mojira.dev
MC-101579

Own and other custom skins are shown as Steve, Alex, or other default skins

Moderator Note

This issue is usually caused by malware or other software that is interfering with Minecraft.

If you have this issue, check whether you have any incompatible software installed, and if so, remove it from your computer.

Also, try to run a Adware & Malware Scan (e.g. Malwarebytes Adwcleaner & Anti-Malware), and report back if this issue occurs after a full scan and clean.

If that didn't solve the issue, please contact community support (linked below) for further assistance.

Quick Links:
📓 Issue Guidelines – 💬 Community Support – 📧 Customer Support – 📖 Game Wiki

For a few weeks if i downloaded minecraft.ex then opened the launcher and closed it, then downloaded Minecraft.exe (the old version) i could see the skins but it doesnt work anymore and its so frustrating please help (i update my java too!).

I tried finding a fix to this so long ago and i sill am but nothing is coming up! I cant see other peoples skins none of them not even my own, i cant see it on single i cant see any on realms or on any servers! This is really anoyying if i do roleplays i cant tell who is who and i like being able to take screen shots with skins in them please help me this is in 1.9 and up!

Linked issues

Attachments

Comments 62

CubeTheThird

Please force a crash by pressing F3 + C for 10 seconds while in-game and attach the crash report ([minecraft|http://hopper.minecraft.net/help/finding-minecraft-data-folder]/crash-reports/crash-<DATE>-client.txt) here.

kumasasa

Please try the following:

  • Stop Minecraft

  • Delete the contents of the skin folder [.minecraft/assets/skins/|http://hopper.minecraft.net/help/finding-minecraft-data-folder]

  • Restart Minecraft

James McDoniel

Are you using any mods?

Shadow

So your operating system and other specs are "I tried finding a fix to this so long ago and i sill am but nothing is coming up! I cant see other peoples skins none of them not even my own, i cant see it on single i cant see any on realms or on any servers! This is really anoyying if i do roleplays i cant tell who is who and i like being able to take screen shots with skins in them please help me this is in 1.9 and up!"? Interesting.
Funniness aside, I see a lot of Alex and Steve skins on a lot of servers I join. Some just don't have skins, and others I know are glitched, because I've seen them with a skin before. I don't know HOW it works, but it hasn't happened so far when I've played 1.8+.

user-f2760

The enviroment is supposed to only contain pc details.

52 more comments
MMK21

@Dave That's a separate issue with a different cause (unlike this issue, which is a problem on the player's side).

Dave

Gotcha Thanks!

MMK21

It looks like this may also be caused by the "Bullguard" antivirus software (https://bugs.mojang.com/browse/MC-253350?focusedCommentId=1175209&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-1175209)

ronzter

I'm having the same issue, tried all of the possible solutions here. In the multiplayer server my friends can see my updated skin. But when I look myself its still, and always Zuri. any idea what is causing this?
I checked the list of softwares and I dont have any of those installed
I'm using 1.19.4 version
Windows 11

SivrelAletheis

I'm encountering the same issue on Windows 11/Launcher v3.6.2-2.1.3/Vanilla 1.21.3 & 1.21.4.
Up to this point, no solutions provided from this ticket, the Community Support server or the official support team are working.
My current device has been confirmed to not contain any malware or incompatible software.

Celine Athan

(Unassigned)

Community Consensus

(Unassigned)

Minecraft 1.9.2, Minecraft 1.9.4, Minecraft 1.10, Minecraft 1.10.1, Minecraft 1.10.2, ..., Minecraft 1.13, Minecraft 1.13.1, Minecraft 1.13.2, Minecraft 1.14.3, 20w17a

Retrieved