.

I just started having this issue today. Digital download 1.16.20

I tried restarting the game and the PS4 to no avail, but the game DID work for me after deleting and reinstalling. Hopefully it will keep running!

I just started having this issue today. Digital download 1.16.20

I tried restarting the game and the PS4 to no avail, but the game DID work for me after deleting and reinstalling. Hopefully it will keep running!

This is still an issue? My kids have a disc version and after the upgrades it is still stuck on the red Mojang screen. Holding buttons does nothing from the controller. They are running version 2.11 and it said it last updated 8/11/20 though not sure what update that was since they havent been able to play since early July. Is there anything else we can do ther than uninstall and start over with no saved data?

This is still an issue? My kids have a disc version and after the upgrades it is still stuck on the red Mojang screen. Holding buttons does nothing from the controller. They are running version 2.11 and it said it last updated 8/11/20 though not sure what update that was since they havent been able to play since early July. Is there anything else we can do ther than uninstall and start over with no saved data?

It's now been 4 days and it's still stuck on the red mojang splash screen.

So I can conclude trying to wait for it to self resolve is pointless. 

The button combinations not working anymore.

I've just reinstalled it and I'm back in. 

Now everytime I see the red mojang logo screen I get anxiety. Who would have thought.

Is there a way to temp disable the red mojang splash screen? The White loading screen is way more helpful

It's now been 4 days and it's still stuck on the red mojang splash screen.

So I can conclude trying to wait for it to self resolve is pointless. 

The button combinations not working anymore.

I've just reinstalled it and I'm back in. 

Now everytime I see the red mojang logo screen I get anxiety. Who would have thought.

Is there a way to temp disable the red mojang splash screen? The White loading screen is way more helpful

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PS4 disc version made it passed logo screen, now stuck on loading screen.  Was working all day.   Rebooting and holding L1L2R1R2etc does not help.  I have done all the updates.

PS4 disc version made it passed logo screen, now stuck on loading screen.  Was working all day.   Rebooting and holding L1L2R1R2etc does not help.  I have done all the updates.

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Since the last update this issue has gotten worse . Uninstalling and reinstalling is the only way to get around the red screen. but repeated reinstalling is causing Corruption to the save files . the button combo listed by Devs no longer works . 

Since the last update this issue has gotten worse . Uninstalling and reinstalling is the only way to get around the red screen. but repeated reinstalling is causing Corruption to the save files . the button combo listed by Devs no longer works . 

We are still working on a solution for this issue. However, if you are experiencing a similar but different issue to the one described here (getting stuck on the red loading screen), please be sure to create a new ticket so that we can track and fix that separately.

We are still working on a solution for this issue. However, if you are experiencing a similar but different issue to the one described here (getting stuck on the red loading screen), please be sure to create a new ticket so that we can track and fix that separately.

Getting stuck on red "Mojang" startup screen, game version 2.12 bought online (a while ago, when it did still work), ps4 pro system version 7.55, no reaction on L1+R1+.. combo.

I want to avoid reinstalling, especially as some comments seem to indicate this is no reliable solution.

Getting stuck on red "Mojang" startup screen, game version 2.12 bought online (a while ago, when it did still work), ps4 pro system version 7.55, no reaction on L1+R1+.. combo.

I want to avoid reinstalling, especially as some comments seem to indicate this is no reliable solution.

Stuck on red startup screen, no button combinations would work. PS4 slim, game on disc. Delete/reinstall seems to be the only fix but it only lasts a couple days before the problem is back.

Stuck on red startup screen, no button combinations would work. PS4 slim, game on disc. Delete/reinstall seems to be the only fix but it only lasts a couple days before the problem is back.

1st time, it was solved after reinstall, but now still blocked and reinstall doesn't solve the problem.

I tried the magic button combo and it left the red screen to go to the next loading screen, where it hangs...

Digital version of Minecraft, bought online and then upgraded lately to the bedrock edition

1st time, it was solved after reinstall, but now still blocked and reinstall doesn't solve the problem.

I tried the magic button combo and it left the red screen to go to the next loading screen, where it hangs...

Digital version of Minecraft, bought online and then upgraded lately to the bedrock edition

has been happening for a while

disc- upgraded from legacy console(editions)

button combo does nothing

ps4 slim

As of 9/2/20, I am having this issue too. I am using PS4. I bought a disc of Minecraft console edition years back and it was upgraded to bedrock. I will start the application up and it will get stuck on the red Mojang screen. Deleting the saved data in the ps4 storage area has worked.. and holding down the buttons on the controller just worked.

Get this fixed as soon as possible.

As of 9/2/20, I am having this issue too. I am using PS4. I bought a disc of Minecraft console edition years back and it was upgraded to bedrock. I will start the application up and it will get stuck on the red Mojang screen. Deleting the saved data in the ps4 storage area has worked.. and holding down the buttons on the controller just worked.

Get this fixed as soon as possible.

happened to me after I downloaded a texturepack 

happened to me after I downloaded a texturepack 

For those affected, sorry you're hitting the issue still - we are still working on some fixes for this bug, and will keep the ticket updated when they're ready to release. For now the reinstall and/or button combo is the available workaround, thanks for your patience.

For those affected, sorry you're hitting the issue still - we are still working on some fixes for this bug, and will keep the ticket updated when they're ready to release. For now the reinstall and/or button combo is the available workaround, thanks for your patience.

After initially hitting this issue on my PS4 Bedrock edition the keycombo workaround fixed the issue.
As of yesterday it reappeared and won't be helped by keycombo, PS4 restart and PS4 rebuild database.
Didn't try to reinstall though, will try to later today.
(forgot to update: a reinstall did work this time round on my system)

Thanks upfront for your efforts you guys, we're counting on you.

After initially hitting this issue on my PS4 Bedrock edition the keycombo workaround fixed the issue.
As of yesterday it reappeared and won't be helped by keycombo, PS4 restart and PS4 rebuild database.
Didn't try to reinstall though, will try to later today.
(forgot to update: a reinstall did work this time round on my system)

Thanks upfront for your efforts you guys, we're counting on you.

I am also having the stuck on "Mojang Studios" splash screen issue. I have the digital PS4 Bedrock version I tried the buttons to no avail am now reinstalling.  My version was showing as up to date when i checked it prior is uninstalling.

I am also having the stuck on "Mojang Studios" splash screen issue. I have the digital PS4 Bedrock version I tried the buttons to no avail am now reinstalling.  My version was showing as up to date when i checked it prior is uninstalling.

This issue is happening for me again today. In the past I had to uninstall the game (sometimes several times) and reinstall to get the game to load properly. 

PS4: standard launch version (current system software 7.55)

Minecraft: digital version (2.12 according to info screen)(1.16.40 inside minecraft) only plastic texture pack add-on is installed

Issue: hangs on the mojang studios screen,

•  L1 + R1 + L2 + R2 + OPTIONS + Touch Pad button combination is ineffective

• leaving it to load for over 10 minutes is ineffective

• restarting ps4, then starting minecraft is ineffective

• rebuilding database is ineffective

In this case in order to get minecraft working I had to:

• uninstall minecraft

• reinstall minecraft

• started minecraft (froze on mojang screen using no button combination)

• closed application(minecraft), started minecraft and quickly held button combination and held for about 5 minutes before minecraft screen finally appeared

This is not a viable long term solution.

Thank you for your help in this issue

This issue is happening for me again today. In the past I had to uninstall the game (sometimes several times) and reinstall to get the game to load properly. 

PS4: standard launch version (current system software 7.55)

Minecraft: digital version (2.12 according to info screen)(1.16.40 inside minecraft) only plastic texture pack add-on is installed

Issue: hangs on the mojang studios screen,

•  L1 + R1 + L2 + R2 + OPTIONS + Touch Pad button combination is ineffective

• leaving it to load for over 10 minutes is ineffective

• restarting ps4, then starting minecraft is ineffective

• rebuilding database is ineffective

In this case in order to get minecraft working I had to:

• uninstall minecraft

• reinstall minecraft

• started minecraft (froze on mojang screen using no button combination)

• closed application(minecraft), started minecraft and quickly held button combination and held for about 5 minutes before minecraft screen finally appeared

This is not a viable long term solution.

Thank you for your help in this issue

Maybe we should all request a refund for a game we cannot play anymore because of this very broken update...

Maybe we should all request a refund for a game we cannot play anymore because of this very broken update...

I hope mojang understands that the game is completely useless now, so I hope this is at the very top of your priority list and it gets fixed soon

Game on disk, updated from editions

I hope mojang understands that the game is completely useless now, so I hope this is at the very top of your priority list and it gets fixed soon

Game on disk, updated from editions

Having same issues just bought the game.  Every time I shut the game down to play another game then try to load back into minecraft it crashes.  I have to uninstall and reinstall everytime I play the game I am ticked off.  I give this game no stars.  Fix it or give me my money back.

Having same issues just bought the game.  Every time I shut the game down to play another game then try to load back into minecraft it crashes.  I have to uninstall and reinstall everytime I play the game I am ticked off.  I give this game no stars.  Fix it or give me my money back.

I have PS4, disc bought 3 years ago. The current update is 1.16.40.

Since the update to 1.16.(??) hangs on Mojang on a random basis.

I have uninstalled and reinstalled to make it work.

I have closed and reopened Minecraft to make it work.

I have rebooted the system to make it work.

All of these work on a random basis. I just have to try one at a time to find the one that works.

I have PS4, disc bought 3 years ago. The current update is 1.16.40.

Since the update to 1.16.(??) hangs on Mojang on a random basis.

I have uninstalled and reinstalled to make it work.

I have closed and reopened Minecraft to make it work.

I have rebooted the system to make it work.

All of these work on a random basis. I just have to try one at a time to find the one that works.

Same problem here.

Digital version of the Bedrock edition.

I have regulary some problem to connect with my microsoft account which implies no online play. Which is frustrating when you and your friends are in the mood for some Minecraft adventure... espacially in those time when online gaming are the few activites ''covid-safe''... anyway this problem was there long before! Since I got this game in january 2020.

And now this problem. I can't even play on my own!

Very frustrating.

Same problem here.

Digital version of the Bedrock edition.

I have regulary some problem to connect with my microsoft account which implies no online play. Which is frustrating when you and your friends are in the mood for some Minecraft adventure... espacially in those time when online gaming are the few activites ''covid-safe''... anyway this problem was there long before! Since I got this game in january 2020.

And now this problem. I can't even play on my own!

Very frustrating.

Ps4 system software 7.55

Minecraft digital download v. 2.12 last updated 9/7/2020

So, I have realized on my system the only time I get the lag screen is after I have installed/downloaded a new game. The rest of the time its fine? The ONLY fix seems to be uninstall/reinstall.  Holding r1 l1 r2 options touchpad doeant work here. 

Ps4 system software 7.55

Minecraft digital download v. 2.12 last updated 9/7/2020

So, I have realized on my system the only time I get the lag screen is after I have installed/downloaded a new game. The rest of the time its fine? The ONLY fix seems to be uninstall/reinstall.  Holding r1 l1 r2 options touchpad doeant work here. 

PS4 pro system software 7.55

Minecraft 1.16.40 Hotfix Digital download

Minecraft is hanging on the grey loading screen. Nothing works to fix it. Deleted it, reinstalled it. Button combo all tried. 

PS4 pro system software 7.55

Minecraft 1.16.40 Hotfix Digital download

Minecraft is hanging on the grey loading screen. Nothing works to fix it. Deleted it, reinstalled it. Button combo all tried. 

I am having the same issue. Everytime reinstall and now that isnt working also anymore. Pls do a hofix or please refund our money...it is disaster. I payed 150HRK and my kid cant play it anymore. I tossed my money in a garbage. 😤

I am having the same issue. Everytime reinstall and now that isnt working also anymore. Pls do a hofix or please refund our money...it is disaster. I payed 150HRK and my kid cant play it anymore. I tossed my money in a garbage. 😤

I realise this is probably not related but want to mention it anyway.

I've had the issue 2 times, once just before release of the key-combo fix and once about two weeks back.
The second time round the key-combo didn't work so I had to reinstall the game.

While doing the reinstall I saw a comment from @unknown (19 Aug 2020) stating that he went back to the top menu before quitting the game.
As anxious as we all are for the "Red screen of death" I now, not only navigate back to the top menu, but I also allow the game ample time before I actually quit.
Again, it's probably not related, and I'm asking the game gods to strike me down saying this, but I haven't had the issue since.

Take care.

I realise this is probably not related but want to mention it anyway.

I've had the issue 2 times, once just before release of the key-combo fix and once about two weeks back.
The second time round the key-combo didn't work so I had to reinstall the game.

While doing the reinstall I saw a comment from @unknown (19 Aug 2020) stating that he went back to the top menu before quitting the game.
As anxious as we all are for the "Red screen of death" I now, not only navigate back to the top menu, but I also allow the game ample time before I actually quit.
Again, it's probably not related, and I'm asking the game gods to strike me down saying this, but I haven't had the issue since.

Take care.

This bug is still happening on the latest update. It’s really annoying that the button combinations don’t work anymore.

This bug is still happening on the latest update. It’s really annoying that the button combinations don’t work anymore.

Something I have tried that seems to be working most of the time. 
When you open minecraft and get stuck on the red screen. 

1 try button combo (knowing that it wont work)

2 push the playstation button on the controller and close the application

3 reopen minecraft and press the button combo right away.

This has worked for me recently and it works about 80% of the time .  

Something I have tried that seems to be working most of the time. 
When you open minecraft and get stuck on the red screen. 

1 try button combo (knowing that it wont work)

2 push the playstation button on the controller and close the application

3 reopen minecraft and press the button combo right away.

This has worked for me recently and it works about 80% of the time .  

Can we get some sort of update regarding when a potential permanent fix will be released? It has been three months since this report was filed, but a similar bug was first reported only three days after Bedrock came to PS4, meaning that these sort of problems have been occurring for about nine months. While there have been a few hotfixes since June, none of the fixes have been permanent, apparently. 

Can we get some sort of update regarding when a potential permanent fix will be released? It has been three months since this report was filed, but a similar bug was first reported only three days after Bedrock came to PS4, meaning that these sort of problems have been occurring for about nine months. While there have been a few hotfixes since June, none of the fixes have been permanent, apparently. 

Haven't played much recently due to this bug, but once I received the update this morning I launched the game and got stuck on the loading screen once again. I tried the button combination and it didn't work. However, closing the application and trying the button combination again (as suggested by a previous comment by Bryan Forseth) did work. Seems like this problem is still persisting regardless of the new update.

Haven't played much recently due to this bug, but once I received the update this morning I launched the game and got stuck on the loading screen once again. I tried the button combination and it didn't work. However, closing the application and trying the button combination again (as suggested by a previous comment by Bryan Forseth) did work. Seems like this problem is still persisting regardless of the new update.

I have a PS Pro—when I tried loading Minecraft in VR, it froze as above, so I tried turning supersampling off, as I have other VR games such as Race The Sun that also refuse to load with supersampling on. Doing this worked for me—did not reinstall or even restart the PS4, I don't think. Just tried it with the newest patch and same results—fine if supersampling off, blue screen crash if on.